YETI Cooler's Guide to Pulling off a Rock Solid SAP S/4HANA Software Implementation

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© 2017 Worksoft, Inc.

YETI Coolers’ Guide to Pulling off a Rock-Solid SAP S/4 HANA Implementation

Presented by: James Croaff, YETI Coolers

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Agenda

• Intro to YETI Coolers• YETI Application Landscape • Key Takeaways • Business Needs & Drivers for Functional Test Automation • Automation Goals • Approach • Initial Automation Project Results • SAP S/4HANA Implementation • Best Practices • Future Plans & Expansion

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Session Overview

Learn how YETI Coolers built a comprehensive plan for its company-wide SAP S/4HANA deployment by utilizing intelligent automation to document and validate business processes and support adoption.

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Introduction to YETI Coolers

• YETI, the leading premium cooler and drinkware brand was founded in

2006 by brothers Roy and Ryan Seiders who had a passion for the

outdoors.

• YETI is the cooler of choice for outdoor enthusiasts, pros, tailgaters, and

backyard barbecue kings. Products include Tundra® and Roadie® hard

coolers, Hopper™ portable coolers, and the Rambler™ family of vacuum-

insulated stainless steel drinkware.

• YETI coolers are tough, hard-wearing, and adapted for harsh environments.

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What You Will Learn Today

• Go Live strategies to prevent business disruption, drive

business agility and boost quality across your enterprise

landscape.

• Best practices for using automated business process testing

to speed SAP projects, cuts costs and uncover system issues

before production outages.

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Key Takeaways

• Understand how to mobilize cross functional teams to create a

unified, robust end-to-end test suite for better coverage across

SAP and your entire enterprise landscape.

• Gain new strategies for organizational engagement and

leadership buy-in to get the most from your SAP investment.

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Enterprise Application Landscape

SAP S/4HANASalesforce.com

MagentoCustomer-facing Website, YETI.com

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Business Needs/Drivers For Functional Test Automation

• IT organization had no dedicated testing team

• Testing was done on an ad-hoc basis to “triage” production

issues after updates and releases

• No end-to-end tests were produced

• A 2x increase in sales over the previous year had driven demand

for highly scalable processes

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• Quickly build and maintain complex end-to-end tests

• Maintain the integrity of existing systems

• Reduce production defects

• Improve the quality of testing

Automation Goals (1)

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Automation Goals (2)

• Validate critical business processes to avoid business

disruption

• Shorten testing cycles • Save time and reduce expenses• Replicate tests the same way every time for greater

confidence

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Automation Approach

• Implement Daily Regression Testing via Worksoft Certify tests

• Utilize functional test automation to support customer-facing

business processes on the external website, YETI.com:

• Test website features

• Validate eCommerce functions, credit card orders, ensuring

website connects to back-end servers

• Validate shipping orders

• Test CRM- Salesforce.com

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Intelligent Automation

• Worksoft automated business process testing was used to document

and validate business processes and support adoption

• IT used test scripts and took training classes that mimicked day-to-day

operations from YETI end users

• These were turned into Worksoft Certify tests during the training

• Conducted end-user testing

• Used Worksoft Certify to test performance

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Initial Automation Benefits

Increased Test Volume

• More than 500 automated tests in 6 months

• Certify ran 1,071 test orders in 6 hours via CRM to SAP

Expanded Coverage

• 85% of test coverage for ERP and 50% coverage of all eCommerce processes achieved within 6 months of Worksoft Certify adoption

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Initial Automation Benefits

Improved Quality

• Automation enables QA team to support very high quality application implementations, updates and enhancements

Improved Visibility

• Worksoft Certify platform provides easy reporting for test verification and executive visibility into business process quality

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Initial Automation Benefits

Defect Reduction

• Identified open defects before entering production environments

• Improved quality and confidence

Expanded Test Library

• Creation of a robust, repeatable portfolio of tests covering more areas across the enterprise landscape

• Tests are easy to maintain

Performance Testing• Used Certify tests to evaluate UI performance as it relates to

Salesforce.com into SAP

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Mobilizing Cross Functional Teams

• Created a unified, robust end-to-end test suite for better coverage

across SAP

• Updated tests when changes were made to our SAP instance

• Created new test scenarios for new enhancements

• Worked with end users to ensure the most robust test coverage for

each process area

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Strategies for Organizational Engagement

• Evangelize automation by making the IT team a trusted resource for

marketing and sales team operations. Showcase IT team’s expertise in

creating automated tests to support various YETI departments

• The quality in our software systems indicates the success of automation

• While automation is obfuscated from the end user, the systems are more

stable

• Implementation of high quality change management

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Best Practices

• Up-to-date business process tests

• Automate any new feature that is ready for production

• Edit any existing test scenarios that may have changed

• Capture defects early through the running of automated business process tests

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Go Live Strategies for SAP S/4 HANA

• Strategies to prevent business disruption, drive business agility and

boost quality across the enterprise landscape

• Automation began two months before go-live

• Used recorded business process tests during conversion weekend

testing

• Tested quality assurance for build verification tests or “smoke testing”

• Ensured quality performance based on Worksoft Certify tests

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Preparation for SAP S/4 HANA Go Live

To prepare for February 6, 2017 Go Live:

• Utilized Worksoft Analyze® to discover, document and analyze as-is SAP

business processes

• Used Worksoft Analyze® for both SAP and Salesforce.com applications

• Utilized Analyze to create heat maps

• 355 T-codes (transaction codes) were discovered by Worksoft Analyze and

converted into Worksoft Certify tests

• Automation cut the time required for Business Process Discovery in half

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Showcasing Results

• Able to pull PDF documentation from Certify for monthly

executive updates

• Creation of “How To” tips videos to train team members on

utilizing high speed business process testing

• Show defects caught before entering production environments

• Socialize test results

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Future Plans & Expansion

• Continue to build the existing test suite as new enhancements are

added

• Use Worksoft Certify Impact to identify T-Code changes that will

require a test to be altered

• Expand test performance with additional applications