Kevin John Huddersfield Reference Library Society of Chief Librarians: National Information Offer Yorkshire & Humber Libraries pilot July 2011 – April 2012 National Project Outputs: 8 pilots looking at the promotion of libraries’ core role as key information, advice and guidance hubs Online toolkit to improve customer access to business, careers, financial, government and health information Training resources for library staff to guide customers through the information available An evaluated model of delivery that can be rolled out nationally Individual pilot themes: Brighton & Hove: financial advice Kensington & Chelsea: jobseeking resources Kent: general information based on their most frequently asked questions Lincolnshire: health advice Manchester: jobseeking resources Thurrock: financial advice West Midlands: health advice Yorkshire and Humber pilot theme: the key to ensuring that more government transactions take place online is not the inaccessibility of this information but the Digital Divide itself to address the lack of IT literacy skills that are preventing people from getting online to create a portal for a range of evaluated resources that support both the teaching and learning of basic IT skills