YOUR COMPLETE GUIDE - Digital UK YOUR SET-UP GUIDE Your complete guide If your BT Home Hub is close to your Vision+ box you won’t need to use your Powerline adapters (if supplied)

YOUR COMPLETE GUIDE

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Get the most out of BT Vision. Visit btvision.com/welcome for online help, support and exclusive competitions.

Introduction

BT Vision gives you great TV at great value. Just sit back, select and enjoy.

With BT Vision you can watch shows On Demand – that means there’s no waiting around for start times and you can watch what you want, when you want.

You’ll find more great entertainment on the Freeview TV and radio channels where you can catch BBC 1-4, ITV 1-4, More 4, Film 4, E4, Five USA and more.

Visit btvision.com/welcome for online help, support and exclusive competitions.

2 Introduction

Welcome to BT Vision

Please note: this BT Vision Set-up guide is for use with all versions of the BT Home Hub

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1 Before you start, check that your Hub is ready

2 Check your box contents

3 Decide where you want your Vision+ box

4 Move your existing aerial cable

5 Connect your new aerial cable

6 Connect your SCART cable

7 Turn on BT Vision

8 Follow the on-screen steps

YOUR SET-UPGUIDE

Also ordered BT Broadband?If you prefer, we can arrange for an engineer to set up your broadband and/or BT Vision for a small cost.

Just call us on 0800 876 6542 or go to bt.com/homeitinstall

BT Vision is a TV service that uses your broadband line, so please check that your BT Home Hub is ready – its Broadband light should be glowing steady blue (for Hub 2.0 or 3.0), or green if it’s a Hub 1.0 or 1.5.

Then just follow the simple steps in this section. You’ll need about 30 minutes to set up BT Vision.

Don’t worry if your Home Hub looks slightly different from the one shown above, it’ll still work with BT Vision.

Important: do not turn on your Vision+ box until step 7

Do not insert your Sports Viewing Card (if ordered) until after step 8. To find out more about using a Sports Viewing Card, please see page 21

Watch our set-up video online at btvision.com/setup4 Your Set-Up Guide

Before you start, check that your Hub is ready1

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Your complete guide

If your BT Home Hub is close to your Vision+ boxyou won’t need to use your Powerline adapters (if supplied)

1 Using one of your Ethernet cables (yellow ends), connect one end to the LAN socket at the back of your Vision+ box2 Then connect the other end to your Hub’s Ethernet port 1. Now go to step 4 on page 7

Decide where you want your Vision+ boxYou can put your Vision+ box close to your BT Home Hub (see Set-up A below) or in another room (see Set-up B on the next page).However, the Vision+ box needs to be:• Connected to a suitable aerial to receive Freeview channels

(e.g. external or loft)• Close to a mains power socket• Close to your TV or video recorder/DVD player (whichever you’ll

be connecting to)

Check your box contents

Batteries

Power cable SCART cable Aerial cable

Vision+ box™ Remote control

Ethernet cable Powerline adapters (x2) 2nd Ethernet cable

Depending on where your TV is, you may also have been sent these items:

Set-up A

2 3

Watch our set-up video online at btvision.com/setup

YOUR COMPLETE GUIDE

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Get the most out of BT Vision. Visit btvision.com/welcome for online help, support and exclusive competitions.

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Your Set-Up Guide 5

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5 Connect the other end to a Powerline adapter6 Then plug the Powerline adapter directly into a power socket and turn it on. When you’ve plugged in both your Powerline adapters, their Status lights should glow green

Note: only one of your two Powerline adapters will show its AP/STBY light glowing green – it doesn’t matter which one


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If your BT Home Hub is in another room or is more than two metres away from your Vision+ box you’ll need to use your Powerline adapters

1 Using one of your Ethernet cables (yellow ends), connect one end to your Hub’s Ethernet port 12 Connect the other end to a Powerline adapter3 Then plug the Powerline adapter directly into a power socket and turn it on4 Using the other Ethernet cable (yellow ends), connect one end to the LAN socket at the back of your Vision+ box

Set-up B


Important: to work properly Powerline adapters must be plugged directly into the wall socket and not into extension leads

Config/Reset

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Move your existing aerial cable 1 Unplug your existing aerial cable from the ‘aerial in’ socket of your TV, video recorder or set-top box2 Then plug it into the RF In socket of your Vision+ box

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5 Connect your new aerial cable 1 Plug one end of the aerial cable provided with BT Vision into the RF Out socket of your Vision+ box2 Then plug the other end into the ‘aerial in’ socket of your TV, video recorder or set-top box

