www.dialabs.com Smart Health Care Agent Smart Health Care Agent is a tool for managing health care services via phone (IVRS) and SMS. S S mart mart H H ealth ealth C C are are A A gent gent
www.dialabs.com
Smart Health Care AgentSmart Health Care Agent is a tool for managing health care services via phone (IVRS)
and SMS.
SSmartmart
HHealth ealth CCare are AAgentgent
SSmartmart
HHealth ealth CCare are AAgentgent
www.dialabs.com
FeaturesFeatures
Appointment reminders as SMS
Drug and Dosage reminders as SMS
Alerts to doctors as SMS
Notifications as SMS
Example
•Doctors :Meeting on 29th sept at 5:00 pm in the conference room. We request your presence.
• Staff :Posted duty at the Health camp to be held at Gymkhana grounds from tomorrow.
• Suppliers :Running short of O+ blood.Required immediately
• Patients :Next Appointment date 25th Sept at 10:00 AM
• Public :Free health camp on 25th & 26th of Sept at Gymkhana grounds, Hyderabad
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Information retrieval over phone (IVRS)
FeaturesFeatures
About Hospital
Consulting Hours
Doctors (Schedule, availability)
Surgeries conducted
Lab facilities
Test/Diagnostics available
Services available
Room tariff
Test/Diagnosis reports
Appointments
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Administrative FeaturesAdministrative Features
Patient InformationHandles information about a patient such as Name,DOB, Phone number, Registration number etc.
AppointmentsInformation about a patients appointment dates, time and the consultant doctor
Drug ScheduleInformation about a patients drug schedule
Master Data
Information about Doctors, Staff, Suppliers, Diagnosis/Tests available, Dressings etc
Information about the status of the Diagnostic tests reports of a patient
Diagnostic tests reports status
Maintains a log of Messages sent(to whom, phone number, date,time etc.)
MIS reports
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How it helps Doctors/Hospital authorities ?How it helps Doctors/Hospital authorities ?
Consultant Doctors schedule for future appointments
Appointment reminders to patients
Time to time Drug dosage reminders to patients
Cancellation of appointments due to non availability of doctors/facilities.
Rescheduled timings of the cancelled appointments
Doctors schedule and availability timings will be played over the phone, so that patients can fix an appointment as per their convenience.
Time to time drug/dosage reminders and appointment reminders alerts the patient. This kind of service increases the Goodwill of the hospital
Rescheduled timings of cancelled appointments are sent to patients as SMS
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General Notifications to public
Special instructions to patients
General notifications such as Blood required, Free health camp, awareness on Aids etc. is sent to public as SMS
Special instructions are sent to patients as SMS.Ex: Precautions to take before undergoing a surgery, Diagnosis test etc.
General InformationGeneral Information such about hospital, facilities available, Test/Diagnosis available, room tariff, Consulting hours etc, are played over the phone with the help of an IVR.
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How it Helps Patients ?How it Helps Patients ?
Information about their appointments
Time to time Drug dosage reminders helps patients to
follow the prescription correctly
Information about Status of the Tests/Diagnostics reports
Availability of Doctors
Information like Diagnosis Tests available,facilities
available in the hospital.
Important Phone numbers(Doctors,Hospitals etc)
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PSTNPSTN
Front desk operator feeds in the patients details like drug dosage, appointment date,phone number etc.
Information Retrieval
Patient calls SHCA for Information.
Information Flow over Telephone Information Flow over Telephone
Patient comes in and gets registered(Unique ID) and will fix an appointment with the concerned doctor.
Information sought is played to patient
Step 1
Step 2Step 3
Step 4
Patient receives the required info
Step 5
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Cellular Network
Front desk operator feeds in the patient details like drug dosage, next appointment date etc.and sets the events and messages.
Information dispersal
System detects drug intake time of a patient
Sends SMS to patients
Information Flow through SMSInformation Flow through SMS
Step 1
Step 2
Step 3
Step 4Patients receives SMS
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IVR Flow for SHCAIVR Flow for SHCA
Patient calls SHCA
Plays a Voice message
Press 1 if Old patient
Press 2 for Enquiry
Plays a Voice message
Please enter your registration number
1
registration numberCorrect?
2
Yes
No
8 Plays a Voice message
Test reports were delivered
Plays a Voice message
Consulting hours for out patient are between 10 AM to 2PM and between 4PM to 8PM
6Plays a Voice message
Thank You for calling KIMS Hospital
Press 1 for Consulting Hours
Press 2 for Visiting Hours
Press 3 for Room Details
Press 4 for Treatment/Surgical facilities available
Press 5 for Diagnostic/Lab facilities
Press 6 for List of Doctors
Press 7 for List of services
Press 8 Lab or Diagnostic test report status
Plays a Voice message
Orthopedic
Gynecology
Pediatric
Cardiology
ENT
General surgeon
3
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Snap Shots of the User InterfaceSnap Shots of the User Interface
Patient Information
• Administrator can Add/Edit/Delete a patient details
• Displays the list of patients and their details
Appointment Consultation
• Administrator can assign the concerned doctor to the patient.
• can fix an appointment for the surgery and store the appointment date and time
• Displays the list of patients, consultant doctor, appointment date & time.
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Appointment Lab/Diagnostic tests
• Administrator can assign the concerned doctor to the patient.
• can fix an appointment for the surgery and store the appointment date and time
• Displays the patient name,test to undergo consultant doctor, test date & time.
Appointment Surgical procedure
• Administrator can assign the concerned doctor to the patient.
• can fix an appointment for the surgery and store the appointment date and time
• Displays the patient name,surgery to undergo consultant doctor, surgery date & time.
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Appointment Physio therapy
• Administrator can assign the concerned doctor to the patient.
• can fix an appointment for the physio and store the appointment date and time
• Displays the patient name,therapy to undergo consultant doctor, therapy date & time.
Diagnostic tests report status
• Displays the patient name,test undergo consultant doctor, status of the report.
• Can Add/Edit/Delete a patient for Diagnostic tests
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Master Data- Doctors
• Displays the list of doctors available and their details
• Can Add/Edit/Delete details of a Doctor
Master Data- Staff
• Displays the list of staff available and their details
• Can Add/Edit/Delete details of the staff
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Master Data- Surgeries
• Displays the list of surgeries available and their details
• Can Add/Edit/Delete details of the surgery
Master Data- Surgeries
• Displays the list of voice messages that are to be played a patient calls SHCA
• Can Add/Edit/Delete Voice Message
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Hardware RequirementsHardware Requirements
PC with PIV processor
256 MB RAM
External/Internal Voice Modem or Telephony card
GSM Modem
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SDF-1, 17-B, VSEZ, DUVVADA, VISAKHAPATNAM.Ph – 0891- 2748380. 9849283825.
THANK YOU
DIALABS