WYUCS_Engagement_report_March_2012_FINAL

West Yorkshire Urgent Care Service Engagement Report

1. Background NHS Calderdale, Kirklees and Wakefield District Cluster (CKW) are currently in the process of reviewing West Yorkshire Urgent Care Services as the relevant contracts are due to expire in March 2013. The process is linked into the Yorkshire and Humber wide procurement of the NHS 111 service as this will act as the ‘front door’ through to the out-of-hours (OOH) clinical services. NHS 111 was conceived by the Department of Health to make it easier for people to access local health services when they need help quickly and may not know who to call but where their situation is not life threatening . It was described in “Equity and Excellence: Liberating the NHS” as a single telephone number for every kind of urgent health and social care need. To ensure the success of the NHS 111 service it is essential that the urgent care pathways that sit beneath this service are appropriately redesigned with NHS 111 in mind. This will include the urgent care treatment service (GP OOHs) that is currently provided by Care UK in Calderdale and Local Care Direct (LCD) in Kirklees and Wakefield District. This report outlines information gathered from engagement with the public and patients, and will form part of the review and help to form the detailed service specification. There is no significant variation to service provision proposed in the CKW Cluster.

2. Engagement approach An Engagement and Communications plan for the Calderdale, Kirklees and Wakefield District was produced to encourage awareness of the project and ensure people were given the opportunity to be involved. This was agreed by the West Yorkshire Urgent Care Reprocurement Project Board, which comprises of clinical and managerial representatives for contracting, commissioning, communications, finance and procurement from Airedale, Bradford, Calderdale, Kirklees, Leeds and Wakefield District. An engagement document was produced explaining what urgent healthcare services were, findings from previous engagement work that had been undertaken in 2007 and information about the new NHS 111 service which will replace the current West Yorkshire Urgent Care telephone service. A feedback form was developed which included questions on what is important to patients and the public within the service. This was included within the engagement document with a Freepost return address, as well as an online version

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which was accessible from each of the three Primary Care Trust websites and staff intranets. This was produced to ensure maximum involvement of patients, public and stakeholders. In addition, provisions were made to present information in various local community settings using interpreters and various formats to support involvement from diverse groups, if necessary. A detailed schedule of engagement and communications activity is included within the appendix of this document. The schedule is separated into the three PCT areas and into three target audiences. This was used to ensure that all relevant key stakeholders were informed of the engagement and were provided with the most appropriate method of communication and engagement and format for them. A detailed media schedule to promote the engagement was also developed by colleagues within the Communications and Engagement Shared Service which supported the wider involvement by informing the public of the engagement activity and sign posting them to portals in which they could access the engagement document and feedback form. The engagement period ran from 17th January to 8th March 2012. Activity during that period can be seen in the appendix at the end of this report. A total of at least 18,372 individuals and organisations were given the opportunity to engage with us. This does not include media coverage and although certain individuals and organisations may have had more than one opportunity to engage, this was only counted once (one individual or organisation.

3. Responses A total of three hundred and twenty responses were received from the engagement activity. Two hundred and eighty were received through the feedback form, of these, one hundred and thirty-eight were paper copies and one hundred and forty-two were completed online. We also received five telephone responses. The latter has not been included in the responses to specific questions because conversations were qualitative. However, they have been included in the comments section. Thirty five responses were received from a health event for people with learning disabilities. The questions were adapted to make them accessible to the audience and the analysis is therefore shown separately later in this report. All respondents to the feedback form were asked for the first part of their postcode so that their responses could be aggregated to the three separate PCT areas. This therefore makes the information more accessible in the future to Clinical Commissioning Groups (CCGs). The results can be seen in the table below.

Area Number Percentage

Calderdale 85 30.3

Kirklees 100 35.7

Wakefield 82 29.3

Did not enter 10 3.6

Out of area 3 1.1

Total 280 100

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The report will now detail the responses to the specific service questions on the feedback form. The responses will be separated into the three PCT areas of NHS Calderdale, Kirklees and Wakefield District Cluster. An overall view of all responses received is also included.

