Your Success Drives Our Vision: A Roadmap Conversation with Volusion Leaders

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Your Success Drives Our VisionA Roadmap Conversation with Volusion Leaders

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Topics We’ll Cover Today

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State of the BusinessClay Olivier, CEO

Supporting Your Success through the Holidays and BeyondSteve Krebsbach, VP of ITBob Beltran, Director of Support

Product Roadmap PreviewJason Woosley, VP of Product Development

Driving More Business with Marketing and DesignGuliz Sicotte, VP of Services

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Q&AAll

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State of the BusinessClay Olivier, CEO Volusion

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We’re here to make you more successful

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It’s been a great year

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Volusion merchants are

3x more successfulthan the competition

$77,000/store

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2013 Holiday Projections

*Source: US Retail Ecommerce Holiday Season Sales, 2011-2013, eMarketer, Sep 2013

• 20% growth projected for SMB ecommerce

• Holiday Retail Ecommerce expected to reach $61 Billion*

Retail ecommerce holiday season sales*

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(in Billions)

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More exciting news from Volusion

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Coming January 2014

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Volusion, Inc. Portfolio

Volusion, Inc.

Volusion, Inc. PortfolioSolution All-in-One Ecommerce Platform Omni-channel, multi-device commerce

platform

Market SMB Enterprise

Geographies Global Global

Delivery Model SaaS SaaS

Target Market Entrepreneur/SMB Mid-Market/Enterprise

Online Revenue Optimized to $5M Optimized for $5M – $100M+

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Supporting Your Success through the Holidays and Beyond

Steve Krebsbach, VP, IT and Bob Beltran, Director, Support

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Investing in People, Process & Technology

• Hired 40+ pros with extensive SaaS experience

• Implemented ITIL Incident, Changes, Release and Problem Management Processes

• Implemented a multi-layer security model

• Tech refresh of all core infrastructure

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Resulting in 12 months > 99.9% Availability

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24x7 Support Team

• Our support team has grown 20% to prepare for a great selling season

• Nearly 100 Volusion experts – All in Austin and all ready to take your call 24x7

• 45% decrease in hold times

• 24-hour max response time success rate of 99.9% for all support tickets in 2013

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Latest Product DevelopmentsJason Woosley, VP, Product Development

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Driving Your Success in 2013

• More Ways to Sell– PayPal Express

• Frictionless checkout for shoppers

• Reliable order management for merchants

– Amazon Integration• Instant placement on

the dominant online marketplace

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Driving Your Success in 2013

• Improving Conversion Rates– Cart and Checkout Usability– New Coupons and Discounts

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Coming Soon in Q4

• Mobile Enhancements– mCommerce

• Cart/checkout/confirmation optimized for mobile

• Seamless shopper experience

– Volusion iOS/Android Native App• Secure login• Reporting• Notifications (low stock, orders, etc)

• Simplified Selling– Pre-loaded, always up-to-date tax

tables (US)– Easy editor 2.0

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Volusion Platform Roadmap

2013 PayPal Express

Amazon integration

Checkout usability

New discounts and coupons

Storefront theme engine

Mobile experience customization

Admin Usability

MULTI-CHANNELSTREAMLINED SELLING

ENHANCED BRANDEXPERIENCE

Bulk operations enhancements

Advanced merchandising and promotions

Strategic partnership to reduce your time to first sale

75+ new templates

Enhanced mobile checkout

iOS/Android native Volusion App

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MOBILE ENGAGEMENT

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Driving More Business withMarketing and DesignGuliz Sicotte, VP of Services

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Update from our services team

• 50+ in-house Marketing and Design professionals

• Experts on the Volusion platform

• Servicing thousands of merchants every year

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Services Team

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Services Drive Success

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New Designs with New Features

• Over 75 New templates!

• Recently launched 6 new Free Templates featuring:– Editable regions– Updated checkout – Docked soft-add-to cart – Auto resizable logo file upload  

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Let us help grow your success this holiday

• Paid Search, Shopping Feeds and Social Media drive the most success during holidays

• Watch our recent webinars on Shopping Feeds and SEO– Go to volusion.com/webinar to watch the recordings

and download the slides with tips

• Update your site with holiday promotions– Be on the lookout for free holiday graphics on our blog!

• Don’t forget to read our blog posts about ecommerce design and marketing tips

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Q&AThank you