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Summer Training Project Report

ON

Performance Appraisal

In

Birla Sunlife insurance lt.SUBMITTED FOR THE PARTIAL FULFILLMENT OF THE AWARD

OF THE DEGREE OF MASTERS OF BUSINESS ADMINISTRATION

(AFFILIATED TO KURUKSHETRA UNIVERSITY, KURUKSHETRA)

ACADEMIC SESSION(2011-13)

UNDER THE GUIDANCE OF: MR

SHIVALIK INSTITUTE OF ENGINEERING AND TECHNOLOGY, Aliyaspur, Ambala.

1

PREFACE

During my six week training at “BIRLA SUN LIFE INSURANCE CO. LTD.” .I worked on a project “STRESS MANAGEMENT OF BIRLA SUN LIFE INSURANCE CO. LTD.”

STRESS MANAGEMENT is a powerful mechanism that helps in ascertaining the strength and weakness in operation and stress position of any business unit. It has been rightly said; “God is architect of money” it is adequate flow of HR with which business is started and run smoothly in a successful way. Stress Management is a best mean for drawing meaningful conclusion regarding STRESS operation, thus benefiting those who are in the working of business concern.

This project was undertaken to make the complete analysis of stress management and also to get an experience of working with concern itself.Birla Sun Life Insurance co. ltd. To be a world class provider of hr security to individuals and corporates and to be amongst the top three private sectors lifes insurance companies in India.

2

Acknowledgement

On the completion of this project I would like to take this opportunity as a platform to thank all the people who helped me in this work and who made this project a success I express my sincere thanks to BIRLA SUNLIFE INSURANCE, AMBALA CANTT for giving me an opportunity to work on this summer project. Gracious help from various sources has contributed tremendously to the completion of this project work.I express my sincere appreciation for the advice, guidance, and great support of Mr. TARUN GOEL(Branch Manager) his extremely helping attitude always encourage me to consult him whenever I had any problem and also with the help of Mrs. Shruti Chadda who trained us Without his support this project would not have been possible.

I also thank to Mr.abhishek Head of Department,MBA who has sincerely supported me with the valuable insights into the completion of this project. A specially thank to M.r Parveen Bajaj I am grateful to all faculty members of my College and my friends who have helped me in the successful completion of this project.

3

CERTIFICATE BY THE GUIDE

This is to certify that the work entitled “STRESS MANAGEMENT” is a piece of research done by Amisha , a student of MBA 3rd semester bearing enrolment no.________________under my guidance and supervision for partial fulfillment of summer training project of Kurukshetra university Kurukshetra . To the best of my knowledge and belief the project report:

1. Embodies the work of the candidate herself 2. Has been duly completed 3. Is up to the standard in respect to contents and language for being referred to the

examiner.

GUIDE

4

DECLARATION

I hereby declare that the work presented herein is genuine work done originally by me and has not been published or submitted elsewhere for the requirement of a degree programme. Any literature, data or works done by others and cited within this dissertation has been given due acknowledgement and listed in the reference section.

NAME : - Suman Rani

Roll No : - PG-311101002

M.B.A :- IIIrd sem

5

TABLE OF CONTENT

Chapter-1 - Introduction

Topic of the Project

Company profile

Chapter -2

Literature Review

Chapter -3 - Research methodology

Objectives of the study

Sample design & Sample Size

Source of Data

Data Presentation & Analysis

Limitations of the study

Chapter -4

Analysis and interpretation

Chapter-5

Findings

Chapter-6

Recommendation/Suggestions

Chapter-7

Conclusion/Summar

Chapter-8

Bibliography

6

Chapter-9

Annexure/Appendix

7

CONCEPT OF STRESS

INTRODUCTION TO STRESS

8

A lot of research has been conducted into stress over the last hundred years. Some of the

theories behind it are now settled and accepted; others are still being researched and

debated. During this time, there seems to have been something approaching open warfare

between competing theories and definitions: Views have been passionately held and

aggressively defended.

What complicates this is that intuitively we all feel that we know what stress is, as it is

something we have all experienced. A definition should therefore be obvious…except

that it is not.

Definition:

Hans Selye was one of the founding fathers of stress research. His view in 1956 was that

“stress is not necessarily something bad – it all depends on how you take it. The stress of

exhilarating, creative successful work is beneficial, while that of failure, humiliation or

infection is detrimental.” Selye believed that the biochemical effects of stress would be

experienced irrespective of whether the situation was positive or negative.

Since then, a great deal of further research has been conducted, and ideas have moved on.

Stress is now viewed as a "bad thing", with a range of harmful biochemical and long-term

effects. These effects have rarely been observed in positive situations.

The most commonly accepted definition of stress (mainly attributed to Richard S

Lazarus) is that stress is a condition or feeling experienced when a person perceives

that “demands exceed the personal and social resources the individual is able to

mobilize.” In short, it's what we feel when we think we've lost control of events.

This is the main definition used by this section of Mind Tools, although we also

recognize that there is an intertwined instinctive stress response to unexpected events.

9

The stress response inside us is therefore part instinct and part to do with the way we

think.

The types of stress are as followsMechanical

Stress (physics), the average amount of force exerted per unit area.

Yield stress, the stress at which a material begins to deform plastically.

Compressive stress, the stress applied to materials resulting in their compaction.

Biological

Stress (biological), physiological or psychological stress; some types include:

o Chronic stress, persistent stress which can lead to illness and mental

disorder

o Eustress, positive stress that can lead to improved long-term functioning

o Workplace stress, stress caused by employment

Music

Accent (music).

Stress (band), an early '80s melodic rock band from San Diego.

Stress (punk band), an early '80s punk rock band from Athens.

Stress (Neo-Psychedelic band), from the late 1980's.

Stress, a song by the French band Justice on their debut album

Other

Stress (game), card game

Stress (linguistics), phonological use of prominence in language

Stress (physics), the average amount of force exerted per unit area.

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Stress is a measure of the average amount of force exerted per unit area. It is a

measure of the intensity of the total internal forces acting within a body across

imaginary internal surfaces, as a reaction to external applied forces and body forces.

It was introduced into the theory of elasticity by Cauchy around 1822. Stress is a

concept that is based on the concept of continuum. In general, stress is expressed as

Where

Is the average stress, also called engineering or nominal stress, and

Is the force acting over the area .

Chronic Stress

Chronic stress is stress that lasts a long time or occurs frequently. Chronic stress is

potentially damaging.

Symptoms of chronic stress can be:

upset stomach

headache

backache

insomnia

anxiety

depression

anger

In the most severe cases it can lead to panic attacks or a panic disorder.

There are a variety of methods to control chronic stress, including exercise, healthy diet,

stress management, relaxation techniques, adequate rest, and relaxing hobbies.

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Ensuring a healthy diet containing magnesium may help control or eliminate stress, in

those individuals with lower levels of magnesium or those who have a magnesium

deficiency. Chronic stress can also lead to a magnesium deficiency, which can be a factor

in continued chronic stress, and a whole host of other negative medical conditions caused

by a magnesium deficiency.

