Health & Medicine Experience Mapping and Operations

1. Experience Mapping and OperationsNACCDO/PANMay 2012 2. Agenda1. About Us (Briefly, I promise)2. Satisfaction ≠ Advocacy3. The Holistic View4. Who Are Your Patients?5.…

Business Creating Patient Enchantment

1.Creating Patient EnchantmentIowa Society for Healthcare Marketing and Public RelationsMay 20122. Agenda1. About Us (Briefly, I promise)2. Satisfaction ≠ Advocacy3. Who…

Documents Series 2: Project Management Understanding and Using 6 Basic Tools

PowerPoint Presentation Series 2: Project Management Understanding and Using 6 Basic Tools 9/2013 From the CIHS Video Series âTen Minutes at a Timeâ Welcome to the SAMHSA-HRSA…