Www.blackbox.com resource genpdf_educational-solutions_black_box-reseller-brochure

Black Box Reseller Program

Win more with Black Box.

2

Gain more business using the Black Box Reseller Program.When you team with Black Box Network Services, you put a mature, worldwide organization with more than 30 years of experience to work for you. Black Box is the largest independent provider of voice and data network services with deep roots in networking products. Clients in 141 countries depend on Black Box for complete business communications networks from design and products through installation and support.

Program highlights:• Aggressive,volume-basedresellerdiscounts•DealRegistrationPrograms• BestPriceGuaranteeProgram• Lowproductreturnrates• Unmatchedproductwarranties• Fastdelivery—95%ofordersshipthesamedayupto8p.m. E.T.• FREE,24/7,pre-salesTechSupport• Custombuilds• Legacyproducts• Competitivesalesprograms• Kittingcapabilities• ClassB“next-to-new”inventoryavailable• FederalSBAsalesprograms

Black Box makes it easy to win your customers’ business.Products. Pricing. Support.ReapthebenefitsofBlackBox’svastproductline,multiplesalesprograms,andunrivaled supportservicesthatfocusonyou—andyourcustomers.

• Products.You’llfindwhatyouneedamongour17,000discountednetworkingproducts, makingusa“one-stop”shopforyouandyourcustomers.

• Pricing.Weofferfiveresellerdiscountlevelsandmanysalesprogramstofityourexactneeds.• Support.ExpectthebestwithadedicatedandfocusedResellerAccountTeam,specialized marketingprograms,andourFREE24/7TechSupporthotline.

3

Our commitment to you.Welcome to Black Box Nework Services. Your business as a reseller is an important part of our business.

I am very proud of our reseller program and hope you’ll join our team. We’re committed to working with you and have an extensive program designed for your success. It starts with products and profits and extends to our dedicated Reseller Account Team and free Tech Support group. You and your customers will enjoy the security of our no-questions-asked warranties and one of the lowest return rates in the industry.

Our goal is simple: We want you to consider Black Box an important part of your business.

Terry Blakemore, CEO, Black Box Corporation

Companyprofile—BlackBoxataglance:• Foundedin1976andheadquarteredinLawrence,PA,intheSouthHillsofPittsburgh.• World’slargestindependentproviderofvoiceanddatanetworkingservicesandproducts.• Approximately4300TeamMembersaroundtheworldsupportingresellersandtheircustomers

in 141 countries.• Multimillion-dollarinventory.• ISO9001:2000certified.

4

Standardize on Black Box Network Services.Deliverend-to-endsolutionstoyourcustomers.When you standardize network solutions on Black Box for your customers, you take them from deepwithinthedatacenterallthewaytothedesktopusingupto17,000BlackBoxproducts. Add24-houraccesstoourFREETechSupporthotline,andyoucanofferdependableend-to-endsolutionsthatsolveyourcustomers’real-lifenetworkproblems.

LookwhatyoucandowithBlackBox:

Cabling• DeployCAT5/5e,CAT6,andCAT7

channel cable solutions

• Installstructuredcablingsystems

from the wiring closet to desktop

• Designentirenetworkswithdata

communications cable and hardware

including:

-Copper/fiberoptic/USB/SCSI/coax

-Audio/video/keyboard/mouse

-Ciscocompatible

-TokenRing/twinax/transceiver

• Serialandparallel

• Harshenvironment/security

• Distributionpanels

• Jacksandwallplates

• Connectors/adapters/terminators

• Patchpanels

• Custom-madecables

Cabinets & Racks• Houseserversandnetwork-relatedequipmentsecurely

• Createasafeandcleandatacenter• Protectfromenvironmentalissueslikedirt,

weather, noise, heat, and power with: -Freestandingcabinets -Wallmountcabinets -Racks,drawers,andenclosures -Secureenclosures -Cablemanagementaccessories

