TVSE Ms. Thangam will be the single point of contact for getting Level Name Level 1 Branch Support Executive Level 2 Ms. Thangam Level 3 SN Murthy Level 4 Ms. P.Vennila Vijaya Level 5 S Sathyamoorthy Level Name 1800-4256- 446 1st Level BPU 2nd Level RPS 3rd Level Mr. Umesh Tatar 3rd Level Mr. Surya Tandon 3rd Level 3rd Level 4th Level 5th Level Mr. Gurunatha Reddy Sr. no. Location 1 Ahmedabad 2 Bangalore 3 Hubli 4 Bhopal 5 Chennai 6 Coimbatore 7 Cochin 8 Chandigarh 9 Delhi 10 Hyderabad 11 Jaipur 12 Kolkata 13 Guwahatti 14 Lucknow 15 Mumbai 16 Pune 18 Bhuvneshwar WeP Call Logging at Centralized call center: Toll Free No: 1800 4256 446 OR 0821 - 4004800 SMS Printer to 99800 Email : [email protected]Service Level Agreement:
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TVSEMs. Thangam will be the single point of contact for getting the updates on LIC related calls. Level NameLevel 1 Branch Support ExecutiveLevel 2 Ms. ThangamLevel 3 SN MurthyLevel 4 Ms. P.Vennila VijayaLevel 5 S Sathyamoorthy
Level Name1800-4256-
4461st Level BPU2nd Level RPS3rd Level Mr. Umesh Tatar3rd Level Mr. Surya Tandon3rd Level3rd Level4th Level
WeP Call Logging at Centralized call center:Toll Free No: 1800 4256 446 OR 0821 - 4004800 SMS Printer to 9980048000Email : [email protected]
Service Level Agreement:
FujitsuIntegra Micro Systems (P) Ltd
Sl.No. Location
Call Log Level 1
1 Bangalore
2 Chennai
3 Secunderabad
4 Mumbai
5 Delhi
6 Kolkata
7 Bhuvaneswar
8 Jaipur
9 Ahmedabad
10 Lucknow
Level 2
1 Bangalore2 Mumbai3 Chennai4 Kolkata5 Bhuvaneswar6 New Delhi
Level 31 All India
LIPI
Tandberg1st Level Call Interactions / Case LoggingTechnical HelpDesk (24 x 7)Toll Free @ 1800 200 6542Email: [email protected] Level Case EscalationSwarup Ranjan Patnaik (Pre Sales Manager – India & ME)Mobile: +91 88610 22882Email: [email protected] TeamEmail: [email protected] Level Case EscalationMr. Pankaj Sharma (Regional Manager – India & ME)Mobile: +91 98190 04047Email: [email protected]. LIMITED PRODUCT WARRANTY STATEMENThttp://www.tandbergdata.com/apac/index.cfm/support/warranty/warrantyinformation/
Ms. Thangam will be the single point of contact for getting the updates on LIC related calls. Contact No DesignationAs per the Escalation matrix As per the Escalation matrix044 -42275034/42275026 OEM Help Desk at Call Centre7738184713 Executive - Key Accounts Support9003015996 Manager - Call Centre99400 44052 Service Management & Call Centre H
Designation Contact
[email protected] Center 0821-6620304List Given belowZonal Manager (West Zone) 9033099304
529,F Block,60 Feet Main Road , Sahakar Nagar, Banagaore
New No.16,Old No 19, Jayalakshmipuram,1st Street Nungambakkam, Chennai1-8-32/5, 1st Floor, Bapu Bagh Colony, Prenderghast Road, SecunderabadMillennium Business Park, MIDC, Plot No 107, Building no 3, Sector 3, Mahape, Navi Mumbai
DTJ 220/221,2nd Floor, DLF Tower B, Jasola, New Delhi
15 Lake Place,Ground Floor, Near Lake Market ,Kolkata427,Shanthi Kunj, Old Statation Bazar,BhubaneswarH-4,Chittranjan Marg, C-Scheme, JaipurC-1,Mahavir Nagar Flats, Opposite Shyamal-V, Shyamala Char Rasta, Setellite, Ahmedabad
Sysnet HO Contact matrixFirst level Second LevelPraveen Gulliya Urmil [email protected][email protected] 30826147/ 9650625149 9811270765