Calderdale Respondents were asked in what capacity they were responding.

Are you a responding as a...? Number Percentage

Member of the public 58 68.2

Voluntary or community organisation member 17 20

Potential provider of the service 1 1.2

Elected member or councillor 2 2.4

NHS organisation staff 4 4.7

Local authority staff 3 3.5

Total 85 100

Are you aware of the West Yorkshire Urgent Care Service? Number Percentage

Yes 48 56.5

No 37 43.5

Total 85 100

Have you previously used the West Yorkshire Urgent Care Service? Number Percentage

Yes 35 41.2

No 50 58.8

Total 85 100

Of all the responses that we received the table below shows the number of people that stated that they had used the individual Urgent Care services.

Which of these services have you used? Number Percentage

West Yorkshire Urgent Care Out of hours service 26* 30.6

West Yorkshire Urgent Care unscheduled Dental service 15* 17.6

Minor injuries Unit delivered through the White Rose surgery in South Elmsall 1* 1.2

* Some people had used more than one service.

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The following three tables detail the responses made to questions specifically about the experience of using the West Yorkshire Urgent Care Service.

How easy was it to contact West Yorkshire Urgent Care Service? Number Percentage

Very easy 7 18.9

Easy 15 40.5

OK 11 29.7

Difficult 4 10.8

Very difficult 0 0

Total 37 100

If you had an appointment,

how easy was it to find your way to it? Number Percentage

Very easy 4 10.3

Easy 12 30.8

OK 5 12.8

Difficult 3 7.7

Very difficult 0 0

I received a home visit 4 10.3

I did not have an appointment 11 28.2

Total 39 100

How satisfied were you with the service? Number Percentage

Very satisfied 11 30.6

Satisfied 10 27.8

OK 12 33.3

Dissatisfied 3 8.3

Very dissatisfied 0 0

Total 36 100

As can be seen from the above figures most respondents who had used the service gave very positive responses.

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All respondents were asked to answer questions about their background. Their responses were collated and are detailed below. We routinely monitor the responses to our engagement activities to ensure that that we do not knowingly discriminate against any section of our communities.

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Kirklees Respondents were asked in what capacity they were responding.


Member of the public 74 74

Voluntary or community organisation member 17 17

Elected member or councillor 2 2

NHS organisation staff 5 5

Local authority staff 2 2

Total 100 100


Yes 54 54

No 46 46

Total 100 100


Yes 42 42

No 58 58

Total 100 100

Of all the responses that we received, the table below shows the number of people that stated that they had used the individual Urgent Care services.


West Yorkshire Urgent Care Out of hours service 34* 34

West Yorkshire Urgent Care unscheduled Dental service 4* 4

Minor injuries Unit delivered through the White Rose surgery in South Elmsall 0 0

* Not all respondents saying they used the service said which service they had used.

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Very easy 10 24.4

Easy 11 26.8

OK 20 48.8

Difficult 0 0

Very difficult 0 0

Total 41 100

If you had an appointment, how easy was it to find your way to it? Number Percentage

Very easy 8 20.5

Easy 5 12.8

OK 6 15.4

Difficult 2 5.1

Very difficult 1 2.6



Total 39 100



Satisfied 10 27

OK 6 16.2

Dissatisfied 5 13.5

Very dissatisfied 3 8.1

Total 37 100

As can be seen from the above figures the majority of respondents were very satisfied with services. However, a significant percentage (21.6%) were dissatisfied. Further details can be seen on page 17.

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Wakefield District Respondents were asked in what capacity they were responding.



