Top Banner
You Are What You Tweet Business Branding on Twitter Bridget Willard Office & Social Media Manager Riggins Construction & Management, Inc. [email protected] Twitter: @RigginsConst
17
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: You Are What You Tweet by Bridget Willard

You Are What You Tweet

Business Branding on Twitter

Bridget Willard Office & Social Media Manager Riggins Construction & Management, Inc. [email protected] Twitter: @RigginsConst

Page 2: You Are What You Tweet by Bridget Willard

Building Relationships Since 1977

Page 3: You Are What You Tweet by Bridget Willard

It Started with This Tweet 3/19/2009

Page 4: You Are What You Tweet by Bridget Willard

My goal was to connect with our clients.

Page 5: You Are What You Tweet by Bridget Willard

I connected with other A/E/C Peeps, too.

Page 6: You Are What You Tweet by Bridget Willard

And we followed our vendors as well.

Page 7: You Are What You Tweet by Bridget Willard

Our First Negative Feedback. Oops!

Read the blog post here: http://bit.ly/TwitterService

Page 8: You Are What You Tweet by Bridget Willard

Then this. YIKES!

Read the blog post here: http://bit.ly/TwitterService

Page 9: You Are What You Tweet by Bridget Willard

But the relationship was being repaired.

Read the blog post here: http://bit.ly/TwitterService

Page 10: You Are What You Tweet by Bridget Willard

In 4 Months it became positive sentiment.

Read the blog post here: http://bit.ly/TwitterService

Page 11: You Are What You Tweet by Bridget Willard

Twitter is what you want it to be.

Page 12: You Are What You Tweet by Bridget Willard

You are what you tweet. Their reaction is branding.

Page 13: You Are What You Tweet by Bridget Willard

We’ve been used as an example in the past.

Page 14: You Are What You Tweet by Bridget Willard

Branding is their perception of you.

Page 15: You Are What You Tweet by Bridget Willard

I asked our followers what they think.

Page 16: You Are What You Tweet by Bridget Willard

Quality - Professional - Engaged

Page 17: You Are What You Tweet by Bridget Willard

Four Years Later