Sysnet Takes care of following RegionComplete NorthWest--Except GujaratEast--Except GuwahatiSouth--Except ChennaiS.No ASP Name State1 Sysnet Global Technologies Pvt Ltd Chandigarh2 Sysnet Global Technologies Pvt Ltd Rajasthan 3 Sysnet Global Technologies Pvt Ltd Uttar Pradesh4 Sysnet Global Technologies Pvt Ltd Delhi5 Sysnet Global Technologies Pvt Ltd Andhra pradesh6 Sysnet Global Technologies Pvt Ltd Maharashtra7 Sysnet Global Technologies Pvt Ltd Uttarakhand 8 Sysnet Global Technologies Pvt Ltd Bihar 9 Sysnet Global Technologies Pvt Ltd Madhya Pradesh10 Sysnet Global Technologies Pvt Ltd Uttar Pradesh11 Sysnet Global Technologies Pvt Ltd Orrisa12 Sysnet Global Technologies Pvt Ltd Madhya Pradesh13 Sysnet Global Technologies Pvt Ltd Chhattisgarh 14 Sysnet Global Technologies Pvt Ltd Madhya Pradesh15 Sysnet Global Technologies Pvt Ltd Maharashtra16 Sysnet Global Technologies Pvt Ltd Andhra pradesh17 Sysnet Global Technologies Pvt Ltd Andhra pradesh18 Sysnet Global Technologies Pvt Ltd Madhya Pradesh19 Sysnet Global Technologies Pvt. Ltd. Maharashtra20 Sysnet Global Technologies Pvt Ltd West Bengal21 Sysnet Global Technologies Pvt Ltd Karnataka
22 Sysnet Global Technologies Pvt Ltd Kerala23 Sysnet Global Technologies Pvt Ltd Maharashtra
Other partnerS.No ASP Name State1 Fox Plus Computers Tamil Nadu2 PREMIER SYSTEMS Tamil Nadu3 VB IT Care Tamil Nadu4 VB IT Care Tamil Nadu5 VB IT Care Tamil Nadu6 XP IT Services Tamil Nadu7 Matrix Infotech Tamil Nadu
8 Redington India Ltd. Tamil Nadu9 Delta Integrated Solutions Pvt. Ltd. Gujarat10 Computer Clinic Assam11 P&S Unique systems Tripura12 Digitech Computer Infosystem Assam
City ASP e-Mail IDASP AddressCo ordinator nameCo ordinator phone no Acer Regional Office etailsAcer Branch Office NameCHANDIGA [email protected]. 357 Mr.Gagan 0172-26641 North CHANDIGARH
Jaipur sysnetjaipu E-164, NEE Mr. Prakesh 9.529E+09 North JAIPUR
LUCKNOW sysnet_lko@B-175 ,NIRARajiv 0522-32313 North LUCKNOW
New Delhi rajan.awast 54. OLD RA Alok tiwari 011-329090 North DELHI
HYDERABApavani.s139 PLOT NO 2 Mrs.Pavani 040-329714 South HYDERABAD
MUMBAI sysnetmumba# 104, 1ST Mr. Ashok 022 329300 West MUMBAI
DEHRADUNsysnetdun@s103/1, FIR Sneha 135-325040 North DELHI
PATNA vijaya_bhas 3RD FLOOR, Mr.Vijay Sha0612-32985 East PATNA
Gwalior sysnetgwl@A-20, ASHOMrs. Rakhi 0731 - 40 North BHOPAL
Agra sysnetagra@Will Provice Jyoti 0562-32492 North LUCKNOW
BHUBANESkishore.mohPLOT NO – Ms.Sushree 0674 - 3204 East BHUBANESHWAR
Bhopal sysnetbpl@sE-3/146, GRMr. Anoop K0755-3299 North BHOPAL
RAIPUR sysnet_rai C/O MR.MUKEMr Dhananj 8.889E+09 West PUNE
Indore sysnetindo 19/6 - B, Mrs. Sonal J0731-3251 North BHOPAL
NAGPUR sysnet_nag C/O SK.KHURakesh 9.011E+09 West PUNE
Vijayawada #29-14-56, Mr.Sarma 0866-30614 South HYDERABAD
Visakhapat sysnet_visa #10-10-1, B Ms.Ranjitha 0891-32097 South HYDERABAD
Jabalpur sonal.jain@ HOUSE NO.88Mrs. Sonal J0731-3251 North BHOPAL
Aurangabadnitin.kanitk PLOT NO 129Mr Sunil 9.011E+09 West PUNE
KOLKATA 100/1 SARATMr.Ganesh 033 320178 East KOLKATA
Bangalore House No 830Ms.Geetha 080-4092209South Bangalore
Chochin/Ern Ms.Jamuna/M044- 3297South Kerala
pune Sysnetpu Office No Mr Mukund020- 324 West PUNE
City ASP e-Mail IDASP AddressCo ordinator nameCo ordinator phone no Acer Regional Office etailsAcer Branch Office NameVELLORE foxpluscomp# 4/3, 2ND Ramya 0416-43003 South CHENNAI
TIRUNELVEpremiersys NO: 142, 1SJothi 0462 25734South CHENNAI
To be contacted when Customer has further query on Service centre or any other support related issue. Escalation 3 Mr.Amit Takekar Service Account Manager Cell no - 09223191444 Email – [email protected] Phone – 022-61484000
AGS – Regional/Area Service Managers Contact (L2 Escalation)State CityWest Bengal KolkataDelhi/P & H Delhi Karnataka BangaloreTamilnadu & Kerala ChennaiGujarat AhmadabadMaharashtra MumbaiMaharashtra ROMAndhra Pradesh Hyderabad
Corporate Escalation Service Head Retail Business Head
RemarksFirst point of contact to log the call , Technical Support and Service centre Appointment
Second point of contact in case of Service Centre Support issue
To be contacted when Customer has further query on Service centre or any other support related issue.Final escalation and will revert with confirm date of closer of any pending service calls.