Voluntary or community organisation member 22 26.8




Total 82 100


Yes 40 48.8

No 42 51.2

Total 82 100


Yes 27 32.9

No 55 67.1

Total 82 100



West Yorkshire Urgent Care Out of hours service 25* 30.5

West Yorkshire Urgent Care unscheduled Dental service 6* 7.3

Minor injuries Unit delivered through the White Rose surgery in South Elmsall 3* 3.7


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Very easy 9 33.3

Easy 5 18.5

OK 12 44.4

Difficult 1 3.7

Very difficult 0 0

Total 27 100

If you had an appointment, how easy was it to find your way to it? Number Percentage

Very easy 6 22.2

Easy 3 11.1

OK 5 18.5

Difficult 1 3.7

Very difficult 0 0



Total 27 100



Satisfied 11 39.3

OK 5 17.9

Dissatisfied 1 3.6


Total 28 100

As can be seen from the above figures most respondents who had used the service gave very positive responses.

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Calderdale, Kirklees and Wakefield District overview Respondents were asked in what capacity they were responding.



Voluntary or community organisation member 58 20.7

Potential provider of the service 1 0.4




Total 280 100


Yes 145 51.8

No 135 48.2

Total 280 100


Yes 106 37.9

No 174 62.1

Total 280 100



West Yorkshire Urgent Care Out of hours service

87* 31.1

West Yorkshire Urgent Care unscheduled Dental service

26* 9.3

Minor injuries Unit delivered through the White Rose surgery in South Elmsall

5* 1.8


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Very easy 26 24.1

Easy 33 30.6

OK 43 39.8

Difficult 5 4.6

Very difficult 1 0.9

Total 108 100



Very easy 18 16.7

Easy 21 19.4

OK 17 15.7

Difficult 6 5.6

Very Difficult 1 0.9


I did not have an appointment 28 26

Total 108 100



Satisfied 32 31.1

OK 24 23.3

Dissatisfied 9 8.7


Total 103 100

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4. Comments All respondents were asked if they would like to make any comments about West Yorkshire Urgent Care Service. One hundred and thirty people commented. These comments were analysed and grouped together with those of a similar sentiment, with these sentiments then described into themes. The comments in each theme were added together and can be seen in numerical order in the following table.

Comments Number Percentage

Unaware of the service 45 34.6

Comments about other services 16 12.3

More awareness needed 15 11.5

Valued service 12 9.2

Not used 12 9.2

Received a good service 8 6.2

Confusion between services e.g. WYUCS, NHS Direct, A&E 7 5.4

Poor communication and coordination 7 5.4

Call back issues e.g. Slow or no call back 7 5.4

A demand for local services 7 5.4

Accessibility issues e.g. without own transport 6 4.6

Quick service 6 4.6

Reluctance to home visit 4 3.1

Good staff 3 2.3

Good advice and information 3 2.3

Would use service in future 3 2.3

Service must be kept 3 2.3

Issues with questions e.g. too many, similar, subjective "Is it urgent?" 3 2.3

Poor treatment received 3 2.3

Sent to A&E (a feeling of waste of time) 3 2.3

Well coordinated with other services 2 1.5

Unable to find Out of hours centre at CRH 2 1.5

Suggestions to improve service e.g. forwarding from GP Practice telephone system 2 1.5

Request for drop-in arrangement rather than appointments 2 1.5

Concern over the English language skills of doctors 2 1.5

5. It’s My Health Day 2012 event Two members of the Communications and Engagement Shared Service attended ‘It’s My Health Day 2012’, an open event for people with learning disabilities and their carers. A specially adapted, interactive and Easy read version of the feedback form was developed to engage with all attendees at this event.

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The information from this event has been analysed separately as we were unable to aggregate the responses into the format of the three different PCT areas as detailed above. Thirty-five individuals completed the interactive feedback form.

Which services have you used? Number*

Accident & Emergency 20

Ambulance 17

GP Out-of-hours 13

NHS Direct 10

Pharmacy 20

Urgent Dentist 22

West Yorkshire Urgent Care Service telephone service 1

* Respondents had used more than one service.


