ZGB-03!01!003 Queuing Feature Guide ZXUR 9000 (V11.2.0)

7/26/2019 ZGB-03!01!003 Queuing Feature Guide ZXUR 9000 (V11.2.0)

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ZGB-03-01-003 QueuingFeature Guide


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ZGB-03-01-003 Queuing


Version Date Author Reviewer Notes

V1.0 2012/06/1 ZTE Not open to the third party

TABE !" #!NTENT

ZTE #on$identia% &roprietary 1

' 2016 ZTE #orporation. A%% right( re(er)ed.

ZTE #!N"*+ENT*A, Thi( douent ontain( proprietary in$oration o$ ZTE and i( not to e di(%o(edor u(ed ithout the prior ritten peri((ion o$ ZTE.

+ue to update and ipro)eent o$ ZTE produt( and tehno%ogie( in$oration in thi( douent i((ueted to hange ithout notie.


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1 Feature Attribute.................................................................................................

!verview..............................................................................................................

2.1 "eature *ntrodution..............................................................................................

2.2 #orre%ation ith !ther "eature(............................................................................

3 "e#hni#a$ Des#ri%tion.........................................................................................

& 'ara(eters and )on*igurations.........................................................................

.1 &araeter i(t.......................................................................................................

.2 &araeter #on$iguration.......................................................................................

+ Re$ated )ounters and A$ar(s..........................................................................10

4.1 5e%ated #ounter(................................................................................................10

4.2 5e%ated A%ar(....................................................................................................12

, ngineering Guide............................................................................................1

6.1 App%iation enario............................................................................................12

6.2 #on$iguration +e(ription....................................................................................12

6.3 Netor7 *pat...................................................................................................12

Abbreviation......................................................................................................13

/ Re*eren#e Do#u(ent........................................................................................13



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"*G85E

"igure -1 e9&& 8(er &riority #on$iguration........................................................................:

"igure -2 e9&& #on$iguration.............................................................................................;

"igure -3 G9 #e%% #on$iguration.......................................................................................10

TABE

Ta%e -1 &araeter i(t........................................................................................................ 85 ;000 G9 ?V6.40.100@

BT Ver(ion, =Not reuired y the BT hardare p%at$or

&roperty, =!ptiona%

5e%ated Netor7 E%eent,

N Na(e Re$ated or Not %e#ia$ Reuire(ents

9 -

BT -

B# C

9# C

9GD -

GN -

GGN -

5 -

+ependent "untion, =None

EF%u(i)e "untion, =None

Note, =None

2 Overview

2.1 Feature Introduction

Queuing ean( a oi%e phone in the proe(( o$ a((ignent or hando)er i( putinto a ueue aiting $or re(oure( hen hanne% a((ignent $ai%( due to de$iientre(oure( in target e%%. Dhen the netor7 otain( )a%id re(oure( it i%% a%%oatethe re(oure( to the oi%e phone (o a( to ipro)e the netor7 per$orane yinrea(ing it( a((ignent (ue(($u% rate and a%% (ue(($u% rate.

2.2 Correlation with Other Features

The $eature ha( dependeny ith the $o%%oing $eature.

ZTE #on$identia% &roprietary


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ZG0-01-03-001 e9&&

3 Technical DescriptionQueuing i( a (trategy to %et 9 ait $or the re(oure to (et up a a%% rather than ereeted y the netor7 diret%y hen reue(t $or hanne% re(oure( $ai%(. Dhen aoi%e phone reue(t( T# hanne% re(oure( $ro the (er)ing e%% hih ha( nore(oure( a)ai%a%e B# i%% he7 hether ueuing i( a%%oed in thi( e%% and putthe oi%e phone into the ueue to ait $or )a%id re(oure( i$ ueuing i( a%%oed andthe oi%e phone i( a%(o a%%oed to ueue y the paraeter &*E ?&riority*n$oration E%eent@ ontained in the a((ignent or hando)er reue(t e((agede%i)ered y 9#. !ne other oi%e phone end( it( on)er(ation or i( handed

o)er to another e%% to re%ea(e (oe re(oure( B# i%% he7 hether the(ere(oure( eet the reuireent( o$ the ueuing oi%e phone regarding (u-e%%hanne% type and $reueny. *$ a%% the(e reuireent( are (ati($ied the oi%ephone i%% e ta7en out o$ the ueue and a((igned ith the re(oure( to ontinue it(ae(( $%o. !ne put into the ueue the oi%e phone ay need ore tie to ait$or the reue(ted re(oure( B# i%% (end to 9# a ueuing in(trution a(7ing the9# to pro%ong the tie o$ aiting $or the a((ignent or hando)er op%etione((age. Thi( indiate( the ueuing tie o$ a oi%e phone i%% not %a(t end%e((%yeau(e B# i%% ta7e it out o$ the ueue and terinate it( ae(( $%o i$ it $ai%( tootain appropriate re(oure( ithin a ertain period o$ tie and rep%y to 9# ithan a((ignent or hando)er $ai%ure e((age.

The ueuing proedure (ho( hether to ueue the terina% a$ter the $ai%ure o$re(oure reue(t depend( on to $ator(, !ne i( hether the B#-%e)e% and e%%-%e)e% paraeter( (upport ueuing and the other i( hether 9# a%%o( the oi%ephone to ueue. The paraeter &*E on(i(t( o$ * ?&re-eption apai%ityindiator@ &V* ?&re-eption )u%nerai%ity indiator@ & ?&riority e)e%@ and QA?Queuing a%%oed indiator@. QA indiate( hether thi( a%% a%%o( ueuing or not ?1ye( 0 not@.