NoteTransit damage cases to be reported to the sales team immediately on receipt of the materials with photographs and will be replaced through RMA proces
Name Contact No Email IDFirst Level as a SPOC to Acer
Dhananjaya Urs 9886041990Regional Level Sales team for sales cordination and prices for regional level End customers
Mr. Sunil Kaul 8699067771Dhananjaya Urs 9886041990Chinnadurai 9940491119Praveen Raj 9000111059Ashok Jha 9967535141Sandeep Kumar Rai 9619566195
Second Level Sales Support - Order Booking Status, billing coordination, large Tender price supportMr. Mohammed Nasir 9873565765
National Level 3 EscalationMr. Puneet Sabharwal 9810711781
2.Our SLH team will take care of indenting the spare with CISCO call center. Cisco call centre call logging process. Toll free # 000-800-100-1364Email call logging- [email protected]
SLH has to provide the contract # 92651127 for any brake down calls of BOB customer(2012 Purchase )while registering the call in case if they ask POP same has been enclosed to AIL Support email-id dated 17th oct 2012
3.Once the replacement is provided by Cisco same will be despatched to partner according to RMA # generated and defective has to be returned back to SLH.
Note:SLH--you can contact Rajesh BV for any pending cases and cc to me for any help required.
Any Vendor escalation you can contact me and vinod sir.
1.As per the normal process calls has to get register with our CCC and RMA # has to be generated.
SLH has to provide the contract # 92651127 for any brake down calls of BOB customer(2012 Purchase )while registering the call in case if they ask POP same has been enclosed to AIL Support email-id dated 17th oct 2012
3.Once the replacement is provided by Cisco same will be despatched to partner according to RMA # generated and defective has to be returned back to SLH.
[email protected] : To register complaint/provide the JR number & details of service center. Call can be registered with Toll Free no: 1800425 0011/1860 3000 1600 also.
Level 1 Escalation : If there is no response from [email protected] within 8 working hours
Level 2 Escalation to respective Area Managers : If there is no response from [email protected] within 8 working hours
Final Escalation : If there is no response from respective Area Managers within 8 working hours
a. JR/RMA number must be quoted for any followupb. JR Creation - 3 Hours from the time mail is sent. (09.00 A.M to 06.00 PM) - Excluding Sundays & EPIL Holidays.
Requirement to register the complainta)Model/Product name & serial # alphanumeric numbers first 4 digit are alphabetand the next 6 digit are numericb)Complete address and contact details of the customerc) Proof of purchase on any discrepancy in the warranty period.
SOUTH
Centralized Help Desk Deliverable Team
Gargi Roy
Ph No:033-22831589/90/919830036176
Toll Free :18004250011Toll Paid : 186030001600 Shalini T G
Mustek scanners are sold with RTB i.e. carry-in warranty. Call logging: [email protected]. Shovan Chanda [email protected] Toll Free: 1800-425-1340 Support Matrix:
Office Address Ph. No.
Sl.No. Location
Call Log Level 1
1 Bangalore
2 Chennai
3 Secunderabad
4 Mumbai
5 Delhi
6 Kolkata
7 Bhuvaneswar8 Jaipur9 Ahmedabad
10 LucknowLevel 2
1 Bangalore2 Mumbai3 Chennai4 Kolkata
5 Bhuvaneswar6 New Delhi
Level 31 All India
Mustek scanners are sold with RTB i.e. carry-in warranty.
529,F Block,60 Feet Main Road , Sahakar Nagar, Banagaore
New No.16,Old No 19, Jayalakshmipuram,1st Street Nungambakkam, Chennai1-8-32/5, 1st Floor, Bapu Bagh Colony, Prenderghast Road, SecunderabadMillennium Business Park, MIDC, Plot No 107, Building no 3, Sector 3, Mahape, Navi Mumbai
For KODAK DOCUMENT SCANNER SUPPORT, you can contact the Kodak Alaris Service & Support Division by either of the following ways – · TOLL FREE – 1800 22 8989 (from MTNL & BSNL Lines Only) · DIRECT – 022-66416824/66416342. · EMAIL – [email protected] · For Warranty Registration # 022-66416351 – [email protected] , [email protected] · Status / updates on pending calls – Roseann Gonasalves / Selvasundari ( call on any of the above numbers or email on [email protected] , [email protected] ) · For Parts Enquiry # 022-66416770 [email protected],[email protected]
Dear OEM,We at Lipi are continuously looking at ways to increase the satisfaction level of our customers.
We look forward to your valued feedback and suggestions.Thanks & Best Regards,Team Lipi
The launch of our own National Call Center is one such initiative. You can email your complaints to the Call Center on [email protected].
We are pleased to inform you that we have launched our Call Center which is effective from the month of June -2013 . We are sure you would have been informed about the same by our local service team.
When logging the complaint, we request you to kindly provide the following information: Customer Name, Full Postal Address with Pin Code, Contact Person and telephone number, Model of the equipment, Serial number of the equipment, Nature of the problem as seen after the visit of your engineer to the site and the engineer’s contact details.
You will be emailed the ticket number for all calls, post logging , the status of the call can be obtained from the same mail id which will be a single point of contact for all your call status. The call center also will automate the process of sending the closure details of the call thru e mail to the mail id from where the call is logged by the OEM.
We at our end are quite sure that this new initiative will go a long way in serving you more quickly and efficiently. Henceforth, you will no longer need to call up our local centers/engineers to log calls. Our call center will take your calls and update you on the progress of each incident logged with us.
We sincerely thank you for your patronage over the years and we would like to assure you that we stand committed to our resolve of serving you much better, much quicker.
