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__________________________________ “Voluntary Product
Accessibility Template” and “VPAT” are registered
service marks of the Information Technology Industry Council
(ITI) Page 1 of 34
Zoom Video Communications Accessibility Conformance Report
International Edition
VPAT® Version 2.3 – December 2018
Name of Product/Version: Zoom Extensions for browsers (Google
Chrome and Mozilla Firefox)
Product Description: Zoom extension for browsers allows users to
schedule meetings or start instant meetings from within the browser
or Google calendar
Date: June 4 , 2020
Contact information: [email protected]
Notes:
Evaluation Methods Used: The following testing was done on a
Windows 10 with NV Access’s NVDA screen reader v2016.1 to v2018.4,
and JAWS screen reader v17.0 and v18.2, Microsoft Accessibility
Options (Filter keys and Display/Contrast settings), and standard
keyboard.
Applicable Standards/Guidelines
This report covers the degree of conformance for the following
accessibility standard/guidelines:
Standard/Guideline Included In Report Web Content Accessibility
Guidelines 2.0, at http://www.w3.org/TR/2008/REC-WCAG20-20081211/
Level A (Yes)
http://www.w3.org/TR/2008/REC-WCAG20-20081211/
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Page 2 of 34
Level AA (Yes)
Level AAA (No)
Web Content Accessibility Guidelines 2.1 at
https://www.w3.org/TR/WCAG21/ Level A (Yes)
Level AA (Yes)
Level AAA (No )
Revised Section 508 standards as published by the U.S. Access
Board in the Federal Register on January 18, 2017 Corrections to
the ICT Final Rule as published by the US Access Board in the
Federal Register on January 22, 2018
(Yes)
EN 301 549 Accessibility requirements suitable for public
procurement of ICT products and services in
Europe, - V2.1.2 (2018-08) at
https://www.etsi.org/deliver/etsi_en//301500_301599/301549/02.01.02_60/en_301549v020102p.pdf
(Yes)
Terms
The terms used in the Conformance Level information are defined
as follows:
• Supports: The functionality of the product has at least one
method that meets the criterion without known defects or meets with
equivalent facilitation.
• Supports with Exceptions: Some functionality of the product
does not meet the criterion.
• Does Not Support: The majority of product functionality does
not meet the criterion.
• Not Applicable: The criterion is not relevant to the
product.
• Not Evaluated: The product has not been evaluated against the
criterion. This can be used only in WCAG 2.0 Level AAA.
WCAG 2.x Report
Tables 1 and 2 also document conformance with:
• EN 301 549: Chapter 9 - Web, Chapter 10 - Non-Web documents,
Section 11.2.1- Non-Web Software (excluding closed functionality),
and Section 11.2.2 - Non-Web Software (closed functionality).
https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelineshttps://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/corrections-to-the-ict-final-rule
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• Revised Section 508: Chapter 5 – 501.1 Scope, 504.2 Content
Creation or Editing, and Chapter 6 – 602.3 Electronic Support
Documentation.
Note: When reporting on conformance with the WCAG 2.x Success
Criteria, they are scoped for full pages, complete processes, and
accessibility-supported ways of using technology as documented in
the WCAG 2.0 Conformance Requirements.
https://www.w3.org/TR/WCAG20/#conformance-reqs
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Table 1: Success Criteria, Level A Notes:
Criteria Conformance Level Remarks and Explanations
1.1.1 Non-text Content (Level A) Also applies to: EN 301 549
Criteria
• 9.1.1.1 (Web)
• 10.1.1.1 (Non-web document)
• 11.1.1.1.1 (Open Functionality Software)
• 11.1.1.1.2 (Closed Functionality Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports
All non-text content provide text alternatives.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A) Also
applies to: EN 301 549 Criteria
• 9.1.2.1 (Web)
• 10.1.2.1 (Non-web document)
• 11.1.2.1.1 (Open Functionality Software)
• 11.1.2.1.2.1 and 11.1.2.1.2.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Not applicable
The product does not contain audio-only or video-only
content.
1.2.2 Captions (Prerecorded) (Level A) Also applies to: EN 301
549 Criteria
Not applicable The product does not contain any prerecorded
content
http://www.w3.org/TR/WCAG20/#text-equiv-allhttp://www.w3.org/TR/WCAG20/#media-equiv-av-only-althttp://www.w3.org/TR/WCAG20/#media-equiv-captions
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Criteria Conformance Level Remarks and Explanations
• 9.1.2.2 (Web)
• 10.1.2.2 (Non-web document)
• 11.1.2.2 (Open Functionality Software)
• 11.1.2.2 (Closed Software) – Does not apply
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
1.2.3 Audio Description or Media Alternative (Prerecorded)
(Level A)
Also applies to: EN 301 549 Criteria
• 9.1.2.3 (Web)
• 10.1.2.3 (Non-web document)
• 11.1.2.3.1 (Open Functionality Software)
• 11.1.2.3.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Not Applicable
The product does not contain any prerecorded content
1.3.1 Info and Relationships (Level A) Also applies to: EN 301
549 Criteria
• 9.1.3.1 (Web)
• 10.1.3.1 (Non-web document)
• 11.1.3.1.1 (Open Functionality Software)
• 11.1.3.1.2 (Closed Software)
• 11.8.2 (Authoring Tool)
Supports The product associates controls with their respective
labels and programmatically exposes elements that describe element
relationships.
http://www.w3.org/TR/WCAG20/#media-equiv-audio-deschttp://www.w3.org/TR/WCAG20/#content-structure-separation-programmatic
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Criteria Conformance Level Remarks and Explanations
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
1.3.2 Meaningful Sequence (Level A) Also applies to: EN 301 549
Criteria
• 9.1.3.2 (Web)
• 10.1.3.2 (Non-web document)
• 11.1.3.2.1 (Open Functionality Software)
• 11.1.3.2.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports The product employ a tab order that is logical and
follows the visual order of elements.
