IBM ServicePac Sel NOVEMBER 200 By clicking any of the below buttons, you w Hardware Warranty Enhancement and P xSeries I & p Series Storage PC Produc Software ServicePacs Thinkpad Post Warran Thinkcentre Post Warrant Thinkvision Post Warrant xSeries B xSeries Post Warranty xSeries Options A xSeries Options B OpenPower Supportline for Microsoft Supportline VMware IBM DIRECTOR iSeries pSeries Storage Post Warranty xSeries A Storage 90 &180 Day Start up Support xSeries Monitors Information Intellistati Intellistati Post Warrant DS6000 Extended Warranty IBM ServicePac is non-returnable and non-refundable considered by IBM within a 30 day period from
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IBM ServicePac Selection GuideNOVEMBER 2007
By clicking any of the below buttons, you will be taken to your preferred area.Hardware Warranty Enhancement and Post Warranty ServicePacs
xSeries I & p Series Storage PC Products
Software ServicePacs
ThinkpadPost Warranty
ThinkcentrePost Warranty
ThinkvisionPost Warranty
xSeries B
xSeries Post Warranty
xSeries Options A
xSeries Options B
OpenPower
Supportline for Microsoft
Supportline VMware IBM DIRECTOR
iSeries
pSeries Storage Post Warranty
xSeries A Storage
90 &180 Day Start up Support
xSeries Monitors
Information
Intellistation
IntellistationPost Warranty
DS6000 Extended Warranty
IBM ServicePac is non-returnable and non-refundable. Any exceptions to this can only be considered by IBM within a 30 day period from the date of ServicePac purchase
F16
IBM_USER:
IBM ServicePac Selection GuideNOVEMBER 2007
By clicking any of the below buttons, you will be taken to your preferred area.Hardware Warranty Enhancement and Post Warranty ServicePacs
PC Products Retail Printers
Definitions
ThinkpadPost Warranty
ThinkcentrePost Warranty
ThinkvisionPost Warranty
Remote Technical Support
IBM DIRECTOR
Workgroup Printers
Workgroup Printers PW
Industrial Printers
Industrial Printers PW
Cutsheet Printers
Point of Sale
Retail Store Systems
Thinkvantage
Intellistation
Withdrawn from Marketing
IntellistationPost Warranty
HP PrinterPost Warranty
Retail Store Systems Post Warranty
IBM ServicePac is non-returnable and non-refundable. Any exceptions to this can only be considered by IBM within a 30 day period from the date of ServicePac purchase
IBM ServicePac SELECTION GUIDE
For any queries please contact: Steve Nuttall at Steve Nuttall/UK/IBM@IBMGB or
Monsoor Alom at Monsoor Alom2/UK/IBM@IBMGB Olga Zacharewych at [email protected]
PLEASE NOTE: If you have received this Selection Guide as an attachement via email, please be aware that ServicePac pricing can change and the most up to date pricing can be found on the version stored on the internet.ServicePac Selection Guide: http://www.ibm.com/services/uk/index.wss/offering/its/a1024862
Entries highlighted in blue are new additions or revisions to the previous version of the ServicePac Selection Guide Entries highlighted in red are marked for deletion, and will be removed in the next version of the ServicePac Selection GuideEntries highlighted in yellow are changes to existing information
Note : The customer must register the IBM ServicePac to activate the service. This will avoid any delay due to entitlement verification.
Registration WebSite for Hardware ServicePacs:
ServicePac Agreement:
ServicePacs are only valid for those countries where the service has been announced. Currently this includes most European countries. For the UK cover is restricted to UK mainland and Ireland only for certain ServicePacs. For taxation reasons, all ServicePac order(s) must be processed
and invoiced in the service provision country.
EPac part numbers are only available in the following countries:- Austria, Belgium, Bulgaria, Croatia, Czech Rep, Denmark, Finland, France* "Excluding overseas territories", Germany, Greece, Hungary, Ireland, Israel, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania,
Russia** "Only available within 100Km radius from the centre of Moscow", Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland (German), Turkey (these are fully operational using the English language) & United Kingdom.
PW Post Warranty PacsSBD Same Business DayNBD Next Business DayCFP Call for PriceTBA To be AnnouncedWDFM Withdrawn from Marketing ie no longer availableN/A Not available
A. Service Delivery Method (SDM)Customer Carry In Repair (CCR) - Repair activity performed at IBM Service CentreIf the product cannot be fixed with the help of remote support, the customer is responsible to disconnect and bring the failing machine to an IBM designated location (depot), then the machine is delivered by IBM to the Service Centre. When the product is repaired by IBM, the customer is then responsibleto take the machine back and reactivate it. Customer 'carry in' products are accepted during local depot opening hours (Monday to Friday) only.
IBM Courier Repair (ICR) ) - Repair activity performed at IBM Service CentreIf the product cannot be fixed with the help of remote support, an IBM designated courier will collect and bring back the repaired machine to the customer site.The customer is responsible to disconnect and reactivate the machine.
Customer On-site Exchange (COE)- Product exchanged by CustomerIf the product cannot be fixed with the help of remote support, a machine in good working order is sent to customer site for replacement by customer.The customer is responsible to disconnect, reactivate and return the replaced machine to IBM in accordance with IBM's instructions. If customer does not return the defective machine, if IBM so instructs, within 30 days of receipt of the replacement product, IBM may charge the customer for the replacement.
IBM Courier Exchange (ICE) – Product exchanged at Customer siteIf the product cannot be fixed with the help of remote support, the failing machine is exchanged for a machine in good working order by an IBM designated courier. The customer is responsible to disconnect and reactivate the machine.
IBM On-site Exchange (IOE) - Repair activity performed at Customer siteIf the product cannot be fixed with the help of remote support, the machine is exchanged for a machine in good working order by an IBM representative at customer site.
IBM On-site Repair (IOR) - Repair activity performed at Customer siteIBM will perform problem determination remotely. The customer is requested to work with IBM during problem determination and to perform those activites that IBM may request. The problem determination aim is to identify whether the problem resides with the customer's IBM machine or with other machinesor software. If the problem determination result is that the customer’s IBM machine is failing, and non-functional, then a service technician will bedispatched to arrive at the customer’s location within the next business day from the time the problem determination is finished. In all other cases the date and time for on-site intervention will be mutually agreed upon.
IBM On-site Repair Limited (IOL) - Repair activity performed at Customer site, excluding CRUsThe service is the same as for IOR but the customer is responsible for replacement of Tier 1 CRUs.
B. Coverage Hours description
5 days per week (Monday to Friday, excluding public & national holidays) by 9 hours
5x9x4 coverage : 5 days per week (Monday to Friday, excluding public & national holidays) by 9 hours in 4 (four) hour response time.
5x9 coverage :
The arrival of the service technician at the customer’s location takes place within four business hours from the time of problem determination is finished. It is determined from the time the problem determination is finished. If it is determined after 13:00 that On Site service is needed, customer can expectthe service technician to arrive the morning of the following business day. In all other cases the date and time for On Site intervention will be mutually agreed upon.The four hours response time is an average target and not a committed service level, neither for response time nor for problem resolution time.
5x11 coverage: 5 days per week (Monday to Friday, excluding public & national holidays) by 11 hours.
6x18 coverage: 6 days per week (Monday to Saturday, excluding public & national holidays) by 18 hours.
7x24 coverage : 7 days per week by 24 hours (365 days a year).
7x24x4 coverage : 7 days a week by 24 hours in 4 hour response time.The arrival of the service technician at the customer’s location takes place within four business hours from the time the problem determination is finished. In all other cases the date and time for On Site intervention will be mutually agreed upon.The four hours response time is an average target and not a committed service level, neither for response time nor for problem determination time.
If the product cannot be fixed with the help of remote support, the customer is responsible to disconnect and bring the failing machine to an IBM designated location (depot), then the machine is delivered by IBM to the Service Centre. When the product is repaired by IBM, the customer is then responsibleto take the machine back and reactivate it. Customer 'carry in' products are accepted during local depot opening hours (Monday to Friday) only.
If the product cannot be fixed with the help of remote support, an IBM designated courier will collect and bring back the repaired machine to the customer site.
If the product cannot be fixed with the help of remote support, a machine in good working order is sent to customer site for replacement by customer.The customer is responsible to disconnect, reactivate and return the replaced machine to IBM in accordance with IBM's instructions. If customer does not return the defective machine, if IBM so instructs, within 30 days of receipt of the replacement product, IBM may charge the customer for the replacement.
If the product cannot be fixed with the help of remote support, the failing machine is exchanged for a machine in good working order by an IBM designated courier.
If the product cannot be fixed with the help of remote support, the machine is exchanged for a machine in good working order by an IBM representative at
IBM will perform problem determination remotely. The customer is requested to work with IBM during problem determination and to perform those activites that IBM may request. The problem determination aim is to identify whether the problem resides with the customer's IBM machine or with other machinesor software. If the problem determination result is that the customer’s IBM machine is failing, and non-functional, then a service technician will bedispatched to arrive at the customer’s location within the next business day from the time the problem determination is finished. In all other cases
5 days per week (Monday to Friday, excluding public & national holidays) by 9 hours in 4 (four) hour response time.
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The arrival of the service technician at the customer’s location takes place within four business hours from the time of problem determination is finished. It is determined from the time the problem determination is finished. If it is determined after 13:00 that On Site service is needed, customer can expectthe service technician to arrive the morning of the following business day. In all other cases the date and time for On Site intervention will be mutually
The four hours response time is an average target and not a committed service level, neither for response time nor for problem resolution time.
The arrival of the service technician at the customer’s location takes place within four business hours from the time the problem determination is finished.
The four hours response time is an average target and not a committed service level, neither for response time nor for problem determination time.
