Your Guide to Interlink Express March 2011
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Your Guide to Interlink Express
March 2011
GeoPost in Europe
N°2 in Germany
N°3 in the United Kingdom
N°2 in Portugal
N°1 in Ireland
N°2 in Spain
N°1 in France
N°5 in the Benelux
N°4 in Switzerland
N°2 in Italy
N°3 in Poland
N°2 in Russia
N°2 in Turkey
GeoPost, which is wholly owned by La Poste, is the second largest Parcel & Express business in Europe, with a broad European presence and leading positions
in key markets
➭Revenue and Parcel Statistics
- 598 million parcels delivered in 2010
- €3.4 billion net turnover in 2010
- Achieved No.2 position in Europe
➭Operations
- More than 20,000 employees
- More than 830 depots & hubs
- More than 26,000 vehicles
Interlink Express UK
•98 strategically located franchised depots nationwide•30,000 customers 3,000 staff 1,200 vehicles
Interlink Express UK
Main UK Delivery Options
Next day by 9.30 Ensure your parcels arrive by 9:30am
Next day by 12 Ensure your parcels arrive my midday
Next Day For assured delivery in the UK by close of business the following working day
SaturdayDeliver Before 10 and Before 12 to extend your working week
Republic of Ireland Services
✻
No. 1 domestic carrier
✻
34 depots across the
country
✻
98.7% on time delivery
✻
In Ireland for over 20 years
✻
Hub based in Athlone
International
DPD in Europe & Beyond
✻Our sister network, DPD,offers seamless connectivity by road to 800 depots in 31 countries across Europe
✻International air express service connects you to 200 countries worldwide
✻Services include:
✻DPD Classic – road based delivery throughout Europe
✻DPD Express – worldwide air express delivery
✻Special Services – for those urgent or unusual parcels
• DPD delivers over two million parcels a day to 31 European
countries
• The leading carrier for parcels up to 31.5kg
• Eight times less CO2 emissions by road than air
• A fleet of 18,000 vehicles operates direct overnight links between • 60 international road hubs• 800 depots• 31 European countries
International Services ClassicInternational Services Classic
International ServicesInternational Services
• Closed network with highest levels of security
• Cost effective road based delivery service
• Over 22,000 staff including a centralised multi-lingual customer service team
• Online proof of delivery and signature
International Services ClassicInternational Services Classic
International Services ExpressInternational Services Express
• Integrated IT systems
mean you can track parcels
via the DPD website
• 5,000 staff and 4,500
vehicles & aircraft
• Full advice on paperwork
and customs regulations
An established network to Europe and more than 200 countries worldwide:
• Despatch bulk products abroad or in the UK
• Organise sea freight
• Import to the UK
• Arrange an exhibition abroad
• Send a time sensitive, high value
shipment abroad
• Despatch bulk products abroad or in the UK
• Organise sea freight
• Import to the UK
• Arrange an exhibition abroad
• Send a time sensitive, high value
shipment abroad
Our Special Services team is on hand to:Our Special Services team is on hand to:
International ServicesInternational Services
Specialist Services
Specialist ServicesSpecialist Services
Reverse itReverse it
For your store or site• Automatic collections• Pre-supplied labels for returns• Hassle-free movement of stock• Simple and convenient
• Always in control of your stock• Recall stock when you want• Track it all online
Always be in control of your returns with reverse it. Recall and relocate your stock at your convenience and track it online.
For you
Hub & Linehaul
• 24 acre site at the heart of the motorway network• Capability to sort 200,000 parcels per night• 30,000 parcels machine-sorted per hour• Smalls sorter processes 10,000 items per hour• State of the art weighing and cubing
20 destinations
50,000+ per night
Complete Sept 2011
Dedicated secure CAA approved facility
One side built for European drop bodies
Automatic cubing and weighing
✓All linehaul vehicles are satellite
tracked
✓Routes geo-fenced and alarm
will be triggered in Hub traffic
office if vehicle is off route by
more than 50 metres
✓100% visibility with updates on
vehicle
•Interlink Express utilises double-deck trailers•Carrying one third more parcels than single-de trailers reducing congestion and carbon emissio
•Modern and efficient fleet of 1,790 vehicles•In-house maintenance facilities
Technology
Saturn hand-held computer technology
Deliveries prioritised
Logs specific collection and delivery instructions
Signature available to view at www.interlinkexpress.com within 10 minutes
Fast & secure information transfer
All parcels scanned at point of delivery
Captures signatures as electronic proof of delivery
Latest Hand-held Technology
All drivers carry a Saturn hand-held computer unit that sends and receives parcel data
22 Mar, 2011 07:0222 Mar, 2011 07:02
Your Kiddicare parcel is due for delivery today between 11:20- 12:20. To change the date TEXT 1 for 12 Apr or 2 = 13 Apr or 3 = 14 Apr
Delivery
Unique 1 Hour Interactive ServiceUnique 1 Hour Interactive Service
Only 5 minutes from route confirmation to text being received
Interlink’s one hour delivery window. Launched 1 February 2010
We successfully achieved 97.6% ETAs on 13m stops in 2010
Unique 1 Hour Interactive ServiceUnique 1 Hour Interactive Service
Deliveries can also be
notified and rescheduled
via email
Your order from Kiddicare is out for delivery today and is due to be delivered between 08:32-09:32. Can you please ensure that someone will be available to sign for the parcel at:
Kiddicare
One Hour Delivery WindowWe can also provide you with a customised web page. From this page your customer can:
✓
View their parcel tracking data
✓
Reschedule the parcel delivery to a more convenient date
Customised Web PageCustomised Web Page
In the event that the customer is not at home to receive the parcel, we will send an email as soon as we have left the property advising a calling card has been left.