1.3.3 Sensory Characteristics (Level A) Also applies to: EN 301
549 Criteria
• 9.1.3.3 (Web)
• 10.1.3.3 (Non-web document)
• 11.1.3.3 (Open Functionality Software)
• 11.1.3.3 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports The product does not rely solely sensory
characteristics such as shape, size, visual location, orientation,
or sound to convey information about content and elements.
http://www.w3.org/TR/WCAG20/#content-structure-separation-sequencehttp://www.w3.org/TR/WCAG20/#content-structure-separation-understanding
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Criteria Conformance Level Remarks and Explanations
1.4.1 Use of Color (Level A) Also applies to: EN 301 549
Criteria
• 9.1.4.1 (Web)
• 10.1.4.1 (Non-web document)
• 11.1.4.1 (Open Functionality Software)
• 11.1.4.1 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports The product does not convey information without solely
using color differences.
1.4.2 Audio Control (Level A) Also applies to: EN 301 549
Criteria
• 9.1.4.2 (Web)
• 10.1.4.2 (Non-web document)
• 11.1.4.2 (Open Functionality Software)
• 11.1.4.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Not applicable The product does not have automatically played
audio.
2.1.1 Keyboard (Level A) Also applies to: EN 301 549
Criteria
• 9.2.1.1 (Web)
• 10.2.1.1 (Non-web document)
• 11.2.1.1.1 (Open Functionality Software)
Supports The product contains elements that are keyboard
accessible.
http://www.w3.org/TR/WCAG20/#visual-audio-contrast-without-colorhttp://www.w3.org/TR/WCAG20/#visual-audio-contrast-dis-audiohttp://www.w3.org/TR/WCAG20/#keyboard-operation-keyboard-operable
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Criteria Conformance Level Remarks and Explanations
• 11.2.1.1.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
2.1.2 No Keyboard Trap (Level A) Also applies to: EN 301 549
Criteria
• 9.2.1.2 (Web)
• 10.2.1.2 (Non-web document)
• 11.2.1.2 (Open Functionality Software)
• 11.2.1.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports The product allows for keyboard navigation throughout
the application without keyboard trap.
2.1.4 Character Key Shortcuts (Level A 2.1 only) Also applies
to: EN 301 549 Criteria
• 9.2.1.4 (Web)
• 10.2.1.4 (Non-web document)
• 11.2.1.4.1 (Open Functionality Software)
• 11.2.1.4.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508 – Does not apply
Not Applicable
The product does not support keyboard shortcuts
2.2.1 Timing Adjustable (Level A) Not Applicable The product
does not have time-limited content.
http://www.w3.org/TR/WCAG20/#keyboard-operation-trappinghttps://www.w3.org/TR/WCAG21/#character-key-shortcutshttp://www.w3.org/TR/WCAG20/#time-limits-required-behaviors
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Criteria Conformance Level Remarks and Explanations
Also applies to: EN 301 549 Criteria
• 9.2.2.1 (Web)
• 10.2.2.1 (Non-web document)
• 11.2.2.1 (Open Functionality Software)
• 11.2.2.1 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
2.2.2 Pause, Stop, Hide (Level A) Also applies to: EN 301 549
Criteria
• 9.2.2.2 (Web)
• 10.2.2.2 (Non-web document)
• 11.2.2.2 (Open Functionality Software)
• 11.2.2.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Not Applicable
The product does not have content that automatically move,
blink, scroll, or auto- update.
2.3.1 Three Flashes or Below Threshold (Level A) Also applies
to: EN 301 549 Criteria
• 9.2.3.1 (Web)
• 10.2.3.1 (Non-web document)
• 11.2.3.1 (Open Functionality Software)
• 11.2.3.1(Closed Software)
Not Applicable The product does not have flashing content.
http://www.w3.org/TR/WCAG20/#time-limits-pausehttp://www.w3.org/TR/WCAG20/#seizure-does-not-violate
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Criteria Conformance Level Remarks and Explanations
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
2.4.1 Bypass Blocks (Level A) Also applies to: EN 301 549
Criteria
• 9.2.4.1 (Web)
• 10.2.4.1 (Non-web document) – Does not apply
• 11.2.4.1 (Open Functionality Software) – Does not apply
• 11.2.4.1 (Closed Software) – Does not apply
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software) – Does not apply to non-web software
• 504.2 (Authoring Tool)
• 602.3 (Support Docs) – Does not apply to non-web docs
Not Applicable The product is not developed with markup
languages.
