Ph.: +92 320 8435312; Email: [email protected] OBJECTIVE: My objective is to work on challenging tasks by putting my knowledge and abilities in use for the purpose of self-growth and organizational success. PROFESSIONAL EXPERIENCE: May 2015 - Present Conference Planner (Operations) at Rausing Executive Development • Includes successful organization and management of executive training programmes. • Provide best possible solutions as per SOPs to the participants’ problems. • Ensuring smooth and flawless programme delivery. • Multi-tasking and meeting deadlines in fast paced environment. August 2012 - May 2015 Customer Relationship Officer (CRO)at Bank Alfalah Limited • Attending customers, resolving their initial queries. • Maintaining files and TAT of branch. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem. INTERNSHIP: September 2011 Internee at Bank Alfalah Limited QUALIFICATION: 2011 - 2015 Masters of Business Administration (MBA - Marketing) from University of Central Punjab 2009 - 2011 Bachelors of Science (B.Sc.) from Punjab College of Science Lahore TRAININGS & CERTIFICATIONS: 2016 MS Office (Word Excel Advance, Power Point) 2016 Marketing in the Digital Age from Rausing Executive Development Centre - Lahore University of Management Sciences (LUMS) HONORS AND AWARDS: • Acquire scholarship on the basis of good CGPA in MBA from UNIVERSITYOF CENTRAL PUNJAB. • Got Two years of merit scholarship at Punjab Col lege of Science. REFERENCE: Will be furnished upon request. ZAHRA IKRAM CONTACT: Centre - Lahore University of Management Sciences (LUMS) CURRICULUM VITAE