Regionwise Escalation Matrix of Lipi Data Systems Ltd - Printers
Region Area Service Manager Location Mobile No.
T
oll F
ree:
180
0 26
6 27
77 A
ltern
ate
Num
ber:
022
6754
5757
Em
ail i
d: c
usto
mer
care
@lip
idat
a.in
North
Gagandeep Singh Delhi 9871988094
Rajendra Zutshi Dehradun 98977 94780
Sharad Mathur Jaipur 9001795201
Piyush Singh Lucknow 7080111658
Suneel Bhan Chandigarh 98765 01083
East
N. P. Choudhary Guwahati 8811022277
Partha Dey Kolkata 9831662167
Surendra Kumar Patna 9835449830
Santosh Mishra Bhubaneshwar 7894443710
South
S. R. Partharsarth Chennai 7708110253
All India Call
Logging no.
T
oll F
ree:
180
0 26
6 27
77 A
ltern
ate
Num
ber:
022
6754
5757
Em
ail i
d: c
usto
mer
care
@lip
idat
a.in
South
S. Mahesh Coimbatore 8220045611
Alfred Manohar Bangalore 8861207304
G. Prafful Hyderabad 8008877122
K Premkumar Cochin 8129701920
West
Pramod Hilage Mumbai 8879967610
Deepak Bauskar Pune 8879441530
Mohan Joshi Indore 7747010434
T
oll F
ree:
180
0 26
6 27
77 A
ltern
ate
Num
ber:
022
6754
5757
Em
ail i
d: c
usto
mer
care
@lip
idat
a.in
West
Sunil Mathur Ahmedabad 8511116186
Regionwise Escalation Matrix of Lipi Data Systems Ltd - Printers
Numeric Power Systems Ltd., C/o Mr. Hanumanthappa,Shabareesha Nilaya,R.M.L. Nagar Main Road, Near Swamy Vivekanadha School, Shimoga - Karnataka State.,
52 Chandigarh Ambey Office Technologies53 Chandigarh Shiva Computers Private Limited54 Chandigarh Super Care Services55 Chandigarh Suntech Systems56 Chandigarh Aerotech Systems57 Chandigarh DIGITAL SOLUTIONS58 Chandigarh MTS Electro Solutions59 Chandigarh Horizon Systems and Communications Pri60 Chandigarh MTS Electro Solutions61 Chandigarh H.P. Document Solution Company62 Chandigarh Friends Copy Care63 Chandigarh Sagar Sales64 Chandigarh Excel Marketing65 Chandigarh Tybro Agencies66 Chandigarh Micropower Engineers Inc.67 Chandigarh Key Office Automation68 Chandigarh Oliwin Office Automation69 Chandigarh Gulshan Enterprises70 Chennai Sai Combines71 Chennai Jai Communications72 Chennai Nirumax Engineering73 Chennai XEROXTRONIC COMPUTERS74 Chennai Digitech India75 Chennai Offiz Solutions76 Chennai Digital Power Systems77 Chennai Hasan Associates78 Chennai Mecotron Systems79 Chennai Mecotron Systems80 Coimbatore S. K. Enterprises81 Coimbatore Aiswarya Systems Office Automation82 Coimbatore Futura Innovations Private Limited83 Coimbatore Encore Marketing84 Coimbatore Spaceage Systems and Communications85 Coimbatore Futura Automation86 Coimbatore R.K. Syndicate87 Coimbatore Bright Electronics88 Coimbatore Kadavil Infotek89 Coimbatore Pragathi Agencies90 Coimbatore Encore Marketing91 Coimbatore J.P. Marketing92 Coimbatore Bright Marketing Company93 Coimbatore Maruthi Office Automation94 Coimbatore Aiswarya Systems95 Coimbatore Madonna Electronics Office Automation96 Coimbatore Friends Computers97 Coimbatore Microchip Office Solutions98 Coimbatore Bright Marketing Company99 Coimbatore Elite Enterprises
100 Coimbatore Sarvana Systems and Communications101 Delhi Microbase Equipment Private Limited102 Delhi Commsys Information System (P) Ltd.103 Delhi Sugandha Infonet104 Delhi Teen Tele Communication105 Delhi Delta Business Systems
160 Lucknow Shikher Digitals161 Lucknow Allen's Business House162 Lucknow Nam Systems163 Lucknow Apex Corporation164 Lucknow G.M. Enterprises165 Lucknow Kritika Computers166 Lucknow Digital Copier Consultants India167 Lucknow Saket Business Machines168 Lucknow Sudhir Book Center169 Lucknow Dev Agencies170 Lucknow Sakhi Automations171 Lucknow KGN Office Automations172 Lucknow Hindustan Xerographic Systems,173 Lucknow Pushpraj Agencies174 Lucknow SEMINGTON IN-CORPORATION175 Lucknow Varanasi Info System176 Lucknow Sai Baba Electronics System177 Lucknow Sai Baba Technical System178 Lucknow Active Electronic System179 Lucknow Trend Marketing180 Mumbai Hari Om Enterprises181 Mumbai Reliable Infotech Services182 Mumbai Crew Business Systems183 Mumbai Navmi Enterprises184 Mumbai Abaccus Marketing185 Mumbai Maxnet Computers186 Mumbai Radianat Computer