It has been discovered that there is a huge upsurge in the number of people who suffer

from this condition. A very large number of these new cases suffer from insomnia.

In a review of the scientific literature on the relationship between stress and disease, the

authors found that stress plays a role in triggering or worsening depression and

cardiovascular disease and in speeding the progression of HIV/AIDS.

Compressive stress:

Compressive stress is the stress applied to materials resulting in their

compaction (decrease of volume). When a material is subjected to compressive stress,

then this material is under compression. Usually, compressive stress applied to bars,

columns, etc. leads to shortening.

Loading a structural element or a specimen will increase the compressive stress until the

reach of compressive strength. According to the properties of the material, failure will

occur as yield for materials with ductile behavior (most metals, some soils and plastics)

or as rupture for brittle behavior (geometries, cast iron, glass, etc).

In long, slender structural elements -- such as columns or truss bars -- an increase of

compressive force F leads to structural failure due to buckling at lower stress than the

compressive strength.

Compressive stress has stress units (force per unit area), usually with negative values to

indicate the compaction. However in geotechnical engineering, compressive stress is

represented with positive values.

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Stress in Biological terms:

Stress is a biological term which refers to the consequences of the failure of a human or

animal body to respond appropriately to emotional or physical threats to the organism,

whether actual or imagined. It includes a state of alarm and adrenaline production, short-

term resistance as a coping mechanism, and exhaustion. It refers to the inability of a

human or animal body to respond. Common stress symptoms include irritability,

muscular tension, inability to concentrate and a variety of physical reactions, such as

headaches and accelerated heart rate.

The term "stress" was first used by the endocrinologist Hans Selye in the 1930s to

identify physiological responses in laboratory animals. He later broadened and

popularized the concept to include the perceptions and responses of humans trying to

adapt to the challenges of everyday life. In Selye's terminology, "stress" refers to the

reaction of the organism, and "stressor" to the perceived threat. Stress in certain

circumstances may be experienced positively. Eustress, for example, can be an adaptive

response prompting the activation of internal resources to meet challenges and achieve

goals.

The term is commonly used by laypersons in a metaphorical rather than literal or

biological sense, as a catch-all for any perceived difficulties in life. It also became a

euphemism, a way of referring to problems and eliciting sympathy without being

explicitly confessional, just "stressed out". It covers a huge range of phenomena from

mild irritation to the kind of severe problems that might result in a real breakdown of

health. In popular usage almost any event or situation between these extremes could be

described as stressful.

what is Stress?

Stress refers to the strain from the conflict between our external environment and us,

leading to emotional and physical pressure. In our fast paced world, it is impossible to

live without stress, whether you are a student or a working adult. There is both positive

and negative stress, depending on each individual’s unique perception of the tension

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between the two forces. Not all stress is bad. For example, positive stress, also known as

eustress, can help an individual to function at optimal effectiveness and efficiency.

Hence, it is evident that some form of positive stress can add more color and vibrancy to

our lives. The presence of a deadline, for example, can push us to make the most of our

time and produce greater efficiency. It is important to keep this in mind, as stress

management refers to using stress to our advantage, and not on eradicating the presence

of stress in our lives.

On the other hand, negative stress can result in mental and physical strain. The individual

will experience symptoms such as tensions, headaches, irritability and in extreme cases,

heart palpitations. Hence, whilst some stress may be seen as a motivating force, it is

important to manage stress levels so that it does not have an adverse impact on your

health and relationships.

Part of managing your stress levels include learning about how stress can affect you

emotionally and physically, as well as how to identify if you are performing at your

optimal stress level (OSL) or if you are experiencing negative stress. This knowledge will

help you to identify when you need to take a break, or perhaps seek professional help. It

is also your first step towards developing techniques to managing your stress levels.

Modern day stresses can take the form of monetary needs, or emotional frictions.

Competition at work and an increased workload can also cause greater levels of stress.

How do you identify if you are suffering from excessive stress? Psychological symptoms

commonly experienced include insomnia, headaches and an inability to focus. Physical

symptoms take the form of heart palpitations, breathlessness, excessive sweating and

stomachaches.

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Birla Sun Life – A Coming Together Of Values

Birla Sun Life Insurance Company (BSLI) is a joint venture between the Aditya Birla Group and Sun Life Financial Inc of Canada and was established in India in the year 2000. Aditya Birla Group has established a strong financial presence in India through Aditya Birla Financial Services Group with expertise in a wide array of products which include wealth management, consumer finance, broking, lending and private equity. The Aditya Birla Group is common and trusted name in India with decades of presence in sectors ranging from cement, metals, textile, telecom and retail business to name a few. Sun Life stress is a Canadian based stress services conglomerate with a major chunk of its business in the insurance domain with a history of over 140 years and hence provides the much needed expertise to this joint venture in India. Birla Sun Life Insurance Company has a vast distribution network of almost 600 branches across India reaching out t more than 1500 towns. The already established companies of the Aditya Birla stress Services Group give it the expertise and reach to service and add more consumers to the life insurance business. The company has a wide array of life insurance products catering to all aspects of a person’s life from traditional plans to unit linked market plans. They have had Virendra Sehwag and Yuvraj Singh as their branch ambassadors endorsing life insurance products of Birla Sun Life. Birla Sun Life is a joint venture between The Aditya Birla Group, one of the largest

business house in India and Sun Life Financial Inc., a leading International Financial

Services Organization. The local knowledge of the Aditya Birla Group combined with

the expertise of Sun Life Financial Inc. offers a formidable protection for our future.

The Aditya Birla Group is led by its chairman- Mr. Kumar Manglam Birla. The Group

has over 88000 employees across all its units

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http://www.myinsuranceclub.com/

Worldwide. Some of the key organizations with the group are Hindalco, Grasim, Aditya

Birla Nuvo, etc.

The group is India's leading business house with a number of key organizations. These

are as follows:

1. Grasim

2. UltraTech Cement Ltd

3. Hindalco

4. Indian Aluminum Company Ltd

5. Aditya Birla Nuvo

6. Idea Cellular Ltd.

7. Birla Sun Life Insurance Co.Ltd

8. Birla Sun Life Asset Mgmt. Co.Ltd

9. Birla Sun Life Distribution Co. Ltd

10. PSI Data Systems

11. Indo Gulf Fertilizers Ltd.

12. Birla Global Finance Lt

Sun Life Financial Inc. and its partners today have operations in key markets worldwide,

including Canada, the United States, the United Kingdom, Hong Kong, the Philippines,

Japan, Indonesia, India, China and Bermuda. Sun Life Financial Inc. is a leading player

in the life insurance market in Canada.

Share Holding Pattern:

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In Birla-Sun Life, the two companies are having shareholding pattern as follows:

74 %--> Aditya Birla Group

26 %--> Sun Life Financial Inc.