Very easy 8 22.9

Easy 12 34.3

OK 13 37.1

Difficult 2 5.7

Very difficult 0 0

Total 35 100



Very easy 16 45.7

Easy 9 25.7

OK 9 25.7

Difficult 1 2.9

Very difficult 0 0

Total 35 100



Satisfied 17 50

OK 3 8.8

Dissatisfied 0 0

Very dissatisfied 1 3

Total 34 100

The event was a joint initiative across NHS Calderdale, Kirklees and Wakefield District and was thus open to individuals from across all three areas. We asked every respondent where they lived, which can be seen in the following chart.

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6. Feedback We asked all respondents if they would like to be kept updated about the outcome of this engagement work. In total, 132 people stated that they would like to be kept informed and provided their contact details. This information will be held confidentially by the CKW Communications and Engagement Shared Service. It is highly recommended that, following completion of this engagement work and further commissioning decisions, an update is provided in a timely manner to these interested individuals as a sign of appreciation for the time they have committed in supporting this activity and to ensure an effective engagement cycle.

7. Main themes The main themes taken from this engagement are: Comment - The West Yorkshire Urgent Care Service is seen as a valued and essential service to those who have used it. Response - Commissioners are pleased to hear this and would like to provide assurance that the service is an essential one that will be re-commissioned and improved. Comment - There is currently a lack of public awareness about West Yorkshire Urgent Care Service with many people calling for more effective awareness-raising of the service. Response - This is really useful feedback and we need to ensure that a robust communications plan is implemented with the provider once the contract has been awarded. We would wish to involve those we engaged with and request their help to test future communications materials. Comment - There appears to be some confusion between different urgent and emergency care services such as NHS Direct and A&E. Response - By undertaking the above engagement and communications work we hope to resolve this issue. Comment - The majority of people engaged with had a good experience of the service, receiving quick, effective treatment and good advice and information from helpful staff. Response - We are pleased to hear this and want to maintain this level of high quality and responsive service. Comment – A small number of issues were raised about slow or no call backs. Response - We accept that this has been an unacceptable aspect of the service and have been clear within the new service. Our aim is that the majority of calls can be dealt with in one call resulting in the patient knowing their next step, for example appointment or home visit. There are a very small number of clinical cases where it may be necessary to provide a call back but these must take place within 10 minutes.

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Comment – A small number of people stated that there had been reluctance to undertake home visits from the service on occasions. Response - We are clear that where face to face consultation is necessary, the service should ensure that it assesses the most appropriate method for the patient’s clinical need. This might be a home visit or coming into a Primary Care Centre. It will be defined by the patients’ clinical need. Comment - People were keen to ensure that this service was local and accessible to those who did not have, or were unable to use, their own transport. Response - The new contract will include provision of transport to the service or provision a home visit for patients who, for clinical reasons cannot use public transport or do not have access to their own transport to ensure all can access the service regardless of their situation.

8. Conclusion This report outlines the robust engagement which took place to inform the procurement of West Yorkshire Urgent Care Services. It shows compliance with section 242 of the NHS Act 2006 and will be reported in the Duty to Consult/Engage Annual Reports of all three PCTs to the Strategic Health Authority in 2012.

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Appendix - Schedule of Engagement and Communications activity

NHS Calderdale

Target Audience 1 Group or event

Number sent to/attending

Method of Involvement Date completed

Ward Forum 6:30-9.00pm

18th January – St Marks Church, Siddal

25 Attend meeting 18/01/12

Ward Forum 19th January – St Paul’s Church, Sowerby Bridge

17 Attend Meeting 19/01/12

Ward Forum 22nd Feb – Trinity Academy – Illingworth

20 Attend meeting 22/02/12

Ward Forum 28th Feb – Boothtown Methodist Church

15 Attend Meeting 28/02/12

Ward Forum Newsletter 3150 E-bulletin

22/01/12

Voluntary and Community Groups

VAC 813 Database Circulate electronic bulletin via Health Network & Community Forum