To watch Freeview channels you must connect your Vision+ box to an aerial which can receive a digital signal. If you don’t use an aerial at the moment (e.g. you have previously had satellite or cable TV) and would like help on getting a suitable one please see page 20


Watch our set-up video online at btvision.com/setup Your Set-Up Guide 7

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76 Connect your SCART cable1 Plug one end of your SCART cable in to the bottom SCART socket on your Vision+ box2 Then plug the other end into a SCART socket on your TV

If you have a high definition TV (HDTV), you can connect using a HDMI cable, see page 24. Or if you want to connect your Vision+ box to other devices, see page 23

Turn on BT VisionMake sure your BT Home Hub’s on. Turn on your TV.

1 Plug one end of the power cable into the back of your Vision+ box 2 Then plug the other end into the wall socket and switch it on3 After 10 seconds the Power light will glow solid blue

If the Power light on your Vision+ box doesn’t come on, press the Power button. If it still doesn’t come on, go to page 18

Important: do not insert your Sports Viewing Card (only required if you’ve subscribed to sports channels) until after step 8. To find out more about using a Sports Viewing Card, please see page 21. You will receive the card through the post separately


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2 If you see this screen, press Select on your BT Vision remote control to download the latest version of the software

Follow the on-screen stepsWait for your Vision+ box to start for the first time – this could take up to 30 minutes.

Important: do not change TV channels or any audio visual (AV) settings until set-up is complete

Soon enough, you’ll see some screens. Here’s what you’ll be asked to do:

1 You’ll see this screen for a few seconds

You might see black or blue screens and TV images – ignore these

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Watch our set-up video online at btvision.com/setup Your Set-Up Guide 9

3 When you see this screen, press Select on your BT Vision remote control to scan for Freeview channels

Availability of Freeview channels depends on where you live. To check which Freeview channels you should be able to receive in your area, go to digitaluk.co.uk

If you have a sports viewing card, you’ll need to insert it into your Vision+ box after it has been activated. Insert your viewing card into the slot below the Power button on the front of your Vision+ box.

Insert in the direction with the arrow facing the Vision+ box and the chip facing upwards. When correctly inserted, ‘Viewing card recognised’ will appear on your screen.To activate your card, please visit bt.com/help/sport

4 After scanning, choose the Menu or TV Guide. To watch a demo of BT Vision press On Demand on your remote, scroll to Help and tips and select Welcome to BT Vision

If the scan doesn’t show any TV or radio channels we have troubleshooting steps to help solve Freeview problems on page 19.

To find out how to use your service once BT Vision has been successfully installed, please read the Your guide to using BT Vision section

We hope you enjoy using your new BT Vision service. To find out what’s on visit btvision.com


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YOUR GUIDE TO USINGBT VISION1 How to get the most from BT Vision

2 Your remote control

3 Finding what to watch

4 Record live TV

5 Pause and rewind live TV

6 Controlling your TV with your BT Vision remote control

btvision.com12 Your Guide To Using BT Vision

How to get the most from BT Vision

Using BT Vision is simple, just push the BT Vision button on your remote to open up a world on entertainment

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On Demand – A new way to enjoy the TV you loveWhat makes BT Vision different? As well as being able to watch and record live TV channels we also have a fantastic range of films and programmes through our On Demand service.

On Demand means no start times, you simply start watching at a time that suits you. Pick a show and start watching straight away.

Programmes marked ‘free’ are included in your viewing pack. When a price appears, you’ll be asked to confirm that you’ll pay for it. If you go ahead, it’ll appear on your next monthly bill.

To find our great selection of On Demand programmes press the BT Vision button on your remote and scroll to On Demand and choose from Film, TV, Kids, Music, Sport & Replay

TIP – Watch free previews

Press the BT Vision button on your remote then the green button. Here you’ll find trailers and if you like what you see you can press Select and start watching within moments.

TIP – Watching a series

If you’ve just watched an episode of a TV series, the easy way to see the next one is to press the Back button twice during the credits. This takes you straight back to the episode list menu.

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What’s on nowIn the TV Listings menu you’ll find programme listings for Freeview and premium sports channels. See page 15.

Missed a show?With Replay you can catch-up on the best shows from the BBC, ITV and Channel 4 from the last seven days, directly on your TV.*

RecordingsWatch previously recorded programmes, see what’s been scheduled to record and set up new recordings. See page 15.

Need some help?In the Help section you’ll find loads of videos to help you use BT Vision. You can also find these on channel 999.