The group has 3 businesses:

1. Mutual Funds

2. Wealth Management

3. Life Insurance

Birla Sun Life Insurance co ltd. is the Life-Insurance arm of Birla-Sun Life

Birla Sun Life Insurance in its 7 successful years of operations has contributed

significantly to the growth and development of life insurance industry in India. It

pioneered the launch of Unit Linked Life Insurance plans amongst the private players in

India. It was the first player in the industry to sell its policies through the Bancassurance

route and through the Internet. It was the first private sector player to introduce a Pure

Term plan in the Indian market. This was supported by sales practices, which brought a

degree of transparency that was entirely new

to the market. The process of getting sales illustrations signed by customers, offering a

free look period on all policies, which are now industry standards were introduced by

BSLI. Being a customer centric company, BSLI has covered more than a million lives

since inception and its customer base is spread across more than 1000 towns and cities in

India. All this has assisted the company in cementing its place amongst the leaders in the

industry in terms of new business premium income. The company has a capital base of

more than Rs.672 crores.

Many Ones with Birla Sun Life Insurance:

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BSLI is a company that has a very unique contribution in the history of Insurance sector.

The company not only has varying plans and funds, rather also is a pioneer in many

aspects. These pioneering features of BSLI are as follows:

1. Free Look Period: BSLI offers its policyholders with a free look period of 15

days. Client gets freedom to have an in-depth look over all the terms and

conditions regarding his/her life-insurance policy. If he finds policy not worth

opting for, he can also return the policy, but at BSLI, co. people ensures this not

to happen.

2. Bancassurance: BSLI pioneered Bancassurance in India. Bancassurance

means to include Insurance co. as one of the distribution channels with the

company. BSLI is the first company, which realized that insurance co., with

their huge customer base and strong customer loyalty, are a readymade platform

to acquire new business on a more cost effective and sustainable basis.

3. Unit Linked Life Insurance Plans: BSLI was the first in India to introduce

Unit Linked Plans. A ULIP is an auspicious coming together of security from

life

4. Insurance and earnings from investment. Which means, apart from securing the

future they offer efficient returns. These plans provide the customer with a

certain number of units, in the same way as a mutual-fund holder gets units.

ULIPs offer market-linked returns to policyholders.

5. Sales Illustrations: BSLI is the first company to introduce Sales Illustrations in

the Insurance Industry. Sales people of BSLI give demonstrations of fund

6. Performance on two points of projections i.e. on 6% and 10%. Now IRDA has

also made it mandatory to have sales illustrations.

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BSLI’s has launched Century SIP, a unique systematic investment plan offering an

opportunity to create wealth with as little as Rs. 1000 per month plus a life insurance

cover of up to 100 times the monthly installment.

This plan comes along with free term insurance for an individual up to 55 years of age.

The life insurance cover comes at no extra cost to the investor. The cover is hassle

free. The investor need not go thru any medial test to avail of the life cover. All an

investor needs to do is enroll for CSIP & sign a “Declaration of Good Health”. In case of

unfortunate demise of investor

the insurance claim will be directly paid to the nominee by the insurance company (Birla

Sun Life Insurance Company).

Announcing the launch of Century SIP, Anil Kumar, CEO, and Birla Sun Life MF said,

“This offering touches all aspects of an investor’s financial planning needs. We wish to

encourage the investment habit among investors by providing them life insurance cover.”

Insurance cover to the investor would continue even after the SIP’s minimum maturity

tenor of 3 years. Any individual between 18 to 46 years of age may invest in this plan.

Investment in this plan may be made through Electronic clearing system (ECS), direct

debits or post dated cheques.

7. Others: Some other ONEs with BSLI are:

1st to issue daily NAVs of funds for better transparency.

1st to have a distinct CRISIL benchmark.

1st to disclose portfolio on a monthly basis.

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http://www.moneycontrol.com/india/news/mf-news/birla-sun-life-mf-launches-century-sip/17/50/342146



Policyholders can view their policy details online; they can be accessed

from BSLI website using your unique password.

Out of every 100 claims intimated to BSLI 98.28 stands cleared.

Also the average Turn Around Time (TAT) :

(i) From the receipt of the last requirement till dispatch of

cheque is 5 days and

(ii) From intimation of claim till its decision & dispatch of

cheque is 36 days.

COMPANY PRODUCTS / PLANS

All the plans associated with BSLI are Unit Linked Plans.

Flexi Plans

Flexi Plans have three variants. These variants are:

1. Flexi Save Plus (Endowment Plan)

2. Flexi Cash Flow (Money Back Plan)

3. Flexi Lifeline (Whole of Life Plan)

Features:

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This is a Unit Linked Plan with guaranteed returns.

Provides flexibility with Top-Up Facility.

For Quarterly modal premium less than Rs.5000, payment can be made through

ECS.

Policyholder can attach riders to the plan according to his/her needs.

Liquidity in the form of Partial withdrawals.

Three Investment Fund options are available with the policy and policyholder is

free to switch between funds anytime during the tenure of the policy.

The Sum Assured may be increased once in every 5 policy years, starting from

the 6th policy year.

Premium can be paid annually, semi-annually, quarterly and monthly

Premium Invested: Collected Premium is invested in three Investment Fund Options.

These funds are:

1. Protector

2. Builder

3. Enhancer

Benefits:

1. Maturity Benefits : At maturity, Policyholder gets the higher of the guaranteed

fund value (min. 3% on premium) or the Total Fund value.

2. Survival Benefits :

(i) At the end of every 5th Coverage Benefit Period and the remainder on

maturity, an amount equals to the minimum of (a) or (b) mentioned below will

be reduced from the guaranteed fund value and transferred to the holding

account for the purpose of partial withdrawals, where-

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(a) Guaranteed Fund Value

(b) Sum Assured % as stated below:

30% if the Coverage Benefit Period is 10 years.




If survival benefits are not withdrawn, they will continue to be a part of the

Fund Value.

(ii) If the life insured is a minor, policyholder can withdraw the survival

benefit payout within one month from the scheduled payout date from

the fund value.

3. Death Benefits :

Age at time of

DeathDeath Benefits

30 days to 1 year Fund Value Only

Age 1 Year to 60

Year

Higher of Sum Assured less all partial withdrawals made in 24

months preceeding the death of life insured or the fund value or

the guaranteed fund value.

On or After

attainment of 60

Years

Higher of Sum Assured less all partial withdrawals made since

the life insured attained the age 58 or the fund value or the

guaranteed fund value.

Charges:

1. Mortality Charges : These charges are deducted by canceling units on a monthly

basis at the prevailing NAV. The annual mortality charges per 1000 sum assured

for sample ages are as follows:

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Age 20 30 40 50 60

Male 1.016 1.171 2.150 5.532 13.732

Female 0.896 1.163 1.657 4.030 10.660

2. Partial Withdrawal Charges : 2 withdrawals in a policy year are free of charge.

Rs100 for every additional partial withdrawal are charged.

Classic Life Premier

This is the plan that not only helps to save for the future but also helps to get rich benefits

from the investments, especially at a time when the need for family protection reduces

significantly.

Features:

The plan is a unit linked, non-participating plan.

This plan has the option of seven-investment fund with the flexibility to allocate

the premiums in varying proportions into the different Fund Option.

Top up facility is there. The minimum amount of top ups is 10000.