27/01/12

Via PPE team professional networks

Email 64 Email with link to electronic questionnaire

Jan-March

Faith Calderdale Interfaith Council

100 people at event. Additional 20 to CIC worker

25th Jan Kings Centre Holocaust memorial Event

25/01/12 06/02/12

Faith Calderdale Interfaith Council – Queens Diamond Jubilee Launch

600 at event Attend event 12/02/12

Disability & Sensory impairment

Disability Partnership - 17th January, Kings Centre

Approx 25 Attended meeting 17/01/12

LGBT LGBT network

1 Electronic questionnaire and consultation document

24/01/12

BAME

Previous BME network Approx 8 groups Electronic and paper copies 24/01/12

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Hanson Lane Enterprise Centre

ESOL & Other community classes 40 Left questionnaire with tutors and staff

02/02/12

Asylum Seekers & Refugee Network

Vulnerable people 40 Left questionnaire with tutors and staff. To follow up with briefing on Tuesdays

02/02/12 and Tuesdays in Feb 2012

Calderdale Equality Forum 50 Electronic questionnaire and consultation document & attend meeting

26/01/12

Older people

50+ Forum


27/01/12

Staff Email, intranet The Buzz

141

Electronic questionnaire and consultation document

03/02/12 20/01/12 03/02/12 09/02/12

Public NHS Calderdale website, Facebook and Twitter pages


23/01/12

Housing Associations Together Housing 50 Electronic questionnaire and consultation document

26/01/12

Media

Local media: press release Send press release 03/02/12




OSC 7 Electronic questionnaire and consultation document

03/02/12

NHS North SHA 7 Electronic questionnaire and consultation document

03/02/12

LINKs Calderdale LINk 1 Electronic questionnaire and consultation document

24/01/12

GPs, Dentists, Pharmacists and Opticians

NHS Calderdale LINK bulletin 33 (previously noted) Electronic questionnaire and consultation document

03/02/12

Current service providers


03/02/12

24

Chief Execs & Chairs of LA


03/02/12

LA leads for Adult and Children’s services


03/02/12

MPs and Local Councillors

Email 3 49


03/02/12

CMBC staff call 4500 Email goes out to all Council employees with an email address, and managers are encouraged to pass it on to those without email.

30/01/12

Chief Executives and chairs of Neighbouring NHS Trusts

5 CE 5 Chairs


03/02/12

Health and Wellbeing Boards


03/02/12

LMC LPC LDC

1 1 1


03/02/12




Patients & support groups Long Term Conditions

EPP Not established i

Maternity MSLC Not established

C & YP

CY3P 80 Electronic questionnaire and consultation document (e-mail)

27/01/12

Carers Carers Calderdale Carers – support groups

1,700 Newsletter mail out 31/01/12

25

Substance Misuse Basement Project 50 Breakfast club 31/01/12

Asylum seekers St Augustine’s

50 Distributed 31/01/12

Children with Disabilities

Parent Carers network

1 Email circulation to parents via network.

27/01/12

Learning Disabilities It’s My Health Day

323 Health Event 08/03/12

Palliative Care Overgate Hospice


10/02/12

Care Homes All care & nursing homes in Calderdale


23/01/12

Mental Health Dialogue Groups

50 Via Jonny Glenn 27/01/12

Cancer Yorkshire Cancer Network 1 Link to each PCT’s website and questionnaire

24/01/12

Speak for th' Sen Club Cancer Laryngectomee Trust Daylight WAGS Women's Association Gynaecology Support


10/02/12

Patient Participation Groups

Via GP Link 33 (previously noted) Electronic questionnaire and consultation document sent to Link for approval and uploading

08/02/12

Groups interested in health

Sowerby Bridge Forum 25 Questionnaire handed out at meeting 19/01/12

Pavilion In The Park 40 Questionnaire handed out at meeting 20/01/12

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NHS Kirklees




Ward Forum /Area Committees

Attend meetings


VAK bulletin Get involved share your views organisations database

1000 105

Electronic questionnaire and consultation document (e-mail)

23/01/12

Faith KIF and North Kirklees Interfaith Council

Approx 100 groups Electronic questionnaire and consultation document (e-mail)