SettingsHere you can update your TV, Audio and security settings. Perfect if you want to watch our HD movies or stop the little ones watch things you don’t want them to! You can also do a manual scan for Freeview channels from here too.

PINIf you’re asked for your PIN (see page 26) follow the on-screen instructions. Please note your default PIN is 1234

*Correct at time of going to print.

Your Guide to using BT Vision 13

btvision.com14 Your Guide To Using BT Vision

Power button turns your Vision+ box on/off

TV Guide buttonshows TV listings for the next 14 days

BT Vision buttondisplays the main menu on screen

Channel buttonswitches channel

Info button shows information about a highlighted programme or the one you’re watching

Record buttonpress to record your selected programme

Number buttons use to choose a channel or menu option

Help button brings up a troubleshooting guide and helpful videos

Shortcuts buttonbrings up a side menu that relates to whichever menu you’re in. Choose a sub-menu using the Arrow buttons and then press Select

On Demand buttonyour link to On Demand programmes

Exit buttontakes you out of a menu

Volume buttonraises/lowers TV volume

Select buttonconfirms your choice

Arrow buttons

shows what’s on other channels/ lets you navigate around the menu

Mute buttonmutes TV volume

Back buttonreturns you to the previous screen

Coloured buttonsselects the coloured buttons on screen

Mode buttonallows you to switch between controlling the TV or the Vision+ box. For full instructions see page 16

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On Demand

Exit

TV Guide

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Your remote control

Your remote is easy to use – so pick it up and have some fun exploring by pressing a few buttons.

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Finding what you want to watch

There are two easy ways to find what TV programmes you want to watch. Press the TV Guide button or find a programme with the search service The TV Guide See listings for the next 14 days and find, watch and record your favourite programmes. Select TV Guide to see what’s currently showing, or use the Right Arrow button to see what’s coming up next.

In TV Guide, press the Shortcuts button and pick the listings for the day you want to jump to using the Arrow buttons. When you find what you want to watch, press the Select button.

Search for a programme If you know the name of the show you want to watch, use the search feature to find out when it’s on. Press the BT Vision button, scroll to search and select Search All. The results will include both Freeview and On Demand titles.

For a faster search, scroll up and down a page by pressing the Channel +/- button on your remote. To go directly to the programme search page, press the Blue button

3 Record live TV

Your Vision+ box allows you to record up to 80 hours of programmes from your favourite Freeview channels so you can watch at a time that works for you • To record the show you’re watching, press the Record button on your remote. • To record from the TV Guide, highlight the show and press the Record button. • To record a series, press the Record button twice in quick succession. Pressing the button a third time will cancel it!

Remember, if you’re recording two live shows, you can still watch a programme you’ve recorded or any On Demand programme

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Pause and rewind live TV

You know how it is: you’re about to watch your favourite programme and the phone rings. No problem. Now you can pause, rewind and fast-forward live TV

Pause Pause up to 90 minutes of live action by pressing Pause on your remote control. Ready to get the action back? Press the Play button.

Fast-Forward and Rewind Skip forwards or backwards through the action you’ve just paused by pressing >> to fast forward and << to rewind.

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Your Guide to using BT Vision 15

You can operate your TV using your BT Vision remote control. Use it to turn the TV on and off (standby), change channel, adjust the volume and mute the sound.

To set your Vision remote you just need a couple of things:First, find the four-digit unique code for your TV. Some of the most common codes for the most popular TVs are in the table on the right.

However, if your TV make isn’t listed or the code doesn’t work, check the full list available online at bt.com/vision/remotecontrol

Then:Step 1 To set your remote to configuration mode, press and hold the

Vol + and Mute buttons on your remote for about five seconds until the blue light flashes three times.

Step 2 Let go of the buttons and type in the four digit code for your TV.Step 3 If you entered a valid code, the blue light on your remote will

flash three times. If you entered a code incorrectly or used an invalid code, the blue light will flash for one second after you type the last digit of the code.

Step 4 Once you’ve entered a correct code, test the remote by turning the volume up and down and pressing the Mute button. If the buttons don’t work properly, repeat the steps above using another code.

Step 5 To further test your remote, press and hold the Mode button while trying the Channel +/- buttons and the On/Off buttons.

Step 6 If the TV doesn’t react, start again from Step 1 with the next code.

