__________________________________ “Voluntary Product Accessibility Template” and “VPAT” are registered service marks of the Information Technology Industry Council (ITI) Page 1 of 34 Zoom Video Communications Accessibility Conformance Report International Edition VPAT ® Version 2.3 – December 2018 Name of Product/Version: Zoom Outlook Plug-in v5.0.24944 (macOS) Product Description: Zoom plug-in for Outlook for Windows and macOS allows users to schedule and edit meetings or start instant meetings from within the Outlook application. Zoom plug-in for Skype for Business (Microsoft Lync) for Windows allow users to start instant meetings and invite contacts within the Skype for Business application Date: May 15, 2020 Contact information: [email protected]Notes: Evaluation Methods Used: The following testing was done on Mac OS X 10.14 (Yosemite) to macOS 10.14.6 (Mojave), with Apples’ Accessibility Display options (color inversion, grayscale, color settings, contrast settings and transparency settings), Zoom option, VoiceOver option and standard keyboard. Applicable Standards/Guidelines This report covers the degree of conformance for the following accessibility standard/guidelines:
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__________________________________ “Voluntary Product Accessibility Template” and “VPAT” are registered
service marks of the Information Technology Industry Council (ITI) Page 1 of 34
Zoom Video Communications Accessibility Conformance Report
International Edition
VPAT® Version 2.3 – December 2018
Name of Product/Version: Zoom Outlook Plug-in v5.0.24944 (macOS)
Product Description: Zoom plug-in for Outlook for Windows and macOS allows users to schedule and edit
meetings or start instant meetings from within the Outlook application. Zoom plug-in for Skype for Business (Microsoft Lync) for Windows allow users to start instant meetings and invite contacts within the Skype for Business application
Evaluation Methods Used: The following testing was done on Mac OS X 10.14 (Yosemite) to macOS
10.14.6 (Mojave), with Apples’ Accessibility Display options (color inversion, grayscale, color settings, contrast settings and transparency settings), Zoom option, VoiceOver option and standard keyboard.
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:
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Standard/Guideline Included In Report Web Content Accessibility Guidelines 2.0, at http://www.w3.org/TR/2008/REC-WCAG20-20081211/ Level A (Yes)
Level AA (Yes)
Level AAA (No)
Web Content Accessibility Guidelines 2.1 at https://www.w3.org/TR/WCAG21/ Level A (Yes)
Level AA (Yes)
Level AAA (No )
Revised Section 508 standards as published by the U.S. Access Board in the Federal Register on January 18, 2017 Corrections to the ICT Final Rule as published by the US Access Board in the Federal Register on January 22, 2018
(Yes)
EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in
The terms used in the Conformance Level information are defined as follows:
• Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
• Supports with Exceptions: Some functionality of the product does not meet the criterion.
• Does Not Support: The majority of product functionality does not meet the criterion.
• Not Applicable: The criterion is not relevant to the product.
• Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.
• Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 – 602.3 Electronic Support Documentation.
Note: When reporting on conformance with the WCAG 2.x Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.
Criteria Conformance Level Remarks and Explanations
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
1.3.2 Meaningful Sequence (Level A) Also applies to: EN 301 549 Criteria
• 9.1.3.2 (Web)
• 10.1.3.2 (Non-web document)
• 11.1.3.2.1 (Open Functionality Software)
• 11.1.3.2.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports The product employs a tab order that is logical and follows the visual order of elements.
1.3.3 Sensory Characteristics (Level A) Also applies to: EN 301 549 Criteria
• 9.1.3.3 (Web)
• 10.1.3.3 (Non-web document)
• 11.1.3.3 (Open Functionality Software)
• 11.1.3.3 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports
The product does not rely solely on sensory characteristics such as shape, size, visual location, orientation, or sound to convey information about content and elements.
Criteria Conformance Level Remarks and Explanations
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
3.2.2 On Input (Level A) Also applies to: EN 301 549 Criteria
• 9.3.2.2 (Web)
• 10.3.2.2 (Non-web document)
• 11.3.2.2 (Open Functionality Software)
• 11.3.2.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports
The product does not initiate changes of context upon user input.