-Furniture

Premises Security• Configureremotesurveillancesystems

• Constructbuildingaccesssystems

• Secureyournetworks

• CCTVcameras/mounts/enclosures

• Soundandpagingsolutions

• Buildingaccesscontrolsolutions

• KVMandnetworksecurityhardware

Power & Surge Protection• Monitorpowerrequirements

• Backupcriticalequipment

• Protectdatalines

• Powerstrips

• Surgesuppression

• Environmentalmonitoringdevices

Digital Signage & Multimedia• Displaydigitalsignagein

multiple locations

• Managemultipledisplaysignals

in real time

• Conductwirelesspresentations

• VGA,DVI,andHDMIproducts

• Extendersandswitches

• Baluns

• Videoandaudioequipment

• CDandDVDduplicators

KVM• Sharekeyboards,monitors,andmice

• Savemoneyonserverroom

equipment

• Providedataroomsecurityand

remote access monitoring

• KVMswitches

• KVMextenders

• KVMtrays

• SpecialtyKVMproducts

• Cablesandaccessories

Testers & Tools• Diagnoseandcertifynetworks

• Verifyfiberandcopperruns

• Troubleshootcableandequipment

• Copperandfiberoptictools

and testers

• General-usetoolsandtoolsets

• Environmentalmonitoringandcontrol

5

Mostproductsareinstock and ready to ship.Weship95%ofallin-stockitemsthesameday!Callbefore8p.m.E.T. weekdays or before 11:00 a.m.E.TonSaturday.

Networking• DesignflexibleEthernetnetworks

• Communicateinharshenvironments

• Drivedataoverfiberandcopper

• Mediaconverters

• Switches

• Modemsandrouters

• Linedrivers

• DSLextenders

• Bridges

• Printservers

• Serial,Ethernet,andlasersolutions

• Firewallsandnetworksecurity

• Legacynetworkingequipment

• Sharewirelessperipherals

• Createwirelessnetworks

• NetworkwithPoEequipment

• Antennasandaccesspoints

• Cardsandadapters

• CCTVcameras

• Deviceservers

• Laptopadapter

• USBadapters

• Freespaceoptics

• Serversandstorage

Peripheral Switching & Sharing• Shareperipherals

• Switchequipmentelectronically

• Docustomconfigurations

• Statisticalmultiplexors

• Time-divisionmultiplexors

• Copper/fibersolutions

• Datasharers/broadcastsolutions

• Manual/electronic/Ethernetswitches

• Fallbackswitches/KVMswitches

• Powermanagementswitches

• Consoleportmanagers

• USBswitches/gangedswitchesInterface & Protocol Converters• UseDINrailsolutions

• Connectincompatiblehardware

• Configurecustomsolutions

• Interfaceconverters

• DigitalI/Oandserialcards

• SCSI®

• IBM®AS/400® and

3270protocolconverters

USB• AddBluetooth® capabilities

• ConnectUSBequipment

• ShareUSBports

• Extenders

• Switches

• KVM

• Networking

• Cables

6

Raiseprofits—thedollarsandsense of selling Black Box.Special reseller discount pricing.Pricingissimple.ThemoreBlackBox®productsyousell,thegreaterthediscounts.Weofferfive differentlevelsofpricingtoourresellerpartnersbasedona12-monthrollingtotalofthenet aggregateofyourpurchases.Morethan17,000productsareinourdiscountschedulewithmorebeingaddedallthetime.Ifyouneedpricingonsomethingyoudon’tseeinthelist,ask!

DealRegistrationProgram.GettheverybestresellerpricingweextendtoanyresellerwithourDealRegistrationProgram. Ifyourquoteisthefirstwereceive,yougetourdeepestdiscounts.KeepinmindthatbecauseBlack Box Network Services offers such a large scope of products, we can usually cover the entirebidrequest.Thismakesiteasyforyoutoputtogetherawinningbidwithlineitemssourcedfrom one supplier.

ProjectsmustberegisteredwithBlackBoxbeforeaRFP/RFQrelease.Qualifyingprojectsmustberegisteredforanend-user,androlloutsareeligible.Thereisalsoa48-hourapprovalprocesson submissions.

