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©2013 Xerox Corporation. All rights reserved. Xerox® and Xerox Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Geetha Manjunath, Ph.D.
Area Manager - Data Analytics
Xerox Research Center India
December 2013
Xerox Innovations in Urban Parking
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We are the world’s largest enterprise for
business process and document management.
• Presence in more than 160 countries
• Acquired Affiliated Computer Services, an industry leader
in business process and IT outsourcing, in 2010
• More than 140,000 employees worldwide
• Annual revenue of ~$23 billion, more than 50% from Services
• Named to Fortune Magazine’s list of World’s Most Admired Companies
Transportation, Healthcare, Customer Care, HRS, F&A, …
Today, Xerox is so much more than
photo-copying.
Video
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A Recognized Leader in Transportation
Worldwide rank in
transportation
services to
governments.
million parking
violations processed
annually.
billion in electronic
toll collection
payments annually.
countries host our
transportation
solutions world wide
billion state revenue
for commercial
registration and fuel
tax fees processed
annually.
billion public
transport transaction
manage annually
million and more
public transport
tickets processed
daily.
16
1.4
37
4
#1
48.8
35
100
billion annual toll
transactions
processed annually
million and more trip
documents scanned
and processed for
trucking companies.
$5
January 21, 2014 3
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Xerox Innovations in Transportation
Electronic Tolling
• Decrease congestion, increase accuracy,..
• Recognize type of vehicle
• Violation processing
• Dynamic pricing
Photo Enforcement
• Deter careless driving and keep the public safe
• School Bus Safety
• Red light enforcement
• Speed violations
Public Transportation
• Data Analytics
• Data from multiple sources
• Contactless Ticketing
• Intuitive Visualization
• Route Planning & other valuable services
Parking Management
• Off-street and On-street
• Dynamic pricing
• Sensors to identify available parking slots
• Video-based complete automation
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“Parking” is more than just backing into a space…
…Taking the pain out of parking.
Customer decides to
drive to destination
Driving to and
searching for available
parking
Understand-ing Signage
Paying for parking
Adding time or exiting
Getting, paying, and
disputing tickets
Parking is a Process
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Create deterrence by maximizing collections. • Enforcement officer training
• Productivity studies
• Noticing and collections
Reduce costs by boosting productivity. • Dashboard views and reports
• Periodic consulting studies
• Dynamic pricing system
Optimize space utilization and revenue. • Appropriate meter technology by area
• Device management (meters, sensors, etc.)
• Stakeholder integration (residents, merchants, etc.)
Reduce the time a customer spends on parking. • More convenient payment options
• Parking guidance systems
• Exceptional customer support via phone, web, etc.
Street
Operations
Compliance
System Support
and Analytics
The Customer
Experience
Total Parking Management Parking is only the start of your journey
Key Objectives
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On-Street and Off-street Parking Solutions
Violations Processing and Enforcement
Pocket Enforcement Officer
Merge: Multi-source Data Integration
Parking Meter Management
Parking Fee Collections
Integrated ANPR – Ticketless parking
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• Xerox operates parking
management solutions in 30
U.S. cities and 88 U.K. cities
and councils.
• Market leader in parking for
cities for nearly 30 years
• System supports over
150,000 meters
• 16 million parking tickets
processed annually for our
clients
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©2013 Xerox Corporation. All rights reserved. Xerox® and Xerox Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Smart Parking at Los Angeles
A Case Study
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LA faced the same challenges
affecting every city:
• Congestion and emission
• 20-30% is cruising
• Time wasted circling for a space
• Disparate technology
• Manual and burdensome
processes
‘The High Cost of Free Parking’ congestion is caused by drivers searching
for a place to park’
‘Varying metered parking rates by location and time of day to create
availability, aiming at 85% (about 7 cars for every 8 spaces is the
optimum’) to reduce congestion’ (Prof Donald Shoup)
The Problem
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Smart Parking in LA powered by Merge®
10 LA Express Park Explained Video
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LA Express Park™ Case Study
• Dynamic pricing across 6,300
spaces in pilot area
• Ensure 10 to 30% of spaces are
available
• Reduced rates at 60% of spaces
(increased in 27%)
• 10% reduction in parking
congestion
Dynamic pricing well received
• City Administrators can now adjust
pricing to achieve policy objectives
• Reduced travel prime
• Direct motorists to under-utilized
parking spaces
• Real time reporting for
maintenance and enforcement
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Optimize Operations: Data Analytics
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Parking Data
Sources
Wireless Meters
Pay-by-cell
Enforce-ment
Handhelds
Space Sensors
Violation Collections
Meter Collections
Meter Mainten-
ance
Off-Street Revenue
Space Policy / Signage
$
$
$
$
$
$
$ = revenue related
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Merge®
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Enterprise Service Bus
Management Displays
Parking Finder – Public facing Website
Adjudication Support
Dynamic Pricing Analysis
Meter Management
Sensor Management
Adjudication Support
Off-Street Management
Collections Management
Pricing Analytics
Policy Management
Customer Support
Workforce Management
Asset Management
User Messages
Reporting & Dashboards
Management Dashboards & Reporting
Azure Cloud
Regional
Transportation
Authorities
Navigation
Systems
(GPS)
Cell Phone Apps -
Guidance and
Pay-by-Cell
Multi-Space
Meters
Sensors
Single Space
Meters
Public Web
Access
Violations
Processing
Handheld
Enforcement
Dynamic
Message Signs
Off Street
Facilities
Merge
Database
Merge®
Guided
Enforcement
Functional Application Capabilities
Policy and Rate Setting
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Public Website Interface – Find Your Space
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http://www.laexpresspark.org/
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Pick your
indicator and
see it appear
in map
Real-time Space and Blockface Views
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Drill down to an
individual meter
Address based, Point of Interest, and
Meter Number location searching
Blockface
summary of
Occupancy,
Payment &
Maintenance
Statuses
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Complete Picture – Merging 5 Data Sources
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Click on activity
tab and see what
happened at a
particular space
over a single day,
including
payments,
occupancy/senso
rs, maintenance,
policy, and
issuance.
