Yammer Training Guide– Facilitator’s Notes Purpose This presentation provides an overview of Yammer to help new users get started. This is meant to be a slide library, so please pick and pull what is appropriate for your audience. Update the text in green to reflect your network. Add screenshots of your network to build familiarity with Yammer. Check the Notes sections for more information. Note: Review Yaminar video channel for more Yammer information. As you begin, it may help to get an assessment of the room and your audience’s familiarity with social media and technology. Questions to consider: •How many of your audience are on Facebook? On LinkedIn? On Twitter? •What about social media for the workplace? Not only is social media now a dominant form of communication, but enterprise software is finally catching up to consumer web. Yammer’s goal is to bring that convenience and utility into the workplace, to help improve the way people and companies work, collaborate and coordinate.
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Yammer Training Guide– Facilitator’s Notes
PurposeThis presentation provides an overview of Yammer to help new users get started. This is meant to be a slide library, so please pick and pull what is appropriate for your audience. Update the text in green to reflect your network. Add screenshots of your network to build familiarity with Yammer. Check the Notes sections for more information.
Note: Review Yaminar video channel for more Yammer information.
As you begin, it may help to get an assessment of the room and your audience’s familiarity with social media and technology. Questions to consider:• How many of your audience are on Facebook? On LinkedIn? On Twitter? • What about social media for the workplace? Not only is social media now a dominant form of communication, but enterprise software is finally catching up to consumer web. Yammer’s goal is to bring that convenience and utility into the workplace, to help improve the way people and companies work, collaborate and coordinate.
Yammer{Presenter Name} — {Company Name}
Agenda• Understand the importance of ESN
• Successfully navigate Yammer to find information
• Understand how to get started on Yammer
• Follow group best practices
• Effectively engage in conversations
• Collaborate on content in Yammer
• Use Yammer on your mobile device
• Know what to share and where to share it
Introduction to ESN
Technology is evolving…
Communication is the same
Social is driving a new way of doing business.
Organizations see a 20% to 25% boost in productivity with social technologies such as Yammer.
Source: McKinsey, The Social Economy
Sound familiar?
Who can help me with this project?
What are common objections from
prospects?
Does anyone have experience with….
Who’s going to the conference?
I’m new to the company. Where can I
find…?
Where can I find the latest travel policy
information?
Anyone know a good tax lawyer?
What’s our protocol for
engaging with…
The competition’s up to this. What do
we do?
Who’s handling this account?
That’s where Yammer fits in!Yammer is the private and secure enterprise social network through which [COMPANY] employees connect, collaborate and coordinate.
Yammer makes work:• Real-time• Social• Mobile• Collaborative• Contextual
Yammer helps you to… • Ask questions and find answers faster
• Save time by sharing great projects and preventing duplicate work
• Meet colleagues with similar interests and relevant expertise
• Share news and announcements with the people who need to know
• Discuss major decisions and prepare for change
• Gather opinions and ideas from across the company
• Coordinate work for projects and teams
• Gain visibility and insight on what’s happening, and where
• Introduce new hires and get them up to speed quickly
• Discover valuable information that can help you get more done
• Stay connected on-the-go with Yammer mobile apps
Navigate Yammer Features
Key Yammer Spaces1 Home Inbox
2
3Groups
4 Profiles
Home Feed1
Be sure to select the right group when posting
Choose from Top, All, & Following
Review your company’s usage
policy
Inbox Messages2
See:
• Announcements• @mentions/ cc’s• Conversations
you’ve joined or followed
• Private Messages
Create a conversation
Groups
See everything
3
Your Groups
Profiles
See your conversations &
content
Bio & profile
View Bookmarked conversations
4
Yammer NotificationsInbox notifications• Replies to
conversations you started and joined
• Private Messages• @mentions• +Add people to
notify• Announcements
General notifications• People Like your
message• Votes on your Polls• Invitations to
collaborate on a Note
• New versions of Files and Notes
Network notifications• Sum of Inbox and
General Notifications from External Networks
Group notifications• The number of
unread messages in that group since the last time you visited
Getting Started
Please Log In to Yammer• Go to www.Yammer.com to log-in