1. Real-time monitoring of Microsoft® Lync™ including Response Group ServicesUC Analytics +UC Analytics + offers a cost effective alternative to Contact Centre software,…

1. WHITE PAPERFebruary 2009Criteria for aThird-GenerationChat Solution 2. Criteria for a Third-Generation Chat SolutionTable of ContentsExecutive Summary . . . . . . . .…

Slide 110 september 2002 A.Broersen Developing a Virtual Piano Playing Environment By combining distributed functionality among independent Agents Slide 2 10 september 2002…

Slide 1Introduction to SimpleSignals Call Center Solution Slide 2 Introduction 2 Call Distribution and Queuing is an essential business tool for every business customer,…

Slide 1Solution Under One Roof Introducing CALL4 Auto Dialing 2013 Slide 2 About Us CALL4 was incorporated in the year 2012. We aggressively research, design and develop…

Slide 1Nortel Contact Center: An Overview Symposium ACD Press F5 to begin presentation Click on your mouse or use the spacebar or arrow keys to advance to the next slide…

Slide 1Cisco Confidential © 2013 Cisco and/or its affiliates. All rights reserved. 1 EIM/WIM Architecture & Design Goran Selthofer Cisco TAC Slide 2 © 2013 Cisco and/or…

Slide 1Chapter 16 Bronchodilators and Other Respiratory Agents Slide 2 Copyright 2007 Thomson Delmar Learning, a division of Thomson Learning Inc. All rights reserved. 16…

1. Support Panel Console Multi-Platform User GuideVer. 4.5 2. 1. Sign inThe agent login process in LiveHelp server is very simple; you only need to enter thelogin information…

1. TapTarget Messenger: Mobile customer service V1.2 18/08/2014 2. 2 About Taptarget TapTarget is a mobile customer engagement & customer service platform. Mobile…