TV Make Code 1 Code 2 Code 3

Goodmans 0000 0011 0016Hitachi 0018 0020 0000JVC 0016 0058 0011LG 0017 0000 0019Panasonic 0005 0000 0110Philips 0000 0033 0001Samsung 0002 0003 0000Sharp 0014 0016 0102Sony 0001 0084 0126Toshiba 0077 0043 0056

If your BT Vision remote control now operates your TV correctly, that’s it. It’s configured and you don’t need to do any of this again. Plus, you don’t need to repeat this process when you change your remote’s batteries, as the code will be stored in its memory

btvision.com

Controlling your TV with the BT Vision Remote Control6

16 Your Guide To Using BT Vision

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YOUR QUESTIONSANSWERED1 Common questions

2 Freeview and Sports channels

3 On Demand help

4 Help setting up BT Vision

5 Other common questions

6 Security

7 Settings

8 Still need help?

9 Warranty

10 Small print

18 Your Questions Answered Visit bt.com/help/btvision if you can’t find the answer to your question in this section

Common questions

For more information and helpful videos go to channel 999 on your Vision+ box, or simply press the Help button on your remote. This should take you to the screen below.

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For more help and support follow BT Vision on twitter @BTCare

My BT Vision service isn’t working. What should I do?

Make sure:

• All the cables that you plugged in during set-up are firmly in place

• Double-check your SCART cables are fully pushed in

• Check your Vision+ box and TV are turned on

• Check your broadband is working and that the Home Hub broadband light is glowing

Freeview channels are delivered through your aerial, and the On Demand programmes need a working broadband connection.

Digital UK are the recognised body responsible for providing information about digital switchover and Freeview availability including ways to improve reception, what to expect and timelines.

We’ve pulled together a few things to help you enjoy Freeview and tell you about some common issues and how to avoid Freeview problems.

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Freeview and Sports channelsHelp with Freeview1 Availability of Freeview channels depends on where you live. To check

which Freeview channels you should be able to receive in your area, go to digitaluk.co.uk

2 90% of Freeview related problems relate to the quality of your aerial or wiring:• You need to ensure that you have a good quality external or loft aerial capable

of receiving a digital Freeview signal which is pointing in the right direction

• This should not be a communal/shared aerial

• A TV set-top aerial is unlikely to be good enough, even with a booster

3 Local Geography – tall trees, hills, or buildings in direct line with your local transmitter may impact signal strength

4 Weather – low pressure or windy conditions can affect Freeview signal in strong signal areas especially if the aerial is not securely mounted. The weather can disrupt picture quality, cause pixilation and/or picture freezes. It may even cause missing channels

5 Transmitter changes and the Digital Switchover can result in changes to channel line-ups and availability

6 Wiring - make sure you’re using good quality cables – these are vital to ensure the signal from the aerial reaches your Vision+ box with minimum picture loss and interference

If you‘ve moved home you may not receive the same channels you did before as signal strength and channel availability varies by location.

Common Freeview fixesMany common problems with Freeview can be solved by working through the steps below. These include issues like missing some or all Freeview channels and poor sound and picture quality:1 Make sure all the cables that you plugged in during set-up are firmly

in place2 Double-check your SCART or HDMI cables are fully pushed in

and that you’re using good quality cables (especially cables to your aerial)3 Check your Vision+ box and TV are turned on4 Check your broadband is working and that the Home Hub broadband light is

glowing solid blue (or green for Hub 1.0 or 1.5) 5 Complete a channel scan by pressing the BT Vision button, then

go to Settings> TV Settings > Add Channels to TV Guide, and then Scan for Channels

6 Check aerial is properly in place and pointing in the same direction as your neighbours

Distorted sound and picture of Freeview channels: • If you are still having issues with Freeview after following the steps in

Common Freeview fixes, try checking your signal strength. Press the BT Vision button on your remote, then go to Settings > TV Settings > then DTT signal strength

• Signal strength that is too high can also affect picture and sound quality. In this case an attenuator may help (see ‘Still need help?’ section on page 28. The Digital switchover could also boost your signal which may cause reception problems. For updates on when Digital switchover is happening in your area, visit: digitaluk.co.uk/when_do_i_switch

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Your Questions Answered 19Visit bt.com/help/btvision if you can’t find the answer to your question in this section

Visit bt.com/help/btvision if you can’t find the answer to your question in this section20 Your Questions Answered

Channels frequently appear and disappear from the channel list• If you find that channels you watch frequently appear and disappear, you

may live in an area that has variable Freeview quality• Your BT Vision+ box automatically picks up changes to the Freeview

channel line-up, so once you have performed a channel scan that lists the channels that you watch, you should consider turning off the Automatic Freeview Channel Update feature

• To turn off this feature, go to your BT Vision Menu > Settings > TV Settings > Automatic Freeview Channel Update, and then select Automatic Freeview Channel Update Off