2.4.2 Page Titled (Level A) Also applies to: EN 301 549
Criteria
• 9.2.4.2 (Web)
• 10.2.4.2 (Non-web document)
• 11.2.4.2 (Open Functionality Software) - Does not apply
• 11.2.4.2 (Closed Software) – Does not apply
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Not Applicable The product is not a web application
http://www.w3.org/TR/WCAG20/#navigation-mechanisms-skiphttp://www.w3.org/TR/WCAG20/#navigation-mechanisms-title
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Criteria Conformance Level Remarks and Explanations
Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
2.4.3 Focus Order (Level A) Also applies to: EN 301 549
Criteria
• 9.2.4.3 (Web)
• 10.2.4.3 (Non-web document)
• 11.2.4.3 (Open Functionality Software)
• 11.2.4.3 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports The product supports a tab order that is consistent
with the visual order of the application.
2.4.4 Link Purpose (In Context) (Level A) Also applies to: EN
301 549 Criteria
• 9.2.4.4 (Web)
• 10.2.4.4 (Non-web document)
• 11.2.4.4 (Open Functionality Software)
• 11.2.4.4 (Closed Software
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Not Applicable
The product does not contain external links to web pages.
2.5.1 Pointer Gestures (Level A 2.1 only) Also applies to:
Not Applicable
The product does not require any multi-point gestures in order
to operate content.
http://www.w3.org/TR/WCAG20/#navigation-mechanisms-focus-orderhttp://www.w3.org/TR/WCAG20/#navigation-mechanisms-refshttps://www.w3.org/TR/WCAG21/#pointer-gestures
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Criteria Conformance Level Remarks and Explanations
EN 301 549 Criteria
• 9.2.5.1 (Web)
• 10.2.5.1 (Non-web document)
• 11.2.5.1 (Open Functionality Software)
• 11.2.5.1 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508 – Does not apply
2.5.2 Pointer Cancellation (Level A 2.1 only) Also applies to:
EN 301 549 Criteria
• 9.2.5.2 (Web)
• 10.2.5.2 (Non-web document)
• 11.2.5.2 (Open Functionality Software)
• 11.2.5.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508 – Does not apply
Not Applicable
The product does not use down-events to execute functions.
2.5.3 Label in Name (Level A 2.1 only) Also applies to: EN 301
549 Criteria
• 9.2.5.3 (Web)
• 10.2.5.3 (Non-web document)
• 11.2.5.3 (Open Functionality Software)
• 11.2.5.3 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508 – Does not apply
Supports
The product uses programmatic labels that match the visual label
of elements.
2.5.4 Motion Actuation (Level A 2.1 only) Also applies to: EN
301 549 Criteria
Not Applicable
The product does not contain any functionality that is triggered
by gestures or by moving a device.
https://www.w3.org/TR/WCAG21/#pointer-cancellationhttps://www.w3.org/TR/WCAG21/#label-in-namehttps://www.w3.org/TR/WCAG21/#motion-actuation
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Criteria Conformance Level Remarks and Explanations
• 9.2.5.4 (Web)
• 10.2.5.4 (Non-web document)
• 11.2.5.4 (Open Functionality Software)
• 11.2.5.4 (Closed Software
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508 – Does not apply
3.1.1 Language of Page (Level A) Also applies to: EN 301 549
Criteria
• 9.3.1.1 (Web)
• 10.3.1.1 (Non-web document)
• 11.3.1.1.1 (Open Functionality Software)
• 11.3.1.1.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports
The product ensures that the language can be programmatically
determined.
3.2.1 On Focus (Level A) Also applies to: EN 301 549
Criteria
• 9.3.2.1 (Web)
• 10.3.2.1 (Non-web document)
• 11.3.2.1 (Open Functionality Software)
• 11.3.2.1 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
Supports
The product does not initiate changes of context upon the
focusing of elements.
http://www.w3.org/TR/WCAG20/#meaning-doc-lang-idhttp://www.w3.org/TR/WCAG20/#consistent-behavior-receive-focus
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Criteria Conformance Level Remarks and Explanations
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
3.2.2 On Input (Level A) Also applies to: EN 301 549
Criteria
• 9.3.2.2 (Web)
• 10.3.2.2 (Non-web document)
• 11.3.2.2 (Open Functionality Software)
• 11.3.2.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports
The product does not initiate changes of context upon user
input.
3.3.1 Error Identification (Level A) Also applies to: EN 301 549
Criteria
• 9.3.3.1 (Web)
• 10.3.3.1 (Non-web document)
• 11.3.3.1.1 (Open Functionality Software)
• 11.3.3.1.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Not applicable
The product does not contain forms that need error
identification.
3.3.2 Labels or Instructions (Level A) Also applies to: EN 301
549 Criteria
• 9.3.3.2 (Web)
Supports
The product uses visible form labels that are associated with
form controls. Required fields are determined programmatically and
identified with appropriate labels or legends.
http://www.w3.org/TR/WCAG20/#consistent-behavior-unpredictable-changehttp://www.w3.org/TR/WCAG20/#minimize-error-identifiedhttp://www.w3.org/TR/WCAG20/#minimize-error-cues
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Criteria Conformance Level Remarks and Explanations
• 10.3.3.2 (Non-web document)
• 11.3.3.2 (Open Functionality Software)
• 11.3.3.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
4.1.1 Parsing (Level A) Also applies to: EN 301 549 Criteria
• 9.4.1.1 (Web)
• 10.4.1.1 (Non-web document)
• 11.4.1.1.1 (Open Functionality Software)
• 11.4.1.1.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports
The product is developed in accordance to W3C standards.