IBM PC PRODUCTS - X SERIESServicePacs for Hardware maintenance (V031)
For further information refer to Plet ZS04-0154 or the Operational Guide www.ibm.com/services/Europe/maintenance
Base Warranty ServicePac Description Pac No e-pac p/n
8676 x335 3 Yr IOR 9x5x4hr Target PC274 29R5792 3033 Yr IOR 7x24x4hr Target PC275 29R5793 4314 Yr IOR 9x5x4hr Target PC276 29R5794 436
4 Yr IOR 7x24x4hr Target PC277 29R5795 6155 Yr IOR 9x5x4hr Target PC278 29R5796 650
Machine Type
Product Description
UK List Price £
3 Year IOR NBD
Click here to view Definitions
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IBM PC PRODUCTS - X SERIESServicePacs for Hardware maintenance (V031)
For further information refer to Plet ZS04-0154 or the Operational Guide www.ibm.com/services/Europe/maintenance
Base Warranty ServicePac Description Pac No e-pac p/nMachine Type
Product Description
UK List Price £
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5 Yr IOR 7x24x4hr Target PC279 29R5797 8778677 Blade Chassis 3 Yr IOR 7x24x4hr Target PC139 61P7613 7208835 x325 1 Year IOR NBD 3 Yr IOR NBD PC213 14R1058 255
3 Yr IOR 9x5x4hr Target PC98 61P7240 3653 Yr IOR 7x24x4hr Target PC99 61P7242 496
4 Yr IOR NBD PC214 14R1060 4214 Yr IOR 9x5x4hr Target PC216 14R1064 533
4 Yr IOR 7x24x4hr Target PC217 14R1066 6995 Yr IOR NBD PC215 14R1062 538
5 Yr IOR 9x5x4hr Target PC218 14R1068 6705 Yr IOR 7x24x4hr Target PC219 14R1070 868
8839 Blade HS40 3 Yr IOR 9x5x4hr Target PC260 29R5440 1953 Yr IOR 7x24x4hr Target PC261 29R5441 306
8842 Blade JS20 3 Yr IOR 9x5x4hr Target PC235 14R1653 4673 Yr IOR 7x24x4hr Target PC236 14R1654 5704 Yr IOR 9x5x4hr Target PC237 14R1655 619
4 Yr IOR 7x24x4hr Target PC238 14R1656 8135 Yr IOR 9x5x4hr Target PC239 14R1657 813
5 Yr IOR 7x24x4hr Target PC240 14R1658 10568862 x365 3 Yr IOR 9x5x4hr Target PC223 14R1572 855
3 Yr IOR 7x24x4hr Target PC224 14R1573 14334 Yr IOR 9x5x4hr Target PC225 14R1574 1457
4 Yr IOR 7x24x4hr Target PC226 14R1575 18955 Yr IOR 9x5x4hr Target PC227 14R1576 1972
5 Yr IOR 7x24x4hr Target PC228 14R1577 26058870 x445 3 Yr IOR 9x5x4hr Target PC203 96P2878 1123
3 Yr IOR 7x24x4hr Target PC204 96P2880 20134 Yr IOR 9x5x4hr Target PC205 96P2882 2309
4 Yr IOR 7x24x4hr Target PC206 96P2884 34955 Yr IOR 9x5x4hr Target PC207 96P2886 3495
5 Yr IOR 7x24x4hr Target PC208 96P2888 4977
3 Year IOR NBD
3 Year IOR NBD
3 Year IOR NBD
3 Year IOR NBD
3 Year IOR NBD
IBM PC PRODUCTS - X SERIESServicePacs for Hardware maintenance (V030)
For further information refer to Plet ZS04-0154 or the Operational Guide www.ibm.com/services/Europe/maintenance
Base Warranty ServicePac Description Pac No e-pac p/n
4347 x3105 1 Year IOL NBD 3 Yr IOR NBD PC695 43X3833 913 Yr IOR 9x5x4hr Target PC696 43X3834 1613 Yr IOR 7x24x4hr Target PC697 43X3835 216
4 Yr IOR NBD PC698 43X3836 1444 Yr IOR 9x5x4hr Target PC699 43X3837 2444 Yr IOR 7x24x4hr Target PC700 43X3838 320
5 Yr IOR NBD PC701 43X3841 1915 Yr IOR 9x5x4hr Target PC702 43X3842 3205 Yr IOR 7x24x4hr Target PC703 43X3843 415
4362 x3200 1 Year IOL NBD 3 Yr IOR NBD PC711 43X3850 1353 Yr IOR 9x5x4hr Target PC712 43X3851 2163 Yr IOR 7x24x4hr Target PC713 43X3852 284
4 Yr IOR NBD PC714 43X3853 2024 Yr IOR 9x5x4hr Target PC715 43X3854 3144 Yr IOR 7x24x4hr Target PC716 43X3855 405
5 Yr IOR NBD PC717 43X3856 2705 Yr IOR 9x5x4hr Target PC718 43X3857 4135 Yr IOR 7x24x4hr Target PC719 43X3858 524
4363 x3200 3 Year IOL NBD 3 Yr IOR 9x5x4hr Target PC720 43X3859 873 Yr IOR 7x24x4hr Target PC721 43X3860 1774 Yr IOR 9x5x4hr Target PC722 43X3861 2344 Yr IOR 7x24x4hr Target PC723 43X3862 3525 Yr IOR 9x5x4hr Target PC724 43X3863 3895 Yr IOR 7x24x4hr Target PC725 43X3864 492
4364 x3250 1 Year IOL NBD 3 Yr IOR NBD PC471 41W9116 1333 Yr IOR 9x5x4hr Target PC472 41W9117 2603 Yr IOR 7x24x4hr Target PC473 41W9118 329
4 Yr IOR NBD PC474 41W9119 2004 Yr IOR 9x5x4hr Target PC475 41W9120 3424 Yr IOR 7x24x4hr Target PC476 41W9121 445
5 Yr IOR NBD PC477 41W9122 2675 Yr IOR 9x5x4hr Target PC478 41W9123 4455 Yr IOR 7x24x4hr Target PC479 41W9124 571
4365 x3250 3 Year IOL NBD 3 Yr IOR 9x5x4hr Target PC480 41W9125 723 Yr IOR 7x24x4hr Target PC481 41W9126 1534 Yr IOR 9x5x4hr Target PC482 41W9127 1784 Yr IOR 7x24x4hr Target PC483 41W9128 2815 Yr IOR 9x5x4hr Target PC484 41W9129 2815 Yr IOR 7x24x4hr Target PC485 41W9130 409
7141 x3850 3 Year IOL NBD 3 Yr On-Site 9x5x4hr Target PC812 46D4063 514Mabolas 3 Yr On-Site 7x24x4hr Target PC813 46D4064 818
4 Yr On-Site 9x5x4hr Target PC814 46D4065 10644 Yr On-Site 7x24x4hr Target PC815 46D4066 14285 Yr On-Site 9x5x4hr Target PC816 46D4067 1673
5 Yr On-Site 7x24x4hr Target PC817 46D4068 20787940 x3455 1 Year IOL NBD 3 Yr On-Site NBD PC686 43X3719 141
Pizzaro 3 Yr On-Site 9x5x4hr Target PC687 43X3720 288Refresh 3 Yr On-Site 7x24x4hr Target PC688 43X3721 372
4 Yr On-Site NBD PC689 43X3722 2064 Yr On-Site 9x5x4hr Target PC690 43X3723 345
4 Yr On-Site 7x24x4hr Target PC691 43X3724 5095 Yr On-Site NBD PC692 43X3725 269
5 Yr On-Site 9x5x4hr Target PC693 43X3726 4245 Yr On-Site 7x24x4hr Target PC694 43X3727 634
7941 x3455 3 Year IOL NBD 3 Yr On-Site 9x5x4hr Target PC805 46D4069 85Pizzaro 3 Yr On-Site 7x24x4hr Target PC806 46D4070 158Refresh 4 Yr On-Site 9x5x4hr Target PC807 46D4071 197
4 Yr On-Site 7x24x4hr Target PC808 46D4072 2655 Yr On-Site 9x5x4hr Target PC809 46D4073 299
Machine Type
Product Description
UK List Price £
IBM PC PRODUCTS - X SERIESServicePacs for Hardware maintenance (V030)
For further information refer to Plet ZS04-0154 or the Operational Guide www.ibm.com/services/Europe/maintenance
Base Warranty ServicePac Description Pac No e-pac p/nMachine Type
Product Description
UK List Price £
5 Yr On-Site 7x24x4hr Target PC810 46D4074 3867969 x326 1 Year IOL NBD 3 Yr IOR NBD PC332 38R3672 222
3 Yr IOR 9x5x4hr Target PC333 38R3673 3463 Yr IOR 7x24x4hr Target PC334 38R3674 452
4 Yr IOR NBD PC335 38R3675 3664 Yr IOR 9x5x4hr Target PC336 38R3676 4664 Yr IOR 7x24x4hr Target PC337 38R3677 604
5 Yr IOR NBD PC338 38R3678 4675 Yr IOR 9x5x4hr Target PC339 38R3679 6245 Yr IOR 7x24x4hr Target PC340 38R3680 794
7971 LS21 3 Year IOL NBD 3 Yr IOR 9x5x4hr Target PC668 12X7051 1182 Way 3 Yr IOR 7x24x4hr Target PC669 12X7052 207
4 Yr IOR 9x5x4hr Target PC670 12X7053 2534 Yr IOR 7x24x4hr Target PC671 12X7054 3315 Yr IOR 9x5x4hr Target PC672 12X7055 3665 Yr IOR 7x24x4hr Target PC673 12X7056 457
7972 LS41 3 Year IOL NBD 3 Yr IOR 9x5x4hr Target PC674 12X7057 1864 Way 3 Yr IOR 7x24x4hr Target PC675 12X7058 399
4 Yr IOR 9x5x4hr Target PC676 12X7059 4424 Yr IOR 7x24x4hr Target PC677 12X7060 6625 Yr IOR 9x5x4hr Target PC678 12X7061 7285 Yr IOR 7x24x4hr Target PC679 12X7062 986
7973 x3400 1 Year IOL NBD 3 Yr IOR NBD PC285 38R3486 1753 Yr IOR 9x5x4hr Target PC286 38R3487 3303 Yr IOR 7x24x4hr Target PC287 38R3488 379
4 Yr IOR NBD PC288 38R3489 2734 Yr IOR 9x5x4hr Target PC289 38R3490 4644 Yr IOR 7x24x4hr Target PC290 38R3491 610
5 Yr IOR NBD PC291 38R3492 3645 Yr IOR 9x5x4hr Target PC292 38R3493 6105 Yr IOR 7x24x4hr Target PC293 38R3494 793
7974 x3400 3 Years IOL 3 Yr IOR 9x5x4hr Target PC400 40M6919 112NBD CRU 3 Yr IOR 7x24x4hr Target PC401 40M6920 215
4 Yr IOR 9x5x4hr Target PC402 40M6921 2914 Yr IOR 7x24x4hr Target PC403 40M6922 4615 Yr IOR 9x5x4hr Target PC404 40M6923 4725 Yr IOR 7x24x4hr Target PC405 40M6924 683
7975 x3400 1 Year IOL NBD 3 Yr IOR NBD PC285 38R3486 1753 Yr IOR 9x5x4hr Target PC286 38R3487 3303 Yr IOR 7x24x4hr Target PC287 38R3488 379
4 Yr IOR NBD PC288 38R3489 2734 Yr IOR 9x5x4hr Target PC289 38R3490 4644 Yr IOR 7x24x4hr Target PC290 38R3491 610
5 Yr IOR NBD PC291 38R3492 3645 Yr IOR 9x5x4hr Target PC292 38R3493 6105 Yr IOR 7x24x4hr Target PC293 38R3494 793
7976 x3400 3 Years IOL 3 Yr IOR 9x5x4hr Target PC400 40M6919 112NBD CRU 3 Yr IOR 7x24x4hr Target PC401 40M6920 215
4 Yr IOR 9x5x4hr Target PC402 40M6921 2914 Yr IOR 7x24x4hr Target PC403 40M6922 4615 Yr IOR 9x5x4hr Target PC404 40M6923 4725 Yr IOR 7x24x4hr Target PC405 40M6924 683