Technologies187 Mumbai Hard-Tech Solutions (India) Pvt. Ltd188 Mumbai Netcare Services189 Mumbai Pacific Technology190 Mumbai Raas Office Automation191 Mumbai Raut Copier Services192 Mumbai JMD Office Equipments193 Pune Business Solutions Corporation194 Pune Shivam195 Pune Sai Automation196 Pune Copy Care197 Pune Global Enterprises198 Pune Atul Enterprises199 Pune R. M. Enterprises200 Pune Abaji Corporation201 Pune Reliable Automation202 Pune Signet Technologies Private Limited203 Pune Dynamic Automation204 Pune Bhagirath Communications205 Pune Gunjan Enterprises206 Pune Swastik Enterprises207 Pune Dynamic Automation208 Pune Systematik Services209 Ranchi Gescon Controls210 Ranchi Shreyas Progressive211 Ranchi Samrat Communications212 Ranchi Ashirvad Enterprises213 Ranchi Krishna Consultancy Services
214 Ranchi Perfect Communication215 Ranchi EXEL International216 RANCHI Digital Solution217 Ranchi Link Well Electronics Private Limited218 Vizag Sri Panduranga Automations219 Vizag Surya Agencies220 Vizag Prabha Automation221 Vizag BOSCO Systems Private Limited222 Vizag BOSCO Systems Private Limited223 Vizag Link Well Electronics private Limited224 Vizag Link Well Electronics private Limited
Designation Mobile NumberRegional Head 8800541144Regional Service Manager 9971095836
Branch Service Manager 9818129530Dealer Service Delivery Manager 9971095834Technical Support Manager 9958792232Group Leader 9971095835Group Leader 9818198836Branch Service Manager 8146080027Dealer Service Delivery Manager 9041048845Technical Support Manager
Dealer Service Delivery Manager 9829214783
Branch Service Manager 9936100337
Regional Head +919004455544Regional Service Manager +919967606982
Domlur, Bangalore - 560071
E-Mail : [email protected] Free Number For Service Requests : 18001030066 / 1800116600
Branch Service Manager +919967606985Dealer Service Delivery ManagerTechnical Support Manager +919892066970Group Leader +919930305304
Branch Service Manager +919970169556Dealer Service Delivery Manager +919860090356Technical Support Manager +919970881907
Branch Service Manager +919974015692Dealer Service Delivery Manager +919601299230Technical Support Manager +919974015692
Regional Head +919908015592Regional Service Manager +919980944963
Service Manager - DC +919972025252Dealer Service Delivery Manager +919972955002Technical Support ManagerGroup Leader +919972025000Group Leader +919972922999 Branch Service Manager +919940637775Dealer Service Delivery ManagerTechnical Support Manager +919840723003Group Leader +919940637772Group Leader +919840723020
Branch Service Manager +919908015591Dealer Service Delivery Manager +919849544428Technical Support Manager +919959700036Group Leader +919959700033
Dealer Service Delivery Manager +919847320580
Regional Head +918800541144Regional Service Manager +919007690354 Branch Service Manager +919903067895Dealer Service Delivery Manager +919903382806Technical Support Manager +919748421256
Dealer Service Delivery Manager +919903382806Technical Support Manager +919748421256
Contact Person add1 add2 add3 city pincode Sandeep Jobalia and105, HI SCNavrangpura, Ahmedaba 380009Rajesh Padiya 401, Forth Near Vijay Sector 11, Gandhi Na 382011Utkarsha Parikh Basement, Vijay Char Navrang PuAhmedaba 380009Hiten Mehta Pramukh PPlot No. 2 Opp. BankGandhi Nagar
Kartikeya R229, MadhaWaghavadi Road, BhavnagarAshok Juthani Majumdar ENr. Shilpin Vanzari ChJunagadh 362001Manoj Alimchandani, Mr. Sa Gandhidham KutchRajesh Padiya D-5, MeghraNear Bank Station Ro Mehsana 384001
Niraj P. S 206, Jublie Jawahar Road, RajkotBhavnaben Patel S-24, BaseKanaknidhiOpp. GhandSuratMangal Trivedi 202 B, Silv R.C Dutt Road, AlkapurVadodara 390007Rashmi Vishnu KumM-5, SkylonChar RastaGIDC, VapiMangala Rajachand #002, BlockDoddaballapur Road, S.Yelahanka, 560064R Mathukuma117/1, F.A ,Old Madras Road, Bangalore 560008C. Vilas No:15, 5th AECS LayouSanjaya NaBangalore 94B. T. Ravikiran 34327, 13t A Block, Y SubramanyRajaji Nag 560010Prasanna Rajur and MPlot No. 1 Second Block, Rajaji Bangalore 560010Chetan M Above RasaBelgaumD. Shantha #12, Ediga Court Road, Bellary 1Mangala Rajachand B.M. Road, Hassan 573201
