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Government & Nonprofit Building your reputation strategy. Keeping your reputation spotless conference, 21 May 2014.

Slide 0 Dave Massey Head of Press & Reputation Telefónica UK 21st May 2014 Building a robust corporate reputation strategy 0 Four key elements of our reputation strategy…

Documents Consumer as Stakeholder in Service Crises

Consumer as Stakeholder in Service Crises: Perspectives from Services Marketing Author(s): Steve Baron, Kim Harris and Dominic Elliott Reviewed work(s): Source: Risk Management,…