• Commercial Quotes. Thisprogramappliestoquotesvaluedat$20,000ormoreofBlackBoxbrandedproducts purchased at list prices.

• State and Local Government and Education Quotes. Thisprogramappliestoquotesvaluedat$8000ormoreofBlackBoxbrandedproducts purchased at list prices.

DealRegistrationFormsarelocatedon-lineatblackbox.cominthe“Resellers”section, orrequestthemthroughyourBlackBoxAccountManager.

Best Price Guarantee.Buywithconfidencethatyou’regettingthebestpricesatBlackBox.Ifyoufindalowerpriceonacompetingmanufacturer’sequivalentproduct,provideyourBlackBoxAccountManagerwithacopyofthequote,andwe’llmeetorbeatitwithourownBlackBoxbrandedsolution.(Certaincustom products are excluded.)

Exclusivepromotionsforourresellerpartners.Fromtimetotime,BlackBoxNetworkServicesoffersourresellerpartnersspecialdiscountsandpromotionsoncertainproductsandproductfamilies.Thesearecommunicatedtoyouviae-mailandnormallylastfromacoupleofdaystoacoupleofweeks.Theseareexclusiveofferstoyouonly,andcanbeusedtohelpyourcustomersandtohelpyoutobuildupyourprofitmargins.

Black Box Reseller Pricing Program

ProgramLevel AggregateNetProductPurchases(Minimum) Level5 $250,000 Level4 $100,000 Level3 $50,000 Level2 $25,000 Level1 $5,000

7

Convenient shopping.It’seasytodobusinesswithBlackBox.We understand your business. You work hard every day taking care of your customers. That’swhyBlackBoxNetworkServicesprovidestherighttoolstomakeyourjobeasier:

Weprovidefastquotes,aggressivedealregistrationpricing,same-dayshipping,superior technical information, and much more.

YourBlackBoxResellerAccountTeamwillquicklybecomeatrustedally.Youget:• AdevotedBlackBoxAccountManager.• 24/7CustomerServiceReps.• 24/7FREEpre-salesTechSupport.• TheBlack Box® Catalog.Ouraward-winningBigBookistheITreferenceforproducts andtechnicalinformation.Muchmorethanaproductcatalog,thisbookcomeswith glossaries,definitions,andproductdiagrams!

• blackbox.com.Findourcompletelineofproducts,plusawealthofBlackBoxExplains tutorials,videos,andmoreatouraward-winningWebsite.

• Ourlargescopeofproducts,whichusuallyallowsustocoveranentirebidrequest.

Howtoorder:TherearemanywaystodobusinesswithBlackBoxNetworkServices.Weprovideyouwithmaximumflexibilityandmanyoptionssoyoucandobusinessthewayyouwant.WealwaysrecommendyoufirstcontactyourBlackBoxAccountManagerduringnormalbusinesshours, butthereareotherwaystorequestquotesandplaceorders.Choosethewaythatismost appealing to you:

• ContactyourBlackBoxAccountManagerduringnormalbusinesshours.• CallaCustomerServiceRep:724-746-5500,24hoursaday,7daysaweek.• Faxorders:800-321-0746,24hoursaday,7daysaweek.• E-mailorders:[email protected].• Mailorders:1000ParkDrive,Lawrence,PA15055-1018.• Setupanaccountatblackbox.comandshopusingourBlackBoxOn-lineCatalog.• UseanestablishedEDIfeed.

8

Product warranties.TheDoubleDiamond™Warrantyisourno-questions-askedwarrantythatprotectsyourcustomers’Black Box® brand products from accidental damage, including drops, water, and power surges. Certainproductsmaynotbeeligible.Mostproductscomewithaone-ortwo-yearwarranty.Someproducts, such as copper cables, manual switches, cabinets, and racks, are guaranteed for life. Duringthewarrantyperiod,BlackBoxNetworkServiceswillrepairorreplacedamagedequip-ment within one week of receipt at no charge.

