Zendesk use case - Joao Graca (Unbabel)

João Graça Scalable Fast Translation

Zendesk Integration

[email protected]

2

Machine Translation

AffordableFast

Quality not good enough

Professional Translation

ExpensiveSlow

Lack of fast, affordable translation with human qualityCurrent Solutions

3

Zendesk Usecase

Average Ticket 150 Words $15

4

Interactive MT

O

No

apartamento é

está

livre

grátis

está disponível

para suas desejadas datas

datas desejadas

as datas desejadasO apartamento

O apartamento é livre para as datas desejadas

The apartment is free for your required dates

5

Interactive MT

O

No

apartamento é

está

livre

grátis

está disponível

para suas desejadas datas

datas desejadas

as datas desejadasO apartamento

O apartamento está disponível para as datas desejadas

The apartment is free for your required dates

6

Our vision Distributed Crowd-post-editing

Professional

MonolingualSpeaker

Expertise

Cost

Crowd-sourced

Scratch

Perfect MT

StartingQuality

Cost

Post-edited

7

Self Learning System

8

Pipeline Distributed Crowd-post-editing

9

PipelineMachine Translation

MT Router

10

Pipeline Map step

11

PipelineMobile Editing experience

OPTIONS Spellcheck

Task Selection

12

Regular distribution

3.8old rating

Smart distribution

4.6

Improved rating

Pipeline Reduce step

13

AI Powered Translation

14

Unbabel API

MachineTranslation

EditorSelection

DistributedTranslation

QualityEstimation

SeniorEditor

Zendesk

15

Zendesk Results

• 15 - 30 minutes

• Quality measured by user satisfaction

• Unbabel equivalent to Native Speaker on User Satisfaction

• Global User Satisfaction Increased

16

Thank You

17

João Graça