3.3.1 Error Identification (Level A) Also applies to: EN 301 549 Criteria
• 9.3.3.1 (Web)
• 10.3.3.1 (Non-web document)
• 11.3.3.1.1 (Open Functionality Software)
• 11.3.3.1.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports with Exceptions
The product detects errors and displays error messages upon submitting invalid data. However, error messages are not shown if required fields are left incomplete, and instead buttons to proceed will be disabled until the required fields are completed.
3.3.2 Labels or Instructions (Level A) Also applies to: EN 301 549 Criteria
• 9.3.3.2 (Web)
Supports
The product uses visible form labels that are associated with form controls.
Criteria Conformance Level Remarks and Explanations
302.1 Without Vision Supports
The product provides functions that can be used by users without vision. The majority of the features and content in the product is keyboard and screen reader accessible.
302.2 With Limited Vision Supports
Most of the product is accessible to users with low vision.
302.3 Without Perception of Color Supports
The product can be used without the perception of color.
302.4 Without Hearing Supports
The product can be used without the use of hearing.
302.5 With Limited Hearing Supports
The product can be used without the use of hearing.
302.6 Without Speech Supports
The product can be fully operated without the use of speech.
302.7 With Limited Manipulation Supports
The product provides keyboard-accessible functions to ensure that the product is usable with limited manipulation.
302.8 With Limited Reach and Strength Supports
The product is fully functional with limited reach and strength.
302.9 With Limited Language, Cognitive, and Learning Abilities
Supports
The product is functional for users with limited language, cognitive, and learning abilities.
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Chapter 4: Hardware Notes: Not Applicable
Chapter 5: Software Notes:
Criteria Conformance Level Remarks and Explanations
501.1 Scope – Incorporation of WCAG 2.0 AA See WCAG 2.x section See information in WCAG section
502 Interoperability with Assistive Technology Heading cell – no response required Heading cell – no response required
502.2.1 User Control of Accessibility Features Not applicable The product is not platform software
502.2.2 No Disruption of Accessibility Features Supports
The product does not disrupt or disable operating system accessibility features.
502.3 Accessibility Services Heading cell – no response required Heading cell – no response required
502.3.1 Object Information Supports
The product provides the necessary role, state, and value information to assistive technologies.
502.3.2 Modification of Object Information Supports
The product provides assistive technologies with the ability to modify states and properties of all applicable objects.
502.3.3 Row, Column, and Headers Supports
The product does not make use of tables.
502.3.4 Values Supports
All values can be programmatically determined by assistive technologies
502.3.5 Modification of Values Supports
The product allows assistive technologies to modify values of all applicable objects.
502.3.6 Label Relationships Supports
All controls are programmatically associated with their respective labels.
502.3.7 Hierarchical Relationships Supports
The product exposes all parent-child relationship programmatically to assistive technologies.
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Criteria Conformance Level Remarks and Explanations
502.3.8 Text Supports
The product ensures that all text can be programmatically determined by assistive technologies.
502.3.9 Modification of Text Supports
The product allows assistive technologies to modify all applicable texts.
502.3.10 List of Actions Supports
The product ensures that most controls programmatically expose its list of information to assistive technologies
502.3.11 Actions on Objects Supports
The product ensures that elements make available their actions to assistive technologies.
502.3.12 Focus Cursor Supports
The product utilizes visible focus indicators throughout the application to indicate where the keyboard focus is at all times.
502.3.13 Modification of Focus Cursor Supports
The product allows assistive technologies to control the focus and selection cursor on all controls.
502.3.14 Event Notification Supports
The product announces the status message to assistive technologies
502.4 Platform Accessibility Features Not applicable This product is not platform software
503 Applications Heading cell – no response required Heading cell – no response required
503.2 User Preferences Supports
The product support user preferences from platform settings for color, contrast, font type, font size, and focus cursor.
503.3 Alternative User Interfaces Not applicable The product does not provide an alternate user interface that functions as an assistive technology.
