Xerox Case Study - Gamification in training and development - Manu Melwin Joy

Xerox Case StudyGamification in Training & Development

Prepared By Manu Melwin Joy

Assistant ProfessorSCMS School of Technology and Management

Kerala, India.Phone – 9744551114

Mail – [email protected]

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Xerox Case Study

• Xerox is using

gamification examples

with a social game

mechanic for

management training.

Xerox Case Study• Xerox’s management

training program

embraced gamification

to better engage

trainees and to combat

high turnover.

Xerox Case Study• The company introduced

a gamified application

called “Stepping Up to

Management” to

complement its existing

program.

Xerox Case Study• Stepping Up is a module and

mission-oriented platform

which has trainees complete

on the job tasks that they

would normally perform

after completing training.

Xerox Case Study• It allows management

trainees to go on quests

to apply their learned

skills to real work

scenarios.

Xerox Case Study• Quests can be done alone or

with others for social

interaction, and progress is

noted on leaderboards,

resulting in a more engaging

training program and a lower

trainee turnover rate for Xerox.

Xerox Case Study

• As they progress,

ratings and progress is

listed on a

leaderboard.

Xerox Case Study

• While competition is

powerful, teamwork can

also be applied to this, and

multiple teams can then

compete.

Xerox Case Study

• Yammer integration allows

for a higher level of social

interaction as well, thus

cementing the teamwork

concept even further.