email email Calling CardCalling Card
Calling Card NotificationCalling Card Notification
Improves 1st time delivery
success
Full visibility of actual
delivery location
Information uploaded to
web within 2 minutes of
event taking place
Simply Electronics (123456)
ParcelNext Day
▍Integrated GPS – Co-Pilot
▍Automatic navigation to each
stop
▍Transmission of GPS
co-ordinates mapped every 2
minutes
▍Capture of actual
collection/delivery points for
future use
Visibility recorded every 2 mins
Exact delivery location
GPS Location
GPS (with activity)
Route details for Birmingham depot on the 14th
March 2011 for route 137 (05:04)
Route details for Birmingham depot on the 14th
March 2011 for route 137 (05:04)
Route details for Birmingham depot on the 14th
March 2011 for route 137 (05:04)
Route details for Birmingham depot on the 14th
March 2011 for route 137 (05:04)
Route details for Birmingham depot on the 14th
March 2011 for route 137 (05:04)
Simply Electronics (1234567)
Mrs Smith, 112 Walk Way, Sheffield
No07909 100100
Slot: 8/6Name: Mrs. Smith, Address: 112 Walk WayPostcode: S63 5NL Parcel
Next Day
◗
The ability to instantly send
messages to our drivers from the
call centre for them to act on
◗
Immediate transfer of crucial
delivery/collection information such
as entry code information etc
Instant Messaging
Communicating with our Drivers
Logistics
LogisticsA state-of-the-art warehousing facility
Close to our sortation hub
Later order cut-off times
24/7, 365 days a year security
8,000m2
6,000 pallet spaces
9,000 picking locations
Our Online Services
Organise your collections online
Collections submitted up to 2pm can be actioned the same day
All collection requests can be reviewed online
Collections can be
cancelled online until
midnight the day before
Proof of Delivery can be viewed on our website at www.interlinkexpress.com
Estimated time of arrival available to view on the morning of delivery.
With the standard option, search fields include:•Consignment number
•Parcel number
•Collection request number
•Parcel carrier reference
With the advanced option, you can search by:•Recipient’s email address
•Recipient’s phone number
•Delivery postcode
•Account code
The ability to watch your parcels minute by minute.
• Watch it – collections
• Will provide the ability to monitor those important collections
• From the Interlink Express website, manage all your UK and international shipment exceptions
• Exception reports can be viewed and actioned online
• Quickly and easily identify those parcels that require action
Customer reporting
Customer reporting
• Select UK or International exceptions
• Information will be updated every five minutes
• Can also filter by exception type
Consignment Delivery Address No of Parcels Account Senders
Ref Service Reason Created Date & Time
7332458962/0ABC Ltd, Loft Business Park, Littleworth Way, Preston PR1 2NJ
1 of 1 123456 456123 Parcel- Next Day
No response to calling card
30 March 2011 10:48
7332498653/0AMD Heating, Parkhouse Business Park, Nottingham, NG4 6LE
1 of 1 123456 456789 Parcel- Next Day
Insufficient Address details
30 March 2011 11:19
7332669877/0GM ControlsRacecourse Industrial Estate, Chester CH2 2PP
1 of 1 123456 456875 Parcel- Next Day
Recipient not known at this address
30 March 2011 11:32
• International Exceptions Management
• Can respond directly to the delivery country
Consignment Delivery Address No of Parcels Account Senders
Ref Service Reason Created Date & Time
7332458962/0Julie Brostrom Laumann Dalforet 8 2 th. Kobenhavn S, 2300
1 of 1 123456 263306113 Expresspak – DPD Classic
Recipient not known at this address
31 March 2011 04:15
7332498653/0
Jette Grit Toghay, Bredegade 21, Th, Slagelse, Denmark, 4200
1 of 1 123456 26505281 Parcel – DPD Classic
No response to Calling Card
31 March 2011 06:27
7332669877/0Emil Ahlmahn, Cl Acacia 12 Portal 2 Laganes, Madrid 28918
1 of 1 123456 26001331 Parcel – DPD Two Day
Insuffiecient address detail
31 March 2011 09:46
7332541297/0Esmely Liriano, 2010 Lexington Ave, Apt 5d, Rome It, 91029
1 of 1 123456 27686299 Expresspak – DPD Classic
No response to calling card
31 March 201110:57
Customers Experience
Helping your Customers
Helping your Customers
Tracking my Parcel
Receiver Tracking
Parcel Delivery Status Senders Ref
2250 117 795 Delivered, signed for by MACLINDEN on 31st March 2011 at 13:50 NIM1/WH1/I1791096
Parcel Detail
Date Time Location Event Status
31 March 2011 13:50 Birmingham Delivered, signed for by MACALINDEN
30 March 2011 10:14 Birmingham Unable to deliver, calling card left – 00366333 (landmark = glass door)
30 March 2011 07:29 Birmingham On vehicle for delivery
30 March 2011 05:22 Birmingham Audit scan
30 March 2011 03:46 Birmingham Confirmed at depot
31 March 2011 00:15 Hub – Birmingham Confirmed at Hub
30 March 2011 19:46 Manchester Customer data received
30 March 2011 18:41 Manchester Customer date received
Tracking History
Changing Delivery Date
Interlink Express Ltd
Interlink Express LtdRoebuck LaneSmethwickBirminghamB66 1BY
Leave in a Safe Place
Interlink Express LtdRoebuck LaneSmethwickBirminghamB66 1BY Interlink Express Ltd
Amazing People
Working In Partnership with
March 2011Insert
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