Your invoice guide GUIDE How to use this guide This guide will lead you through the features and organization of your new Allstream invoice. It will guide you section by section, and explain the clear, customer-focused format of our new invoice. If you still have questions after reviewing this guide, feel free to give us a call at 1-888-288-2273. Allstream invoice guide 09/14 NOTE: The invoice shown here is for illustrative purposes only.
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Your invoice guide
GUIDE
How to use this guideThis guide will lead you through the features and organization of your new Allstream invoice. It will guide you section by section, and explain the clear, customer-focused format of our new invoice.
If you still have questions after reviewing this guide, feel free to give us a call at 1-888-288-2273.
Allstream invoice guide 09/14
NOTE:The invoice
shown here is for illustrative
purposes only.
Your invoice guideQuestions? Customer service: 1 888 288-2273 (8:30 am to 7:00 pm Eastern Time) • E-mail: [email protected]
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Invoice date - the date your invoice was created.
Account information - this is your key account information, including your customer number and billing account number. This section also includes a PO reference and/or customer reference number, if you have provided them. Include your billing account number on your payments, and any correspondence with us.
Balance forward - the amount of your last invoice, any payments or adjustments made up to the invoice date, and any amount carried forward to this invoice.
Questions - information on how to contact us if you have questions about your invoice.
Current charges - charges to your account for the most recent billing period, showing the pre-tax amount for usage and monthly charges, other charges and credits, and late payment charges. Total taxes for this invoice are shown as a separate line item.
Usage charges - variable charges for your usage for the billing period of your invoice.
7 Monthly charges - fixed recurring charges for equipment or service, billed in advance for the coming month.
8 Other charges and credits - one-time charges such as service additions or cancellations, or pro-rated charges (charges for a partial billing period).
9 Total due - the total amount due for this invoice. If the currency is US dollars, USD is shown, together with the exchange rate. Payment terms for your account are also shown.
Date late payment charges apply - the date interest charges will apply to any unpaid balance. This may be different than the date payment is due, as determined by your account’s payment terms.
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Summary of your account AMOUNT ($)
Amount of your last invoice 235.17 Payments and adjustments up to Jun 30, 2014 -161.67 Balance forward $73.50
CURRENT CHARGESUsage charges 36.72 Monthly charges 375.39 Other charges and credits 1,188.34 Late payment charges 0.00 Total taxes 124.78 Total current charges $1,725.23
Total due $1,798.73 PAYMENT DUE ON RECEIPT
Date late payment charges apply Aug 1, 2014
Your payment is due upon receipt of this invoice. We will apply a late payment charge at a rate of 3.5% per month on unpaid amounts after 30 days. The past due balance on your invoice has not been received. If payment has been mailed please accept our thanks. Thank you.
Account messages - this area displays important account-related messages, such as payment terms and balance due notices if applicable.
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Page number - page number to help navigate through the invoice.
Payment mailing address - mail your payment to this address. This is replaced by a message if you are set-up for automatic payment.
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Payment stub summary - a summary of the invoice, to be included with your payment. Shows the customer name, account number, invoice date and amount payable.
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HELPFUL TIPPre-Authorized Payments
are processed by the method you have chosen on or after the 20th day following the Invoice Date. The mark
“DO NOT PAY THIS INVOICE” will then appear on
this page.
Your invoice guideQuestions? Customer service: 1 888 288-2273 (8:30 am to 7:00 pm Eastern Time) • E-mail: [email protected]
Invoice history as of Jul 1, 2014 PAYMENTS AND OUTSTANDING INVOICE DATE ORIGINAL AMOUNT ($) ADJUSTMENTS ($) AMOUNT ($)
Feb 4, 2014 15,190.37 - 15,190.37 0.00
Mar 4, 2014 12,050.77 0.00 12,050.77
Payments and adjustments Includes payments and adjustments to your account since your last invoice.DATE INVOICE DATE DESCRIPTION AMOUNT ($)
Jun 4, 2014 Jan 13, 2014 Payment – thank you 80.67
Jun 9, 2014 Feb 13, 2014 Payment – thank you 12.14
Jun 15, 2014 Mar 13, 2014 Payment – thank you 31.86
Jun 16, 2014 Apr 13, 2014 Payment – thank you 14.45
Jun 19, 2014 May 13, 2014 Payment – thank you 22.55
Total payments and adjustments up to Jun 30, 2014 $161.67
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For your convenience We offer Internet banking as a payment option to our customers. To register, please contact your financial institution.