The plan offers further benefits in the form of additional units, which will be

added to the Fund value at the end of the 10th policy year.

There is high liquidity in the form of Partial Withdrawals and Surrender Benefits.

Death Benefits, which will be higher of the Fund value or Sum Assured, reduced

by the applicable partial withdrawals.

Eligibility:

Entry Age:

Minimum: 30 days for 20 & 30 term

8 years for 10 terms

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30 years for whole life

Maximum: For 10 years term- 60 years

For 20 years term- 50 years

For 30 years term- 40 years

For Whole Life- 60 years

Duration:

Minimum: 10 years

Maximum: 70 years (assuming whole life to be 100 years)

Maturity Age: 70 years for the term- 10,20,30 years

100 years for whole life

Premium Payment Term: For 10 years term- 3, 5yrs or regular coverage paying

period.

For 20 yrs, 30yrs term and Whole Life- 5yrs, 10 yrs or

regular coverage paying period.

Premium Investment: Premium collected is invested in Seven Investment Fund

Options:

1. Assure

2. Protector

3. Builder

4. Enhancer

5. Creator

6. Magnifier

7. Maximiser

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Benefits:

1. Guaranteed Addition : It is in the form of additional units, which is added to the

fund value on the 10th policy anniversary and on every 5th policy anniversary

thereafter, while policy is in effect.

2. Partial Withdrawal Options : Partial Withdrawals can be made after 3 policy years

or when the life insured attains maturity, whichever is later. The minimum partial

withdrawal amount is Rs.10000

3. Surrender Benefits : Policy offers the flexibility of surrendering the policy, if the

need arises. There is no surrender charge after 6 completed policy years.

However, if the policy is surrendered within 3 years from inception, the

surrender value is paid after the completion of the third policy anniversary.

4. Death Benefits :

Below 5 years: If the death of the life insured take place before 5 years,

only the fund value shall be payable to the policy owner.

Between 5 to 60 years: Higher of the fund value or the sum assured less all

applicable partial withdrawals made in the last 24 months preceding the

death of the life insured.

60 years and Above: Higher of the fund value or the sum assured less all

applicable partial withdrawals made since the life insured attained the age

of 58.

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5. Maturity Benefits : On maturity of the policy, the fund value is payable. Under the

whole life option, on maturity of the policy, when the life insured attains the age

of 100, then fund value is payable and the policy will be terminated.

6. Tax Benefits : Tax benefits on premium payment are governed by section 80C of

the Income Tax Act 1961. Tax Exemptions on the amount received on maturity in

the unfortunate event of death and the withdrawals are governed by section

10(10D).

7. Addition of Riders : Policy holder can customize the plan by adding any of the

following 6 riders:

1. Accidental Death & Dismemberment Rider

2. Term Rider

3. Critical Illness Rider

4. Critical Illness Plus Rider

5. Critical Illness Women Rider

6. Waiver of Premium Rider

Charges:

1. Premium Allocation Charges : These charges during the premium paying term are

as under:

Policy Year 1 2 or 3 Thereafter

Charge 13% 4% 2%

This charge on Top-up and underwriting extra is 2%.

2. Mortality Charge : This charge will be deducted by cancellation of units on a

monthly basis at the prevailing NAV. The Annual Mortality charge per 1000 of

the Sum at risk for sample ages are as follows:

Age 25 35 45 55 65

Female 1.023 1.162 2.385 6.441 15.92

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Male 1.083 1.363 3.110 8.571 21.06

3. Fund Management Charge : This is charged by adjustment of the daily NAVs. The

charge is:

1% p.a. for Assure, Protector, Builder and Enhancer Fund.

1.25% p.a. for Creator, Magnifier and Maximiser Fund.

4. Policy administration Charge : The charge is deducted by canceling units on a

monthly basis at the prevailing NAV. The annual charge differs according to the

5. Life Insurance Coverage Sum Assured and Life Insurance Coverage Paying

Period. The maximum charge is 6.10 and the minimum charge is 0.00

6. Surrender Charge : These charges are levied as the percentage of the annual life

insurance coverage Premium payable. Charges are as follows:

Policy Year 1 2 3 4 5 6 7+

Surrender

Charge30% 20% 15% 10% 8% 6% NIL

7. Rider Premium Charge : If the riders are attached, this charge will be realized by

cancellation of units on a monthly basis based on the equivalent monthly rider

coverage premium payable, when rider coverage payment period equals the rider

coverage benefit period.

27

Gold Plus II Plan

The plan gives much more than a good insurance cover, an opportunity to grow

investment for the medium term. It is worth more than Gold.

Features:

It is a Unit Linked, Non-Participating, Insurance plan.

Duration of plan is 8 years.

Premium paying term of 3 years with the flexibility to reduce premium up to Rs.

10000 from the second policy year.

Plan also has Top-up facility.

Liquidity in the form of Partial Withdrawals and Surrender Benefits.

Plan has 7 fund options.

Free unlimited fund switching and premium redirection

Eligibility:

Entry Age: 18 to 70 years.

Minimum Premium: Rs.50000

Minimum sum Assured: 5 x Annual Premium

Premium Investment: Premium collected is allocated in varying proportions in seven

investment fund options. Policyholder can switch between the fund options anytime

during the tenure of the policy. The seven Investment Funds available are:

1. Assure

2. Protector

3. Builder

4. Enhancer

5. Creator

6. Magnifier

7. Maximiser

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Benefits:

1. Maturity Benefits :

On maturity fund value will be paid to the policyholder.

2. Death Benefits :

In the Unfortunate event of the Death of the Life Insured prior to the maturity date

of the policy, the nominee gets the greater of

(a) Fund Value

(b) Sum Assured reduced for partial withdrawal as follows:

Before the life insured attains the age of 60, the sum assured

payable on death is reduced by partial withdrawals made in the

preceeding years.

Once the Life Insured attains the age of 60, the Sum Assured

payable on death is reduced by all partial withdrawals made from

age 58 onwards.

3. Tax Benefits :

Policyholder is eligible for tax benefits U/S 80C and U/S 10(10D) of the Income

Tax Act 1961.

U/S 80C- Premium up to Rs.100000 is allowed as deduction from taxable

income each year.

U/S 10(10D) - The Benefits received under plan are exempted from tax.

Charges:

1. Premium Allocation Charges:

It is deducted from premium when received and before allocation of units.

