V-Pledge: You can count on Venture Technologies to listen to your unique needs and design solutions that align with your business objectives. We pledge only to make commitments we can keep and to deliver IT solutions on-time and within budget through our highly skilled, resourceful staff. At Venture, common sense, reason, and fairness frame our relationship with everyone we serve. www.ventech.com [email protected] 888-525-8933 Rev 6.23.2015 Venture Technologies’ VT-911 Watch portfolio reflects years of experience integrating various applications for our 911 client environments. VT-911 Watch provides the highest quality service from the industry’s best and brightest engineers. VT-911 Watch You can call into our Customer Support Center with any network issues or E911 system issue 24x7x365. VT owned and operated Customer Service Center (no outsourced services). Our certified team specializes in providing support on Airbus DS, Intrado, Verint, Cisco, EMC, VMware and Microsoft technologies. Advanced knowledge of VoIP and Lager 2/3 topology to support “Host/Remote” and geo-diverse systems. Remote Support Network Monitoring, Support & Onsite Response We are able to remote monitor Airbus DS VESTA applications, Intrado VIPER applications, along with Verint Audiolog network equipment and servers. We are staffed 24x7x365 so if your network goes down we are able to alert and assist you to immediately bring the network back online. Monthly proactive monitoring reports. Includes monthly trouble ticket report and manufacturer product bulletins. Onsite Remedy-Repair provided by an Airbus DS, Intrado and/or Verint certified VT E911 Field Engineer. Pre-determined Service Level Agreements for onsite response Venture Technologies recognizes that each 911 customer experience has variables that must be recognized in order to create the perfect VT-911 Watch opportunity. It is the mission of the VT Customer Service Center to provide high quality, cost effective monitoring services to Venture’s 911 customers and partners.