• If you turn channel updating off, you’ll still be asked to do a manual channel scan when your BT Vision+ box detects any changes

I don’t have any sound: • Check all your cables are firmly in place• Reboot Vision+ box by holding down the Power button on the front of the

box until it turns red. Then press the Power button to restart the box.• Check the volume on your TV is not muted• Try another channel to see if sound is missing from all channels• Try watching an On Demand trailer to see if the sound is working

For more information on how to set up surround sound go to page 24

Still having Freeview problems, what support is available?TSG are our preferred partner for helping fix problems with your aerial system. TSG offer a comprehensive signal assessment service which can help identify technical issues with your aerial system as well as offering professional advice on how best to fix any reception problems. TSG Aerial Engineers can help fix your existing aerial system (Aerial, Cabling, Boosters etc) as well as offering a full range of new Digital Aerial Upgrades. (Please note this is a chargeable service.)

For further info on aerial improvements and quality visit aerialupgrade.co.uk or phone TSG on 0844 826 2055

I’m getting a CO error code on screenBT Vision requires a working broadband connection when setting up the Vision+ box for Freeview or On Demand. The broadband light on your hub should be solid (not flashing). Check the Ethernet cables are firmly in place (see pages 5 and 6).

If you’ve ordered your Broadband and BT Vision at the same time make sure Broadband is set up first. (This could be up until Midnight on the day your broadband is due to go live.)

For more information on error codes go to bt.com/help/errorcodes

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Sports card trouble shooting1 Activate the card at bt.com/help/sport. You’ll be asked to type in your

viewing card number. You’ll find this on the back of your card, below the barcode. Please enter this number without any dots or spaces

2 Reboot your Vision+ box. Hold down the Power button on the front panel until it turns red or turn the Vision+ box off and on again at the mains socket. You’ll see your box resetting. When this is complete, press the Power button again to turn your box back on

3 Insert the card immediately into your Vision+ box. Make sure your card is inserted with the arrow facing the box, and the chip facing upwards. Push the card in fully

4 When correctly inserted, a ‘Viewing card recognised’ message will appear temporarily in an orange banner on-screen

5 Simply tune in to one of the channels you’ve subscribed to and leave the box on this channel until the channel appears. (ESPN is shown on channel 34; Sky Sports 1 is on channel 41; and Sky Sports 2 is on channel 42). This can take up to an hour

If you can’t see the channel you’ve subscribed to after an hour, try repeating these steps

I’ve inserted my card into the Vision+ box but I’m still being asked to insert my cardPlease ignore the ongoing prompt to ‘insert your card’ in white text at the foot of the screen on your sports channel - if you have seen the ‘Viewing card recognised’ message and followed the sports card troubleshooting steps, don’t worry, your card is inserted and recognised and your channels will show within the hour.


On Demand helpI’m seeing an error message telling me On Demand is ‘Currently unavailable’

Leave the On Demand section by pressing Back on the Vision+ box remote control. Re-enter the On Demand section. This makes the Vision+ box retrieve the information from the BT Vision platform. Try this several times.

• If you are still having problems try rebooting your equipment

• Turn off the power to the Home Hub (or disconnect the power supply)

• Switch off the socket that the Vision+ box power cord is connected to

• Wait for ten seconds and then reconnect power to the Home Hub

• Allow up to two minutes for the Home Hub to reboot and reconnect. A solid broadband Internet light will come on if the reboot and reconnection have been successful

• Switch on the socket that the Vision+ box power cord is connected to.

• The ‘Starting Please Wait’ screen should appear. Shortly afterwards the Vision service should be active

For more information on error codes go to bt.com/help/errorcodes

I get a V04 error when watching On Demand

If you are connecting via an Ethernet cable follow these steps:

1 Ensure the Ethernet cable is connected securely into the Vision+ box ‘LAN’ port on the back of the Vision+ box (see fig. 1) - it’s worthwhile pulling the cable out then pushing it back in to hear the ‘click’ as the cable fits. Ensure the other end of the cable is connected securely into the Home Hub ‘Ethernet 1’ port (see fig. 2).

2 If after doing this you still can’t watch your On Demand programme, try rebooting your equipment following the steps shown in the ‘Currently unavailable’ FAQ opposite.