02/02/12

St. James' Church & Parish Centre Seventh Day Adventist Church Markazi Jamia Masjid Ghausia Kirklees Faiths Forum

4 organisations Electronic questionnaire and consultation document (e-mail)

23/01/12


Disability Partnership Sent Partnership Commissioning Manager

1

Disability Right’s Network Kirklees Deaf Children Society Huddersfield Deaf Centre Central Stars (Disabled Youth Club, Huddersfield) Blind and Visually Impaired in Kirklees


23/01/12

LGBT

LGBT network 61 Electronic questionnaire and consultation document (e-mail)

27/01/12

Huddersfield Gay Group (HuGG) 1


23/01/12

BAME Electronic questionnaire and 24/01/12

27

consultation document

Communities United Project Honeyzz Diabetes Support Group Huddersfield Arabian Association Huddersfield Chinese Community Huddersfield Pakistani Community Alliance (HPCA) Indian Muslim Welfare Society (IMWS)


23/01/12

Equality Forum Not established

Older people Kirklees Older People Network Denby Dale Centre Age UK – Kirklees

20 2 organisations or groups


23/01/12

Kirklees Marketing Team

Database of various agencies Electronic questionnaire and consultation document

25/01/12

VCS

Sally Teasdale-Funding Team at LA

1200 organisations Electronic questionnaire and consultation document

25/01/12

Staff Email, intranet 323 Electronic questionnaire and consultation document

03/02/12

Public

NHS Kirklees website, Facebook and Twitter pages


23/01/12

Housing Associations Kirklees Federation of Tenants and Residents Associations (KFTRA) Sadeh Lok Anchor Trust Single Homeless Accommodation Project (SHAP)


23/01/12

Media

Local media: press release

Send press release 03/02/12

Target Audience 2 Group or event Number sent Method of Involvement Date

28

to/attending completed


03/02/12

NHS North SHA 7 (Previously counted) Electronic questionnaire and consultation document

03/02/12

LINKs Kirklees LINk 250 email 241 postal mail-out

Electronic questionnaire and consultation document Raised again prior to 14th Feb LINk meeting. Link have circulated to their membership database

20/01/12

GPs, Dentists, Pharmacists and Opticians

Via LDC LMC LPC

1 1 1


03/02/12



03/02/12



03/02/12



03/02/12


Email 4 69


03/02/12

LA Involve database Electronic questionnaire and consultation document (e-mail)

24/01/12

Kirklees Partnership Outreach Service

230 Electronic questionnaire and consultation document (e-mail)

23/01/12


5 CE (previously counted) 5 Chairs (previously counted)


03/02/12

29



03/02/12

LMC LPC LDC

3 (previously counted) Electronic questionnaire and consultation document

03/02/12





EPP Approx 40 Electronic questionnaire and consultation document (e-mail)

27/01/12

The Nerve Centre


23/01/12

Maternity

MSLC 10 Professionals 5 Service Users


27/01/12

Mirfield Breastfeeding Support Group


23/01/12

Women of child bearing age (WOCBA) & Men’s Health

Self Care groups

150 5


27/01/12

C & Y P Julie Walker - Children & young peoples’ link

1 - cascade Electronic questionnaire and consultation document (e-mail)

10/02/12

Pakistani Youth Forum Yorkshire Mixtures Youth Youth4em Huddersfield Central Youth Club


23/01/12

Carers Kirklees Calderdale Carers – support groups

1 Visited SWYMT Carers 31/01/12

Carers’ network Making space


23/01/12

30

Substance Misuse

Basement Project 1 31/01/12

Asylum seekers Cultures United ASSURE


23/01/12


323 Cluster Health event 08/03/12

Kirklees Involvement Network Mencap Learning Disability Partnership Board

3 organisations or groups Electronic questionnaire and consultation document (e-mail)

23/01/12

Stroke

Stroke Association 1 organisation Electronic questionnaire and consultation document (e-mail)