7977 x3500 3 Year IOL NBD 3 Yr IOR 9x5x4hr Target PC640 12X6679 3193 Yr IOR 7x24x4hr Target PC641 12X6680 4534 Yr IOR 9x5x4hr Target PC642 12X6681 5844 Yr IOR 7x24x4hr Target PC643 12X6682 7285 Yr IOR 9x5x4hr Target PC644 12X6683 7805 Yr IOR 7x24x4hr Target PC645 12X6684 1011
7978 x3550 3 Year IOL NBD 3 Yr IOR 9x5x4hr Target PC634 12X6610 2243 Yr IOR 7x24x4hr Target PC635 12X6611 2904 Yr IOR 9x5x4hr Target PC636 12X6612 3734 Yr IOR 7x24x4hr Target PC637 12X6613 5215 Yr IOR 9x5x4hr Target PC638 12X6614 5365 Yr IOR 7x24x4hr Target PC639 12X6615 750
IBM PC PRODUCTS - X SERIESServicePacs for Hardware maintenance (V030)
For further information refer to Plet ZS04-0154 or the Operational Guide www.ibm.com/services/Europe/maintenance
Base Warranty ServicePac Description Pac No e-pac p/nMachine Type
Product Description
UK List Price £
7979 x3650 3 Year IOL NBD 3 Yr IOR 9x5x4hr Target PC628 12X6604 2883 Yr IOR 7x24x4hr Target PC629 12X6605 4094 Yr IOR 9x5x4hr Target PC630 12X6606 4484 Yr IOR 7x24x4hr Target PC631 12X6607 7195 Yr IOR 9x5x4hr Target PC632 12X6608 7405 Yr IOR 7x24x4hr Target PC633 12X6609 1059
7981 Blade HS20 3 Year IOL NBD 3 Yr IOR 9x5x4hr Target PC344 38R3840 1263 Yr IOR 7x24x4hr Target PC345 38R3841 1844 Yr IOR 9x5x4hr Target PC346 38R3842 2424 Yr IOR 7x24x4hr Target PC347 38R3843 3565 Yr IOR 9x5x4hr Target PC348 38R3844 3625 Yr IOR 7x24x4hr Target PC349 38R3845 540
7984 x3455 1 Year IOL NBD 3 Yr IOR NBD PC686 43X3719 1413 Yr IOR 9x5x4hr Target PC687 43X3720 2883 Yr IOR 7x24x4hr Target PC688 43X3721 372
4 Yr IOR NBD PC689 43X3722 2064 Yr IOR 9x5x4hr Target PC690 43X3723 3454 Yr IOR 7x24x4hr Target PC691 43X3724 509
5 Yr IOR NBD PC692 43X3725 2695 Yr IOR 9x5x4hr Target PC693 43X3726 4245 Yr IOR 7x24x4hr Target PC694 43X3727 634
7985 x3655 3 Year IOL NBD 3 Yr IOR 9x5x4hr Target PC726 43X4095 2513 Yr IOR 7x24x4hr Target PC727 43X4096 3354 Yr IOR 9x5x4hr Target PC728 43X4097 4344 Yr IOR 7x24x4hr Target PC729 43X4098 6245 Yr IOR 9x5x4hr Target PC730 43X4099 7285 Yr IOR 7x24x4hr Target PC731 43X4100 913
7992 x326M 3 Year IOL NBD 3 Yr IOR 9x5x4hr Target PC616 42V1162 1703 Yr IOR 7x24x4hr Target PC617 42V1163 2724 Yr IOR 9x5x4hr Target PC618 42V1164 4064 Yr IOR 7x24x4hr Target PC619 42V1165 5325 Yr IOR 9x5x4hr Target PC620 42V1166 6315 Yr IOR 7x24x4hr Target PC621 42V1167 786
7995 Blade HS21 3 Year IOL NBD 3 Yr IOR 9x5x4hr Target PC739 44J8025 1243 Yr IOR 7x24x4hr Target PC740 44J8026 1824 Yr IOR 9x5x4hr Target PC741 44J8027 2354 Yr IOR 7x24x4hr Target PC742 44J8028 3005 Yr IOR 9x5x4hr Target PC743 44J8029 3435 Yr IOR 7x24x4hr Target PC744 44J8030 424
8480 x205 1 Year IOR NBD 3 Yr IOR NBD PC119 61P7391 1163 Yr IOR 9x5x4hr Target PC120 61P7392 2383 Yr IOR 7x24x4hr Target PC121 61P7393 318
4 Yr IOR NBD PC183 96P2640 2054 Yr IOR 9x5x4hr Target PC189 96P2652 3494 Yr IOR 7x24x4hr Target PC191 96P2656 457
5 Yr IOR NBD PC184 96P2642 2735 Yr IOR 9x5x4hr Target PC190 96P2654 4575 Yr IOR 7x24x4hr Target PC192 96P2658 592
8482 x206 1 Year IOR NBD 3 Yr IOR NBD PC119 61P7391 1163 Yr IOR 9x5x4hr Target PC120 61P7392 2383 Yr IOR 7x24x4hr Target PC121 61P7393 318
4 Yr IOR NBD PC183 96P2640 2054 Yr IOR 9x5x4hr Target PC189 96P2652 3494 Yr IOR 7x24x4hr Target PC191 96P2656 457
5 Yr IOR NBD PC184 96P2642 2735 Yr IOR 9x5x4hr Target PC190 96P2654 4575 Yr IOR 7x24x4hr Target PC192 96P2658 592
8485 x206M 1 Year IOL NBD 3 Yr IOR NBD PC471 41W9116 1333 Yr IOR 9x5x4hr Target PC472 41W9117 2603 Yr IOR 7x24x4hr Target PC473 41W9118 329
4 Yr IOR NBD PC474 41W9119 2004 Yr IOR 9x5x4hr Target PC475 41W9120 3424 Yr IOR 7x24x4hr Target PC476 41W9121 445
5 Yr IOR NBD PC477 41W9122 2675 Yr IOR 9x5x4hr Target PC478 41W9123 445
IBM PC PRODUCTS - X SERIESServicePacs for Hardware maintenance (V030)
For further information refer to Plet ZS04-0154 or the Operational Guide www.ibm.com/services/Europe/maintenance
Base Warranty ServicePac Description Pac No e-pac p/nMachine Type
Product Description
UK List Price £
5 Yr IOR 7x24x4hr Target PC479 41W9124 5718486 x100 1 Year IOL NBD 3 Yr IOR NBD PC486 41W9143 68
3 Yr IOR 9x5x4hr Target PC487 41W9144 1093 Yr IOR 7x24x4hr Target PC488 41W9145 142
4 Yr IOR NBD PC489 41W9146 1114 Yr IOR 9x5x4hr Target PC490 41W9147 1544 Yr IOR 7x24x4hr Target PC491 41W9148 202
5 Yr IOR NBD PC492 41W9149 1475 Yr IOR 9x5x4hr Target PC493 41W9150 1995 Yr IOR 7x24x4hr Target PC494 41W9151 254
8487 x206 3 Years IOR 3 Yr IOR 9x5x4hr Target PC382 40M6851 70NBD CRU 3 Yr IOR 7x24x4hr Target PC383 40M6852 153
4 Yr IOR 9x5x4hr Target PC384 40M6853 1804 Yr IOR 7x24x4hr Target PC385 40M6854 2845 Yr IOR 9x5x4hr Target PC386 40M6855 2905 Yr IOR 7x24x4hr Target PC387 40M6856 419
8488 x226 3 Years IOR 3 Yr IOR 9x5x4hr Target PC400 40M6919 112NBD CRU 3 Yr IOR 7x24x4hr Target PC401 40M6920 215
4 Yr IOR 9x5x4hr Target PC402 40M6921 2914 Yr IOR 7x24x4hr Target PC403 40M6922 4615 Yr IOR 9x5x4hr Target PC404 40M6923 4725 Yr IOR 7x24x4hr Target PC405 40M6924 683
8489 x306 3 Years IOR 3 Yr IOR 9x5x4hr Target PC388 40M6863 53NBD CRU 3 Yr IOR 7x24x4hr Target PC389 40M6864 109
4 Yr IOR 9x5x4hr Target PC390 40M6865 1294 Yr IOR 7x24x4hr Target PC391 40M6866 2005 Yr IOR 9x5x4hr Target PC392 40M6867 2045 Yr IOR 7x24x4hr Target PC393 40M6868 292
8490 x206M 3 Years IOL NBD 3 Yr IOR 9x5x4hr Target PC480 41W9125 723 Yr IOR 7x24x4hr Target PC481 41W9126 1534 Yr IOR 9x5x4hr Target PC482 41W9127 1784 Yr IOR 7x24x4hr Target PC483 41W9128 2815 Yr IOR 9x5x4hr Target PC484 41W9129 2815 Yr IOR 7x24x4hr Target PC485 41W9130 409
8491 x306M 3 Years IOL NBD 3 Yr IOR 9x5x4hr Target PC480 41W9125 723 Yr IOR 7x24x4hr Target PC481 41W9126 1534 Yr IOR 9x5x4hr Target PC482 41W9127 1784 Yr IOR 7x24x4hr Target PC483 41W9128 2815 Yr IOR 9x5x4hr Target PC484 41W9129 2815 Yr IOR 7x24x4hr Target PC485 41W9130 409
8648 x226 1 Year IOR NBD 3 Yr IOR NBD PC285 38R3486 1753 Yr IOR 9x5x4hr Target PC286 38R3487 3303 Yr IOR 7x24x4hr Target PC287 38R3488 379
4 Yr IOR NBD PC288 38R3489 2734 Yr IOR 9x5x4hr Target PC289 38R3490 4644 Yr IOR 7x24x4hr Target PC290 38R3491 610
5 Yr IOR NBD PC291 38R3492 3645 Yr IOR 9x5x4hr Target PC292 38R3493 6105 Yr IOR 7x24x4hr Target PC293 38R3494 793
IBM PC PRODUCTS - X SERIESServicePacs for Hardware maintenance (V030)
For further information refer to Plet ZS04-0154 or the Operational Guide www.ibm.com/services/Europe/maintenance
Base Warranty ServicePac Description Pac No e-pac p/nMachine Type
Product Description
UK List Price £
8649 x225 1 Year IOR NBD 3 Yr IOR NBD PC122 61P7416 1603 Yr IOR 9x5x4hr Target PC123 61P7417 3993 Yr IOR 7x24x4hr Target PC124 61P7418 529
4 Yr IOR NBD PC187 96P2648 2264 Yr IOR 9x5x4hr Target PC193 96P2660 5224 Yr IOR 7x24x4hr Target PC195 96P2664 687
5 Yr IOR NBD PC188 96P2650 3015 Yr IOR 9x5x4hr Target PC194 96P2662 6675 Yr IOR 7x24x4hr Target PC196 96P2666 873
8673 x305 1 Year IOR NBD 3 Yr IOR NBD PC125 61P7422 1473 Yr IOR 9x5x4hr Target PC120 61P7392 2383 Yr IOR 7x24x4hr Target PC121 61P7393 318
4 Yr IOR NBD PC185 96P2644 2094 Yr IOR 9x5x4hr Target PC189 96P2652 3494 Yr IOR 7x24x4hr Target PC191 96P2656 457
5 Yr IOR NBD PC186 96P2646 2795 Yr IOR 9x5x4hr Target PC190 96P2654 4575 Yr IOR 7x24x4hr Target PC192 96P2658 592
8720 Blade Chassis 3 Years IOR NBD 3 Yr IOR 7x24x4hr Target PC441 41C5918 8738730 Blade Chassis 3 Years IOR NBD 3 Yr IOR 7x24x4hr Target PC441 41C5918 8738832 Blade HS20 3 Year IOR NBD 3 Yr IOR 9x5x4hr Target PC344 38R3840 126
3 Yr IOR 7x24x4hr Target PC345 38R3841 1844 Yr IOR 9x5x4hr Target PC346 38R3842 2424 Yr IOR 7x24x4hr Target PC347 38R3843 3565 Yr IOR 9x5x4hr Target PC348 38R3844 3625 Yr IOR 7x24x4hr Target PC349 38R3845 540
8836 x306 1 Year IOR NBD 3 Yr IOR NBD PC119 61P7391 1163 Yr IOR 9x5x4hr Target PC120 61P7392 2383 Yr IOR 7x24x4hr Target PC121 61P7393 318
4 Yr IOR NBD PC183 96P2640 2054 Yr IOR 9x5x4hr Target PC189 96P2652 3494 Yr IOR 7x24x4hr Target PC191 96P2656 457