If you have ordered Vision and Broadband at the same time your line speed may take 10 days to settle. Some customers may experience problems viewing Video on demand during this period. This should not last longer than the first 10 days

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22 Your Questions Answered

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Help setting up BT VisionDo I have to use my Powerline adapters?No – if your BT Home Hub and Vision+ box are in the same room and within two metres of each other Yes – if your BT Home Hub and Vision+ box are in different rooms. If you didn’t order Powerline adapters with your kit and are within 30 days of ordering your BT Vision service please call 0800 111 4567

Can I use an extension lead with a Powerline adapter?Yes, you can. We recommend that you plug your Powerline adapter into a wall socket and then plug any extension lead you’re using into the Powerline adapter. This is because Powerline adapters won’t necessarily work when plugged directly into extension leads that have surge protection on them.

Config/Reset

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Should my Powerline adapter lights be flashing or steady green?When you plug in your Powerline adapters, the Status lights will be red and will turn green after 10-15 seconds. After a couple of minutes, one adapter’s AP/STBY light will turn to steady green. For more help with Powerline adapters, including resetting instructions or adding new Powerline adapters go to www.bt.com/help/powerline

How do I connect BT Vision to other devices?To set up your BT Vision service with other audio visual (AV) devices such as video recorders and DVD players, follow the diagram below.

RF InRF Out

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How do I connect using an HDMI cable?You need a High Definition TV (HDTV) to connect using an HDMI cable (not supplied). If you don’t have a cable already, you can buy one at most electronics stores or go to shop.bt.com

Follow these steps: 1 Using your HDMI cable, connect the HDMI socket of your Vision+ box to the HDMI socket of your TV

2 Make sure your HDTV’s audio visual (AV) channel is selected on your TV. Some TVs will do this automatically3 When your Vision+ box has started, scroll to Settings, then select TV Settings from the drop-down menu

4 Select Screen Aspect Ratio 5 Choose 720p or 1080i definition 6 Click Save to start a test 7 When the test is complete, select Save Settings

How do I use my BT Vision remote control to operate my TV? For full instructions on how to do this please see page 16.

How do I set Dolby Surround Sound?To use Surround Sound for the On Demand programming that contains Dolby 5.1 audio, you need to have a Dolby Surround Sound system connected to your Vision+ box using an S/PDIF cable (not supplied). You also need to make sure your Vision+ box is set to Surround Sound. Simply go to your BT Vision menu > Settings > General Settings > Digital Audio Output, and then select Surround Sound.

Note: if you select Surround Sound but you’re not using a Dolby Surround Sound system with S/PDIF cable you won’t hear any sound

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24 Your Questions Answered Visit bt.com/help/btvision if you can’t find the answer to your question in this section

Other common questionsPower-saving modesYour Vision+ box has a couple of features to reduce energy consumption. These are: • When it goes on standby, its hard disk stops spinning after a minute (unless it’s recording) • If you’ve left your Vision+ box on and aren’t using it, it goes on standby after eight hours

The Power light on the front of your Vision+ box indicates the current power-saving mode:

Power light Power saving mode

Blue Full power

On and operating, eg: recording

Purple Active Standby

On standby but recordings and software update will still take place. Put your Vision+ box into standby by pressing the On/Off button on the remote control or a short press of the On/Off button on the front of your Vision+ box. Press either On/Off to switch the unit back on to full power – it takes the Vision+ box a few seconds to respond.

Red Low power/Off mode

Your Vision+ box is effectively off, recordings will not take place. To use low-power mode, press and hold the On/Off button on the front of your Vision+ box until the Power light flashes red. To turn it on again, use the On/Off button on your Vision+ box (the remote control is inoperative in this mode). When you press the button, your Vision+ box will take a few seconds to begin starting up and will be ready when the Power light is solid blue (this can take about a minute).

What do I do if I move home?For more information on moving with BT Vision please visit bt.com/vision/movinghome

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SecurityWe want you to relax and enjoy BT Vision. So we’ve made sure that you can always control who views what

Setting your PINFrom time to time, you may be asked for your PIN. When you get your service the PIN is automatically set to 1234. However, you can set your own PIN by selecting Parental Controls from the Settings menu. Choose Change PIN and then enter a new PIN twice and press Save. You can change your PIN at any time by repeating these steps.

Parental Control SettingFor your peace of mind, BT Vision comes with a Parental Locking system. It’s quick and easy to activate.

Press the BT Vision button on your remote, choose Settings, move down to Parental Control and press Select. Next enter your PIN number and the Parental Locking screen will appear.

Locking your accountThis stops unauthorised people from using the PIN-protected areas of BT Vision. If your PIN is entered incorrectly three times, the account is locked. To get your PIN reset to its original setting, call BT Vision Customer Services on 0800 111 4567.

Locking On Demand programmesChoose the On Demand Locking option, press Select and Save.

