The Lean Event, Brighton Cindy Alvarez Your brain is out to get you. Photo credit: Michael Robinson https://www.flickr.com/photos/ faceleg You can tweet things: @cindyalvarez
The Lean Event, Brighton
Cindy Alvarez
Your brain is out to get you.
Photo credit: Michael Robinsonhttps://www.flickr.com/photos/faceleg
You can tweet things: @cindyalvarez
Test with rigorInvalidate hypothesesFail fastPivotAvoid waste
Use shortcuts and fill in gapsPreserve sense of selfPreserve normalcyStick with the familiar
vs.
Our customers –and ourselves – are only human.
“Now, let’s talk past each other…”
Cognitive dissonanceOur brains don’t like to hold two conflicting ideas at once
Confirmation biasOur brains like to prove us right, so it ignores/listens to information accordingly
AnchoringOur brains (irrationally) fixate on first piece of information and it affects later opinions
Choice-supportive biasOur brains like to defend the decisions & behaviors we’ve already made
Aspirational selvesWe like to think of ourselves as better, fitter, more diligent, stronger-willed (and upholding social norms)
…but mastering customer interviews isn’t enough…
“…seriously, this is what the customer needs!”Photo credit: Herval
https://www.flickr.com/photos/herval
We don’t like being bad at our jobs(even temporarily)
Photo credit: 52 Weeks of UX
We’re lonely when our peers are still doing something else
Photo credit: Omer Unluhttps://www.flickr.com/photos/55293400@N07
We might not have felt our concerns heard
Pearls Before Swine comic by Stephen Pastis
Every action leads to (lots of) reactions
What do we do?
Be MORE human!
Know your bias.
Write it down.
Create checks & balances
Listen to people.
Make it okay to talk about what they dread.
Make connections.
Give credit (for the right things) Photo credit:Bryan Ledgard
https://www.flickr.com/photos/ledgard
Share what you do know,early and often.
Keep fighting!
Thanks Brighton!