DOCUMENT RESOURCES FOR EVERYONE
Documents Getting Started with Change Management

Course Title Getting Started with Change Management with Michael Scarborough © 2014 Global Knowledge Training LLC. All rights reserved. 12/4/14 Page â¹#⺠1 Michael…

Documents 2011 ITIL 2011 Process Model

CAB - Change Advisory Board CONTINUAL SERVICE IMPROVEMENT Service Metrics & Measurement SERVICE STRATEGY Service Design Package (Warranty & Utility) Process Metrics…

Documents Prince2 Processes revision e-book - with funky, cartoon mind maps

2 Introduction PRINCE2, the worldâs most popular project management framework is composed of 4 integrated elements. These are ⢠Tailoring the framework to suit the needs…

Documents Pinkelephant _ Measuring ITSM - Are Your Processes Making the Grade

Measuring ITSM Are Your Processes Making The Grade? Executive Summary www.pinkelephant.com 2 One of the major ambitions of IT Service Management (ITSM) is for an organization…