Policy

Charges

Policy Years

1 2 3 4+

On Policy

Premium 8% 4% 4%

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On top-up

Premium 2% 2% 2% 2%

2. Fund Management Charges :

Fund Management charge not exceeding 1.5% per annum of the fund value will

be charged by adjustments of the daily unit price. The charge is

1% p.a.- Assure, Protector, Builder and Enhancer

1.25% p.a. – Creator, Magnifier and Maximiser

3. Policy Administration Charges :

These charges are recovered by canceling units on a monthly basis

proportionately from each investment fund. The annual Rate per 1000 of Sum

Assured is:

Policy

Charges

Policy Years

1 2 3 4+

Policy

Administration

Charge *

19.4 19.4 19.4 14.4

* An additional 5 per 1000 will be charged in the first 3 policy years only on any

excess Sum Assured over Rs. 50000

4. Mortality Charges : These charges are deducted on a monthly basis. These charges

are taken by canceling units proportionately from each of the investment funds at

that time. The annual rate per 1000 of Sum Assured less fund value for sample

ages are:

Age 25 35 45 55 65

30

Female 1.023 1.162 2.385 6.441 15.92

Male 1.083 1.363 3.110 8.571 21.06

5. Surrender Charges :

These charges are applied when the policyholder surrender their policy in the first

3 policy years. The surrender charge as a percentage of the annual policy

premium chosen at issue is

Policy

Charges

Policy Years

1 2 3 4+

Surrender

Charges15% 12.5% 10% nil

Supreme Life Plan

Features:

The plan is a Unit Linked Insurance Plan.

It provides the nominee with an increased sum assured and builds savings faster.

The plan offers more protection of money at supremely low cost.

Provides with Supreme Accidental TPD (Total Permanent Disability).

Policyholder gets freedom to choose premium amount as low as Rs.25000

The plan provides with 6 Investment Fund Options.

The plan is flexible as it provides the policyholder with Top-Up Premium facility

to ensure faster growth in the Fund Value.

Partial Withdrawals, are allowed, after 3 years to meet liquidity needs of the

policyholder

31

Duration:

Policy Term : 10, 15, 20, 25, 30, 35, 40 Years.

Premium Payment Term : Policyholder can choose to pay premium at short or

regular intervals.

Premium Investment: Premium Collected is investment in six investment fund options.

These funds are:

1. Assure

2. Protector

3. Builder

4. Enhancer

5. Creator

6. Magnifier

Benefits:

1. Death Benefits :

Double Death Benefits i.e. Death Benefits= Sum Assured + Savings

Increasing Death benefits i.e. Death Benefit= Sum Assured + 25% every 5th

year

2. Accidental TPD Benefit :

Policyholder immediately gets the original sum assured up to Rs.50 lac.

Co. pays the future premiums up to age 60.

3. Switches & Redirection :

Policyholder gets flexibility to switch between the fund options. Two switches

are free per annum.

Charges:

1. Mortality Charges : Charges are deducted monthly by canceling units from the

associated fund option. The charge is 95%

2. Policy Administration Charges : These charges are deducted monthly by canceling

units from the investment fund. The annual charge is Rs. 720 on the first 1000

32

Sum Assured in all years i.e. Rs.3.60 per 1000 Sum Assured p.a. The additional

charges for years 1-5 are as follows:

Term Band 1 Band 2 Band 3

10/15 4.75 4.25 4.00

20+ 3.75 3.25 3.00

3. Premium Allocation Charges : These charges are 5% for the 1st policy year and 2%

for subsequent policy years.

4. Fund Management Charges : These charges are 1 – 1.25% p.a. for all associated

funds.

Platinum Plus Plan

Features:

This plan is a Unit Linked, Non-Participating, Insurance plan.

A policy term of 10 years.

A premium paying term of 3 years.

One Innovative Investment fund, namely Platinum Plus Fund I.

Full Liquidity after three policy years to meet any cash needs.

Unique Guaranteed Maturity Unit Price representing the highest unit plus price of

Platinum Plus Fund I recorded on 88 reset dates starting on March 17, 2008 and

ending on June 15, 2015.

Eligibility:

33

Entry Age of Life Insured: 18 to 70 Years.

Minimum Annual Premium: Rs. 1,00,000

Minimum Sum Assured: 5xAnnual Premium.

Premium Collected is invested in the Equity & Debt Market according to the preset

Asset Allocation of the Platinum Plus Fund I.

Benefits:

1. Guaranteed Maturity Unit Price

Minimum of Rs. 10 on the first Reset Date.

At maturity, is the highest Unit Price recorded on 88 Reset Dates.

2. Maturity Benefits

Number of units multiplied by higher of Guaranteed Maturity Unit Price or

prevailing Unit Price at maturity

3. Surrender Benefits

Full liquidity after 3 policy years –100% Fund Value*

4. Death Benefits

Higher of Fund Value (as per the then prevailing unit price) or Sum Assured (less

applicable partial withdrawals)

5. Tax Benefits

U/S 80C- Premium up to Rs.100000 is allowed as deduction from taxable income

each year.

U/S 10(10D) - Benefits from the plan are exempted from tax.

Charges:

1. Premium Allocation Charges : 10% of premium in the first year and 4% of

premium in subsequent years.

2. Fund Management Charges : 1.00%-1.50% p.a. for Assure & 1.50%-2.00% p.a.

for Platinum Plus Fund I.

3. Policy Administration Charges : These charges are deducted monthly by canceling

units from the investment fund Assure first and then, from Platinum Plus I, if

34

required. The annual charge is Rs. 720 on the first 1000 Sum Assured in all years

plus Rs.6 per 1000 Sum Assured in years 1 to 3 only.

4. Mortality Charges : Charges are deducted monthly by canceling units from the

associated investment funds. The Annual Charges for sample ages are as follows:

35

Research Methodology

Research Objective:

Stress is a dynamic condition in witch an individual is confronted with an opportunity, demand or

resource related to what the individual desires and for which the outcome is perceived to be both

uncertain and important. This is a complicated definition.

Birla Sun Life InsuranceStress is not necessarily bad in and of itself. Although stress is typically discussed in a negative

context, it also has a positive value. It’s an opportunity when it offers potential gain. Consider for

example, the superior performance that an athlete or stage performer gives in “clutch” situations.

Such individuals often use stress positively to rise to the occasion and perform at or near their

maximum. Similarly, many professionals see the pressures of heavy workloads and deadlines as

positive challenges that enhance the quality of their work and the satisfaction the get from their

job.

But it is different in the case of insurance co. employees. The insurance co. employees are the

people who also have to achieve the certain target and so for the non achievement of target the

employees remain stressed and tensed. The employees who have the simple table work also have

to face the problem of stress. Due to recession the insurance co.ing sector is also facing the

problem of employee cut-offs and so the work load of the existing employees increases and the

feel stressed.

The types of stress are named as eustress and distress. Distress is the most commonly-referred to

type of stress, having negative implications, whereas eustress is a positive form of stress, usually

related to desirable events in person's life. Both can be equally taxing on the body, and are

cumulative in nature, depending on a person's way of adapting to a change that has caused it.

Stress management is the need of the hour. However hard we try to go beyond a stress situation,

life seems to find new ways of stressing us out and plaguing us with anxiety attacks. Moreover, be

it our anxiety, mind-body exhaustion or our erring attitudes, we tend to overlook causes of stress

and the conditions triggered by those. In such unsettling moments we often forget that stressors, if

not escapable, are fairly manageable and treatable.

Stress, either quick or constant, can induce risky body-mind disorders. Immediate disorders such

as dizzy spells, anxiety attacks, tension, sleeplessness, nervousness and muscle cramps can all

result in chronic health problems. They may also affect our immune, cardiovascular and nervous

systems and lead individuals to habitual addictions, which are inter-linked with stress.

