Business Get Ahead of a Crisis: Leveraging Social Media to Defuse Damaging Situations

1.Get Ahead of a Crisis: Leveraging Social Media to Diffuse Damaging Situations Sandra Fathi President, Affect Email: sfathi@affect.com tweet: @sandrafathi web: affect.com…

Business Crisis Communications in the Age of Social Media

1. Crisis Management in the Age of Social Media Sandra Fathi President, Affect Email: sfathi@affect.com tweet: @sandrafathi web: affect.com blog: techaffect.com Ragan…