1. How do Thomas Cook respond to customer complaints?Respond to customers' complaints C ustomers’ complaints are received by the Customer Relations Department, which…

1. How do Thomas Cook respond to customer complaints?Respond to customers' complaints C ustomers’ complaints are received by the Customer Relations Department, which…

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PICK ME UP, I'M FREE! Issue nine : autumn/winter 2013 northernrail.org Your FREE customer magazine from Northern Rail ON THE BALL Northern footie club tours ON YOUR…