Www.issa.int/ICT2015 Promoting excellence in social security Building on sector wide commonalities to enhance the benefits of Information.

www.issa.int/ICT2015

Promoting excellencein social security

www.issa.int

Building on sector wide commonalities to enhance the benefits of Information

Technology

Chris Gibbon & Chris BraileyIndependent Consultants

14th International Conference onInformation and Communication Technology

in Social Security2 – 4 September 2015 | Astana, Kazakhstan


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Objectives of the session

Discuss the concept of re-use in Information Technology with reference to other sectors and examples from member countries

Examine a potential framework for re-use of components and capabilities in terms of both technology and business

Explore experiences through social security specific case studies

Consider the key issues and implications around re-use

Explore potential ways forward

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Enterprises in all sectors re-use components and capabilities throughout the technology – business continuum to drive efficiency, improve resilience and decrease risk

Infrastructure (eg Cloud)

Infrastructure (eg Cloud)

Applications(Packages, code)

Applications(Packages, code) DataData Human Resources

(Shared Services)Human Resources(Shared Services)

From experience elsewhere (and the examples presented this morning) we can identify a number of pre-conditions for effective and successful re-use, including some or all of the following:

•Standards (defining cross organisational approaches)•Defined and open Architectures (Technical and/or business)•Effective governance (of stakeholders’ participation)•Enabling business/technical solutions

Technology Business

Domains of re-use

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Re use is built around commonalities in many dimensions which drive international standards

Common business processes The ACCORD Reference Architecture is a series of five interrelated

industry models, or facets, that use different views to define the nature of the Insurance industry

− Business Glossary− Capability Model− Component Model− Data Model− Information Model

Data exchange and messaging HL7 is the global authority on standards for interoperability of health

information technology IT Architectures

BIAN is a standard-setting body of banks and IT companies which aims to reduce the costs banks and their IT suppliers face in integrating banks' IT systems, and promotes a flexible "service oriented architecture" in the banking industry.

The Centre for Medicare and Medicaid Services (CMS) CMS has defined a Technical Reference Architecture and other

standards for all of the US states operating Medicare and Medicaid programmes called the MITA Framework, Medicaid Information Technology Architecture 4


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Accord Reference Architecture for Insurance – founded 1979

Business GlossaryBusiness Glossary

Defines core concepts eg Beneficary

Capability Model

Capability Model

DataModelData

Model

Information Mode

Information Mode

Component Model

Component Model

Defines the functional capabilities eg Registration

Defines a set of component templates for various data services

Defines a logical data model

Defines the relationship between core concepts eg Policy, Product, Party, Claims

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HL7 is the global authority on standards for interoperability of health information technology

- Founded in 1987Main standards

Messaging Standard – an interoperability specification for health and medical transactions

Clinical Document Architecture – an exchange model for clinical documents

Continuity of Care Document – a specification for the exchange of medical summaries

Structured Product Labeling – the published information that accompanies a medicine

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BIAN - Banking Industry Architecture Network

The BIAN service meta-model positions the key standards required for successful implementation of a SOA strategy by describing the context of service definition in terms of: Service landscape -- BIAN service definitions

Technical implementation -- infrastructure standards

Process – BPMN Use case -- UML

Message format -- such as SWIFT, IFX, or FIX

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Medicaid Information Technology Architecture (MITA) - Objectives

Adopt data and industry standards Promote reusable components

Provide a beneficiary-focus

Support interoperability, integration, open architecture

Promote secure data exchange

Support integration of clinical administrative data

Promote good practices

A FRAMEWORK that provides a blueprint consisting of models, guidelines and principles

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Observations from other industries

Creating standards is a journey which will sustain over many years

Context is everything – approaches must match their context and proposed used

Different kinds of artifacts are need to support different tasks

But they are bound together with a common language and common models

Initiatives require support from multiple organisations across an industry

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And very fundamental standards are evolving in Social Security

At a national level… eg Cross Roads Bank in Belgium, Interops in France, National registers in many countries

In related industries ….eg Healthcare Integration with Social Insurance

International social security coordination: In the EU: EESSI (Electronic Exchange of Social Security

Information), International agreements, e.g. MERCOSUR in South America.

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Industry standards underpin the principle of re-use which can bring benefits in IT across the sector

Commercial products with standard common features and interoperability capabilities

Sharing and re-use of common IT components between social security organisations

Facilitation of data exchange

Align business and IT to deliver successful outcomes Reduced risk for IT projects Lower cost Improved citizen service

• Apps• APIs• External services

eg authentication

Current core options…. ….. and looking ahead

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We can readily see aspects where commonalities exist in the Social Security Sector

Citizens/FamiliesCitizens/Families

Other stakeholders … eg employers

Other stakeholders … eg employers

Messaging – exchange of citizen

data

Messaging – exchange of citizen

data

Services eg back to work (involving

multiple agencies)

Services eg back to work (involving

multiple agencies)

Common Data setsCommon Data sets

Business processes eg registration

Business processes eg registration

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But this will be a journey, not an action, and we can identify a number of potentially useful steps along the way

Data models and Master Data Management

Data exchange

Architecture models – based on SOA

Functional models

Process models for specific aspects eg International Agreements

Interoperability standards (esp. between agencies)

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Question: How should the Social Security Sector respond ?

Is this time to start the journey of creating a body of standards building on and developing the existing ISSA work ?

Is so …….. Where should we start ?

− Functional models ? Who should be involved ?

−ISSA Secretariat ?−Members Institutions ?−ICT Industry ?

What objectives should we set ?−Create a roadmap with milestones ?

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Agreeing Business Functional Models could be a first step between the IT Industry and ISSA members… but what is your view?

High Level Business ModelHigh Level Business Model

Function 1Function 1 Function 2Function 2 Function 3Function 3

REUSEREUSE

COTS products Open source

Shared Applications Apps APIs

Architectures Interface standards

Data models Process Models

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Www.issa.int/ICT2015 Promoting excellence in social security Building on sector wide commonalities to enhance the benefits of Information.

Documents

logical data model

technology business

reuse of components

concept of reuse

successful reuse

communication technology

sectors reuse components

various data services