Documents ITIL in a Nutshell ITIL v3 vs 2011 What’s New? NetCom Learning Presents.

Slide 1 ITIL in a Nutshell ITIL v3 vs 2011 What’s New? NetCom Learning Presents Slide 2 Donna Holt ITIL Expert NetCom Instructor Subject Matter Expert ITIL in a Nutshell…