CAB - Change Advisory Board CONTINUAL SERVICE IMPROVEMENT Service Metrics & Measurement SERVICE STRATEGY Service Design Package (Warranty & Utility) Process Metrics…
2 Introduction PRINCE2, the worldâs most popular project management framework is composed of 4 integrated elements. These are ⢠Tailoring the framework to suit the needs…
Measuring ITSM Are Your Processes Making The Grade? Executive Summary www.pinkelephant.com 2 One of the major ambitions of IT Service Management (ITSM) is for an organization…