5 Yr IOR NBD PC184 96P2642 2735 Yr IOR 9x5x4hr Target PC190 96P2654 4575 Yr IOR 7x24x4hr Target PC192 96P2658 592
8837 x336 3 Year IOR NBD 3 Yr IOR 9x5x4hr Target PC294 38R3450 2883 Yr IOR 7x24x4hr Target PC295 38R3451 4364 Yr IOR 9x5x4hr Target PC296 38R3452 4564 Yr IOR 7x24x4hr Target PC297 38R3453 5795 Yr IOR 9x5x4hr Target PC298 38R3454 5645 Yr IOR 7x24x4hr Target PC299 38R3455 794
8840 x346 3 Year IOR NBD 3 Yr IOR 9x5x4hr Target PC300 38R3462 3203 Yr IOR 7x24x4hr Target PC301 38R3463 5454 Yr IOR 9x5x4hr Target PC302 38R3464 5874 Yr IOR 7x24x4hr Target PC303 38R3465 9575 Yr IOR 9x5x4hr Target PC304 38R3466 9575 Yr IOR 7x24x4hr Target PC305 38R3467 1248
8841 x236 3 Year IOR NBD 3 Yr IOR 9x5x4hr Target PC306 38R3474 3663 Yr IOR 7x24x4hr Target PC307 38R3475 7334 Yr IOR 9x5x4hr Target PC308 38R3476 7604 Yr IOR 7x24x4hr Target PC309 38R3477 9575 Yr IOR 9x5x4hr Target PC310 38R3478 10255 Yr IOR 7x24x4hr Target PC311 38R3479 1336
8843 Blade HS20 3 Year IOR NBD 3 Yr IOR 9x5x4hr Target PC344 38R3840 1263 Yr IOR 7x24x4hr Target PC345 38R3841 1844 Yr IOR 9x5x4hr Target PC346 38R3842 2424 Yr IOR 7x24x4hr Target PC347 38R3843 3565 Yr IOR 9x5x4hr Target PC348 38R3844 3625 Yr IOR 7x24x4hr Target PC349 38R3845 540
8844 Blade JS21 3 Year IOL NBD 3 Yr IOR 9x5x4hr Target PC622 42V1196 1273 Yr IOR 7x24x4hr Target PC623 42V1197 1874 Yr IOR 9x5x4hr Target PC624 42V1198 2614 Yr IOR 7x24x4hr Target PC625 42V1199 3475 Yr IOR 9x5x4hr Target PC626 42V1200 3605 Yr IOR 7x24x4hr Target PC627 42V1201 512
8848 x326 1 Year IOR NBD 3 Yr IOR NBD PC332 38R3672 2223 Yr IOR 9x5x4hr Target PC333 38R3673 346
IBM PC PRODUCTS - X SERIESServicePacs for Hardware maintenance (V030)
For further information refer to Plet ZS04-0154 or the Operational Guide www.ibm.com/services/Europe/maintenance
Base Warranty ServicePac Description Pac No e-pac p/nMachine Type
Product Description
UK List Price £
3 Yr IOR 7x24x4hr Target PC334 38R3674 4524 Yr IOR NBD PC335 38R3675 366
4 Yr IOR 9x5x4hr Target PC336 38R3676 4664 Yr IOR 7x24x4hr Target PC337 38R3677 604
5 Yr IOR NBD PC338 38R3678 4675 Yr IOR 9x5x4hr Target PC339 38R3679 6245 Yr IOR 7x24x4hr Target PC340 38R3680 794
8849 x306M 1 Year IOL NBD 3 Yr IOR NBD PC471 41W9116 1333 Yr IOR 9x5x4hr Target PC472 41W9117 2603 Yr IOR 7x24x4hr Target PC473 41W9118 329
4 Yr IOR NBD PC474 41W9119 2004 Yr IOR 9x5x4hr Target PC475 41W9120 3424 Yr IOR 7x24x4hr Target PC476 41W9121 445
5 Yr IOR NBD PC477 41W9122 2675 Yr IOR 9x5x4hr Target PC478 41W9123 4455 Yr IOR 7x24x4hr Target PC479 41W9124 571
8850 Blade LS20 3 Year IOL NBD 3 Yr IOR 9x5x4hr Target PC435 41C5906 1283 Yr IOR 7x24x4hr Target PC436 41C5907 1864 Yr IOR 9x5x4hr Target PC437 41C5908 2434 Yr IOR 7x24x4hr Target PC438 41C5909 3445 Yr IOR 9x5x4hr Target PC439 41C5910 3575 Yr IOR 7x24x4hr Target PC440 41C5911 511
8852 Blade Chassis 3 Years IOL NBD 3 Yr IOR 7x24x4hr Target PC615 42V0923 8258853 Blade HS21 3 Year IOL NBD 3 Yr IOR 9x5x4hr Target PC650 12X6881 127
3 Yr IOR 7x24x4hr Target PC651 12X6882 1824 Yr IOR 9x5x4hr Target PC652 12X6883 2424 Yr IOR 7x24x4hr Target PC653 12X6884 3175 Yr IOR 9x5x4hr Target PC654 12X6885 3515 Yr IOR 7x24x4hr Target PC655 12X6886 435
8863 x366 3 Year IOL NBD 3 Yr IOR 9x5x4hr Target PC394 40M6875 684x3850 3 Yr IOR 7x24x4hr Target PC395 40M6876 1263
4 Yr IOR 9x5x4hr Target PC396 40M6877 10394 Yr IOR 7x24x4hr Target PC397 40M6878 15785 Yr IOR 9x5x4hr Target PC398 40M6879 15355 Yr IOR 7x24x4hr Target PC399 40M6880 2004
IBM PC PRODUCTS - X SERIES MAINTENANCE PACSServicePacs for Hardware maintenance (V031)
For further information refer to Plet ZS04-0154 or the Operational Guide www.ibm.com/services/Europe/maintenance
Note** Available only in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, France (excluding Overseas), Germany, Greece, Hungary, Israel, Italy, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, South Africa, Switzerland & UK
Click here to view Definitions
Note** Available only in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, France (excluding Overseas), Germany,
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pSeries PRODUCTSServicePacs for Hardware Maintenance (V044)
For more information refer to PLET ZS04-0163
Base Warranty ServicePac Desciption Pac No
0792 eServer 1 YR 5x9 NBD Blade Centre QS21 3 Yr On-Site NBD RS188 46D3961 257QS21 3 Yr On-Site 9x5xSBD RS189 46D3962 384
3 Yr On-Site 7x24xSBD RS190 46D3963 5004 Yr On-Site NBD RS191 46D3964 386
4 Yr On-Site 9x5xSBD RS192 46D3965 5984 Yr On-Site 7x24xSBD RS193 46D3966 666
5 Yr On-Site NBD RS194 46D3967 5145 Yr On-Site 9x5xSBD RS195 46D3968 736
5 Yr On-Site 7x24xSBD RS196 46D3969 850
7014 pSeries Rack 1 YR 7x24 SBD 3 YR Warranty Upgrade 7x24 SBD RS138* 12X6762 623
7031 eServer 7031-D24/T24 1 YR 5x9 NBD 1 YR Warranty Upgrade 5x9 SBD RS122* 41W9708 279 1 YR Warranty Upgrade 7x24 SBD RS123* 41W9709 416
7037 eServer 7037-A50 3 YR 5x9 NBD 3 YR Warranty Upgrade 5x9 SBD RS128*** 42V0913 2703 YR Warranty Upgrade 7x24 SBD RS129*** 42V0914 400
7047 eServer 7047-185 1 YR 5x9 NBD 1 YR Warranty Upgrade 5x9 SBD RS130*** 42V0915 1351 YR Warranty Upgrade 7x24 SBD RS131*** 42V0916 204
7047 eServer 7047-185 1 YR 5x9 NBD 3 YR Warranty Upgrade 5x9 SBD RS132*** 42V0917 13923 YR Warranty Upgrade 7x24 SBD RS133*** 42V0918 1586
7310 pSeries All 1 YR 5x9 NBD 1 YR Warranty Upgrade 5x9 SBD RS110* 39K3050 1441 YR Warranty Upgrade 7x24 SBD RS111* 39K3051 159
7315 pSeries All 1 YR 5x9 NBD 1 YR Warranty Upgrade 5x9 SBD RS110* 39K3050 1441 YR Warranty Upgrade 7x24 SBD RS111* 39K3051 159
9110 eServer p5 510 3 YR 5x9 NBD 3 YR Warranty Upgrade 5x9 SBD RS112* 40M7624 3593 YR Warranty Upgrade 7x24 SBD RS113* 40M7625 588
9110 eServer 9110-51A 3 YR 5x9 NBD 3 YR Warranty Upgrade 5x9 SBD RS134*** 42V0919 3163 YR Warranty Upgrade 7x24 SBD RS135*** 42V0920 539
9111 eServer 9111-285 1 YR 5x9 NBD 1 YR Warranty Upgrade 5x9 SBD RS120* 41W9706 1379111-285 1 YR Warranty Upgrade 7x24 SBD RS121* 41W9707 205
Note* Available only in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France (excluding Overseas), Germany, Greece, Hungary, Israel, Italy, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland & UK
Note** Available only in the following countries: Belgium, Denmark, Finland, France (excluding Overseas), Greece, Israel, Italy, Norway, Portugal, Spain, Sweden & UK
Click here to view Definitions
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Note* Available only in the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France (excluding Overseas), Germany, Greece, Hungary, Israel, Italy, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland & UK
Note** Available only in the following countries: Belgium, Denmark, Finland, France (excluding Overseas), Greece, Israel, Italy, Norway, Portugal, Spain, Sweden &
IBM PC PRODUCTS - OpenPowerServicePacs for Hardware Maintenance (V030)For further information refer to PLET ZS04-0178
Machine Model ServicePac Description Pac No e-pac p/n List Price £
9124 OpenPower ALL 3 Years IOR 9X5 SBD PC350 38R3855 955 HV4 3 Years IOR 9X24 SBD PC351 38R3856 1373 SAP/SOF 4 Years IOR 9x5 SBD PC352 38R3857 1412 4 Years IOR 9x24 SBD PC353 38R3858 1894 5 Years IOR 9x5 SBD PC354 38R3859 1971 5 Years IOR 9x24 SBD PC355 38R3860 2565
9123 OpenPower 3 Years IOR 9X5 SBD PC376 40M6810 247 HV2 3 Years IOR 9X24 SBD PC377 40M6811 519 SAP 4 Years IOR 9x5 SBD PC378 40M6812 630 4 Years IOR 9x24 SBD PC379 40M6813 993 5 Years IOR 9x5 SBD PC380 40M6814 1013 5 Years IOR 9x24 SBD PC381 40M6815 1395
9123 OpenPower 710 3 Years IOR 9X5 SBD OPO1 40M6822 247 HV2 3 Years IOR 9X24 SBD OPO2 40M6823 519 SOF 4 Years IOR 9x5 SBD OPO3 40M6824 630 4 Years IOR 9x24 SBD OPO4 40M6825 993 5 Years IOR 9x5 SBD OPO5 40M6826 1013 5 Years IOR 9x24 SBD OPO6 40M6827 1395
IBM xSeries 180 Day Startup SupportFor more information refer to PLET ZS02-0141.
