Yale University Library Remote Service Improvement: Services for Researchers in East Asia Ellen H. Hammond Yale East Asia Library CEAL Committee on Public.

Yale University Library

Remote Service Improvement: Services for Researchers in East Asia

Ellen H. HammondYale East Asia Library

CEAL Committeeon Public Services

ChicagoMarch 25, 2009


(Old) Goal: Resources and services at point of need (the home campus)


Collections & Services at Point of Need: A Successful Track Record

Local collectionsInter-library loan: regional, national,

and international sourcesDocument delivery: print and digitalTravel grants for U.S. researchersE-resources



Ubiquity of Foreign Travel: Why?

Internationalization of the U.S. university

Innovation in study abroadUnmet needs in East Asian studies

programsUnmet needs in East Asian collectionsThe “digital paradox”


Ubiquity of Foreign Travel: Response of CEAL Librarians

JEAL ArticlesCreation of

personal networks in East Asian libraries

“Know Before You Go” (CEAL 2004 Committee on Public Services)



Thinking about Remote Services

“International students” from the perspective of the sending library

Gap in the literature: coverage of only “incoming” international students

Vassar University in the Soviet Union: “Moscow-Poughkeepsie: Report on a

Twinning Libraries Experiment” Sinitsyna & Hill, IFLA Journal v.23(3), 1997.


Precedents

“Library Twinning”Guidelines published

by Unesco (1994)

“Sister Libraries” ALA

Beyond the siblingrelationship…


Remote Services for East Asia-based users: beta testing at Yale

Support in Korea: leveraging University exchanges

Innovations in China: conundrums

A Program for Japan: the MOU (Memorandum of Understanding)


Networking with Korean university librariesContext: Yale official exchanges with Seoul

National University (SNU) and Yonsei University.

Korean university libraries prepared for international guests (e.g. SNU Office of International Affairs)

East Asia Library Visiting Librarians program mirrors university-level exchange (SNU Librarians 2006, 2009-10; Yonsei Librarian 2007-08)


An infrastructure for library resources in Beijing

Context: Peking University-Yale University Joint Undergraduate Program (2006)

Not your traditional study abroad Faculty teaching across the spectrum

of the disciplines (not just China-related content)

PKU undergraduates selected to participate

PKU and Yale students share dorm space


An infrastructure for library resources in Beijing (2)

Issues:VPN: access to library digital

resources problematicYale proprietary resources: lack of

access for allPrint books for class use: the

problem of recallsExpertise in non-East Asian studies

fields


An infrastructure for library resources in Beijing (3)

Solutions(?):Personal Librarians in BeijingYale University Library group to

study remote access problemsE-reservesCirculation trouble-shootingContinued liaison with PKU Library


Formal exchanges with Japanese university libraries

Context: Yale University exchanges with the University of Tokyo and Waseda University.

Summer School at University of Tokyo (2007)

Pilot Program for Reciprocal Library Privileges (2008)

Official Agreement on Access (2009-2014)


Formal exchanges with Japanese university libraries (2)

Terms of the Agreement:

Access: library premises, reference services, copy services

Circulation: borrowing privileges (based on inter-library loan conventions)

Terms: free of charge (except copying: at cost), no minimum or maximum period of use


Formal exchanges with Japanese university libraries (3)

Thoughts: Continuing importance of “library as place” in a

Library verson 2.0 world Making possible physical access to library

facilities in East Asia is especially important when public and academic library access is restrictive

Using personal connections to facilitate access to libraries overseas has limitations

Such exchanges could be mediated by consortia in the future to expand access


Implications of international library networks for collection developmentPrinciple of “one copy” in the United States?Expensive resources: here or there?Collection digitization & preservation:

where?Licensing electronic resources: definition of

“affiliation”Security and e-resources: limits of

exchanges when access determined by network identification

Classes overseas: limits of print collections “over there”


Implications of international library networks for public services

Moving beyond informal networking to official library exchange

Representing the needs of remote users within the library system (circulation, electronic reserves, electronic licensing, technical staff)

Orientation and instruction (in the classroom and on the web page)


Conclusions

Solutions will depend on librarians continuously placing their users in a global context.

“Remote services” are the new norm. The need for such services must become an assumption when planning for Library version 2.0.

Yale University Library Remote Service Improvement: Services for Researchers in East Asia Ellen H. Hammond Yale East Asia Library CEAL Committee on Public.

Documents

yale university library

library resources

yale university exchanges

pku library slide

library verson

library facilities

library premises

university of tokyo