Additionalpurchaseprotection.You can also extend the original warranty for an additional year for your customers. You can even protect a previously purchased Black Box® brand product. Certain products may not be eligible. We extend special discount pricing to our reseller partners for this additional warranty programsothatyou’llwanttoofferittoyourcustomers.It’sagoodbusinessvalueforbothyouandyourcustomer!Plus,whentheextendedwarrantyispurchased,wegiveyourcustomerasecondyearofextendedcoverageforfree.Fordetailsandresellerpartnerpricing,talktoyourBlackBoxAccountManageroraCustomerServiceRep.

Flexiblereturns.Althoughwehopeyouneverhavetoreturnaproductthatyouhavesoldtoacustomer,returnsareeasyatBlackBox.Weofferano-risk,45-dayreturnpolicyfromtheinvoicedate.Thereis also no restocking fee for Black Box products returned in new condition and in the original packag-ing.Laterreturnsandincompletereturnsmayincurarestockingfee.AllreturnsrequireaReturn Authorization(RA)Number.TalktoyourBlackBoxAccountManageroraCustomerService ReptoobtainanRAnumber.Sorry,someproductsmaynotbereturnableforcredit,andnocreditcan be issued after 120 days. Custom products and software are returnable for repair or warranty replacement only.

Repairrequests.Toreturnaproductforrepair,talktoyourBlackBoxAccountManageroraCustomerServiceRep.TheywillprovideyouwithinstructionsandanRAnumberfortrackingpurposes.

When it comes to warranty protection, Black Box has you covered.

9

Packaging and shipping.Theshippingchoiceisyours.BlackBoxNetworkServicesoffersmanyshippingoptions:next-day,second-day,orground-freightdelivery.Needyourproductstoday?Wecanevenarrangesame-daydelivery. You can also elect to provide your own freight carrier or make arrangements to pay for shippingusingyourownshippingcarrieraccount.LetyourBlackBoxAccountManagerknowatthetime you place your order which shipping method works best for you and your customer.

• Packaging. Black Box will package your customer’s order carefully, using the latest packaging technology and materials. We package in marked, cardboard boxes, depending on product and order size. We also use special packaging for freight and pallet deliveries. Our large cabinets and racks are shipped by motor freight. Our Black Box exclusive ShipSafe™packagingforcabinetsfeaturesdouble-wallcardboardconstructiontoprotectyourcabinetandsuperiorvoid-fillmethodstominimizedamagefromvibration.Largercabinetsaresecurelystrappedtostandardpalletsforeasierhandling.

• Shipping. BlackBoxaddsashippingfeebaseduponordervalueandweight.AskyourBlackBox AccountManagerforashippingandhandlingestimatewhenyourequestaquote.

• Fast delivery. Weship95%ofallin-stockitemsthesameday!Callbefore8:00p.m.E.T.weekdays or before 11:00 a.m.E.TonSaturday.

• Order tracking. Wemakeiteasytotrackorders.BesuretocallyourBlackBoxAccountManageroraCustomerServiceRepforanupdate.Or,ifyoupreferanon-linemethod,simplygotoblackbox.com, logintoyouraccount,andclickonOrderHistory.Clickonthetrackingnumberfordelivery information(U.S.Websiteandcustomersonly).

Back-ordereditemsusuallyshipwithinanaverageofthreedays.Fordetailsonaspecific back-ordereditem,talktoyourBlackBoxAccountManageroraCustomerServiceRep.

We deliver: When and where you need it.

10

Youron-lineaccount.Useouron-lineservicetoaccessimportantreselleraccountinformationandorderinformation, 24hoursaday.Visitblackbox.com > Store/Catalog > Account.