Like "stress reactions", "relaxation responses" and stress management techniques are some of the

body's important built-in response systems. As a relaxation response the body tries to get back

balance in its homeostasis. Some hormones released during the 'fight or flight' situation prompt the

40- -

Birla Sun Life Insurancebody to replace the lost carbohydrates and fats, and restore the energy level. The knotted nerves,

tightened muscles and an exhausted mind crave for looseness. Unfortunately, today, we don't get

relaxing and soothing situations without asking. To be relaxed we have to strive to create such

situations.

This research is to carry out the study that how much stressed the employees of the insurance co.

are and how do their stress affect their work life, social life, output etc. so a sample of 14 to 15

employees are selected from all the three insurance co. for the research of stress among them.

Sampling

Sample: I have taken the sample of 35 employees from three different insurance co. of Bokaro

Steel City. All the employees were of the same designations.

Reason: As we find the employees of the insurance co. to be more stressful as more and more

employees are taking VRS and are dismissed because of inflation. I have selected only those three

insurance co. which are affiliated to the public and are specialized in consumer needs fulfillment.

It is incumbent on the researcher to clearly define the target population. There are no strict rules to

follow, and the researcher must rely on logic and judgment. The population is defined in keeping

with the objectives of the study. Sometimes, the entire population will be sufficiently small, and

the researcher can include the entire population in the study. This type of research is called a

census study because data is gathered on every member of the population.

Usually, the population is too large for the researcher to attempt to survey all of its members. A

small, but carefully chosen sample can be used to represent the population. The sample reflects the

characteristics of the population from which it is drawn. Sampling methods are classified as either

probability or non probability. In probability samples, each member of the population has a known

non-zero probability of being selected. Probability methods include random sampling, systematic

sampling, and stratified sampling. In non probability sampling, members are selected from the

population in some nonrandom manner. These include convenience sampling, judgment sampling,

quota sampling, and snowball sampling. The advantage of probability sampling is that sampling

error can be calculated. Sampling error is the degree to which a sample might differ from the

population. When inferring to the population, results are reported plus or minus the sampling error.

41- -

Birla Sun Life InsuranceIn non probability sampling, the degree to which the sample differs from the population remains

unknown.

Random sampling is the purest form of probability sampling. Each member of the

population has an equal and known chance of being selected. When there are very

large populations, it is often difficult or impossible to identify every member of the

population, so the pool of available subjects becomes biased.

Systematic sampling is often used instead of random sampling. It is also called an

Nth name selection technique. After the required sample size has been calculated,

every Nth record is selected from a list of population members. As long as the list does

not contain any hidden order, this sampling method is as good as the random

sampling method. Its only advantage over the random sampling technique is

simplicity. Systematic sampling is frequently used to select a specified number of

records from a computer file.

Stratified sampling is commonly used probability method that is superior to random

sampling because it reduces sampling error. A stratum is a subset of the population

that shares at least one common characteristic. The researcher first identifies the

relevant stratums and their actual representation in the population. Random sampling

is then used to select subjects from each stratum until the number of subjects in that

stratum is proportional to its frequency in the population. Stratified sampling is often

used when one or more of the stratums in the population have a low incidence relative to

the other stratums.

Convenience sampling is used in exploratory research where the researcher is

interested in getting an inexpensive approximation of the truth. As the name implies,

the sample is selected because they are convenient. This non-probability method is

often used during preliminary research efforts to get a gross estimate of the results,

without incurring the cost or time required to select a random sample.

42- -

Birla Sun Life Insurance Judgment sampling is a common non-probability method. The researcher selects the

sample based on judgment. This is usually and extension of convenience sampling.

For example, a researcher may decide to draw the entire sample from one

"representative" city, even though the population includes all cities. When using this

method, the researcher must be confident that the chosen sample is truly

representative of the entire population.

Quota sampling is the non-probability equivalent of stratified sampling. Like

stratified sampling, the researcher first identifies the stratums and their proportions as

they are represented in the population. Then convenience or judgment sampling is

used to select the required number of subjects from each stratum. This differs from

stratified sampling, where the stratums are filled by random sampling.

Snowball sampling is a special non-probability method used when the desired

sample characteristic is rare. It may be extremely difficult or cost prohibitive to locate

respondents in these situations. Snowball sampling relies on referrals from initial

subjects to generate additional subjects. While this technique can dramatically lower

search costs, it comes at the expense of introducing bias because the technique itself

reduces the likelihood that the sample will represent a good cross section from the

population.

43- -

Birla Sun Life Insurance

44- -


(2.4) Data analysis and Interpretation

The project report shows the information of the level of stress which the employees are

facing as the period of recession is going the employee cut-off and turnover ratios are found

to be high so the workload for the existing employees are high. So they are facing the

problem of work overload and thus they get stressed.

Let’s have a watch on the basic data of the survey:

The report of Birla sun life insurance co.

>= response-1 No sign of burnout here! 05 Little sign of burnout here, unless some factors are particularly severe 618 Be careful - you may be at risk of burnout, particularly if several scores

are high8

35 You are at severe risk of burnout - do something about this urgently 045 You are at very severe risk of burnout - do something about this

urgently0

45- -


The Report of MAX life insurance co.


are high10


urgently0

The Report of ICICI PRU life insurance co.


are high3


urgently0

46- -


Analysis:

It is seen from the above data that the employees working in the insurance co. are at the risk of two

levels that is “a little sign of burn out” and “be careful”. Taking a look on the data of all the three

insurance co., it is seen that the employees working in MAX life insurance co. are found less

stressed out compared to other companies. This can be because it’s a public sector. If all the graphs

are compared, it is seen that the ratio of stressed employees in ICICI PRU life insurance co. are

high as compared to all the other companies

Overall result of the survey


are high21


urgently0

Analysis:

47- -

Birla Sun Life InsuranceFrom the above graph it can be seen that maximum employees of all the insurance co. are at a

moderate level of risk of burnout while the employees who were found with a little sign of burnout

is less. So the ratio of little sign of burnout and

moderate level of burnout is 2:3.

1. Are you satisfied with the

performance you give at your work?

Analysis:

From the diagram it is clear that 77 % of the employees are satisfied with the performance they

give in the work while 23 % of the employees are not satisfied.

2. Do you think that you are suffering from depression?

Analysis:

20 % of the employee feel that they are suffering from depression while 80 % of the employee feel

that that they are free from the depression

3. Do you worry about your colleague's opinion about you?

Analysis:

48- -

Yes No No response

27 8 0

Yes No No response

7 28 0

Yes No No response

9 26 0


26% of the employees worry about their colleague’s opinion about them while 74% of the

employees are not concern with the opinion about their colleague.

4. Do you discuss your problem with your

spouse or friend or any other close to you?

Analysis:

91% of the employees of the insurance co.

discuss their problem and share their feelings with their spouse or friends or others while 9 % of

the employee is not concerned with it.

5. Do you work more than 8hours?

Analysis:

89% of the employees work for more

than 8 hours which is the starting

point of the stress while 11 % of the employees don’t work for more than 8 hours.