Locking and unlocking TV channelsFrom the Parental Locking screen choose Channels and Select. You will now see a screen showing all your BT Vision channels. Highlight a channel, press Select and a little lock symbol will appear next to it. Carry on highlighting other channels you want to lock and then press Save. You can record locked channels but your PIN must be entered to watch them. Locking film and TV ratingsSay you want to allow only 12-rated programmes. Go to the Parental Locking screen and choose BT Vision Ratings option and press Select. Next, choose 12-rated programmes and all 15-rated and 18-rated programmes will be automatically locked.

AdultWe offer entertainment suitable to viewers over 18 years of age. Our Adult Content is extra secure, with further PIN number requirements. Please visit bt.com/vision/pin to obtain an adult PIN.

Note your PIN• Default PIN 1234

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Visit bt.com/help/btvision if you can’t find the answer to your question in this section

7 SettingsChanging the screen dimensions and resolution Press the BT Vision button on your remote, then select Settings > TV Settings > Screen Aspect Ratio and highlight one of the following and press Save: • 4:3 Standard definition. Choose this if you have an ordinary TV• 16:9 Widescreen standard definition. Choose this if you have widescreen TV• 720p High definition or 1080i High definition. Choose one of these if you have a high definition TV You can also shrink or enlarge the picture on your screen by using the Zoom function. Press the Shortcuts button on your remote and choose Aspect Ratio. Now use the Arrow buttons to go through the five zoom sizes. Found the one you want? Press Select.

SubtitlesSubtitles are available on selected Freeview programmes only. Press the Shortcuts button on your remote, then use the Arrow buttons to scroll through to Subtitle Languages. Choose English and subtitles will appear where available. To remove them, choose None in the Subtitle Languages option. Subtitles are turned off automatically when you change channels.

Audio DescriptionAudio Description is available on selected Freeview programmes. To turn Audio Description on, press BT Vision on your remote control, then Settings > General Settings > Audio Description and Enabled. To find out more about Audio Description go to bt.com/help/btvision


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Better Business Better Future Did you know?Your Vision+ box has been re-designed to use 30 per cent less energy.

That’s good for your wallet and means we all use less natural resources. But that’s not all, we’re working hard for all our other products to be inclusive, more energy efficient and to use less materials. For example, our BT home phones use more efficient plugs designed to run on half the electricity. As a company, we’ve also been working to reduce our environmental impact.

We were one of the first UK firms to actively curb CO2 emissions and we’re committed to reducing our carbon intensity by 80 per cent in 2020. We’ve achieved a 43 per cent reduction so far by becoming more energy efficient and increasing our use of renewable energy.

We’d be delighted to tell you more. Just go tobt.com/sustainabilitybt.com/inclusion

Still need help?There are loads of ways to get extra help and support online. You can find detailed help covering a wide range of topics at bt.com/help/btvision Alternatively you can visit our online forums at community.bt.com or follow us on Twitter at @BTCare

BT Vision ServiceCall 0800 800 900 (Freephone) Monday-Friday 8am to 9pm, Saturday 8am to 8pm, Sunday 9am to 6pm:

Call this for:• Billing enquiries (BT Vision bill)• Updating your personal details, including direct debit details• Help moving BT Vision to your new home• Help with an existing order, such as changing appointment or delivery

dates; ordering additional equipment, such as remote controls or SCART cables

Please note that the BT Vision Service team are unable to help with technical issues

BT Vision Technical SupportCall 0800 111 4567 (Freephone) 7am-Midnight, seven days a week

Call this for:• Help fixing technical problems with your BT Vision or BT Broadband

service (including Broadband talk)• Resetting PIN numbers


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Visit bt.com/help/btvision if you can’t find the answer to your question in this section

9 WarrantyYour Vision+ box and remote control are guaranteed for a period of 12 months from the agreed delivery date

Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the Vision+ box or remote control, or any component thereof (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are:The guarantee shall only apply to defects that occur within the 12-month guarantee period

• Proof of purchase is required• The equipment is returned to BT or its agents as instructed• This guarantee does not cover any faults or defects caused by accidents,

misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than by approved agents

• This guarantee does not affect your statutory rights

Within the 12-month guarantee periodIf you experience difficulty using the product, prior to returning it, please contact the BT Vision Technical Helpdesk on 0800 111 4567. In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside of the 12-month guarantee periodIf your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the broadband and telephone network. We recommend that you contact the BT Vision Technical Helpdesk on 0800 111 4567, who will be able to provide details of BT’s approved repair agents.

