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Streamline

Communications

•“Enhanced Presence”

•“Click to Communicate”

•Communications context

Cut-down Human

Latency

•Notifications and Alerts

• Interactive Outbound

•Expert Finder

Extend the Reach

of the Application

•Web Chat

•Query-Response Bots

• Interactive Voice Response

• Change The Conversation

• Leverage New Sponsors

• Differentiate from the competition

$

What you can do with

Lync/Skype for Business

Development Platform

Demos

Benefits

Field service mobility

Improve productivity with enriched

collaboration tools (video, desktop

sharing, presence)

Better customer service with

immediate access to the right

information and experts

Improve employee satisfaction with

the ability to work across multiple

platforms (i.e., Windows, iOS,

Android)

A field service technician has no

instructions on what he needs to

repair, so he can click-to-call to the

office from his smartphone.

When at the site, he connects

with a colleague by video on his

phone to show improper wiring

installation and discuss possible

solutions.

Field Service Dispatcher

Expert

Because he is federated with

the customer, he can click-to-

call to inform the customer

that he is running late.

Service - Mobility

Sally Dials a phone number

Navigates the IVR

Finds her option

Connects with an agent

Helpdesk Opportunity

500,000

Annual calls

63

Seconds in IVR

873

Business days lost

Sally Opens Lync

Starts a conversation

Navigates the Visual IVR

Connects with agent

Helpdesk Opportunity

500,000

Annual calls

11

Seconds in vIVR

720

Business days back

Sends written approval for

withdrawal via IM.

onlin

e

Receives approval request for

large cash withdrawal from

remote branch via IM.

onlin

e

Approval is saved and discoverable

SupervisorEmployees

Save on staffing costs with remote

supervisors overseeing more

branches

Improved audit controls with links

to transactions

Faster resolution of customer

requests

Benefits

Remote supervisor approvalswith Trish, a regional bank manager

Notification

Lync

CDR &

QoE

IP Geo

Active

Directory

LoB Data

Goal: Get visual and useful info from Lync for both business and

IT users

Connect to data with PowerQuery

Link Lookup Geo

Visualize via PowerView,

PowerMap and Power Q&A

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