Rakesh GupSCO 279, IiDalhousi Road Pathankot 145001Tarun Sood 105, Charan Bagh, Patiala 147001Ashok Sood Eknat BhawMIST ChemKhalini, ShimlaShabir Ahmed Malik Court Road, SrinagarMohammad Tasleem 1st Floor, Red Cross Road, Srinagar 190001Kamal Nagpal 1st Floor, M.M. Malviya Road, AmritsarAnand Sagar 410/6, ist FCivil Lines, Near Hotel Jalandhar CityMajid Nazar Wani Build 3rd Floor Opp NationSrinagar 190001 K. Eswara Ba No. 1C, AvaOpp: Rakki Theatre, Ambattur, 600053R. Kannan # 25, KastuPerambur High Road, Chennai 600039B.G. INDRAPR OLD NO.23Puspa Nagar Main Ro Chennai 600034
S. MohameNo. 5, (NewArya Gowd Chennai 600033N. Bathrinath Rao and P. Ra No.7, Panj Barathi Na Arumbakk Chennai 106L Alfred Lion No. 123, StNumgambakkam Chennai 600034K.B. Siva J Block, N 50 Feet RoMMDA Col Arumbakka 600106SMH Shahjahan NO.1, Subbaiah Salai, Pondicherr 605001P. Ramesh No. 315, 1sThiruvalluvarsalai, Pondicherr 1
M . Angayar Kannan 183-A/ 1, NSecond Floor Madurai Pradeep Kakkar 14, National Park, Lajpat Nagar IVNew Delhi 110024
N. Kalra, ME 3/5, Bas Malvia Nagar, New Delhi 110017Harender Mudgal 1186-1187,Sector-19, Pkt-III, DwaNew Delhi 110075Mukesh Kalara and 1/12-A, Jangpura New Delhi 110014Shuchi Smita Sharma 16/82, Abi Karol Bagh, New Delhi 110005
Adarsh Srivastava D-9, Mansarover Garden, New Delhi 110015Manish Garg and Mr. Sanjeev Kumar and Mr. 87, DSIDC Bapu Park,Kotla MubaNew Delhi 110003Prashant Giri 253A/3 Shahpur Jat, New Delhi 110019K. S. Bedi B-47, Somdutt ChambeR.K. Pura New Delhi 110066Ashish Dham A-22, Sector 4, Noida Distrct Ga 201301
Navin Jain 116, 1st Fl Sant NagarEast of Kai New Delhi 110065Vasudha Bansal 3080, Charkhe WaChawri BazDelhi 110006
A. K. Khur F 88, IIIrd Bali Nagar New Delhi 110015M.C. Sharma 26/102F, Sanjay Palace, Agra 2Naveen Chabbra Aggarwal SFF,13/36 Charata RoaDehradun
P. S. Chaw151,Sector-31 Gurgaon 122001Mukesh Gupta Ashora Ho Subhash Bazar Meerut 250002Mohit Pradhan B-126, IIndSector 30, NOIDA 201301Saurab Aggarwal BSM Tricent, RoorkeeHarendra Joshi 3-H-107 N.I.T. FaridabadAnil Ch Debnath 210D, Office Lane, Agartala, W 799001L.H. Thanga Industry Peng, Ramhlun 'N', Aizwal 796012
Barabazar,Opp.Aizawl Mosque. AizaolAnjan Gogoi A-1, Khalil Thana Charali Dibrugarh 786001Anjan Gogoi G.N.B Roa Chanmari, Guwahati 761003Raja Gohain andG.S. Road,ULUBARI, Opposite G.Guwahati 781 007G. Indrajit Sharma Babupara, Opp. Telephone Bhaw Imphal, Ma 795001Saroj Kumar Jain Near Old Barapani, Naharlagun,Arunachal 791110Vezhopra Veswuh Old.Minister Hill,Opp.Kohima Jail Kohima 797001Tapan Kumar Bar G.N.B. Road Nagaon 782001Sanjay Kumar Singh Zara's Arc Opp KadimKeating RoShillong 1Neelam Dhar Mazumdar Opp. Lifeli N S AvenueSilcharSantosh Ohja G2, Merry Opp. World NYAMO LotDimapur 797112Manohar Bhattachar 28, Akhaur Orient Chowmuni Agartala 799001Mahesh Reddy Flat No. 50Archana ApGolconda ' Hyderabad 500020K.Sunil Kumar, Mr. P.V. Rao and Mr. D.Kotes Bhagi ReddPlot No. 1, 1st Floor, Trimulgher 15Konduru Vinod Kumar and Mrs. K #4-8-148 (2Maharani JGowliguda,Hyderabad 500012Harshvardhan Reddy Link Well HTarbund, Secundrab 500009Harshvardhan Reddy Shrusti EncPlot No. 8, Korlagunta Tirupati 517501A. Sridevi 6-7-106, Raganna DHanamkon Warrangal -506011Mahesh Reddy 2-5-82/204,Hanamkonda, Warrangal 506 003Harshvardhan Reddy Linkwell El 306-R, 46-1-K-3-16, CKurnool 518002C.M. Kothari House No. Gopal Bari, Jaipur 302001Pradyumna Singh C-34, MadhLajpat Mar C-Scheme,Jaipur 302001Rahual Kothari 5/94, BhawaBhawani SiC Scheme Jaipur 3020005Saroj Kumar Churiwal D-147 Vaishali Nagar Jaipur 302021Y.S Chandela Chandela Opposite. PAjmer Rajasthan 305001Ashok Jangid 4-E210, Jai Narayan Vyas ColoBikanerAshok Jangid Near Rishikul Station Road, Churu 331001C.M. Kothari 505, 5thB Sardarpura, Jodhpur 342003Deepak Bansal 25, Jhalaw Near Modern Petrol P Kota 324002Girish Mehta 33/34 Ashwani Market, Udaipur 313001 H.K. Makhija 4-A, Park Road, Civil Hospital E Lucknow -226001 Pratibha Rastogi, Mr. Devesh Kumar and mr. C-187, Nirala Nagar, Lucknow -226020Mohd Iqramul Haq, Manoj3/5 Vijay 1st Floor, GomtinagaLucknow 226010Shaikh Junaid LaPlace, 1sNear Hotel Shahnajaf Lucknow 226001Ramakant Verma and 11, TaskanInfront of Civil Lines, AllahabadTripti Bansal 19/35, M.G. Marg (Palce Cinema Allahabad 211001Nakul Srivastava Shakhaiwnpura, Bahraich 271801
