Www.pspbc.ca Advanced Access and Office Efficiency Storyboard Template.

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Advanced Access and Office Efficiency Storyboard Template

Practice Name

3

List Team Members and Roles

Team Members -Team Picture

4

Access Aim:We aim to decrease our 3rd next available appointment to ____ days by _________________(insert date here).

Office Efficiency Aim:We aim to reduce our cycle time by ___ (%) by ___________ (insert date)

What Do We Want to Accomplish?Our Team Aims

5

Measures TargetCurrent

(Baseline)Practice Aim

Delay for appointmentAble to offer same day, if requested

___ days

Cycle times[practice & context

specific]___minutes % improvement

Patient experience – Office Efficiency (1)

80% answer“most of the time”

%

Patient experience – Access (2)

80% answer “Very easy”

%

Provider and staff experience (3)

80% answer “most of the time”

%

(1) “When you visit your doctor’s office, how often is it well organized, efficient, and does not waste your time?”

(2) “How easy is it for you to see your family physician when you need to?”

(3) “I start and end my day on time.”

6

Summary of what you did (tests of change, etc.)

Things We Did

77

What did you learn?

Did things change from baseline in your measures?

Study

8

Graphs (if available)

9

Patient Story

10

(before and after experience)

Provider Story

11

Strong recommendations for next test cycle

› Things we would do again

› Things we suggest not to do

› Are you ready to embed this change or will you retest and

refine?

› “Our recommendation for next cycle”

› “Our recommendations if you were to try this”

Act

12

Successes:

Challenges and/or barriers:

What we are planning to test next:

Summary of Current Status

All teams share!

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