Five data sources
merged into a
snapshot of a
space.
Adjudicators and
CSRs can see
when a ticket was
issued and the
meter status
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Directed Enforcement Integration
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• Map based Directed Enforcement
• Fully integrating Merge® to PocketPEO™
• Directs enforcement officers to violations in spaces served by CCTV or sensors
• Proven increases in enforcement officer productivity
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Weekday
Weekend
TIME BASED
POSITION BASED
EFFORT BASED
SEASONAL
Dynamic Pricing Incentivizing Parking Behavior
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The Pricing Engine
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Link to Video
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Policy and Rate Setting
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Open Data Allows for Integration with
Leading App Providers
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Motorists can pick the app of their choice ParkMe
Parker™
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Customer Experience: Guidance
A key factor to reduce congestion is to provide information to motorists before they make their trip – rates, availability, closures, etc.
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Nurturing strong competencies and creating an innovative culture
PARC, Inc
Palo Alto, California, USA Fuji Xerox Research Japan
Xerox Research Centre India Bangalore, India
Xerox Research Center ,
New York, USA
Xerox Research Centre of Canada
Xerox Research Centre Europe
France
Xerox Research: leveraging talent globally
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Xerox Research Centre India Special Focus on Emerging Markets
• Real-time visualizations of transport needs • Modelling Schedule adherence distributions • Route planning and traffic management
Transportation
• Predictive and preventive Healthcare • Creating Risk Models • Treatment planning
Healthcare
• Personalized Assessment • Prescriptive Analytics • Gamification
Education
• Techniques • Machine Learning, Statistical Analysis • Big Data , Audio/Video/Text Analytics • Graph Analytics and Semantic Web
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For More Information
Visit http://www.xerox.com/transportation
Contact:
Mr. Sudarshan Ranganathan, VP Solutions and Delivery
[email protected]
Mr. Ignatius Peter, VP Sales
[email protected]
Dr. Manish Gupta, VP, Director - Xerox Research Center India
[email protected]
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Pay-by-Cell : A World Without Meters?
50% (in 3 years)
26%
24%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%O
ct
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Coin
MCC
PBC
Washington DC’s Pay-by-Cell Adoption Rate
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On-Street Parking Solutions Overview
• Operate parking management solutions in 30 U.S. cities and 88 U.K. cities and councils.
• Market leader in parking for cities for nearly 30 years
• System supports over 150,000 meters
• 16 million parking tickets processed annually for our clients
On-street Parking Mission Statement Delivering intelligent parking and collection solutions for local
authorities that optimize compliance, revenue and the
customer experience.
End-to-end Service Capabilities Systems
Integration
Field
Technology Violations
Processing Innovation
Infrastructure
Investment
• Hardware neutral integration
• Enterprise level back-end system
• Mission-critical implementation
• On-going project management
• Client dashboards
• Meters
• Handhelds
• Sensors
• Pay-by-phone
• Photo enforcement
• Boot & Tow
• etc.
• Issuance training
• Handheld software
• Pay by web, IVR
• Adjudication support
• Customer service center
• Delinquent collections
• 3 research centers
• Dynamic pricing
• Real-time info systems
• Account-based systems
• Over 5 patents pending
• Technology financing
• Build – operate – transfer (BOT)
• Revenue sharing contracts
• Long-term concessions
• Internal financing
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Xerox: The Leader in Smart Parking
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West
• Los Angeles, CA
• San Francisco, CA
• 9 others
Midwest
• Cleveland, OH
• Indianapolis, IN
• 2 others
Parking Mission Statement Delivering intelligent parking and collection solutions for local
authorities that optimize compliance, revenue and the customer
experience.
End-to-end Service Capabilities
Systems
Integration
Field
Technology
Violations
Processing Innovation
Infrastructure
Investment
• Hardware neutral integration
• Enterprise level back-end system
• On-going project management
• Client dashboards
• Meters
• Handhelds
• Sensors
• Pay-by-phone
• Photo enforcement
• Boot & Tow
150K meters supported
• Handheld software
• Enterprise software
• Noticing
• Customer service center
• Collections
18M tickets annually
• Millions on parking R&D
• 3 research centers
• Dynamic pricing
Over 15 patents pending
• Build – operate – transfer (BOT)
• Public private partnerships
• Revenue sharing
$20M investment in Indianapolis
Northeast
• Boston
• Philadelphia, PA
• 4 others
South
• Dallas, TX
• Washington DC
• 6 others
Scotland
• Edinburgh
England
• W. London
• 78 others
N. Ireland • N. Ireland
Wales
• Denbighshire
County Council
• 6 others
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