Business GDS International - CIO - Summit - Asia - 1

1. CAPITALIZING ON CLOUD:PREPARING PEOPLE ANDPROCESSES FOR IT’SORGANIZATIONAL CHALLENGECloud-enabled services are the next wave transforminghow businesses capitalize on…

Education Service catalog presentation November 2011

1. 4 decisions for execution success Service Catalog Ivanka Menken CEO - The Art of Service 2.   3. SERVICE ≠ PRODUCT 4. IT Staff often confuse a ‘service’ as perceived…