23/01/12

Palliative Care Kirkwood Hospice Macmillan Cancer Support


23/01/12

Care Homes Kirklees Council

82 care homes Electronic questionnaire and consultation document (e-mail)

23/01/12

Cancer

Huddersfield Cancer Support Jayne Garforth Information Centre

2 organisations or groups Electronic questionnaire and consultation document (e-mail)

10/02/12



Get involved share your views individuals database

206 Electronic questionnaire and consultation document (e-mail and postal)

23/01/12

Kirklees Readers’ Panel 92 Electronic questionnaire and consultation document (e-mail)

25/01/12

31

NHS Wakefield District




Ward Forum / Area Committees

Info emailed to 11 PCT CD workers to distribute to any groups they come into contact with. South East Area Forum

11 12

Letter and Questionnaire sent. 27/01/12


VAWD Email circulation to third sector Posted on VAWD website

27/01/12

Faith Wakefield Interfaith Partnership

25 Via EDS event in Wakefield 03/02/12


Disability Partnership Meeting Attend meeting 10/02/12

LGBT LGBT network MESMAC

25 7

Via EDS event in Wakefield Attended LGB partnership event

03/02/12 22/02/12

BAME

Community Development Workers 11 Electronic questionnaire and consultation document

22/01/12

Third sector organisations

Equality event for PSED & EDS Approx 30 Attended the event 03/02/12

Older people

Age Concern 25 Via EDS event in Wakefield 03/02/12

Community Group Hemsworth District Partnership 6 Questionnaires distributed 21/02/12

Community Group

South Kirkby Community Association

12 5 Questionnaires distributed and 7 left 22/02/12

Staff Email, intranet, Newsbytes newsletter

322


03/02/12

Public

NHS Wakefield District website, Facebook and Twitter pages


23/01/12

Housing Via LA 1 Electronic questionnaire and 07/02/12

32

Associations/TARAs consultation document

Media

Local media: press release Send press release 03/02/12





03/02/12

NHS North SHA 7 (previously counted) Electronic questionnaire and consultation document

03/02/12

LINKs Wakefield LINk 329 Electronic questionnaire and consultation document, e-bulletin

25/01/12

GPs, Dentists, Pharmacists

Via LDC and LPC 2 (previously counted) Electronic questionnaire and consultation document

03/02/12


3 03/02/12



03/02/12



03/02/12


Email 4 63


03/02/12


5 CE and 5 Chairs (previously counted


03/02/12



03/02/12

LMC


03/02/12

Target Audience 3 Group or event Number sent Method of Involvement Date

33

to/attending completed


SWYPFT Health & Wellbeing Team EPP


01/02/12

Maternity

MSLC 10 Professionals 10 Service Users


06/02/12

Maternity & families Launch event of F.A.B (families and babies)

Approx 40 Attended the event 03/02/12

C & Y P Children & Young People Group – various partners sit on this group


07/02/12

C & Y P Barnardo’s 20 Electronic questionnaire and consultation document (e-mail)

07/12/12

Carers

Carers support groups 25 Via EDS event in Wakefield 03/02/12

Substance Misuse Turning Point


Asylum seekers



323 (previously mentioned)

Cluster Health event 08/03/12

Palliative Care Macmillan Cancer Support Electronic questionnaire and consultation document

23/01/12

Care Homes Care Homes mailing list 69 Letter and document sent to Homes 03/02/12


All WD PRG Network members All WD PMs asking them to share it with their PPGs

31 Network members 44 Practice Managers 2 Practice managers cascaded to 110 patients


26/01/12


PIPEC 14 Electronic questionnaire and consultation document emailed. Presentation at meeting

29/02/12

People Bank 150 Electronic questionnaire and consultation document

27/01/12

WYUCS_Engagement_report_March_2012_FINAL

Documents

engagement document

urgent care pathways

care uk

service provision

urgent healthcare services

social care need

detailed service specification

kind of urgent health