ServicePac Description Pac No e-pac p/n List Price £
xSeries 90 Day Startup Support PC704 43X3840 100
xSeries 180 Day xSeries 180 Day Startup Support PC110 61P7383 193Startup Support
PC430 41C5615 881
The following support is provided:
For xSeries / System x 90 day Startup Support
Initial Support of the xSeries / System x server and its Server Proven Configuration on questions relating to:a. Set up and configuration support for your IBM eServer xSeries System x b. Error-free launch of your IBM eServer xSeries System x OS (excluding VMware and IBM Director) in your environmentc. Assistance with the installation of your IBM eServer xSeries System x options
Service does not include assistance for:1) connectivity issues2) remote or unattended installations3) the set up of options not provided by IBM4) non bundled or non preloaded applications.
Announcement countries 90 day offering:Austria / Belgium / Bulgaria / Croatia / Czech Rep / Denmark / Finland / France / Germany / Greece / Hungary / Ireland /Israel / Italy /Luxembourg / Netherlands / Norway / Poland / Portugal / Romania / Russia / Spain / S Africa / Slovakia / Slovenia / Sweden / Switzerland / Turkey / UK
For xSeries / BladeCenter 180 day Startup Support
Initial Support of the xSeries / BladeCenter server and its Server Proven Configuration on questions relating to:
a. Assistance with the set up of the system unit (hardware)b. Support of Software to error free launch - the system can boot and the pre-loaded software operates error freec. Assistance with the installation of bundled appkications, assistance with the installation of supported options by IBMd. Information about the Customers system and supplied software
f. Advice on where to obtain hardware and/or software updates from the Internetg. Assistance with basic usage queries on Server Proven Operating Systems and some pre-loaded / bundled softwareh. Assistance with the installation, set up and configuration of device driversi. Assistance with the set up and installation of drivers and printer softwarej. BladeCenter support includes the installed Blades as well as the BladeCenter chassis.
Product Description
Machine Description
Machine Type
Click here to view Definitions
xSeries/ System x 90 Day Startup
Support
BladeCenter 180 Day Startup Support
180 days of startup support for the BladeCenter and installed
Blades
d. Support to analyze machine failures to check that the hardware is working fault free, or returning the machine to factory installed defaults
e. Provision of fault analysis support to ensure that the hardware is working fault free or returning the machine to factory installed defaults
IBM xSeries 180 Day Startup SupportFor more information refer to PLET ZS02-0141.
ServicePac Description Pac No e-pac p/n List Price £Product Description
Machine Description
Machine Type
Announcement countries 180 day offerings:Austria / Belgium / Denmark / Finland / France / Germany / Ireland / Italy / Luxembourg / Netherlands / Norway / Portugal / Spain / Switzerland / Turkey / UK
Click here to view Definitions
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IBM Remote Technical Support - ServicePac for xSeries / BladeCenterFor more information refer to PLET ZS05-0132/0133
Purchasing Advice:
These ServicePacs are valid for a period of one year from registration.
ServicePac Description Pac No
1 CPU Server PC458 41C5756
2 CPU server PC459 41C5757
4 CPU Server PC460 41C5758
8 CPU Server PC461 41C5759
1 CPU Server PC656 12X6788
2 CPU server PC657 12X6789
4 CPU Server PC658 12X6790
8 CPU Server PC659 12X6791
PC462 41C5760
PC463 41C5761
Available in the following Countries:CEE Bulgaria, Croatia, Czech republic, Hungary, Poland, Rmania, Russia, Slovenia, SlovakiaCentral Austria, Germany, SwitzerlandNordics Denmark, Finland, Norway, SwedenNorth Ireland, Netherlands, United KingdomSouth Italy, Portugal, SpainWest Belgium, Luxembourg, France
The following support is provided:
the appropriate ServicePac option. Or for the BladeCenter the number of BladeCenter chassis's installed - not the number of Blades.
Type of xSeries Server
p/n to order
Remote Technical Support - ServicePac for xSeries (1 Year of Support)
1 year of Remote Telephone support for a single server
1 year of Remote Telephone support for a single server
1 year of Remote Telephone support for a single server
1 year of Remote Telephone support for a single server
Remote Technical Support - ServicePac for xSeries ( 3 years of support )
3 years of Remote Telephone support for a single server
3 years of Remote Telephone support for a single server
3 years of Remote Telephone support for a single server
3 years of Remote Telephone support for a single server
Remote Technical Support - ServicePac for BladeCenter 1 BladeCenter +
installed Blades
1 year of Remote Telephone support for One BladeCenter
and installed Blades
2 BladeCenters + installed Blades
1 year of Remote Telephone support for Two BladeCenters
and installed Blades
RTS - ServicePac for xSeries / BladeCenter
a. Provides a single point of contact for questions on xSeries and BladeCentersb. Answers 'how to' questions and usage questions on the HW and installed SWc. Gives customers easy access to our xSeries and BladeCenter skills.d. Provides office hours support to customers xSeries and BladeCenter environments.e. Compliments the total solution from IBMf. Helps reduce downtime and therefore increase productivityg. Allows the packaging of support into the HW saleh. Provides defect as well as non-defect voice supporti. Supplements internal staff with IBM's skills in the xSeries and BladeCenter solution.
IBM Remote Technical Support - ServicePac for xSeries / BladeCenterFor more information refer to PLET ZS05-0132/0133
the appropriate ServicePac option. Or for the BladeCenter the number of BladeCenter chassis's installed - not the number of
Click here to view Definitions
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RTS - ServicePac for xSeries / BladeCenter
d. Provides office hours support to customers xSeries and BladeCenter environments.
IBM ServicePac for Supportline for MicrosoftFor more information refer to PLET ZS02-0109
These ServicePacs are valid for aperiod of one year from registration
Available in UK only:
Number of Servers ServicePac Description Pac No List Price £
ServicePac for 1 PC109 61P7378 1998Supportline for 2 61P7379 3205Microsoft
The following support is provided:
ServicePac for Supportline for Microsoft
a. Provides a single point of contact for IBM and MV Software Supportb. Answers 'how to' questions on the Windows Operating systems and Back Office Productsc. Gives customers easy access to our Microsoft Product Specialistsd. Provides a convenient service with unlimited telephone support calls for the life of the contracte. Provides 24 x 7 coverage for the customers operationsf. Provide consisten comprehensive technical supportg. Complements the total solution provided to the customerh. Helps reduce downtime and increase productivityi. Allows the packaging of software support into the HW Salej. Resolves customer usage and operational questions and queries
Click here to view Definitions
PC PRODUCT FAMILY
p/n to order
Remote telephone assistance for customers running a
Microsoft OS environment
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Click here to view Definitions
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IBM ServicePac for Supportline for VMware on xSeriesFor more information refer to PLET ZS03-0148
Purchasing Advice:
These ServicePacs are valid for a period of one year from registration.
For Exammple:
ServicePac Description Pac No PRIMARY p/n List Price £
Up to 2-way Server PC209 96P2850 1381
4-way Server PC210 96P2857 2544
8-way Server PC211 96P2858 4542
16-way Server PC212 96P2859 7266
Up to 2-way Server PC660 12X6780 814
4-way Server PC661 12X6781 1239
8-way Server PC662 12X6782 2183
PC663 12X6783 5698
Up to 2-way Server PC664 12X6784 2320
4-way Server PC665 12X6785 3530
8-way Server PC666 12X6786 6220
PC667 12X6787 16238
When selecting the appropriate ServicePac option to be sold to the end-user customer, match the corresponding Software support ServicePac to the number of Vmware licences purchased per server.
1. A Customer purchasing a single xSeries server running a 4-way Vmware licence MUST purchase the correspoinding 4-way ServicePac for Supportline for Vmware pac in order to receive support on that installation.
2. A customer purchasing a five (5) xSeries servers running 2-way Vmware licences and two (2) xSeries Servers running 8-way Vmware licences MUST purchase the corresponding 5 x 2-way ServicePacs (Part # 96P2850) and 2 x 8-way ServicePacs (Part # 96P2858) in order to receive support on that installation.
Type of xSeries Server
ServicePac for Supportline for Vmware on xSeries (ESX Server 2.x)
Vmware SW Support on a single 2-way xSeries Server
Vmware SW Support on a single 4-way xSeries Server
Vmware SW Support on a single 8-way xSeries Server
Vmware SW Support on a single 16-way xSeries Server
ServicePac for Support Line for VMware on System x (VMware Infrastructure 3.x) - 1 Year of 24x7 Support
Vmware SW Support on a single 2-way xSeries Server
Vmware SW Support on a single 4-way xSeries Server
Vmware SW Support on a single 8-way xSeries Server
BladeCenter (including installed
Blades
Vmware SW Support on a single BladeCenter + installed
Blades
ServicePac for Support Line for VMware on System x (VMware Infrastructure 3.x) - 3 years of 24x7 support
Vmware SW Support on a single 2-way xSeries Server
Vmware SW Support on a single 4-way xSeries Server
Vmware SW Support on a single 8-way xSeries Server
BladeCenter (including installed
Blades
Vmware SW Support on a single BladeCenter + installed
Blades
IBM ServicePac for Supportline for VMware on xSeriesFor more information refer to PLET ZS03-0148
Purchasing Advice:
These ServicePacs are valid for a period of one year from registration.
When selecting the appropriate ServicePac option to be sold to the end-user customer, match the corresponding Software support ServicePac to the number of Vmware licences purchased per server.
ServicePac Description Pac No PRIMARY p/n
Up to 2-socket Server PC 797 46D3512 1104
4-socket Server PC798 46D3513 1680
8-socket Server PC799 46D3514 2960
PC800 46D3515 7728
Up to 2-way Server PC801 46D3516 3146
4-way Server PC802 46D3517 4788
8-way Server PC803 46D3518 8436
PC804 46D3519 22025
Currently Qualified xSeries Servers - VMware ESX Server 2.xSource: VMware Systems Compatibility Guide for ESX Server 2.x (18th July 2006)
ServicePac for Support Line for VMware on System x (VMware Infrastructure 3.x) - 1 Year of 9x5 support
VMware SW Support on a single 2-socket System x
Server
Vmware SW Support on a single 4-socket System x
Server
Vmware SW Support on a single 8-socket System x
Server
BladeCenter (including installed
Blades
Vmware SW Support on a single BladeCenter + installed
Blades
ServicePac for Support Line for VMware on System x (VMware Infrastructure 3.x) - 3 years of 9x5 support
Vmware SW Support on a single 2-socket System x
Server
Vmware SW Support on a single 4-socket System x
Server
Vmware SW Support on a single 8-socket System x
Server
BladeCenter (including installed
Blades
Vmware SW Support on a single BladeCenter + installed
Blades
IBM ServicePac for Supportline for VMware on xSeriesFor more information refer to PLET ZS03-0148
Purchasing Advice:
These ServicePacs are valid for a period of one year from registration.