503.4 User Controls for Captions and Audio Description
Heading cell – no response required Heading cell – no response required
503.4.1 Caption Controls Not applicable
The product does not offer media playback
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Criteria Conformance Level Remarks and Explanations
503.4.2 Audio Description Controls Not applicable The product does not offer media playback
504 Authoring Tools Heading cell – no response required Heading cell – no response required
504.2 Content Creation or Editing (if not authoring tool, enter “not applicable”)
See WCAG 2.x section See information in WCAG section
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion
Not applicable The product does not provide authoring tools to convert content from one format to another.
504.2.2 PDF Export Not applicable This product does not export to PDF.
504.3 Prompts Not applicable The product does not offer content authoring.
504.4 Templates Not applicable The product does not provide templates for content creation.
Chapter 6: Support Documentation and Services Notes: Full information about the accessibility of Zoom Support pages can be found on the Zoom Product Web Pages VPAT
Criteria Conformance Level Remarks and Explanations
601.1 Scope Heading cell – no response required Heading cell – no response required
602 Support Documentation Heading cell – no response required Heading cell – no response required
602.2 Accessibility and Compatibility Features Supports
Product documentation regarding the product’s accessibility features can be found online at the Zoom Help Center and Zoom Accessibility page.
602.3 Electronic Support Documentation See WCAG 2.x section See information in WCAG section
602.4 Alternate Formats for Non-Electronic Support Documentation Not applicable Support documentation is provided in electronic format.
603 Support Services Heading cell – no response required Heading cell – no response required
603.2 Information on Accessibility and Compatibility Features Supports
Product documentation regarding the product’s accessibility features can be found online at the Zoom Help Center and Zoom Accessibility page.
603.3 Accommodation of Communication Needs Support Zoom support services accommodate the diverse needs of individuals with disabilities.
Criteria Conformance Level Remarks and Explanations
4.2.1 Usage without vision Supports
The product provides functions that can be used by users without vision. The majority of the features and content in the product is keyboard and screen reader accessible.
4.2.2 Usage with limited vision Supports
The product is accessible to users with low vision.
4.2.3 Usage without perception of colour Supports
The product can be used without the perception of color.
4.2.4 Usage without hearing Supports
The product can be used without the use of hearing.
4.2.5 Usage with limited hearing Supports
The product can be used without the use of hearing.
4.2.6 Usage without vocal capability Supports
The product can be fully operated without the use of speech.
4.2.7 Usage with limited manipulation or strength Supports
The product is fully functional with limited strength.
4.2.8 Usage with limited reach Supports
The product is fully functional with limited reach.
Criteria Conformance Level Remarks and Explanations
5.1.4 Functionality closed to text enlargement Not applicable The product is not closed software
5.1.5 Visual output for auditory information Not applicable The product is not closed software
5.1.6 Operation without keyboard interface Heading cell – no response required Heading cell – no response required
5.1.6.1 Closed functionality See 5.1.3.1 through 5.1.3.16 See information in 5.1.3.1 through 5.1.3.16
5.1.6.2 Input focus Not applicable The product is not closed software
5.2 Activation of accessibility features Not applicable The product is not closed software
5.3 Biometrics Not applicable The product does not use biometrics
5.4 Preservation of accessibility information during conversion Not applicable The product does not provide authoring tools to convert content from one format to another.
5.5 Operable parts Heading cell – no response required Heading cell – no response required
5.5.1 Means of operation Not applicable The product is not hardware
5.5.2 Operable parts discernibility Not applicable The product is not hardware
5.6 Locking or toggle controls Heading cell – no response required Heading cell – no response required
5.6.1 Tactile or auditory status Not applicable The product is not hardware
5.6.2 Visual status Not applicable The product is not hardware
5.7 Key repeat Not applicable The product is not hardware
5.8 Double-strike key acceptance Not applicable The product is not hardware
5.9 Simultaneous user actions Not applicable The product is not hardware
Chapter 6: ICT with Two-Way Voice Communication Notes: Not applicable
Chapter 7: ICT with Video Capabilities Notes: Not applicable
Chapter 10: Non-web Documents Notes: Not applicable
Chapter 11: Software Notes:
Criteria Conformance Level Remarks and Explanations
11.0 General Heading cell – no response required
Heading cell – no response required
11.1.1.1 through 11.4.1.3 See WCAG 2.x section See information in WCAG section
11.5 Interoperability with assistive technology Heading cell – no response required
Heading cell – no response required
11.5.1 Closed functionality (informative) Heading cell – no response required
Heading cell – no response required
11.5.2 Accessibility services Heading cell – no response required
Heading cell – no response required
11.5.2.1 Platform accessibility service support for software that provides a user interface
See 11.3.2.5 through 11.3.2.17 See information in 11.3.2.5 through 11.3.2.17
11.5.2.2 Platform accessibility service support for assistive technologies See 11.3.2.5 through 11.3.2.17 See information in 11.3.2.5 through 11.3.2.17
11.3.2.3 Use of accessibility services See 11.3.2.5 through 11.3.2..17
11.3.2.4 Assistive technology Not applicable This product is not an assistive technology
11.3.2.5 Object information Supports
The product provides the necessary role, state, and value information to assistive technologies.