4.1.2 Name, Role, Value (Level A) Also applies to: EN 301 549
Criteria
• 9.4.1.2 (Web)
• 10.4.1.2 (Non-web document)
• 11.4.1.2.1 (Open Functionality Software)
• 11.4.1.2.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Supports
Most of the elements in product provide the necessary role,
state, and value information to assistive technologies.
http://www.w3.org/TR/WCAG20/#ensure-compat-parseshttp://www.w3.org/TR/WCAG20/#ensure-compat-rsv
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Criteria Conformance Level Remarks and Explanations
Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Table 2: Success Criteria, Level AA Notes:
Criteria Conformance Level Remarks and Explanations
1.2.4 Captions (Live) (Level AA) Also applies to: EN 301 549
Criteria
• 9.1.2.4 (Web)
• 10.1.2.4 (Non-web document)
• 11.1.2.4 (Open Functionality Software)
• 11.1.2.4 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Not Applicable The product does not contain live audio
content.
1.2.5 Audio Description (Prerecorded) (Level AA) Also applies
to: EN 301 549 Criteria
• 9.1.2.5 (Web)
• 10.1.2.5 (Non-web document)
• 11.1.2.5 (Open Functionality Software)
• 11.1.2.5 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs)
Not Applicable The product does not have multimedia content.
http://www.w3.org/TR/WCAG20/#media-equiv-real-time-captionshttp://www.w3.org/TR/WCAG20/#media-equiv-audio-desc-only
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Page 17 of 34
Criteria Conformance Level Remarks and Explanations
Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
1.3.4 Orientation (Level AA 2.1 only) Also applies to: EN 301
549 Criteria
• 9.1.3.4 (Web)
• 10.1.3.4 (Non-web document)
• 11.1.3.4 (Open Functionality Software)
• 11.1.3.4 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508 – Does not apply
Not Applicable
The product does not restrict its view to a single display
orientation
1.3.5 Identify Input Purpose (Level AA 2.1 only) Also applies
to: EN 301 549 Criteria
• 9.1.3.5 (Web)
• 10.1.3.4 (Non-web document)
• 11.1.3.5 (Open Functionality Software)
• 11.1.3.5 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508 – Does not apply
Does not support
The product does not utilize the autocomplete attribute.
1.4.3 Contrast (Minimum) (Level AA) Also applies to: EN 301 549
Criteria
• 9.1.4.3 (Web)
• 10.1.4.3 (Non-web document)
• 11.1.4.3 (Open Functionality Software)
• 11.1.4.3 (Closed Software)
• 11.8.2 (Authoring Tool)
Supports with Exceptions
All elements in the product meet the minimum color contrast
ratio.
• The sign in button and placeholder text in the sign-in screen
does not quite meet color contrast requirements
https://www.w3.org/TR/WCAG21/#orientationhttps://www.w3.org/TR/WCAG21/#identify-input-purposehttp://www.w3.org/TR/WCAG20/#visual-audio-contrast-contrast
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Criteria Conformance Level Remarks and Explanations
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
1.4.4 Resize text (Level AA) Also applies to: EN 301 549
Criteria
• 9.1.4.4 (Web)
• 10.1.4.4 (Non-web document)
• 11.1.4.4.1 (Open Functionality Software)
• 11.1.4.4.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports The product use frameworks that supports the resizing
of text.
1.4.5 Images of Text (Level AA) Also applies to: EN 301 549
Criteria
• 9.1.4.5 (Web)
• 10.1.4.5 (Non-web document)
• 11.1.4.5.1 (Open Functionality Software)
• 11.1.4.5.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports The product uses text rather than images of text to
present information.
http://www.w3.org/TR/WCAG20/#visual-audio-contrast-scalehttp://www.w3.org/TR/WCAG20/#visual-audio-contrast-text-presentation
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Criteria Conformance Level Remarks and Explanations
1.4.10 Reflow (Level AA 2.1 only) Also applies to: EN 301 549
Criteria
• 9.1.4.10 (Web)
• 10.1.4.10 (Non-web document)
• 11.1.4.10.1 (Open Functionality Software)
• 11.1.4.10.2 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508 – Does not apply
Supports The product does not require scrolling in two
dimensions to present content without loss of information.
1.4.11 Non-text Contrast (Level AA 2.1 only) Also applies to: EN
301 549 Criteria
• 9.1.4.11 (Web)
• 10.1.4.11 (Non-web document)
• 11.1.4.11 (Open Functionality Software)
• 11.1.4.11 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508 – Does not apply
Supports The product follows the 3:1 minimal contrast ratio for
the visual presentation UI components against adjacent colors.