When selecting the appropriate ServicePac option to be sold to the end-user customer, match the corresponding Software support ServicePac to the number of Vmware licences purchased per server.
IBM ServicePac for Supportline for VMware on xSeriesFor more information refer to PLET ZS03-0148
Purchasing Advice:
These ServicePacs are valid for a period of one year from registration.
When selecting the appropriate ServicePac option to be sold to the end-user customer, match the corresponding Software support ServicePac to the number of Vmware licences purchased per server.
a. Provides a single point of contact for questions on Bmware on xSeriesb. Answers 'how to' questions and usage questions on Vmwarec. Gives customers easy access to our Vmware, Microsoft & Linux skillsd. Provides 24 x 7 coverage for the customers operationse. Compliments the total Vmware solution from IBMf. Helps reduce downtime and therefore increase productivityg. Allows the packaging of software support into the HW and SW Saleh. Provides defect supporti. Supplements internal staff with IBM's skills in this product area
When selecting the appropriate ServicePac option to be sold to the end-user customer, match the corresponding Software support
Click here to view Definitions
1. A Customer purchasing a single xSeries server running a 4-way Vmware licence MUST purchase the correspoinding 4-way ServicePac for Supportline for Vmware pac in order to receive support on that installation.
2. A customer purchasing a five (5) xSeries servers running 2-way Vmware licences and two (2) xSeries Servers running 8-way Vmware licences MUST purchase the corresponding 5 x 2-way ServicePacs (Part # 96P2850) and 2 x 8-way ServicePacs (Part # 96P2858) in order to receive support on that installation.
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When selecting the appropriate ServicePac option to be sold to the end-user customer, match the corresponding Software support
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List Price €
898
1370
2410
6290
2560
3900
6860
17910
Currently Qualified xSeries Servers - VMware ESX Server 2.x
Selectable Options16-way
96P2859N/AN/AN/AN/A
When selecting the appropriate ServicePac option to be sold to the end-user customer, match the corresponding Software support
Currently Qualified xSeries Servers - VMware ESX Server 3.x
Selectable OptionsBladeCenter
12X6783 Part # for: 1 year option (24x7)12X6787 Part # for: 3 year option (24x7)46D3515 Part # for: 1 year option (9x5)46D3519 Part # for: 3 year option (9x5)
N/AN/AN/AN/AN/AN/AN/AN/AYesN/A
When selecting the appropriate ServicePac option to be sold to the end-user customer, match the corresponding Software support
d. Provides 24 x 7 coverage for the customers operations
IBM ServicePac for IBM Director Software Support on xSeriesFor more information refer to PLET ZS04-0118
DESCRIPTION Pac No List Price £
SW Support for up to 10 Agents running IBM Director PC256 29R5097 269SW Support for up to 20 Agents runnin IBM Director PC257 29R5098 505SW Support for up to 50 Agents running IBM Director PC258 29R5099 1077
The following support is provided:
For IBM Director Software Support
Highlights of the offering include:
Software Support focused on the IBM Director productAccess to technical expertsUnlimited calls and unlimited callersSingle point of ContactAttractivelyn priced, predicatable support costs - one time fee for one year of supportPackaged on a "number of Director Agents" basis
Availability:Central Austria, Germany, SwitzerlandCEE Czech Rep (In English language only)Nordics Denmark, Finland, Norway, SwedenNorth Ireland, Netherlands, United KingdomSouth Italy, Portugal, SpainWest Belgium, Luxembourg, France
Supported ProductsxSeries System Software - BIOS / Drivers / Firmware
IBM Director 4,1 (and future releases) including: Server / Agent / console
Hours of Coverage (local Country) - 0900 to 1700
p/n to order
IBM Director Software Support
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the Server Plus Pacs sold by xSeries. The service provides remote assistance with questions pertaining to the installation / setup and configuration of the IBM Director and Server Plus Pac products. With unlimited
Plus: Active PCI Manager / Capacity Manager / Rack Manager / Software Rejuvenation / System Availability / Software Distribution / Remote Deployment Manager
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90-day support for ThinkVantage™ TechnologiesFor more information refer to PLET ZS04-0128
DESCRIPTION Pac No List Price £
TVT 90 Day Support (Channel) PC259 29R5102 TBA
The following support is provided:
For 90-Day ThinkVantage™ Technologies Support
a. Image Ultra Builder (version 2.01 and above)b. Systems Migration Assistant (version 4.1 and abovec. Rescue and Recovery with Rapid Restore (version 4.0 and above)d. AccessIBM (version 4.0 and above)e. Client Security (version 5.21 and above)f. Access Connections (version 3.0 and above)g.Software Delivery Assistant (version 1.3 and above)
Access to the service will be restricted to a maximum of three named employees who can use the sevice.
Service OutlineAll support will be provided in English LanguagePlanning services will not be included with this offering.
1. Installation and DeploymentSupport will provide support for manual and silent installation of each TVT product
2. Configuration and CustomisationIBM will assist the customer in configuring and customising the product as supported by each product.
3. Usability
4. Performance Tuning
p/n to order
90-day support for ThinkVantage™ Technologies
IBM's 90-Day support for ThinkVantage™ Technologies provides telephone support on the named suite of ThinkVantage™ tools running on an IBM PC and using a Microsoft Operating system.
The intented Customers of this service are experienced technicians who are either acting in a support role within their own organisation's support structure or who are involved in the deployment of the supported ThinkVantage™ tools.
If the customer has not already deployed the product IBM will offer support on product deployment through customised scripted installation, as documented in each producst's deployment guide.
IBM will not be responsible for the creation of custom configurations unless through prior agreement. Custom configuration would be a separate fee based service.
Support and information will be provided on the supported product(s) features and capabilities. Basic usability questions, which can be found documented in the product user guide, is not supported.
IBM will provide information on latest patches and upgrades available for each product, but this excludes assisting the customer in fine tuning the product for improved operating system performance.
90-day support for ThinkVantage™ TechnologiesFor more information refer to PLET ZS04-0128
DESCRIPTION Pac No List Price £p/n to order
5. Product defectsWe will provide support on defects encountered while installing/using each product.
Further information on ThinkVantage™ Technologies can be found at the following website:
2090ES-2105ES 4 YR IOR 7x24 SBD PR97 N/A 29R5146 163483 YR IOR 5x11 NBD PR94 N/A 29R5143 111983 YR IOR 7x24 SBD PR93 N/A 29R5142 145572 YR IOR 5x11 NBD PR90 N/A 29R5139 80482 YR IOR 7x24 SBD PR89 N/A 29R5138 104631 YR IOR 5x11 NBD PR200 N/A 39K3143 4967
1 YR IOR 7x24 SBD PW PR201 N/A 39K3144 64582707 InfoPrint All Models 1 YR IOR 7x24 SBD PR453 N/A 44J8112* 5177
2190 / 2210 / 2235 2 YR IOR 5x9 NBD PR454 N/A 44J8113* 85612 YR IOR 7x24 SBD PR455 N/A 44J8114* 112523 YR IOR 5x9 NBD PR456 N/A 44J8115* 126713 YR IOR 7x24 SBD PR457 N/A 44J8116* 164724 YR IOR 5x9 NBD PR458 N/A 44J8117* 163234 YR IOR 7x24 SBD PR459 N/A 44J8118* 21111
1 YR IOR 5x9 NBD PW PR460 N/A 44J8119 50511 YR IOR 7x24 SBD PW PR461 N/A 44J8120 6440
Machine Model
HPAC Part Number
Epac Part Number
List Price £
* Only available in the following Countries: Belgium, Denmark, Finland, France, Greece, Ireland, Israel, Italy, Luxembourg, Netherlands, Norway, Portugal, South Africa, Spain, Switzerland, Sweden, Turkey & UK.
IBM CUTSHEET PRINTERSServicePacs for Hardware Maintenance (V068)For more information refer to PLET ZS04-0103.
IBM CUTSHEET PRINTERSServicePacs for Hardware Maintenance (V068)For more information refer to PLET ZS04-0103.