• Checkyourpricelists • Placeexpressorders• Geton-linequotes • Revieworderandshippingstatus• Viewwarrantyinformation • Registerdeals

Custom products.Whenoff-the-shelfwon’tdo,callusformade-to-orderproducts.BlackBoxNetworkServicesiswellknownforitscustomcapabilitiesandcanhandlealmostanyrequest.Wehaveanon-siteteamdedicatedtocustomdesignservices.Needsomethingunique?We’lleitherfindasolutionormakeitforyou!Lastyear,wehelpedresellersandtheircustomerswithmorethan150,000custom solutions.

Credit terms.Weoffermanywaystopayfororders,viaprepayment(likeacheck),cashondelivery(COD),creditcard,andpaymentoncredit(uponapproval).Apurchaseorderisnotrequiredtoplace anorderunlesstheordervalueismorethan$2500.

• Credit card sales. Ifyouplantopaybycreditcard,there’snoneedtoestablishtermswithus.

• Generous credit terms. Ourstandardtermsforcreditpaymentarenet30days.Ifyouareinterestedinpayingon credit,youcanrequestourstandardcreditapplicationfromyourBlackBoxAccountManager.We review the information and conduct a credit review before approving credit terms. Thissimpleprocessisusuallycompletedinamatterofdays.

Compliances.• ISO9001:2000:Ensuringquality.• RoHS:RoHSisadirectivethatrestrictstheuseofcertainhazardoussubstancesinelectrical andelectronicequipment.YoucanviewanextensivelistofBlackBoxRoHS-compliantproductsandourRoHSComplianceLetteratblackbox.com > About > Company Information > Quality Commitment > RoHS Compliance.

• TEMPEST-approveddevices:TEMPESTisaU.S.governmentcertificationrelatingtoelectronicsecurityandanti-eavesdroppingtechnology.SeveralBlackBoxKVMswitchesareTEMPEST- certifiedwithmoreanticipatedinthecomingyear.

11

Black Box helps you communicate our advantages to your customers.Marketdevelopmentandresellertrainingresources.TohelpyougetthemostoutofyourresellerpartnershipwithBlackBoxNetworkServices,weoffer programs and services to enhance your sales efforts. We can provide you with a wealth of resourcestohelpyoueducate,inform—andclosesales.

Black Box publications.Makebettersalescallswithcatalogs,datasheets,technologyoverviews,andleavebehinds.

• Product line card. Downloadthelastestversionat blackbox.com > Store/Catalog > Discount Programs > Resellers.

• Catalogs. DevelopmorecustomerinterestwiththeBlACk BOx® Catalog and a number of smaller, specialty catalogs.

• Data sheets. Needproductspecs?Atblackbox.com,wehavetechnicalinformation,diagrams,andspecs for thousands of our products you can download, save, or pass on to customers.

• Technical information. WealsohelpyoutoeducateyourcustomerswithourBlackBoxExplainstutorials,productvideo library, and white papers, located at blackbox.com.

• Custom literature. We’ll work with you to customize our data sheets, catalogs, and white papers with your logo and contact information for mass distribution to your customer base.

12

Black Box reporting.Runyourbusinessmoreefficientlywithbetterdatatrackingandreporting.

• EDI feeds. Black Box Network Services will set up automated electronic data exchanges to share daily product,SKU,pricing,andorderinformationbetweenoursystems.

• Sales tracking. Black Box Network Services will set up customized sales tracking and reporting for you, uponrequest,sowecanmeasureoursalessuccesstogether.Usefuldatacanalsohelp us determine what Black Box products or product families are most successful with your customers, so we can emphasize these areas in our marketing efforts and training.

• Database downloads (available soon). BlackBoxNetworkServicescansetupyouraccounttoaccessSKUlevelinformation, productimages,andlogostopopulateyoure-commerceproductcatalogwithBlackBox product offerings for your customers.

Black Box marketing sponsorships.• IfyoupublishacatalogormaintainaWebsite,askyourBlackBoxAccountManagerabout

ad sponsorship.• Lookingforaconferencesponsorshiporspeakersforanationalsalesmeetingorvendorfair?