1.4.12 Text Spacing (Level AA 2.1 only) Also applies to: EN 301
549 Criteria
• 9.1.4.12 (Web)
• 10.1.4.12 (Non-web document)
• 11.1.4.12 (Open Functionality Software)
• 11.1.4.12 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508 – Does not apply
Supports The product supports text sizing without the loss of
information
1.4.13 Content on Hover or Focus (Level AA 2.1 only) Also
applies to:
Not Applicable The product does not utilize the on hover or on
focus technique.
https://www.w3.org/TR/WCAG21/#reflowhttps://www.w3.org/TR/WCAG21/#non-text-contrasthttps://www.w3.org/TR/WCAG21/#text-spacinghttps://www.w3.org/TR/WCAG21/#content-on-hover-or-focus
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Criteria Conformance Level Remarks and Explanations
EN 301 549 Criteria
• 9.1.4.13 (Web)
• 10.1.4.13 (Non-web document)
• 11.1.4.13 (Open Functionality Software)
• 11.1.4.13 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508 – Does not apply
2.4.5 Multiple Ways (Level AA) Also applies to: EN 301 549
Criteria
• 9.2.4.5 (Web)
• 10.2.4.5 (Non-web document) – Does not apply
• 11.2.4.5 (Open Functionality Software) – Does not apply
• 11.2.4.5 (Closed Software) – Does not apply
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software) – Does not apply to non-web software
• 504.2 (Authoring Tool)
• 602.3 (Support Docs) – Does not apply to non-web docs
Not applicable The product only contains pages that are the
results of a step in process
2.4.6 Headings and Labels (Level AA) Also applies to: EN 301 549
Criteria
• 9.2.4.6 (Web)
• 10.2.4.6 (Non-web document)
• 11.2.4.6 (Open Functionality Software)
• 11.2.4.6 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
Supports The product utilizes headings and labels to describe
elements
http://www.w3.org/TR/WCAG20/#navigation-mechanisms-mult-lochttp://www.w3.org/TR/WCAG20/#navigation-mechanisms-descriptive
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Criteria Conformance Level Remarks and Explanations
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
2.4.7 Focus Visible (Level AA) Also applies to: EN 301 549
Criteria
• 9.2.4.7 (Web)
• 10.2.4.7 (Non-web document)
• 11.2.4.7 (Open Functionality Software)
• 11.2.4.7 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Supports The product provides a visible focus indicator when
elements receive keyboard focus.
3.1.2 Language of Parts (Level AA) Also applies to: EN 301 549
Criteria
• 9.3.1.2 (Web)
• 10.3.1.2 (Non-web document)
• 11.3.1.2 (Open Functionality Software) – Does not apply
• 11.3.1.2 (Closed Software) – Does not apply
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Not Applicable The product does not contain alternate languages
in parts of the UI.
3.2.3 Consistent Navigation (Level AA) Also applies to: EN 301
549 Criteria
Supports The product provides consistent navigation
mechanism.
http://www.w3.org/TR/WCAG20/#navigation-mechanisms-focus-visiblehttp://www.w3.org/TR/WCAG20/#meaning-other-lang-idhttp://www.w3.org/TR/WCAG20/#consistent-behavior-consistent-locations
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Criteria Conformance Level Remarks and Explanations
• 9.3.2.3 (Web)
• 10.3.2.3 (Non-web document) – Does not apply
• 11.3.2.3 (Open Functionality Software) – Does not apply
• 11.3.2.3 (Closed Software) – Does not apply
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software) – Does not apply to non-web software
• 504.2 (Authoring Tool)
• 602.3 (Support Docs) – Does not apply to non-web docs
3.2.4 Consistent Identification (Level AA) Also applies to: EN
301 549 Criteria
• 9.3.2.4 (Web)
• 10.3.2.4 (Non-web document) – Does not apply
• 11.3.2.4 (Open Functionality Software) – Does not apply
• 11.3.2.4 (Closed Software) – Does not apply
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software) – Does not apply to non-web software
• 504.2 (Authoring Tool)
• 602.3 (Support Docs) – Does not apply to non-web docs
Supports The product uses consist components all throughout.
3.3.3 Error Suggestion (Level AA) Also applies to: EN 301 549
Criteria
• 9.3.3.3 (Web)
• 10.3.3.3 (Non-web document)
• 11.3.3.3 (Open Functionality Software)
• 11.3.3.3 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
Not applicable The product does not use form fields that require
error suggestions.
http://www.w3.org/TR/WCAG20/#consistent-behavior-consistent-functionalityhttp://www.w3.org/TR/WCAG20/#minimize-error-suggestions
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Criteria Conformance Level Remarks and Explanations
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) Also
applies to: EN 301 549 Criteria
• 9.3.3.4 (Web)
• 10.3.3.4 (Non-web document)
• 11.3.3.4 (Open Functionality Software)
• 11.3.3.4 (Closed Software)
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508
• 501 (Web)(Software)
• 504.2 (Authoring Tool)
• 602.3 (Support Docs)
Not Applicable The product does not cause legal commitments or
financial transactions for the user.