6. You have an important function at your home and your boss asks to give a 4 hour over

time, what will be your response?

Analysis:

49- -

Yes No No response

32 3 0

Yes No No response

31 4 0

Yes No No response

14 19 2

Birla Sun Life Insurance40 % of the employees are proved to be work dedicated and they are ready to miss the important

function at their house while 54 % of the employees said no and 6 % of the employee did not gave

any answer.

7. Do you regularly spend time for entertainment?

Analysis:

57% of the employee spent regular time on entertainment which helps us to remain stress free

while 43 % of the employees don’t do that.

8. Is your social life balanced?

Analysis:

4 % of the employees find their social life to be balanced while 40 % of the employees don’t have

their social life balanced. 6% of the employees remain silent.

50- -

Yes No No response

20 15 0

Yes No No response

19 14 2

Birla Sun Life Insurance9. Do you plan your work before doing?

Analysis:

It is a good habit to plan the work you do. 89 % of the employees plan their work before doing

while 11 % of the employees don’t plan their work.

10. Do you fear about the quality of your performance?

Analysis:

63% of the employees fear the quality of

performance which they give while 37 % of the employees don’t fear the quality of their work.

11. Do you try to find any solution for the problem of your stress?

.

51- -

Yes No No response

31 4 0

Yes No No response

22 13 0

Yes No No response

24 6 5

Birla Sun Life InsuranceAnalysis:

69% of employees found the solution of there of stress. 17% cannot found the solution of there

stress and14% of the employees remain silent.

12. (IF YES) Do you practice yoga or any other ayurvedic therapy for reducing stress?

Analysis:

31% of the employees try the yoga and other ayurvedic techniques to reduce their stress while 51%

of the employees use other techniques to reduce stress. and 18% of the employees remain silent.

52- -

Yes No No response

11 18 6


53- -


Employee’s opinion about how to reduce stress

This project consist of the information about the employees undergoing from stress who working

in the insurance co. So considering this factor this topic becomes one of the most important part of

the project as it consists of the opinion of the employees who work in the insurance co. In short it

was a direct interview of the employees who gave their opinion about how to reduce stress. The

response of employees in the BIRLA SUN LIFE Insurance co., the ICICI PRU LIFE insurance co.

and the MAX LIFE insurance co. was marvelous and they have given their valuable opinion about

reducing stress as a result of the last question included in the questionnaire 2. So the opinion if the

employees were as follows:

“Just smile away” An employee- BIRLA SUN LIFE Insurance co.

“Just believe in your self and just do what your heart wants” An employee- BIRLA SUN

LIFE Insurance co.

-“Talking to family members, - Watching TV or listening good music, - Going for a walk

or long drive” An employee- BIRLA SUN LIFE Insurance co.

“Believe in God” An employee- BIRLA SUN LIFE Insurance co.

“Respect yourself and give time to yourself” An employee- BIRLA SUN LIFE Insurance

co.

“Working in environment welfares, lot of positive attitude. Positive attitude is only that

reduces stress and achieves success. Most of the people frustrate due to lack of positivity

and stress level climbs up due to that. So get positive attitude about work, about life, and

forget the stress” An employee- ICICI PRU LIFE Insurance co.

“We should do such activities from which we get happiness and also make others happy.

Pass your time with your close friends and relatives.” An employee- ICICI PRU LIFE

Insurance co.

“Play and watch cricket” An employee- ICICI PRU LIFE Insurance co.

“Listen music and spend time with family” An employee- MAX LIFE Insurance co.

54- -


“Get adjusted with others, Find and spend time for prayer, Study the scriptures, See

oneness in all, All are manifested of the supreme GOD” An employee- MAX LIFE

Insurance co.

These opinions are seemed to be valuable and effective as one of the effective things

has been noticed that the employees who have got less than 18 marks in the Burnout test have

given their opinions about reducing the stress.

It is also noticed that in the ICICI PRU LIFE insurance co. Bokaro in the time of afternoon slow

instrumental music are been played so that the employees can work stress free. This is one of the

positive things which are seen in the organization who is caring for their employees. This will help

the organization to boost up the productivity.

From the certain sample of employees selected for the research, only 10 employees have given

their opinion how to reduce stress. So we can understand that how overloaded the employees of the

insurance co. are.

Research Flowchart

Questionnaire research design proceeds in an orderly and specific manner. Each item in the flow

chart depends upon the successful completion of all the previous items. Therefore, it is important

not to skip a single step. Notice that there are two feedback loops in the flow chart to allow

revisions to the methodology and instruments.

Design Methodology

Determine Feasibility

Develop Instruments

Select Sample

55- -

Birla Sun Life InsuranceConduct Pilot Test

Revise Instruments

Conduct Research

Analyze Data

Prepare Report

Limitation of the survey

The questionnaires were filled be 35 employees working in the three major Insurance co. in India

i.e. ICICI PRU Insurance co., BIRLA SUN LIFE Insurance co. and MAX LIFE Insurance co. So

the scope of sample findings was less.

The questionnaire was filled by 35 employees of different designations. So the point of view of

employees differs as per their designations.

The employees from whom the questionnaires are filled are in a heavy workload so some of the

questionnaires filled by the employees who are in stress cannot be called reasonable.

The responses of the employees cannot be accurate as the problem of language and

understanding arises. (These problems are not in all cases.)

One of the other problems of questionnaire is the cost. Some times it may be possible that even

by spending so much the result may not be reasonable.

56- -


Many a times the employees may not be really conscious or may not be bothered about the

questionnaire. This may create a problem in the research.

Advantages of Written Questionnaires

Questionnaires are very cost effective when compared to face-to-face interviews.

This is especially true for studies involving large sample sizes and large geographic

areas. Written questionnaires become even more cost effective as the number of

research questions increases.

Questionnaires are easy to analyze. Data entry and tabulation for nearly all surveys

can be easily done with many computer software packages.

Questionnaires are familiar to most people. Nearly everyone has had some

experience completing questionnaires and they generally do not make people

apprehensive.

Questionnaires reduce bias. There is uniform question presentation and no middle-

man bias. The researcher's own opinions will not influence the respondent to answer

questions in a certain manner. There are no verbal or visual clues to influence the

respondent.

Questionnaires are less intrusive than telephone or face-to-face surveys. When a

respondent receives a questionnaire in the mail, he is free to complete the

questionnaire on his own time-table. Unlike other research methods, the respondent is

not interrupted by the research instrument.

Disadvantages of Written Questionnaires

One major disadvantage of written questionnaires is the possibility of low response

rates. Low response is the curse of statistical analysis. It can dramatically lower our

57- -

Birla Sun Life Insuranceconfidence in the results. Response rates vary widely from one questionnaire to

another (10% - 90%), however, well-designed studies consistently produce high

response rates.

Another disadvantage of questionnaires is the inability to probe responses.