Machine Type Product Description ServicePac Desciption Pac NoMachine Model
HPAC Part Number
Epac Part Number
List Price £
Printers with 12 Month Base Warranty2761 InfoPrint 001 4 YR IOR 5x11 NBD PR108 N/A 29R5201 5030
2060ES-2075ES 4 YR IOR 7x24 SBD PR107 N/A 29R5200 65393 YR IOR 5x11 NBD PR104 N/A 29R5197 40723 YR IOR 7x24 SBD PR103 N/A 29R5196 52942 YR IOR 5x11 NBD PR100 N/A 29R5193 22992 YR IOR 7x24 SBD PR99 N/A 29R5192 29891 YR IOR 5x11 NBD PR198 N/A 39K3141 2483
M/T 4614 ServicePac for Maintenance Services in U.K., see also PLET ZS98-0155
M/T 4614 ServicePac for Maintenance Services in Germany, see also PLET ZS98-0216ext. maintenance service 6 days 07.00-22.00
hrsext. maintenance service 6 days 07.00-22.00 hrs
M/T 4614 ServicePac for Maintenance Services in Ireland, see also PLET ZS98-0229ext. maintenance service 7 days 08.00-21.00
hrs
M/T 4610, 4614, 4695 ServicePac for Maintenance Services in France, see also PLET ZS99-0107ext. maintenance service 7 days 08.00-22.00
hrsext. maintenance service 6 days 08.00-22.00 hrsext. maintenance service 7 days 08.00-22.00 hrsext. maintenance service 6 days 08.00-22.00 hrsext. maintenance service 7 days 08.00-22.00 hrsext. maintenance service 6 days 08.00-22.00 hrsext. maintenance service 7 days 08.00-22.00 hrsext. maintenance service 6 days 08.00-22.00 hrs
* Available in Austria, Belgium, Denmark, France(excluding overseas), Finland, Germany, Ireland, Sweden, Norway, South Africa and Switzerland
Click here to view Definitions
M/T 4614 ServicePac for Maintenance Services in U.K., see also PLET ZS98-0155
M/T 4614 ServicePac for Maintenance Services in Germany, see also PLET ZS98-0216
M/T 4614 ServicePac for Maintenance Services in Ireland, see also PLET ZS98-0229
M/T 4610, 4614, 4695 ServicePac for Maintenance Services in France, see also PLET ZS99-0107
Point of Sale (POS)PS01 14J1278 N/A Ext maintenance service 00.00.2000 4695PS05 14J1279 N/A 7 day 08:00 - 24:-00 h 00.00.2000 4695
Pac No ServicePac Description Effective Date
8230 013/213
HPAC Part Number
Epac Part Number
Machine Type
HPAC Part Number
Epac Part Number
Machine Type
HPAC Part Number
Epac Part Number
Machine Type
Storage SD07 14J0425 N/A 3 Yr TBA 7205SD14 61P7638 N/A 3 Yr IOR 5x9 NBD 20.12.2005 3580SD15 61P7639 N/A 3 Yr On-Site 7x24x4hr Target 20.12.2005 3580SD16 96P2424 N/A 3 Yr On-Site 5x9x4hr Target 20.12.2005 1722SD17 96P2425 N/A 3 Yr On-Site 7x24x4hr Target 20.12.2005 1722
Pac No ServicePac Description Effective Date
IBM Smoothstart Services Clustered Servers
IS01 14J0853 N/A TBA 8659
IS01 14J0853 N/A TBA 8660
IS01 14J0853 N/A TBA 8661
IS01 14J0853 N/A TBA 8662
IS01 14J0853 N/A TBA 8651
IS01 14J0853 N/A TBA 8680
Pac No ServicePac Description Effective Date
IBM Smoothstart Services PC ServersIS03 14J0942 N/A Installation of 1 of the servers TBA 8476IS03 14J0942 N/A Installation of 1 of the servers TBA 8644IS03 14J0942 N/A Installation of 1 of the servers TBA 8659IS03 14J0942 N/A Installation of 1 of the servers TBA 8660IS03 14J0942 N/A Installation of 1 of the servers TBA 8661IS03 14J0942 N/A Installation of 1 of the servers TBA 8662IS03 14J0942 N/A Installation of 1 of the servers TBA 8651IS03 14J0942 N/A Installation of 1 of the servers TBA 8680
Pac No ServicePac Description Effective Date
iSeries/AS400 productsAS92 14J1238 N/A 3 YR Maint Offering 4/28/2005 9406AS93 14J1239 N/A 3 YR Maint Offering 4/28/2005 9406AS94 14J1240 N/A 3 YR Maint Offering 4/28/2005 9406AS98 14J1287 N/A 3 YR Maint Offering 4/28/2005 9406AS99 14J1288 N/A 3 YR Maint Offering 4/28/2005 9406
AS103 87H8460 N/A 3 YR Maint Offering 4/28/2005 9406
HPAC Part Number
Epac Part Number
Machine Type
Installation of 2 servers sharing the same MT
Installation of 2 servers sharing the same MT
Installation of 2 servers sharing the same MT
Installation of 2 servers sharing the same MT
Installation of 2 servers sharing the same MT
Installation of 2 servers sharing the same MT
HPAC Part Number
Epac Part Number
Machine Type
HPAC Part Number
Epac Part Number
Machine Type
AS104 87H8461 N/A 3 YR Maint Offering 4/28/2005 9406AS105 87H8462 N/A 3 YR Maint Offering 4/28/2005 9406AS106 87H8463 N/A 3 YR Maint Offering 4/28/2005 9406AS107 87H8464 N/A 3 YR Maint Offering 4/28/2005 9406AS108 87H8465 N/A 3 YR Maint Offering 4/28/2005 9406AS109 87H8466 N/A 3 YR Maint Offering 4/28/2005 9406AS110 87H8467 N/A 3 YR Maint Offering 4/28/2005 9406AS111 87H8468 N/A 3 YR Maint Offering 4/28/2005 9406AS112 87H8469 N/A 3 YR Maint Offering 4/28/2005 9406AS113 87H8470 N/A 3 YR Maint Offering 4/28/2005 9406AS114 87H8471 N/A 3 YR Maint Offering 4/28/2005 9406AS115* 87H8472 N/A 3 YR Maint Offering 4/28/2005 9406AS116* 87H8473 N/A 3 YR Maint Offering 4/28/2005 9406AS117* 87H8474 N/A 3 YR Maint Offering 4/28/2005 9406AS118* 87H8475 N/A 3 YR Maint Offering 4/28/2005 9406AS119* 87H8476 N/A 3 YR Maint Offering 4/28/2005 9406AS120* 87H8477 N/A 3 YR Maint Offering 4/28/2005 9406AS121* 87H8478 N/A 3 YR Maint Offering 4/28/2005 9406AS122* 87H8479 N/A 3 YR Maint Offering 4/28/2005 9406AS123* 87H8480 N/A 3 YR Maint Offering 4/28/2005 9406AS124* 87H8481 N/A 3 YR Maint Offering 4/28/2005 9406AS125* 87H8482 N/A 3 YR Maint Offering 4/28/2005 9406AS126* 87H8483 N/A 3 YR Maint Offering 4/28/2005 9406AS127* 87H8484 N/A 3 YR Maint Offering 4/28/2005 9406AS128* 87H8485 N/A 3 YR Maint Offering 4/28/2005 9406AS129* 87H8486 N/A 3 YR Maint Offering 4/28/2005 9406AS130* 87H8487 N/A 3 YR Maint Offering 4/28/2005 9406AS131* 87H8488 N/A 3 YR Maint Offering 4/28/2005 9406AS132* 87H8489 N/A 3 YR Maint Offering 4/28/2005 9406AS133* 87H8490 N/A 3 YR Maint Offering 4/28/2005 9406AS134* 87H8491 N/A 3 YR Maint Offering 4/28/2005 9406AS135* 87H8492 N/A 3 YR Maint Offering 4/28/2005 9406AS136* 87H8493 N/A 3 YR Maint Offering 4/28/2005 9406AS137* 87H8494 N/A 3 YR Maint Offering 4/28/2005 9406AS138* 87H8495 N/A 3 YR Maint Offering 4/28/2005 9406AS139* 87H8496 N/A 3 YR Maint Offering 4/28/2005 9406AS140* 87H8497 N/A 3 YR Maint Offering 4/28/2005 9406AS141* 87H8498 N/A 3 YR Maint Offering 4/28/2005 9406AS142* 87H8499 N/A 3 YR Maint Offering 4/28/2005 9406AS143* 87H8500 N/A 3 YR Maint Offering 4/28/2005 9406AS144* 87H8501 N/A 3 YR Maint Offering 4/28/2005 9406AS145 14J1523 N/A 3 YR Maint Offering 4/28/2005 9406AS146 14J1524 N/A 3 YR Maint Offering 4/28/2005 9406AS147 14J1525 N/A 3 YR Maint Offering 4/28/2005 9406
AS148* 29P0227 N/A 3 YR Maint Offering 4/28/2005 9406AS149* 29P0228 N/A 3 YR Maint Offering 4/28/2005 9406AS150* 29P0229 N/A 3 YR Maint Offering 4/28/2005 9406AS151* 29P0230 N/A 3 YR Maint Offering 4/28/2005 9406AS152* 29P0231 N/A 3 YR Maint Offering 4/28/2005 9406AS153* 29P0232 N/A 3 YR Maint Offering 4/28/2005 9406AS154* 29P0233 N/A 3 YR Maint Offering 4/28/2005 9406AS155* 29P0234 N/A 3 YR Maint Offering 4/28/2005 9406AS156* 29P0235 N/A 3 YR Maint Offering 4/28/2005 9406AS157* 29P0236 N/A 3 YR Maint Offering 4/28/2005 9406AS158* 29P0237 N/A 3 YR Maint Offering 4/28/2005 9406AS159* 29P0238 N/A 3 YR Maint Offering 4/28/2005 9406AS160* 29P0239 N/A 3 YR Maint Offering 4/28/2005 9406AS161* 29P0240 N/A 3 YR Maint Offering 4/28/2005 9406AS162* 29P0241 N/A 3 YR Maint Offering 4/28/2005 9406AS163* 29P0242 N/A 3 YR Maint Offering 4/28/2005 9406AS164* 29P0243 N/A 3 YR Maint Offering 4/28/2005 9406AS165* 29P0244 N/A 3 YR Maint Offering 4/28/2005 9406AS166* 29P0245 N/A 3 YR Maint Offering 4/28/2005 9406AS167* 29P0246 N/A 3 YR Maint Offering 4/28/2005 9406AS168* 29P0247 N/A 3 YR Maint Offering 4/28/2005 9406AS169* 29P0248 N/A 3 YR Maint Offering 4/28/2005 9406AS170* 29P0249 N/A 3 YR Maint Offering 4/28/2005 9406AS172* 61P7645** N/A 3 YR Maint Offering 4/28/2005 9406AS173 61P7646** N/A 3 YR Maint Offering 4/28/2005 9406AS174 61P7647** N/A 3 YR Maint Offering 4/28/2005 9406AS175 61P7648** N/A 3 YR Maint Offering 4/28/2005 9406AS176 61P7649** N/A 3 YR Maint Offering 4/28/2005 9406AS177 61P7650** N/A 3 YR Maint Offering 4/28/2005 9406AS178 61P7651** N/A 3 YR Maint Offering 4/28/2005 9406AS179 61P7652** N/A 3 YR Maint Offering 4/28/2005 9406AS171 29P0250 N/A 3 YR Maint Offering 4/28/2005 9406AS180 6107653* N/A 3 YR Maint Offering 4/28/2005 9406AS181 41W9714 N/A 3YRS Warranty Extension 5x9 SBD 4/25/2006 9405AS182 41W9715 N/A 3YRS Warranty Extension 5x9 SBD 4/25/2006 9405AS183 41W9716 N/A 3YRS Warranty Extension 5x9 SBD 4/25/2006 9405
pSeries/RS6000 products
Pac No ServicePac Description Effective Date
RS6000RS06 14J0920 N/A 3 YR IOR 5x9x4Hr 4/28/2005 7043RS14 14J1233 N/A 3 YR IOR 5x9x4Hr 4/28/2005 7043
HPAC Part Number
Epac Part Number
Machine Type
RS20 14J1339 N/A 3 YR IOR 5x9x4Hr 4/28/2005 7046RS21 14J1340 N/A 3 YR IOR 5x9x4Hr 4/28/2005 7044RS22 14J1398 N/A 3 YR IOR 5x9x4Hr 4/28/2005 7044RS23 14J1399 N/A 3 YR IOR 5x9x4Hr 4/28/2005 7044RS24 14J1400 N/A 3 YR IOR 5x9x4Hr 4/28/2005 7044RS25 14J1401 N/A 3 YR IOR 5x9x4Hr 4/28/2005 7044RS34 14J1506 N/A 3 YR IOR 5x9x4Hr 4/28/2005 7014RS60 29P0402 N/A 3 YR IOR 5x9x4Hr 4/28/2005 7044RS61 29P0403 N/A 3 YR IOR 5x9x4Hr 4/28/2005 7044
pSeriesRS35 14J1555 N/A 3 YR Maint Offering 4/28/2005 640RS36 14J1556 N/A 3 YR Maint Offering 4/28/2005 640RS37 14J1557 N/A 3 YR Maint Offering 4/28/2005 640RS38 14J1558 N/A 3 YR Maint Offering 4/28/2005 640RS39 14J1559 N/A 3 YR Maint Offering 4/28/2005 640RS40 11N8581 N/A 3 YR Maint Offering 4/28/2005 640RS41 11N8582 N/A 3 YR Maint Offering 4/28/2005 640RS42* 87H8610 N/A 3 YR Maint Offering 4/28/2005 620RS43* 87H8611 N/A 3 YR Maint Offering 4/28/2005 620RS44* 87H8612 N/A 3 YR Maint Offering 4/28/2005 620RS45* 87H8613 N/A 3 YR Maint Offering 4/28/2005 620RS46* 87H8614 N/A 3 YR Maint Offering 4/28/2005 660RS47* 87H8615 N/A 3 YR Maint Offering 4/28/2005 660RS48* 87H8616 N/A 3 YR Maint Offering 4/28/2005 660RS49* 87H8617 N/A 3 YR Maint Offering 4/28/2005 660RS50* 29P0213 N/A 3 YR Maint Offering 4/28/2005 620RS51* 29P0214 N/A 3 YR Maint Offering 4/28/2005 620RS52* 29P0215 N/A 3 YR Maint Offering 4/28/2005 620RS53* 29P0216 N/A 3 YR Maint Offering 4/28/2005 660RS54* 29P0217 N/A 3 YR Maint Offering 4/28/2005 660RS55* 29P0218 N/A 3 YR Maint Offering 4/28/2005 660RS56* 29P0398 N/A 3 YR Maint Offering 4/28/2005 610RS57* 29P0399 N/A 3 YR Maint Offering 4/28/2005 610RS58 29P0400 N/A 3 YR Maint Offering 4/28/2005 640RS59 29P0401 N/A 3 YR Maint Offering 4/28/2005 640RS62* 61P7338 N/A 3 YR Maint Offering 4/28/2005 610RS63* 61P7339 N/A 3 YR Maint Offering 4/28/2005 610RS64* 61P7340 N/A 3 YR Maint Offering 4/28/2005 9112RS65* 61P7341 N/A 3 YR Maint Offering 4/28/2005 9112
Training ServicesDE04 41C5725 N/A e-Learning Course for BladeCentre 6/26/2007 N/A
DE05 41C5726 N/A e-Learning Course for IBM Director 6/26/2007N/A
DE06 41C5727 N/A e-Learning Course for VMware 6/26/2007 N/A
HPAC Part Number
Epac Part Number
Machine Type
ServicePacs WDFM History
WDFM Description
Mobile ProductsRemoval of Pac
Removal of Pac
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Hardcopy P/N'sRemoval of Pac
Hardcopy P/N'sRemoval of Pac
Back to hot links.