Rotluanga
Girish ChanShop No.8,U B Compl Civil Lines Bareilly 243001Shibbu Thomas F-4, Rama 163, Zone -M.P. NagarBhopalAnil Sinha F-18, 1st F RadhakrishZone-II, M. Bhopal -11Ajit Lahane Near CorpoOPP. ShivaLashkar, GawaliorG. Srinastava 15-M.I.G., PatrakarpuRapti NagaGorakpur 273003B.P. Joshi Archies Sh OPP. SitapNainital HaldwaniSaju Mathew G-1, Rouna162, Saket Nagar, IndorePradeep Singh 1123 OPP.Wright Town, JabalpurSudhir Pandey 2/JDA MarkRadhi ChowGohalpur Jabalpur- 482002Himanshu Dev 103, Sadar Bazar, JhansiMeenakshi Bhatia 129, Regal Cinema Building, KanpurF. Siddiqui Floor 01, OSomdutt Pl10 The MallKanpur 208001Abhinesh Aggarwal 166, Super Bazar, MoradabadAshok Mongia Pushpraj CM.G. Road, SatnaAshwini Kumar Shukla and Mr. A 21, Kasturba Market, Obra-Sone 231219
K.M. MishraB1/190, Assi, Varanasi 221001Mr.Randhir Kumar Patel M-102, PlotManorama Zone 1, M. Bhopal 462011
Shruti Mat Near Hira NIndore 452010Arvind Singh and MBJ-844, HusenabadJaunpur Jaunpur 222002Devesh Kumar Rastogi and LokeshC/O Laxmi Chavni Bazar BehraichMadhav Mankame Shop No. 7Lokkalyan Dombivli (East) K Singh 24-Gunbow Street, Fort, Mumbai -400001 Samir Lakha214, Jhala L.B.S. Marg, GhatkopeMumbai 400086 Rahul D. Worlikar 122/N, Ist FVithabai Houses, Worli, Mum 400025Anil BhadgaonkCD-51/C-23, Shreerang CHS, Thane (Wes -400601Arvind Shyambahadur Singh Shop No. 7N. M. JoshiDelisle Ro Mumbai 400013Anees Ahmed Hussain Khalfay and Mr. Ra25, 1st Flo Old Nagar Above AneAndheri (E 400069Rajesh Dattatray S127, Hiram1st Floor, Lalbaug Mumbai 400012
Anwar AnsaC-463, 2nd Vashi Plaz Vashi Navi MumbaiAmar Nath Puri and MrG 5, 2:1, S Koper Khairane, Navi Mumb 400706S.V. Jahagirdar 7/G-4, Cos Kolshet RoDhokali, Thane (Wes400 607Ninad Prabharkar Raut Abhijeet XeNear TungaOpp. RailwaVasai (Wes 401202Rajesh Dhayalkar Satyam AppShop No.3,Valipeer R Kalyan (We 421301Uday Shejul 1126/1, Sh Near Hotel AmbassadoShivaji Na 411016Amol Dixit 5 Mandar 154, Gold Finch Peth, SOLAPUR 7Pramod Pawar 2nd Floor, Delhi Gate,Chaupati KAhmednaga 414001Hemant Levekar Plot No.62 Behind HotJalna RoadAurangabadSavio Cruz "CHINU",C B.B.Borkar Bardez, Goa 403521Chitra Lathi 3, Suyog CJila Peth Jalgaon 425002Shirish R. Mulik 167, Satyabhama, Ruikar Colony Kolhapur 416005Sunil More 50, A Ward. Shivaji Peth, KollhapurSammer Choudhary58, Sanket Navirman CPratap NagNagpur 440022Shreegopal Soni IInd Floor W.H.C. Road,DharamNagpur 440010Mahandra DeshmankaOffice 6, P Tidke Colony, Nasik 422002Deepak Kumar Patil Shop no 13Near S.T. Stand Sangli 416416Sanjay Shah 512/ic/2, Sadar Bazar,Opp. AjinkySatara 415001Sachin Sankpal Gulmohar Radika StaOpp. SairajSatara 415001Mahandra DeshmankaOffice 6, P Tidke Colony, Nasik 422002Ashok Devraj Gaddi 19 B ShreeKotwal NagRing Road Nagpur 440022P.K. Banerjee Room No. 4Tiwari Bechar BuildingMain Road, Bistupur,Sudhir Joshi 128, New Civic Centre, Bhilai 490006Samrat Choudhry 33 Luby Ci Near SSNLTHirapur Dhanbad, 826001Vikas Narain Road No. 6, White House Compo Gaya 823001
Mrs. Preml Boring Road, Patna 800001
Tushar Raj445 P P Compound Ranchi, Jh 834001Rana Pratap and28, A.C. M Main Road, Ranchi 834001Sheela Sharma Ayodhya A Sinha Library Road Patna 800001Harshvardhan Reddy #1203, H SNew Shanti Nagar, Raipur 492007M.V.S. Lavanya PandurangSwamy Street, Vijaywada 520003D.C.V. Rao 24/ 446 Sv Room No. 1, Near NehrNellore 524003K. S S Singh G-1, Sree Besides Nannaiah MunHigh School, AryapurK. Thomas D.No. 40-5 Beside SiddMogalrajapVijaywada 520010K. Thomas D. No. 49-1Srinivasa NLalitha NagVishakapa 530016Harshvardhan Reddy G-1, NandaPitchaiah SLabbipet, Vijaywada 520010Harshvardhan Reddy D.No.29-6-Kausthubh DabagardeVisahapat 530020