We can help with presentations and speakers for your events.• Wouldyoulikeustoexhibitatyoureventorco-sponsoraconference?Pleaseask!BlackBoxNetworkServicesfrequentlyexhibitsattechnologyfairsandoffersmanybooththemestochoose from, based on audience interest.

13

Black Box products and sales program training.• In-persontrainingeventsintroduceyouandyoursalesstafftoBlackBoxNetworkServices,

including our products, sales programs, and services.• Convenient15-minuteWebinarsandslideshowshighlightnewandpopularproducts

and upcoming technologies.• CustomizedpresentationscanbearrangedbyyourBlackBoxAccountManager.

BlackBoxResellerWebToolsatblackbox.com/resellers.• Fullon-linecatalog• Optimizedsearchengine• Resellerdiscountpricing• Personalportal(blackbox.com > Store/Catalog > Account) • Resellerapplication• DealRegistratonProgramforms• BlackBoxChannelManagercontactinfo• “TipsforTechs”videolibrary• BlackBoxExplains(1000+technicaltutorials)• Whitepapers• Downloadableproductlinecard• Trainingandproductdemonstrationevents• CustomCableandAdapterConfigurators• ServerbuildupConfigurator

14

HowtobecomeaBlackBoxreseller:Weofferourresellerpartnersvolume-baseddiscounts,pre-salesengineering,productsales training,andadedicatedBlackBoxNetworkServicesAccountManagertohelpwithquotes, ordering,andanyspecialcustomerneedsyouhave.ViewtheResellerProgramdetails at blackbox.com > Store/Catalog > Discount Programs > Reseller.

Please provide the following items to enroll in our program:• CompletedResellerApplication• ResellerCertificateorSeller’sPermit(akaVendor’sLicenseinsomestates)• TaxExemptionCertificate• SignedResellerAgreement

ResellerApplication.TheResellerApplicationcanbefoundatblackbox.com > Store/Catalog > Discount Programs > Reseller,oryoucanrequestonetobemailedore-mailedtoyoudirectlybysendingyourrequesttoinfo@blackbox.com.YoumayalsorequestformsbycallingyourBlackBoxAccountManager,theBlackBoxChannelManager,oranyBlackBoxCustomerServiceRep.Their contact information is listed on the next page.

We’re very glad that you have decided to offer your customers the opportunity of experiencing BlackBoxqualityproductsandservices.Thankyouverymuchforyourbusiness.TheBlackBoxteam looks forward to working with you.

15

ImportantBlackBoxNetworkServicescontacts:BlackBoxAccountManager:877-877-2269or724-746-5500duringbusinesshours

BlackBoxChannelManager:DianeLucasMagin

Phone:724-873-6662

Fax:724-873-6678

E-mail:[email protected]

Black Box Customer Service Reps: Phone:877-877-2269or724-746-5500,24hoursaday,7daysaweek

Fax:800-321-0746,24hoursaday,7daysaweek

E-mail:[email protected]

BlackBoxFreeTechSupport:24/7/365,onthephoneoron-line,beforeandafterthesale.Allcallsansweredwithin20seconds.

Phone: 877-877-2269or724-746-5500.Answeredin20secondsorless!

On-line: blackbox.com > Store/Catalog > Talk to an Expert.Anexpertwillcallyouin 20secondsorless!

Fax: 800-321-0746.We’llansweritin15minutesorless!

E-mail: Sendane-mail.We’llansweritin15minutesorless!

BlackBoxaddressandgenerale-mail:Address:1000ParkDrive,Lawrence,PA15055-1018

E-mail:[email protected]

blackbox.com | 877-877-2269

Win more with Black Box:• Aggressive, volume-based reseller discounts

• Deal Registration programs

• Best Price Guarantee program

• Low product return rates

• Unmatched product warranties

• Fast delivery—95% of orders ship the same day up to 8 p.m. E.T.

• FREE, 24/7, pre-sales Tech Support

• Custom builds

• Legacy products

• Competitive sales programs

• Kitting capabilities

• Class B “next-to-new” inventory available

• Federal SBA sales programs