Removal of Pac
Hardcopy P/N's
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Hardcopy P/N's
MT removed from Epac
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WDFM Description
TransNote
Removal of PacRemoval of PacRemoval of PacRemoval of Pac
WDFM DescriptionNetVista/ThinkCentre
Removal of Pac
Hardcopy P/N'sRemoval of Pac
Removal of PacRemoval of PacRemoval of PacRemoval of PacRemoval of PacRemoval of PacRemoval of PacRemoval of PacRemoval of PacRemoval of PacRemoval of PacRemoval of PacRemoval of PacRemoval of Pac
Removal of PacRemoval of PacRemoval of PacRemoval of PacRemoval of PacHardcopy P/N'sRemoval of Pac
MT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from Epac
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WDFM Description
VisualsHardcopy P/N'sRemoval of Pac
Hardcopy P/N'sRemoval of Pac
Removal of PacRemoval of PacRemoval of PacRemoval of PacRemoval of PacRemoval of PacRemoval of PacRemoval of PacRemoval of Pac
MT removed for EpacMT removed for EpacMT removed for Epac
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WDFM DescriptionIntellistations
Removal of Pac
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WDFM Description
xSeriesRemoval of PacRemoval of Pac
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MT removed from Epac
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epac P/N's Removed
Hardcopy P/N's Removedepac P/N's Removed
MT removed from EpacMT removed from Epac
Removal of PacRemoval of PacRemoval of PacHardcopy P/N's
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MT removed from Epac
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MT removed from Epac Removal of Pac & 8832 moved to PC344 - 349MT removed from Epac
Removal of Pac & 8832 moved to PC344 - 349MT removed from Epac
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epac P/N's Removed
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epac P/N's Removed
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epac P/N's Removed
MT removed from EpacMT removed from Epac
epac P/N's Removed
MT moved to PC152/153MT moved to PC410/422
MT moved to Total Storage SD63/65
MT moved to PC152/153MT moved to PC410/422
MT moved to Total Storage SD63/65MT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from EpacMT removed from Epac
Removal of Pac
Removal of Pac
MT removed from EpacMT removed from EpacMT removed for Epac
Removal of Pac
MT removed from Epac
MT removed for EpacMT removed from EpacMT removed for Epac
IBM Smoothstart Services PC ServersN'finity 3000 - All ModelsN'finity 3500 - All ModelsN'finity 5000 - All ModelsN'finity 5500 - All ModelsN'finity 5500 M10 - All ModelsN'finity 5500 M20 - All ModelsN'finity 7000 - All ModelsN'finity 7000 M10 - All Models
Machine Model
iSeries/AS400 productsFC 5051 and 5055 FC 5052, 5057 and 5058
FC 5065FC 5101 or 5108 or 5118250 FC 2295
FC 5061, 5080, 5081, 5082 and 5083
250 FC 2296270 FC 2248 ICC 1517270 FC 2250 ICC 1516270 FC 2250 ICC 1518270 FC 2252 ICC 1516270 FC 2252 ICC 1519270 FC 2253 ICC 1516270 FC 2253 ICC 1520270 FC 2422 ICC 1516270 FC 2423 ICC 1516270 FC 2424 ICC 1516820 FC 2395 ICC 1521820 FC 2395 ICC 1522-1523-1524820 FC 2396 ICC 1521
820 FC 2397 ICC 1521
820 FC 2398 ICC 1521
820 FC 2425 ICC 1521820 FC 2426 ICC 1521820 FC 2427 ICC 1521830 FC 2400 ICC 1531
830 FC 2402 ICC 1531
830 FC 2403 ICC 1531
840 FC 2418 ICC 1540
840 FC 2420 ICC 1540
FC 5033FC 5034 or 5035 FC 5074 or 5094FC 5077FC 5079 or 5294FC 7127SB2 FC 2315SB3 FC 2316SB3 FC 2318FC 7104 or 7116FC 7123 or 7136FC 5075 or 0595 or 5095
820 FC 2396 ICC 1522-1523-1524-1525
820 FC 2397 ICC 1522-1523-1524-1525-1526
820 FC 2398 ICC 1522-1523-1524-1525-1526-1527
830 FC 2400 ICC 1532-1533-1534-1535
830 FC 2402 ICC 1532-1533-1534-1535-1536
830 FC 2403 ICC 1532-1533-1534-1535-1536-1537
840 FC 2418 ICC 1541-1542-1543-1544-1545-1546
840 FC 2420 ICC 1541-1542-1543-1544-1545-1546-1547
270 FC 2431 ICC 1518270 FC 2432 ICC 1516270 FC 2432 ICC 1519270 FC 2434 ICC 1516270 FC 2434 ICC 1520270 FC 2452270 FC 2454820 FC 2435 ICC 1521820 FC 2435 ICC 1522-1523-1524820 FC 2436 ICC 1521
820 FC 2437 ICC 1521
820 FC 2438 ICC 1521
820 FC 2456820 FC 2457820 FC 2458820 FC 0150820 FC 0151820 FC 0152840 FC 2461 ICC 1540
800 FC 2463 Package 7400800 FC 2464 Package 7408810 FC 2466 Package 7407810 FC 2466 Package 7409810 FC 2467 Package 7410810 FC 2467 Package 7412810 FC 2469 Package 7428810 FC 2469 Package 7430FC 5078 or 0578 or 0578 or 5078iSeries FC 7124520 FC7390/7391/7393520 FC7392/7394520 FC7395/7396
pSeries/RS6000 products
Machine Model
RS6000150150
820 FC 2436 ICC 1522-1523-1524-1525
820 FC 2437 ICC 1522-1523-1524-1525-1526
820 FC 2438 ICC 1522-1523-1524-1525-1526-1527
840 FC 2461 ICC 1541-1542-1543-1544-1545-1546-1547-1548
B50170
270 (1 Way 1x FC 4361)270 (2 Way 1x FC 4362/4365)
270 (4 Way 2x FC 4362/4365)T00 & T42 (Rack)270 (2 Way FC 4366)270 (4Way 2x FC 4366)
pSeriesB80 (1 Way) B80 (2 Way FC 4362)B80 (4 Way FC 4362x2)B80 (2 Way FC 4365)B80 (4 Way FC 4365x2)B80 (3 Way FC 4361+4362)B80 (3 Way FC 4361+4365)
6F0/6F1 (1 Way 450MHz FC 5201) 6F0/6F1 (2 Way 450MHz FC 5202)6F0/6F1 (4 Way 450MHz FC 5204)6H9/6H1 (1 Way 450MHz FC 5201) 6H0/6H1 (2 Way 450MHz FC 5202)6H0/6H1 (4 Way 450MHz FC 5204)
B80 (2 Way FC 4366)B80 (4Way FC 4366x2)6C1/6E1 (1 Way 333 MHz FC 5322)
or 1 Way 1.45 Ghz FC 5126
270 (3 Way 1x FC 4361 and 1x FC 4362/4365)
6F0/6F1 (1 Way 600MHz FC 5211) OR (1 Way 750MHz FC 5215)FC 5212) OR (2 Way 750MHz FC 5217)6F0/6F1 (4 Way 600MHz FC 5214) OR (4 Way 750MHz FC 5219)6F1 (6 Way 668MHz FC 5216) Or (6 Way 750MHz FC 5221)6H0/6H1 (1 Way 600MHz FC 5211) (OR (1 Way750MHz FC 5215)6H0/6H1 (2 Way 600MHz FC 5212) OR (2 Way 750MHz FC 5217)6H0/6H1 (4 Way 600MHz FC 5214) OR (4 Way 750MHz FC 5219)6H1 (6 Way 668MHz FC 5216) OR (6 Way 750MHz FC 5221)
6C1/6E1 (1 Way 375 MHz or 1 Way 450MHz FC 5300 OR FC 53096C1/6E1 (2 Way 375 MHz or 1 Way 450MHz 2x FC 5300 or 2x FC5309)
6C1/6E1 (2 Way 333 MHz 2x FC 5322)Mod. 265 (1 Way 450 MHz 1x FC 5323)Mod. 265 (2 Way 450 MHZ 2x FC 5323)p630 6C4/6E4, 1Way 1.0 Ghz FC 5131
651 IH P655 4Way 1.3 GHz651 IH P655 8Way 1.1 GHz651 IH P655 4Way 1.3 GHz651 IH P655 8Way 1.1 GHz651 IH P655 8Way 1.1 GHz7038 6M2 P650 2Way 1.2 GHz7038 6M2 P650 4Way 1.2 GHz7038 6M2 P650 6Way 1.2 GHz6M2 P650 8Way 1.2 GHz
p630 6C4/6E4, 1Way 1.0 Ghz FC 5131 or 1 Way 1.45 Ghz FC 5126p630 6C4/6E4, 2Way 1.0 Ghz FC 5132 or 2 Way 1.45 Ghz FC 5127p630 6C4/6E4, 2Way 1.0 Ghz FC 5132 or 2 Way 1.45 Ghz FC 5127Ghz 2x FC 5132 or 4 Way 2x 1.45 Ghz FC 5127 p630 6C4/6E4, 4Way 1.0 Ghz 2x FC 5132