4.1.3 Status Messages (Level AA 2.1 only) Also applies to: EN
301 549 Criteria
• 9.4.1.3 (Web)
• 10.4.1.3 (Non-web document) – Does not apply
• 11.4.1.3 (Open Functionality Software) – Does not apply
• 11.4.1.3 (Closed Software) – Does not apply
• 11.8.2 (Authoring Tool)
• 12.1.2 (Product Docs)
• 12.2.4 (Support Docs) Revised Section 508 – Does not apply
Supports The product properly announces status messages to
assistive technologies.
http://www.w3.org/TR/WCAG20/#minimize-error-reversiblehttps://www.w3.org/TR/WCAG21/#status-messages
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Revised Section 508 Report
Notes:
Chapter 3: Functional Performance Criteria (FPC) Notes:
Criteria Conformance Level Remarks and Explanations
302.1 Without Vision Supports
The product provide function that can be used by users without
vision. The majority of the features and content in the product is
keyboard and screen reader accessible.
302.2 With Limited Vision Supports with Exceptions
Most of the product is accessible to users with low vision.
• There are a few instances of elements without adequate color
contrast (See WCAG 1.4.3 Contrast )
302.3 Without Perception of Color Supports
The product can be used without the perception of color.
302.4 Without Hearing Supports
The product can be used without the use of hearing.
302.5 With Limited Hearing Supports
The product can be used without the use of hearing.
302.6 Without Speech Supports
The product can be fully operated without the use of speech.
302.7 With Limited Manipulation Supports
The product provide keyboard-accessible functions to ensure that
the product is usable with limited manipulation.
302.8 With Limited Reach and Strength Supports
The product are fully functional with limited reach and
strength.
302.9 With Limited Language, Cognitive, and Learning
Abilities
Supports
The product are functional for users with limited language,
cognitive, and learning abilities.
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Chapter 4: Hardware Notes: Not Applicable
Chapter 5: Software Notes:
Criteria Conformance Level Remarks and Explanations
501.1 Scope – Incorporation of WCAG 2.0 AA See WCAG 2.x section
See information in WCAG section
502 Interoperability with Assistive Technology Heading cell – no
response required Heading cell – no response required
502.2.1 User Control of Accessibility Features Not applicable
The product is not platform software
502.2.2 No Disruption of Accessibility Features Supports
The product does not disrupt accessibility features
502.3 Accessibility Services Heading cell – no response required
Heading cell – no response required
502.3.1 Object Information Supports
The product provides the necessary role, state, and value
information to assistive technologies.
502.3.2 Modification of Object Information Supports
The product provide assistive technologies with the ability to
modify states and properties of all applicable objects.
502.3.3 Row, Column, and Headers Supports
The product does not make use of tables.
502.3.4 Values Supports
All values can be programmatically determined by assistive
technologies
502.3.5 Modification of Values Supports
The product allows assistive technologies to modify values of
all applicable objects.
502.3.6 Label Relationships Supports
All controls are programmatically associated with their
respective labels
502.3.7 Hierarchical Relationships Supports
The product exposes all parent-child relationship
programmatically to assistive technologies.
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Criteria Conformance Level Remarks and Explanations
502.3.8 Text Supports
The product ensure that all text can be programmatically
determined by assistive technologies.
502.3.9 Modification of Text Supports
The product allow assistive technologies to modify all
applicable texts.
502.3.10 List of Actions Supports
The product ensures that most controls programmatically expose
its list of information to assistive technologies .
502.3.11 Actions on Objects Supports
The product ensures that elements make available their actions
to assistive technologies.
502.3.12 Focus Cursor Supports
The product utilize visible focus indicators throughout the
application to indicate where the keyboard focus is at all
times.
502.3.13 Modification of Focus Cursor Supports
The product allows assistive technologies to control the focus
and selection cursor on all controls.
502.3.14 Event Notification Supports
The product announces the status message to assistive
technologies when successfully saving settings.
502.4 Platform Accessibility Features Not applicable This
product is not platform software
503 Applications Heading cell – no response required Heading
cell – no response required
503.2 User Preferences Supports
The product support user preferences from platform settings for
color, contrast, font type, font size, and focus cursor.
503.3 Alternative User Interfaces Not applicable The product
does not provide an alternate user interface that functions as an
assistive technology.
503.4 User Controls for Captions and Audio Description
Heading cell – no response required Heading cell – no response
required
503.4.1 Caption Controls Not applicable
The product does not offer media playback
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Criteria Conformance Level Remarks and Explanations
503.4.2 Audio Description Controls Not applicable The product
does not offer media playback
504 Authoring Tools Heading cell – no response required Heading
cell – no response required
504.2 Content Creation or Editing (if not authoring tool, enter
“not applicable”)
See WCAG 2.x section See information in WCAG section
504.2.1 Preservation of Information Provided for Accessibility
in Format Conversion
Not applicable The product does not provide authoring tools to
convert content from one format to another.
504.2.2 PDF Export Not applicable This product does not export
to PDF.
504.3 Prompts Not applicable The product does not offer content
authoring.
504.4 Templates Not applicable The product do not provide
templates for content creation.
Chapter 6: Support Documentation and Services Notes:
Criteria Conformance Level Remarks and Explanations
601.1 Scope Heading cell – no response required Heading cell –
no response required
602 Support Documentation Heading cell – no response required
Heading cell – no response required
602.2 Accessibility and Compatibility Features Supports
Product documentation regarding the product’s accessibility
features can be found online at the Zoom Help Center and Zoom
Accessibility page.
602.3 Electronic Support Documentation See WCAG 2.x section See
information in WCAG section
602.4 Alternate Formats for Non-Electronic Support Documentation
Not applicable Support documentation is provided in electronic
format.