ImportantThis apparatus is fitted with an approved moulded BS163 plug. To change a fuse in this type of plug proceed as follows:1 Remove fuse cover and fuse2 Fit new 3A fuse that should be a BS1362 ASTA-approved type3 Refit the fuse cover


Product disposal instructions for residential users The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place to recycle products using best available recovery and recycling techniques to minimise the impact on the environment, treat any hazardous substances and avoid the increasing landfill. The symbol shown above and on the product means that the product is classed as Electrical Equipment and you should not put it into your domestic waste bin. When you’ve no more use for it, please dispose of the product according to your local authority’s recycling scheme. For more information, please contact your local authority or the retailer where you bought the product.

Packaging – Unpacking the Vision+ box Keep all plastic bags away from babies and children, as they can cause suffocation.

Legal This product is in conformity with European Directives 95/47/EC and 2002/21/EC. Due to continued product improvements, this information is subject to change without notice. This product incorporates copyright protection technology that is protected by US patents and other intellectual property rights. Use of this copyright protection technology must be authorised by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorised by Macrovision. Reverse engineering or disassembly is prohibited. Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.

Declaration of ConformanceDeclaration of Conformance with European Community Directive 1999/EC. This product is intended for use within the UK. The Declaration of Conformance can be found at bt.com/help/btvision

Your remote controlThe remote control requires three 1.5v batteries, type AAA AM4 LR03. Remove the battery cover then insert the batteries ensuring that the correct polarity is observed. Batteries are removable from the remote using common household tools. The batteries supplied do not contain hazardous substances such as mercury, cadmium or lead. However, they must not be disposed of with your household waste but to a local separate collection system.

Licensing This product is protected by certain intellectual property rights of Microsoft Corporation. Use or distribution of such technology outside of this product is prohibited without a licence from Microsoft or an authorised Microsoft subsidiary. Manufactured under licence from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.

Meaning of SymbolsImportant information. Read these parts carefully.

Safety InstructionsYour receiver is powered using mains AC via a detachable lead. This equipment has been manufactured to meet the appropriate safety standards, but the instructions below must be followed to operate it safely. These instructions must be kept for future reference.1 Before connecting the receiver to the mains, check that the mains supply voltage corresponds to the

voltage printed on it. If the mains voltage is different, consult your dealer2 The receiver has been designed for indoor use only3 The receiver does not contain any user-serviceable parts. Do not attempt to open them.

All maintenance work must be carried out by qualified personnel4 Periodically inspect the mains lead and receiver for damage. Do not use if damage is found. Refer

to qualified personnel5 Unplug the receiver from the mains during lightning storms6 To prevent fire or shock hazard, do not expose this equipment to rain or moisture7 The receiver should be placed on a firm surface and the ventilation openings must not be covered with

items such as newspapers, tablecloths, curtains, etc8 Do not install this equipment near any heat sources such as radiators, stoves or other apparatus that

produce heat. Protect it from direct sunlight9 When installing the receiver, ensure there is a gap of approximately 2cm around it to enable air

to circulate freely and prevent overheating10 Leave access to the mains lead in case emergency shutdown is required11 Do not place any combustible objects on the receiver (candles, etc)12 No objects filled with liquids, such as vases, should be placed on the receiver.

It should not be exposed to dripping or splashing. Should this happen, disconnect the receiver from the mains and consult qualified personnel

13 Make sure that children do not place any foreign objects in any of the openings14 For cleaning, use a soft, damp (not wet) cloth. Never use any abrasive cloths and aerosol cleaners15 The batteries installed in the remote control should not be exposed to excessive heat, such as sunshine, fire or the like

Small print10


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BT and British Gas have joined forces to help our customers find new ways

to save energy around the home.

By working together, we have improved the energy efficiency of the BT Vision+ box by 30 per cent, so we can all do our bit for the environment

and you can save money too!

Offices worldwide

The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are supplied subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of a contract.

© British Telecommunications plc 2011Registered Office: 81 Newgate Street, London EC1A 7AJRegistered in England No. 1800000

Item code 050595/ V5 Designed by The Art & Design Partnership Ltd

Terms and conditionsBT Vision, BT Total Broadband and BT Broadband Talk are covered by terms and conditions. To review these, click on ‘Terms and conditions’ at bt.com/terms

Available in alternative formats (braille, large print or audio CD).Please call 0800 800 150

YOUR COMPLETE GUIDE - Digital UK YOUR SET-UP GUIDE Your complete guide If your BT Home Hub is close to your Vision+ box you won’t need to use your Powerline adapters (if supplied)

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