To establish automatic payment from your Bank Account or Credit Card, contact Customer Service at: 1 888 288 2273.
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Page header - customer number, account number and invoice date are shown at the top of all pages.
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Invoice history - Only invoices with an outstanding balance are listed here along with any payments or adjustments made against them, including their remaining balance.
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Payments and adjustments - payments and adjustments made to your account since your last invoice.
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Messaging - this space features a variety of messages from Allstream to our customers.
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Your invoice guideQuestions? Customer service: 1 888 288-2273 (8:30 am to 7:00 pm Eastern Time) • E-mail: [email protected]
Summary of your Allstream contracts COMMITMENT ITEM CONTRACT TERM LEVEL
Business services bundling 36 months 0.00
DS1 Access term discount 24 months 0.00
Master service agreement 36 months 0.00
Special assembly BSI 12 months 0.00
Special assembly BSI 24 months 0.00
Special assembly BSI 36 months 0.00
Renew nowYour Allstream contract is due to expire. On expiry your Allstream service will continue with our monthly terms conditions and rates. Please contact us if you wish to renew or replace your existing contract.
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Tax summary - a summary of the various taxes on this invoice, as applied to usage charges, monthly charges and other charges and credits. This information can be used when remitting taxes.
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Foreign tax charges - a breakdown of cross-border taxes on this invoice, as applied to monthly charges and other charges and credits. This information can be used when remitting taxes.
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Contract summary - a summary based on customer number shown on invoice.
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Contract information - this box displays messages related to the status of your contract. It only appears if we need to give you important information about your contract, such as if your contract is now in effect, is due to expire or has been cancelled.
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Your invoice guideQuestions? Customer service: 1 888 288-2273 (8:30 am to 7:00 pm Eastern Time) • E-mail: [email protected]
Summary of charges by location TOTAL MINUTES USAGE MONTHLY OTHER CHARGES TOTAL DETAILS LOCATION (MM:SS) CHARGES ($) CHARGES ($) AND CREDITS ($) TAXES ($) CHARGES ($) ON PAGE
606 4th Street SW, Anycity AP 999:99 0.00 99.99 99.99 99.99 99.99 99
Total (excluding taxes) $99.99 $99.99 -$9.99 $99.99
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Summary of discounts by service - a summary of the discounts you’ve received on this invoice, organized by usage charges, monthly charges and other charges.
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Summary of services - a summary of the Allstream services included in this invoice, showing charges before tax, organized by usage charges, monthly charges and other charges and credits.
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Summary of charges by location - a summary of voice charges on this invoice organized by service location. If “Details on page” is blank, there are no corresponding details for this item.
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Your invoice guideQuestions? Customer service: 1 888 288-2273 (8:30 am to 7:00 pm Eastern Time) • E-mail: [email protected]
Summary of charges by circuit GROSS SPECIAL MONTHLY OTHER CHARGES TOTAL DETAILS CIRCUIT CHARGES ($) DISCOUNT ($) CHARGES ($) AND CREDITS ($) TAXES ($) CHARGES ($) ON PAGE
Total other charges and credits 129,458 $2,589.16 $336.59 $0.00 $2,925.75
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Charges by circuit - a summary of data charges on this invoice, organized by circuit number.
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Location-based charges - customers who receive a summary or full detail version of their invoice receive a summary listing of charges organized by location. Within each location, charges are further broken down by type and by service.
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Your invoice guideQuestions? Customer service: 1 888 288-2273 (8:30 am to 7:00 pm Eastern Time) • E-mail: [email protected]
Location and address - the name and street address of the location associated with the charges that follow.
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Location account - the location account number associated with the charges listed below.
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Monthly service charges - a listing of fixed recurring monthly charges, such as circuit component charges, associated with the service at this location. These charges are billed one month in advance.
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Other charges and credits - a listing of other charges and credits associated with the recurring charges for the service at this location. These could include items like service changes, additions or cancellations.
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Numbers at this location - the phone numbers associated with the charges listed below.
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Usage charges by savings plan - a listing of usage charges associated with the service at this location, organized by savings plan.
