FACT SHEET XCAAS-OCEANA Provide a seamless customer experience and gain invaluable insights at every touch point experience Your customers interact with your business in a variety of ways, and providing a seamless experience for them across all devices and channels is the key to differentiating your business and earning their loyalty. Multichannel functionality is limited in its customization capabilities and may require additional investments in outside consulting and system integrations to fully integrate custom processes and applications. But the xCaaS-Oceana offering from Windstream Enterprise gives you the flexibility to truly engage with your customers by personalizing every touch point of the customer journey and gathering valuable data to optimize every customer interaction. XCAAS-OCEANA Enormous flexibility to develop data-rich interactions Windstream Enterprise xCaaS-Oceana features an intuitive drag-and-drop interface that requires no previous coding experience or costly hardware for testing. Pre-built configurations for common processes help organizations leverage cuing-edge technology, like Artificial Intelligence and real-time visualization, to gain a deeper understanding of their customers and fuel smarter decision making to improve customer satisfaction and loyalty. Gain enormous flexibility to build the ultimate customer journey in-house Leverage cuing-edge technology to provide exceptional service Gather rich data at every touch point to fuel smarter business decisions