603 Support Services Heading cell – no response required Heading
cell – no response required
603.2 Information on Accessibility and Compatibility Features
Supports
Product documentation regarding the product’s accessibility
features can be found online at the Zoom Help Center and Zoom
Accessibility page.
603.3 Accommodation of Communication Needs Support Zoom support
services accommodates the diverse needs of individuals with
disabilities.
EN 301 549 Report
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Notes:
Chapter 4: 4.2 Functional Performance Statements (FPS)
Notes:
Criteria Conformance Level Remarks and Explanations
4.2.1 Usage without vision Supports
The product provide function that can be used by users without
vision. The majority of the features and content in the product is
keyboard and screen reader accessible.
4.2.2 Usage with limited vision Supports with Exceptions
Most of the product is accessible to users with low vision.
• There are a few instances of elements without adequate color
contrast (See WCAG 1.4.3 Contrast )
4.2.3 Usage without perception of colour Supports
The product can be used without the perception of color.
4.2.4 Usage without hearing Supports
The product can be used without the use of hearing.
4.2.5 Usage with limited hearing Supports
The product can be used without the use of hearing.
4.2.6 Usage without vocal capability Supports
The product can be fully operated without the use of speech.
4.2.7 Usage with limited manipulation or strength Supports
The product are fully functional with limited strength.
4.2.8 Usage with limited reach Supports
The product are fully functional with limited reach.
4.2.9 Minimize photosensitive seizure triggers Supports
The product does not contain flashing content that might trigger
seizures.
4.2.10 Usage with limited cognition Supports
The product are functional for users with limited language,
cognitive, and learning abilities.
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Criteria Conformance Level Remarks and Explanations
4.2.11 Privacy Supports
The product have accessibility components that maintain the
users’ privacy.
Chapter 5: Generic Requirements Notes:
Criteria Conformance Level Remarks and Explanations
5.1 Closed functionality [Not Applicable] Heading cell – no
response required
5.1.2 General Heading cell – no response required Heading cell –
no response required
5.1.2.1 Closed functionality See 5.2 through 13 See information
in 5.2 through 13
5.1.2.2 Assistive technology See 5.1.3 through 5.1.6 See
information in 5.1.3 through 5.1.6
5.1.3 Non-visual access Heading cell – no response required
Heading cell – no response required
5.1.3.1 General Not applicable The product is not closed
software
5.1.3.2 Auditory output delivery including speech Not applicable
The product is not closed software
5.1.3.3 Auditory output correlation Not applicable The product
is not closed software
5.1.3.4 Speech output user control Not applicable The product is
not closed software
5.1.3.5 Speech output automatic interruption Not applicable The
product is not closed software
5.1.3.6 Speech output for non-text content Not applicable The
product is not closed software
5.1.3.7 Speech output for video information Not applicable The
product is not closed software
5.1.3.8 Masked entry Not applicable The product is not closed
software
5.1.3.9 Private access to personal data Not applicable The
product is not closed software
5.1.3.10 Non-interfering audio output Not applicable The product
is not closed software
5.1.3.11 Private listening Not applicable The product is not
closed software
5.1.3.12 Speaker volume Not applicable The product is not closed
software
5.1.3.13 Volume reset Not applicable The product is not closed
software
5.1.3.14 Spoken languages Not applicable The product is not
closed software
5.1.3.15 Non-visual error identification Not applicable The
product is not closed software
5.1.3.16 Receipts, tickets, and transactional outputs Not
applicable The product is not closed software
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Criteria Conformance Level Remarks and Explanations
5.1.4 Functionality closed to text enlargement Not applicable
The product is not closed software
5.1.5 Visual output for auditory information Not applicable The
product is not closed software
5.1.6 Operation without keyboard interface Heading cell – no
response required Heading cell – no response required
5.1.6.1 Closed functionality See 5.1.3.1 through 5.1.3.16 See
information in 5.1.3.1 through 5.1.3.16
5.1.6.2 Input focus Not applicable The product is not closed
software
5.2 Activation of accessibility features Not applicable The
product is not closed software
5.3 Biometrics Not applicable The product does not use
biometrics
5.4 Preservation of accessibility information during conversion
Not applicable The product does not provide authoring tools to
convert content from one format to another.