11.3.2.6 Row, column, and headers Supports
The product does not make use of tables.
11.3.2.7 Values Supports All values can be programmatically determined by assistive technologies
11.3.2.8 Label relationships Supports
All controls are programmatically associated with their respective labels.
Criteria Conformance Level Remarks and Explanations
11.3.2.9 Parent-child relationships Supports
The product exposes all parent-child relationship programmatically to assistive technologies.
11.3.2.10 Text Supports
The product ensures that all text can be programmatically determined by assistive technologies.
11.3.2.11 List of available actions Supports
The product ensures that most controls programmatically expose its list of information to assistive technologies.
11.3.2.12 Execution of available actions Supports
The product ensures that elements make available their actions to assistive technologies.
11.3.2.13 Tracking of focus and selection attributes Supports
The product utilizes visible focus indicators throughout the application to indicate where the keyboard focus is at all times.
11.3.2.14 Modification of focus and selection attributes Supports
The product utilizes visible focus indicators throughout the application to indicate where the keyboard focus is at all times.
11.3.2.15 Change notification Supports
The product announces the status message to assistive technologies
11.3.2.16 Modifications of states and properties Supports
The product allows assistive technologies to modify states and properties of all applicable objects.
11.3.2.17 Modifications of values and text Supports
The product allows assistive technologies to modify all applicable texts.
11.4 Documented accessibility usage Heading cell – no response required
Heading cell – no response required
11.4.1 User control of accessibility features Not Applicable The product is not platform software.
11.4.2 No disruption of accessibility features Supports
The product supports user preferences from platform settings for color, contrast, font type, font size, and focus cursor.
11.5 User preferences Supports
The product supports user preferences from platform settings for color, contrast, font type, font size, and focus cursor.
11.6 Authoring tools Heading cell – no response required
Heading cell – no response required
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Criteria Conformance Level Remarks and Explanations
11.6.1 Content technology Heading cell – no response required
Heading cell – no response required
11.6.2 Accessible content creation (if not authoring tool, enter “not applicable”)
See WCAG 2.x section See information in WCAG section
11.6.3 Preservation of accessibility information in transformations Not applicable The product does not provide authoring tools to convert content from one format to another.
11.6.4 Repair assistance Does not support The product does not offer accessibility repair assistance.
11.6.5 Templates Not applicable The product does not provide templates for content creation.
Chapter 12: Documentation and Support Services Notes: Full information about the accessibility of Zoom Support pages can be found on the Zoom Product Web Pages VPAT
Criteria Conformance Level Remarks and Explanations
12.1 Product documentation Heading cell – no response required Heading cell – no response required
12.1.1 Accessibility and compatibility features Supports Product documentation regarding the product’s accessibility features can be found online at the Zoom Help Center and Zoom Accessibility page.
12.1.2 Accessible documentation See WCAG 2.x section See information in WCAG section
12.2 Support Services Heading cell – no response required Heading cell – no response required
12.2.2 Information on accessibility and compatibility features Supports Product documentation regarding the product’s accessibility features can be found online at the Zoom Help Center and Zoom Accessibility page.
12.2.3 Effective communication Supports Zoom support services accommodate the diverse needs of individuals with disabilities.
12.2.4 Accessible documentation See WCAG 2.x section See information in WCAG section