*n the ueuing $untion the ueue %ength ueuing tie and ueuing priority are

)ery iportant to deterine hen a oi%e phone in the ueue an otainreue(ted re(oure(. #urrent%y ueue %ength i( (et to the aFiu %ength ?64434@to a)oid reetion due to de$iient %ength. The tie a oi%e phone i( ueuing i( a%(o)ery iportant and thi( paraeter an e (et in B# that i( to appoint or hando)er the ueuing period. A %ong ueuing tie ay inrea(e the aiting tie o$ aoi%e phone and thu( the po((ii%ity o$ otaining reue(ted re(oure(. !n theother hand i$ the ueuing tie i( (et o)er%ong it ay a$$et the (u(rier(pereption. *$ the ueuing tie i( (et too (hort the ueuing $untion ay not or7 i$there i( no appropriate re(oure re%ea(ed ithin (uh a (hort tie. There$ore theueuing tie u(t e (et appropriate%y. The %ength o$ ueuing tie i( a%(o

di$$erentiated y the B# aording to the hando)er proedure and a((ignent

ZTE #on$identia% &roprietary ;


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proedure. &ratia%%y the ueuing $untion i( ena%ed $or a((ignent proedureand di(ena%ed $or hando)er proedure eau(e there are u(ua%%y u%tip%e targete%%( a)ai%a%e and it i( unnee((ary to a(te too uh tie on u(t one target e%%.

The %a(t thing i( aout ueuing priority. Queuing priority i( a(ed on the oi%e &?priority %e)e%@ in the paraeter &*E de%i)ered y 9#. The higher the priority theore anterior i%% the reue(t (tand in the ueue. That ean( a oi%e phone thatenter( the ueue $ir(t i%% not nee((ari%y otain re(oure( $ir(t. *n(tead a oi%ephone ith a higher priority an otain re(oure( ear%ier than a oi%e phone ith a%oer priority. Thi( athe( the prinip%e that a (u(rier ith a higher priority anotain hanne%( ear%ier.

& ?&riority e)e%@ i( it( indiating 1 u(er priority %e)e%(,

0 0 0 0 (pare

0 0 0 1 priority %e)e% 1 H highe(t priority

0 0 1 0 priority %e)e% 2 H (eond highe(t priority

, , , ,

1 1 1 0 priority %e)e% 1 H %oe(t priority

1 1 1 1 priority not u(ed

#urrent%y ueuing $untion i( on%y per$ored in a(e o$ the $ai%ure o$ T# re(oure(reue(t in%uding T# reue(t in a((ignent proedure and in hando)erproedure. Queuing $untion i( not per$ored hen +## hanne% reue(t$ai%ure(.

ithe( are a)ai%a%e in B# %e)e% and in #e%% %e)e% to indiate i$ Queuing $untioni( ena%ed or not in a((ignent and hando)er proedure. The ith o$ e9&&&hih i( in B# %e)e% a%(o an ontro% hether to ena%e Queuing $untion or noteau(e ueuing $untion ha( a tight a((oiation ith e9&&&. The tier %ength o$a((ignent and ueuing an e (et re(peti)e%y $or eah u(er prioritie( a( indiatedy &.



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4 Paraeters and Con!i"urations

4.1 Paraeter #ist

Ta%e -1 &araeter i(t

N Na(e Figure

1 Queue period o$ a((ignent "igure -1

2 Queue period $or hando)er "igure -1

3 Queue *ndiator hen A((ignent ?B# e)e%@

Queue *ndiator hen ando)er?B# e)e%@

4 Queue a%%oed hen A((ignent ?#e%% e)e%@6 Queue a%%oed hen hando)er ?#e%% e)e%@

< upport E9&&&

4.2 Paraeter Con!i"uration

1 *n #on$iguration 5e(oure Tree Dindo dou%e %i7 G9 ogia%#on$iguration -I G%oa% *n$oration #on$iguration -I e9&& on$iguration -Ie9&& 8(er &riority #on$iguration. +ou%e %i7 orre(ponding priority

on$iguration in the right indo and (et JQueue Tier $or A((ignentK andJQueue Tier $or ando)erK in popup indo Je9&& 8(er &riority#on$igurationK a( (hon in the $o%%oing $igure.



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"igure -1 e9&& 8(er &riority #on$iguration

2 *n #on$iguration 5e(oure Tree Dindo dou%e %i7 G9 ogia%#on$iguration -I G%oa% *n$oration #on$iguration -I e9&& on$iguration.+ou%e %i7 the reord in the right indo and (et JQueue *ndiator henA((ignentK JQueue *ndiator hen ando)erK and Jupport e9&&K in popupindo Je9&& #on$igurationK a( (hon in the $o%%oing $igure.



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"igure-2 e9&on$iguration

3 *n #on$iguration 5e(oure Tree Dindo dou%e %i7 G9 ogia%#on$iguration -I G%oa% *n$oration #on$iguration -I G9 #e%% on$iguration.+ou%e %i7 the e%% reord in the right indo and (et JQueue A%%oed henA((ignentK and JQueue A%%oed hen ando)erK in popup indo JG9 #e%%#on$igurationK a( (hon in the $o%%oing $igure.



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ZTE #on$identia% &roprietary 1;


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"igure-3 G9 #e%%#on$iguration

$ %elated Counters and Alars

$.1 %elated Counters

Ta%e 4-2 #ounter( %i(t



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)ounter 2D Na(e

#;01040006 Nuer o$ a((ignent( $or )oie hanne% due to ueuing

#;0104000

ZGB-03!01!003 Queuing Feature Guide ZXUR 9000 (V11.2.0)

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