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Forum 2007 VITA Update

J.B. EdmondsLarry Ray

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VITA has Moved!

The new address:11751 Meadowville Lane

Chester, VA 23836

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Printer/Copier Update

VITA assumes responsibility for printers and copiers on Jan 1, 2008.

DGS contracts still in effect

VITA is establishing new contracts

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Executive Branch Agencies• Printers: • Use the VR1 Code.• Identify VITA as the supplier• Use $0 as the price• Identify any requirements you might have in the

comments field

• Copiers: • Utilize statewide contracts• Use R01 Code• Place contract # in the contract # field• Identify your agency as the bill-to address

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Other Public Bodies

• Order as you do today

• Statewide contracts are available for your convenience.

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SCM’s Role….

Charged in 2003 to:

• “Do things differently”• Incorporate best practices from private industry• Create enterprise-wide contracts (ERP, document

management, etc.) • When applicable, take specific agency

procurements and make them enterprise-wide

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IT Staff Augmentation/SMSA - Update• Computer Aid, Inc. (CAI) contract is statewide contract

for all staff augmentation resources

• Contract expires 11/22/07

• Enterprise level operational review is planned for IT temporary labor spend. Primary focus is management practices and spend optimization for IT contract and consulting services

• Legislative review to be coordinated through DHRM, with key representation by DGS, VITA, Private Sector and other Executive Branch Agencies

• Review and recommendations are expected to be complete within November timeframe

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Advanced IT Resources - Update• Advanced IT Resource contracts with Bearing Point,

CACI, CGI, NG & Unisys are extended through 8/26/08

• Management of IT consulting services spend will also be included with the operational review for all IT temporary labor

• Contact Tammy Trexler via email at [email protected] for more information or questions

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The IT Infrastructure Partnership

IT Modernization in Virginia

September 26, 2007

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Jul 2003 Commonwealth’s IT utility, VITA, created

Nov 2003 First public/private partnership proposal received

Dec 2004 Infrastructure staff and assets transition from 90 agencies to VITA

Nov 2005 Entered partnership with Northrop Grumman

Jul 2006 Transformation begins for 36 months

IT Infrastructure modernization timeline

Creation Integration Transformation

2002 2003 2004 2005 2006 2007 2008 2009 2010

SteadyState

Partnership

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About the Partnership• Commonwealth signed a $2 billion, 10-year

infrastructure services contract with Northrop Grumman in November 2005

• $270 million capital investment and job creation• Extensive and proactive technology refresh• New, state-of-the-art facilities in Chesterfield and

Lebanon, Russell Counties• Innovative service contract model• A reliable and agile 21st century infrastructure• VITA overseeing the contract

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“Transformation” is a three year program to modernize the Commonwealth’s information technology infrastructure

Standard platform and images 1 Enterprise Help Desk1,600 servers (target is 1,000) 2 Redundant Internet connectionsEnterprise SLA standardsITIL compliant process / procedures

Future

Current 57,000 desktops (varying standards)40+ helpdesks3,000+ servers85+ Internet connectionsNo common SLA managementAd hoc, inconsistent processes / procedures

The Virginia IT Infrastructure Partnership will transform the state’s IT infrastructure to support improved delivery of government services

Benefit

Key Technology Elements

• Enterprise computing resources, including mainframes and servers

• Personal computing resources, including desktop and laptop computers

• Voice and data networks

• Help desk services• Data center facilities• Information security

and disaster recovery services

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Enterprise Exchange/Outlook EmailEnterprise Collaboration Tools

Active Directory, DNS$25M Investment

Messaging ServicesDesktop

Mass Desktop Refresh ProjectsNetwork Printer Consolidation and RefreshEnterprise Desktop Management Systems

$35M Investment

Enterprise Help Desk in Russell and ChesterfieldField Based Agents and Technicians for Level 3

Enterprise Help Desk System (Peregrine)$10M Investment

Help Desk

New IBM and Unisys Mainframes Consolidation and Refresh of Servers

Migration of servers to the Data Center$50M Investment

Mainframeand Servers

Enterprise Security Operations CenterComputer Security Incident Response Center

Secure Internet Gateway$10M Investment

Security

New Data Center/Office Building in ChesterfieldNew Disaster Recovery Center and Help Desk

in Russell County$60M Investment

Facilities Tier 3 and Tier 2

New Commonwealth-wide MPLS Core WANLAN upgrades to Local Switches/Routers as Needed

Network Re-addressing of IP, DHCP$60M Investment

Network

Voice over IP Network Optimized for Voice and Video Traffic

$20M Investment

Voice / Video

People – Process – ToolsReliable, High Performance,

Enterprise-Wide IT Infrastructure

$270 Million Investment

√ Installed enterprise Exchange/Outlook e-mail hardware √ Completed pilot e-mail migration

√ Deployed statewide global address list

√ Refreshed 7,360 PCs√ Refreshed 1,651 network printers

Voice over IP Network Optimized for Voice and Video Traffic

√ Established core MPLS network√ Migrated more than 70 sites

√ Installed new mainframe equipment√ Consolidated 90 servers to 16

√ Begun migrating servers to new data center

√ Completed high level design√ Created transitional enterprise security

operations center√ Established Internet secure gateway

√ Stood up incident management system√ Begun staffing enterprise help desk

√ Begun agency migration to Peregrine

√ Commonwealth Center completed June 2007√ Southwest Center on target for Nov. 2007

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Benefits of transformation• Creation of a modern technology infrastructure

with no new taxpayer dollars• Improved security of critical systems and

sensitive citizen information• Improved investment management and regular

refresh• Improved services at predictable costs• Increased ability to integrate business and IT• Remove technology barriers to deployment of

enterprise applications and cross-cutting services• Operational efficiencies and opportunities for

operational excellence

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Ordering Processes

• TSR• IPR• RFS• Fast Track RFS• eVA• Service Catalog (Future)

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Telecommunications Service Request (TSR)

• Legacy Ordering Process for Telecommunications

• Used to order and cancel “most” VITA Contract Telco services

• Services ordered under TSR continue until cancelled

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IPR

• NG “Internal Purchase Order”• Used by NG personnel to order products

they need to deliver services. • Includes break/fix repair parts, spares, etc• Agency shouldn’t need to do any status or

follow-up

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RFS

• Major Requests for Services ($$$ or scale)• Used where solutioning is required rather

than just purchasing• Coordinated by the Agency’s APM

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Fast Track RFS

• Used for Servers and Non-Standard products and Services where minimal solutioning is required

• Coordination required from multiple groups (i.e. server, networking, telecommunications, etc)

• Coordinated by the Agency’s APM

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eVA

• Primary Transport and Approval vehicle for:– Requests for Services (NG)

• Standard vs. Non-Standard• Rated vs. Incremental

– Other IT Purchases (VITA)• Infrastructure not yet assigned to NG • IT purchases which need Technical Review (non-

infrastructure which may affect or be attached to infrastructure)

• IT purchases which exceed an agencies delegation

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How to Check Status• TSR Requests – Call Vita Help Desk• RFS – contact APM• eVA

– Users with SharePoint access can use NG’s Tracking Site

– If the Vendor contact on requisition is VITA-NG• eMail [email protected] and copy APM

– If the Vendor Contact on requisition is VITA• eMail [email protected] and copy APM

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Escalation

• To expedite an order contact the APM• They will check the status ask NG and VITA

to expedite the request (to the extent that it can be)

• It is the only recognized channel for expediting a request

• Expedited requests stop work on all other requests in the process

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Ordering Processes

Questions?