Email ID
Toll Free Number For Service Requests : 18001030066 / 1800116600
035292-645096, 0983 [email protected], sikkimes Sales and Service Dealer09437121260, 06645 [email protected] and Service Dealer0172-5074888, 09316 [email protected] Sales Only Dealer0172-3058616, 09216 [email protected] Sales Only Dealer098160-20858, 93189 Sales and Service Dealer0161-2770 2770262 Sales and Service Dealer
0253-257202572073 [email protected] Sales and Service Dealer9822691980712-2285 [email protected] Sales and Service Dealer0657-6571225 ,94311 [email protected] Sales Only Dealer0788-2261 0788-2261 [email protected] Sales and Service Dealer0326 -220 0326-2209 samrat_communication@yahoo. Sales and Service Dealer0631-2422 0631-2422 [email protected] Sales and Service Dealer0612-2235 0612-2235 [email protected] Sales and Service Dealer
Toll free # - 180030108282 to register any complaint for BOB customer only also need to specifically mention as BOB. While generating the case-id their executive will mention that POP not to be asked for BOB customer.
a. Call i) All calls of a UP district to be logged to the regional Area office Lucknow Customer Information Centre. For all further communication please quote this complaint Nos
ii) It would expedite your work if the call can simultaneously be logged by mail at the Customer Information Centre
b. Esca If no action taken within 24 to 48 working hours after logging the complaint, please escalate this issue to Level-I as per deta
c. Escal If you are still not satisfied with the action taken by the concerned personnel, the call can be escalate to Level-II as Per details given in the chart.
d. Esca You may contact to this level by mail only because mail is the fastest mode of communication and this will help you to get the prompt feedback.
In addition to the above we request all users not to contact our local engineers. Please log your calls by p mail to get a prompt response.
DISTRIC SUPPORT AND ESCALATION MATRIX
CALL LOGGING at Lucknow CENTRAL CIC AT DELHI - LEVEL-I REGIONAL OFFICE - LEVEL-II
i) All calls of a UP district to be logged to the regional Area office Lucknow Customer Information Centre. For all further communication please quote this complaint Nos
ii) It would expedite your work if the call can simultaneously be logged by mail at the Customer Information Centre
If no action taken within 24 to 48 working hours after logging the complaint, please escalate this issue to Level-I as per deta
If you are still not satisfied with the action taken by the concerned personnel, the call can be escalate to Level-II as Per details given in the chart.
You may contact to this level by mail only because mail is the fastest mode of communication and this will help you to get the prompt feedback.
In addition to the above we request all users not to contact our local engineers. Please log your calls by p mail to get a prompt response.
PRIYA LIMITEDD-166, ADINATHNAGAR SO MR. ANILKUMAR PRAB/H VISHRAM NAGARGURUKUL ROAD - MEMNAGARAHMEDABAD - 380 052.E-MAIL : priyaahd@priyagr
NAVI-MUMBAI
PRIYA LIMITED MR. P. VENUGOPALC-23 T.T.C. INDL. ESTATEPAWNE VILLAGE, OPP HIC MOBILE NO. 93200 0317THANE - BELAPUR ROAD, TURBHE,NAVI-MUMBAI - 400 705E-MAIL : [email protected]
KOCHI
PRIYA LIMITED MR. K.R. VARMA28/3296, PRIYA HOUSE MOBILE NO. 93490 0713CHERUPARAMBATH ROADKADAVANTHRA
KOCHI - 682020E-MAIL : priyakch@priyagro
LUCKNOW
PRIYA LIMITED RAJEEV KUMAR SAXE13, JOPLING ROADNANPARA HOUSE
Next level : Patruni Prasad: Central ware house and Channel Manager
Phone number:08212408024,+919986699260.
ALL OEM calls should be logged trough call center.
Call center Toll free number 18004256446, 08214004800, SMS: 09980048000. Mail Id: [email protected] agent Ms.Ruby will be updating the calls to you.
email: [email protected] Solutions Limited. Tel: 0821-6620304/ Fax : 0821-6620549If you are not getting any response from ruby, Escalate to Mr. Sminesh Kumar call center in charge.Phone number : 0821-6620545,+919886023628. Email Id: [email protected]