5.5 Operable parts Heading cell – no response required Heading
cell – no response required
5.5.1 Means of operation Not applicable The product is not
hardware
5.5.2 Operable parts discernibility Not applicable The product
is not hardware
5.6 Locking or toggle controls Heading cell – no response
required Heading cell – no response required
5.6.1 Tactile or auditory status Not applicable The product is
not hardware
5.6.2 Visual status Not applicable The product is not
hardware
5.7 Key repeat Not applicable The product is not hardware
5.8 Double-strike key acceptance Not applicable The product is
not hardware
5.9 Simultaneous user actions Not applicable The product is not
hardware
Chapter 6: ICT with Two-Way Voice Communication Notes: Not
applicable
Chapter 7: ICT with Video Capabilities Notes: Not applicable
Chapter 8: Hardware Notes: Not applicable
http://www.etsi.org/deliver/etsi_en/301500_301599/301549/01.01.02_60/en_301549v010102p.pdf#page=28http://www.etsi.org/deliver/etsi_en/301500_301599/301549/01.01.02_60/en_301549v010102p.pdf#page=31http://www.etsi.org/deliver/etsi_en/301500_301599/301549/01.01.02_60/en_301549v010102p.pdf#page=32
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Chapter 9: Web Notes: (See WCAG section)
Chapter 10: Non-web Documents Notes: Not applicable
Chapter 11: Software Notes:
Criteria Conformance Level Remarks and Explanations
11.0 General Heading cell – no response required
Heading cell – no response required
11.1.1.1 through 11.4.1.3 See WCAG 2.x section See information
in WCAG section
11.5 Interoperability with assistive technology Heading cell –
no response required
Heading cell – no response required
11.5.1 Closed functionality (informative) Heading cell – no
response required
Heading cell – no response required
11.5.2 Accessibility services Heading cell – no response
required
Heading cell – no response required
11.5.2.1 Platform accessibility service support for software
that provides a user interface
See 11.3.2.5 through 11.3.2.17 See information in 11.3.2.5
through 11.3.2.17
11.5.2.2 Platform accessibility service support for assistive
technologies See 11.3.2.5 through 11.3.2.17 See information in
11.3.2.5 through 11.3.2.17
11.3.2.3 Use of accessibility services See 11.3.2.5 through
11.3.2..17
11.3.2.4 Assistive technology Not applicable This product is not
an assistive technology
11.3.2.5 Object information Supports
The product provides the necessary role, state, and value
information to assistive technologies.
11.3.2.6 Row, column, and headers Supports
The product does not make use of tables.
11.3.2.7 Values Supports All values can be programmatically
determined by assistive technologies
11.3.2.8 Label relationships Supports
All controls are programmatically associated with their
respective labels
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Criteria Conformance Level Remarks and Explanations
11.3.2.9 Parent-child relationships Supports
The product exposes all parent-child relationship
programmatically to assistive technologies.
11.3.2.10 Text Supports
The product ensure that all text can be programmatically
determined by assistive technologies.
11.3.2.11 List of available actions Supports
The product ensures that most controls programmatically expose
its list of information to assistive technologies .
11.3.2.12 Execution of available actions Supports
The product ensures that elements make available their actions
to assistive technologies.
11.3.2.13 Tracking of focus and selection attributes
Supports
The product utilize visible focus indicators throughout the
application to indicate where the keyboard focus is at all
times.
11.3.2.14 Modification of focus and selection attributes
Supports The product utilizes visible focus indicators throughout
the application to indicate where the keyboard focus is at all
times.
11.3.2.15 Change notification Supports
The product announces the status message to assistive
technologies when successfully saving settings.
11.3.2.16 Modifications of states and properties Supports
The product provide assistive technologies with the ability to
modify states and properties of all applicable objects.
11.3.2.17 Modifications of values and text Supports
The product allows assistive technologies to modify all
applicable texts.
11.4 Documented accessibility usage Heading cell – no response
required
Heading cell – no response required
11.4.1 User control of accessibility features Not Applicable The
product is not platform software.
11.4.2 No disruption of accessibility features Supports
The product does not disrupt accessibility features.
11.5 User preferences Supports The product support user
preferences from platform settings for color, contrast, font type,
font size, and focus cursor.
11.6 Authoring tools Heading cell – no response required
Heading cell – no response required
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Criteria Conformance Level Remarks and Explanations
11.6.1 Content technology Heading cell – no response
required
Heading cell – no response required
11.6.2 Accessible content creation (if not authoring tool, enter
“not applicable”)
See WCAG 2.x section See information in WCAG section
11.6.3 Preservation of accessibility information in
transformations Not applicable The product does not provide
authoring tools to convert content from one format to another.
11.6.4 Repair assistance Does not support The product does not
offer accessibility repair assistance.
11.6.5 Templates Not applicable The product does not provide
templates for content creation.
Chapter 12: Documentation and Support Services Notes: Full
information about the accessibility of Zoom Support pages can be
found on the Zoom Product Web Pages VPAT
Criteria Conformance Level Remarks and Explanations
12.1 Product documentation Heading cell – no response required
Heading cell – no response required
12.1.1 Accessibility and compatibility features Supports Product
documentation regarding the product’s accessibility features can be
found online at the Zoom Help Center and Zoom Accessibility
page.
12.1.2 Accessible documentation See WCAG 2.x section See
information in WCAG section
12.2 Support Services Heading cell – no response required
Heading cell – no response required
12.2.2 Information on accessibility and compatibility features
Supports Product documentation regarding the product’s
accessibility features can be found online at the Zoom Help Center
and Zoom Accessibility page.
12.2.3 Effective communication Supports Zoom support services
accommodates the diverse needs of individuals with
disabilities.
12.2.4 Accessible documentation See WCAG 2.x section See
information in WCAG section
http://www.etsi.org/deliver/etsi_en/301500_301599/301549/01.01.02_60/en_301549v010102p.pdf#page=73
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Chapter 13: ICT Providing Relay or Emergency Service Access
Notes: Not Applicable
Legal Disclaimer (Company)
Include your company legal disclaimer here, if needed.
http://www.etsi.org/deliver/etsi_en/301500_301599/301549/01.01.02_60/en_301549v010102p.pdf#page=74