Questionnaires are structured instruments. They allow little

flexibility to the respondent with respect to response format. In essence, they often

lose the "flavor of the response" (i.e., respondents often want to qualify their

answers). By allowing frequent space for comments, the researcher can partially

overcome this disadvantage. Comments are among the most helpful of all the

information on the questionnaire, and they usually provide insightful information

that would have otherwise been lost.

Nearly ninety percent of all communication is visual. Gestures and other visual cues

are not available with written questionnaires. The lack of personal contact will have

different effects depending on the type of information being requested. A

questionnaire requesting factual information will probably not be affected by the lack

of personal contact. A questionnaire probing sensitive issues or attitudes may be

severely affected.

When returned questionnaires arrive in the mail, it's natural to assume that the

respondent is the same person you sent the questionnaire to. This may not actually

be the case. Many times business questionnaires get handed to other employees for

completion. Housewives sometimes respond for their husbands. Kids respond as a

prank. For a variety of reasons, the respondent may not be who you think it is. It is

a confounding error inherent in questionnaires.

58- -

Birla Sun Life Insurance Finally, questionnaires are simply not suited for some people. For example, a

written survey to a group of poorly educated people might not work because of

reading skill problems. More frequently, people are turned off by written

questionnaires because of misuse.

59- -


CONCLUSION

It is analyzed from the questionnaire filled by the employees that the employees who have scored

more than 20 marks in the burnout test are not satisfied with the performance which they give in

the organization. Thus it is proved that the employees who are desired to give better performance

than their original performance are found more stressful than the others. While at the same time the

employ that have scored less than 20 marks in the burnout test are satisfied with the performance.

From the sample of 35 insurance co. employees who have been surveyed, one is found to be a

heart patient. This can be because of high level of stress.

60- -


Very rare of the employee are to be found suffering from depression. It is proved from the survey

that the employees who have scored more than 25 marks in the burnout test are concern about the

opinion of their colleagues. And the employees who got less than 25 marks do not mind about their

colleague’s opinion. Thus it is proved that the colleagues opinion also play a lead role in the

increase and decrease of the stress level. Those who mind about their colleague’s opinion are

found to be more stressful.

The employees who have scored 28-29 marks in the burnout test don’t believe in sharing their

problems with their spouse or friend or any closed one. Thus we can say that sharing your

problems with your spouse or close friends is a better idea to reduce stress.

In the second questionnaire one of the question was “You have an important function at your home

and your boss asks to give a 4 hour over time what will be your response ‘Yes or No’?” the

employees have given their opinion as per their mood.

While considering the point of view of entertainment it depends upon the mood of the employees.

The entertainment is considered one of the most ultimate solutions to reduce stress. Most of the

employees do not spend regular time in entertainment. This may be because they may not be

getting time for entertainment or they may not be interested in the same.

One of the questions was asked that were their social life balanced? It is observed that the

employees who have scored above 20 marks in the burnout test did not have their social life

balanced. Thus we can conclude that the employees who are above 20 don’t have their social life

balanced. Thus it is proved that stress may affect our social life also.

The employees were asked weather they plan their work or not, moderate answers were given. The

employees scoring more than 25 marks were not found their work planned. Thus the employees

who plan their work have scored below 25 marks in the burnout test except some cases as there are

61- -

Birla Sun Life Insurancealways some drawbacks in making plan. Failure of a plan may also lead a person to stress. Thus

we can conclude that planning of the work may help to reduce stress level.

Most of the employees who have scored more than 20 marks fear about their quality of work they

give. This aspect is not dependent of the burnout level. This aspect depends upon the dedication of

work. So it is meaningless to compare this question with the burnout test.

A question was asked that weather you get stressed at the non-achievement of their target? All the

employees have responded positively. But this is not concern with the burnout score. From this we

can conclude that all the employees are given achievable target and naturally by the non-

achievement of the target all the employees may get stressed. One of the other possibilities is that

the employees have responded positively to show themselves to be good.

The employees having more than 10 marks in the burnout test says that they are under stress. Out

of 35 employees of the sample 20 of the employees accepted that the reason for their stress is

workload. 10 employees are not stressed because of the workload but because of their family

problem. 5 of the employees are not suffering from stress. 14 employees out of 30 employees who

are stressed feel stressful when their boss scolds them while 16 employees refused that they are not

stressed because their boss scolds them. All the 30 employees have accepted that they try to find

the solution of their stress. 10 employees out of 30 employees practice yoga to reduce their stress

and the other 20 employees don’t practice yoga. The burnout scores of the employees who practice

yoga are either more than 25 or less than 20. Thus we can conclude that the employees have

reduced their stress by yoga therapy and other employees have just started the yoga because of

high level of burnout

The above analysis is done by the data received from the questionnaire. So the accuracy of data

depends upon the response of the employees.

BIBILIOGRAPHY

62- -


o www.mindtool.com

o www.birlasunlife.com

o Organizational Behavior “Stephen P. Robbins”

o Burn Out tool – Questionnaire

o Self analysis of questionnaire

Z

63- -

http://www.mindtool.com/


ANNEXUREQuestionnaire

No Questions Not at all

Rarely Sometimes Often Very often

1 Do you feel run down and drained of physical or emotional energy?

2 Do you find that you are prone to negative thinking about your

64- -


job?3 Do you find that you are harder

and less sympathetic with people than perhaps they deserve?

4 Do you find yourself getting easily irritated by small problems, or by your co-workers and team?

5 Do you feel misunderstood or unappreciated by your co-workers?

6 Do you feel that you have no-one to talk to?

7 Do you feel that you are achieving less than you should?

8 Do you feel under an unpleasant level of pressure to succeed?

9 Do you feel that you are not getting what you want out of your job?

10 Do you feel that you are in the wrong organization or the wrong profession?

11 Are you becoming frustrated with parts of your job?

12 Do you feel that organizational politics or bureaucracy frustrate your ability to do a good job?

13 Do you feel that there is more work to do than you practically have the ability to do?

14 Do you feel that you do not have time to do many of the things that are important to doing a good quality job?

65- -


15 Do you find that you do not have time to plan as much as you would like to?

Total

put an 'X' in the column that most applies. Put one 'X' only in each row. Please write the total number of ‘x’ at the space given at the bottom of each column

66- -

Answer Number Weight Weighted TotalNot at all 0Rarely 1Sometimes 2Often 3Very often 4


SUGGESTION------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Thanks for your cooperation

67- -

No Questions Yes No

1 Are you satisfied with the performance you give at your work?

2 Do you think that you are suffering from depression?

3 Do you worry about your colleague's opinion about you?

4 Do you discuss your problem with your spouse or friend or any

other close to you?

5 Do you work more than 8 hours?

6 You have an important function at your home and your boss asks to

give a 4 hour over time, what will be your response?

7 Do you regularly spend time for entertainment?

8 Is your social life balanced?

9 Do you plan your work before doing?

10 Do you fear about the quality of your performance?

11 Do you try to find any solution for the problem of your stress?

12 (IF YES) Do you practice yoga or any other ayurvedic therapy for

reducing stress?


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~WRL1392.tmp

Documents

sun life financial

coverage benefit

birla sun

life insured

life insured

applicable

social life

aditya birla