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Account code description - Account codes enable customers to track calls according to specific classifications such as employee name, department, verified numeric value, etc… The call detail is sorted by the specified account codes on the monthly invoice.
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Your invoice guideQuestions? Customer service: 1 888 288-2273 (8:30 am to 7:00 pm Eastern Time) • E-mail: [email protected]
1 Jun 4, 12 P 1234566789 Bahamas 999:99 9.99 9.99 9.99 9.99 9.99 9.99
11:01 A
Total calls 99:99 $99.99 $9.99 $9.99 $9.99 $9.99 $9.99
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HELPFUL TIPAllstream’s standard
is to bill all calls with a 30-second minimum and
6-second increments.
Location-based details - customers who receive detailed billing receive a detailed listing of charges organized by service within each location. Charges are then further broken down by service.
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Detailed usage - shows usage details, including totals, for each individual number associated with a particular location.
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Calling Card Details - a detailed listing of calling card charges, organized by calling card number.
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Your invoice guideQuestions? Customer service: 1 888 288-2273 (8:30 am to 7:00 pm Eastern Time) • E-mail: [email protected]
Circuit-based detailsCircuit number: 01/LXXX/123456/UCN/001Company XYZNetwork ID: WJATransmission Data: 1536 KBPSCircuit reference: YYZ operations Details for: DataVPN Interspan MONTHLY CHARGES For service from Jul 1, 2014 to Jul 31, 2014 GROSS SPECIAL NET GST/HST/ TAX DESCRIPTION QTY CHARGES ($) DISCOUNT ($) CHARGES ($) FTX ($) PST ($) PROV TOTAL ($)
SERVICE POINT: ALLSTREAM, 200 WELLINGTON ST W, TORONTO, ON, CN M5V 3G2
PORT SWITCHED E100 PLUS ACCESS 475.00 0.00 475.00 23.75 0.00 BC 498.75
EVC POINT TO POINT MAN EVC 75.00 0.00 75.00 3.75 0.00 BC 78.75
CIR 100000 KBPS
VANCOUVER BC
CCT# SCXPV00054
Total monthly charges $550.00 $0.00 $550.00 $27.50 $0.00 $577.50
OTHER CHARGES AND CREDITS GROSS SPECIAL NET GST/HST/ TAX DESCRIPTION QTY CHARGES ($) DISCOUNT ($) CHARGES ($) FTX ($) PST ($) PROV TOTAL ($)
FROM Oct 1, 2014 to Oct 31, 2014
PORTEVCFROM Oct 1, 2014 to Oct 31, 2014 475.00 0.00 475.00 23.75 0.00 BC 498.75
PORT SWITCHED E100 PLUS ACCESS
SERVICE COMMENCED
CUST REF # EWO 72994
CVE POINT TO POINT MAN EVC 75.00 0.00 75.00 3.75 0.00 BC 78.75
SERVICE COMMENCED
CUST REF # EWO 72994
VANCOUVER BC
CCT# SCXPV00054
Total other charges and credits $550.00 $0.00 $550.00 $27.50 $0.00 $577.50
Circuit total $1,100.00 $0.00 $1,100.00 $55.00 $0.00 $1,155.00
Customer # 000000123456Billing account # 010009876543Invoice date Jul 1, 2014
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Circuit-based detailsCircuit number: 01/LXXX/123456/UCN/001Company XYZNetwork ID: WJATransmission Data: 1536 KBPSCircuit reference: YYZ operations Details for: Microwave Space & Power
MONTHLY CHARGES For service from Jul 1, 2014 to Jul 31, 2014 GROSS SPECIAL NET GST/HST/ DESCRIPTION QTY CHARGES($) DISCOUNT ($) CHARGES ($) FTX ($) PST ($) TOTAL ($)
SERVICE POINT ADDRESS: COMPANY ABC, 300-880 DOUGLAS ST., ANYTOWN ON L8F 3K1
SPACE, M/W TOWER, OVER 45.Y2
POWER, 120VAC, GEN B/U, 15 AM 99 999.99 99.99 999.99 99.99 99.99 999.99
Total monthly charges $999.99 $99.99 $999.99 $99.99 $99.99 $999.99
OTHER CHARGES AND CREDITS SERVICE POINT ADDRESS: COMPANY ABC, 300-880 DOUGLAS ST., ANYTOWN ON L8F 3K1
FROM JUN 18, 2014 to JUN 29, 2014 99 999.99 99.99 999.99 99.99 99.99 999.99
Total other charges and credits $999.99 $99.99 $999.99 $99.99 $99.99 $999.99
Circuit total $999.99 $99.99 $999.99 $99.99 $99.99 $999.99 $ CR
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Customer # 000000001092Billing account # 010000062458Invoice date Oct 1, 2013
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Circuit total
LONG DISTANCE USAGE LEGEND:A Automated Statn-Statn Collect B Automated Statn-Statn 3rd Num H Harmonized Sales Tax I InternationalM Mobile P Op Assist Person-Person Sent Paid Q Op Assist Person-Person Collect R OP Assist Person-Person 3rd NumS Op Assist Statn-Statn Sent Paid T Op Assist Statn-Statn Collect U Op Assist Statn-Statn 3rd Num
TOLL-FREE/CALLING CARD/CIRCUIT BASED DETAILS LEGEND:! Home NPA Discount Applied # Home NPA Discount Applied $ Intralata * Optimizer Discount Applied@ Intrastate C Local calls above Cap D Day E EveningF Foreign tax H Harmonized Sales Tax I International L Local callsM Mobile N Night/Non-Prime O Operator Assistance P PrimeS Swipe Surcharge U USA Direct
TELECONFERENCING TYPE:A Auto Event O Operator/Event Handled T Toll-Free Meet-Me X Event Express
MONTHLY CHARGES
For service from Oct 1, 2013 to Oct 31, 2013
DESCRIPTION QTYGROSS
CHARGES ($)SPECIAL
DISCOUNT ($)NET
CHARGES ($)GST/HST/
FTX ($) PST ($)TAXPROV TOTAL ($)
SERVICE POINT: EDS, 4567 DIXIE RD, COOKSVILLE, ON, L4W 1S2
INTRA CO DS1 ACCESS 350.00 0.00 350.00 45.50 H 0.00 ON 395.50
SERVICE POINT: CANADA POST CORPORATION, 1 DUNDAS STREET WEST, TORONTO, ON, M5G 1Z3
INTRA CO DS1 ACCESS 250.00 0.00 250.00 32.50 H 0.00 ON 282.50
Total monthly charges $600.00 $0.00 $600.00 $78.00 $0.00 $678.00
$600.00 $0.00 $600.00 $78.00 $0.00 $678.00
Circuit number: TXCPOT1036MCONSEILLERS EN GESTION ET INFORMAT
Network ID: CI4Transmission Data: 1.544MBPSCircuit reference: RAPOZ-070511Details for: MACH III
MONTHLY CHARGES
For service from Oct 1, 2013 to Oct 31, 2013
DESCRIPTION QTYGROSS
CHARGES ($)SPECIAL
DISCOUNT ($)NET
CHARGES ($)GST/HST/
FTX ($) PST ($)TAXPROV TOTAL ($)
SERVICE POINT: EDS, 4567 DIXIE RD, COOKSVILLE, ON, L4W 1S2
INTRA CO DS1 ACCESS 2 0.00 0.00 0.00 0.00 0.00 ON 0.00INTRA CO DS1 ACCESS 350.00 0.00 350.00 45.50 H 0.00 ON 395.50
SERVICE POINT: CANADA POST CORPORATION, 1 DUNDAS ST W, TORONTO, ON, M5G 2J2
INTRA CO DS1 ACCESS 250.00 0.00 250.00 32.50 H 0.00 ON 282.50
Total monthly charges $600.00 $0.00 $600.00 $78.00 $0.00 $678.00
Circuit total $600.00 $0.00 $600.00 $78.00 $0.00 $678.00
ALL
IBIS
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04 0
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Circuit-based details - details of your data-related charges, organized by circuit number.
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Name and circuit number - the circuit number for the charges that follow, and the name associated with that circuit number.
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Circuit information - technical information about the circuit, including the network ID, data transmission rate, reference name and service type.
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Monthly charges - a listing of fixed recurring monthly charges for data service. These charges are billed one month in advance.
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Service point address - the service point address is site address for applicable fixed recurring charges.
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Other charges and credits - one-time charges that may include pro-rated charges such as service additions, cancellations or changes.
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Legends - the legends for each section of the invoice are found on the last page.