Writing 3 Modul 3 Ayodya (1)

7/29/2019 Writing 3 Modul 3 Ayodya (1)

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MATERI TUTORIALWRITING 3 MODUL 3Oleh: Ayodya Tenggara

UNIVERSITAS TERBUKA

KOREA SELATAN


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Aims of Modul 3

To write Business Letters

Complaint Letters

Memos

Letters to Editor


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Unit 1: Complaint Letters


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Writing a Complaint

Complaint: not satisfied with the goods or services he/shepays for

Steps in writing a complaint letter1) know the reader

2) Never write in anger

3) Never wait more than a week

4) Type, dont write

5) Know who you are addressing: e.g. To whom it mayconcern, Dear Mr. Saleh

6) Be direct

7) Drive home your facts, be professional8) Dont embellish, say as the fact

9) Explain what you accomplish, but dont be unrealistic

10) Tell your planning if your complaint will not be addressed

11) Give contact information

12) Thank the person in advance


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Model for Complaint Letter

Name of Contact Person, if availableTitle, if availableCompany NameConsumer Complaint DivisionStreet AddressCity, State Zip Code

Dear (Contact Person):Re: (account number, if applicable)On (date), I (bought, leased, rented or had received) a (name of the product, with serial or

model number or serviced performed) at (location and other important details of thetransaction).

Unfortunately, your product (or service) has not performed well (or the service wasinadequate) because (state the problem). I am disappointed because (explain the problem: forexample, the product does not work properly, the service was not performed correctly, I was

billed the wrong account, something was not disclosed clearly or misrepresented, etc.)To resolve the problem, I would appreciate it if you could (state the specific action you want-

money back, charge card credit, repair, exchange, etc.). Enclosed are copies of my records(include copies of receipts, guarantees, warranties, cancelled checks, contracts, model andserial numbers, and many other documents)

I look forward to reply a resolution to my problem, and will wait until (set a time limit) beforeseeking help from a consumer protection agency or the Better Business Bureau. Please contact

me at the above address or by phone at (home and/or office numbers with area code).Sincerely,


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Important Words

Shoddy (adj,n) buruk, yang

buruk

Purchase (v,n) membeli,

pembelian

Consumer (n) konsumen

Indequate (adj) tidakmemadai

Compensation (n) gantirugi

Complement (v,n) melengkapi,pelengkap

Protection (n)perlindungan

Charge (n,v) biaya,

membebani

Treatment (n)perawatan

Responsible (adj) tanggung

jawab

Protection (adj)perlindunganSatisfaction (n) kepuasan

Helpful (adj) berguna

Receipt (adj, v) tandaterima,

memberikantandaterima

Purchase (v,n) membeli,pembelian

Warranty (n)jaminan

Bill (n,v) tagihan, menagih

Cashier (n) kasir


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LANGUAGE IN USE

Thank you very much for your letter, which arrived yesterday.

Surely, It makes me very happy to know that you areinterested in what I think.

To my surprise, you are also thinking the same thing.

Undoubtedly, I must say that I think it would be great if I cometo see you to discuss it further.

You say that you find school is boring, and that what you dothere is irrelevant.

Broadly speaking, I agree with you, school gives us nothing.

I quit from school and I need to start a business. Remember, having a caf in our town in our dream.

Lets make it happens, man!

Well, nothing more to tell you just now, hope to see you soon.

J ason


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Unit 2: Writing Memos


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Writing a Memo

Can be used in a formal or nonformal situation.

Part of Memo:

Heading segment

Opening segment

Closing segment


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Example of Memo

MEMORANDUM

To: Larry Beckman

From: Jodie Foreman

Dates: March 10, 2003Subject: Absence from Office

Heading:

The subject line is

important

I will be away from the office Monday, March 10,

through Wednesday, March 12 for I have to meet

business partner from Malaysia. It is important

that during my absence you continue to conductthe market reserach for our new product, Cute

Baby Cologne

Opening:

Context of the

problem, the specific

assignments, and the

purpose of the memo

stated clearly

I have prepared all documents you need in my

desk. Please meet me this afternoon after lunch

break.

Closing:

What action to be

taken is also statedclearlu


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Important Words

Absence(n)

ketidakhadiran

immediate (adj) segera

warn(v) memperingatkaninformation (n) informasi

present (adj,n,v)

sekarang, hadiah,

menyampaikan

invoice (n) tagihan

receiver(n)penerima

document (n,v) dokumen,membuktikan

performance (n)pertunjukan

Sender (n)pengirim

Submit (v)menyerahkan

Sufficient (adj,n)cukup,jumlah yang cukup

Represent (v)mewakili

Effort (n)upaya

Department (n)bagianCopy (v)menyalin, salinan

Approve (v)menyetujui

Prior (adj,n)sebelumnya,

kepala biara


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Activity 1

Write a memo to your staffs based on this

situation:

You ask them to attend the meeting on Friday

March 14, 2003

Ask them to prepare the material for the

meeting

You may add some more informations


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Activity 2

Write a memo to all staffs in your dept based on:

You will take an annual leave for 12 days from

February 10 to 22

During your absence, you appointed Michael

Gore, the Production Manager

Your staff will take care your job

Add more informations if necessary


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Simple past

Use 1, completed action in the past

Use it to express idea and activity that happen

in the past and finished in the past

Subject + V2/V+-ed+ object+information

Examples:

I ate ramyeon noodle yesterday

I traveled to the restaurant last night


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Simple past

Use 2, series of completed actions

To explain series of completed actions in the

past, explain it in order

Subject+action 1+ action 2+ action

3+information

Examples:

I went back home, washed my laundry, took ashower, ate my dinner, and finally slept at 11 pm


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Simple past

Use 3, single duration

To explain the duration of activity that

happened in the past

Subject+ V2/V-ed+ duration (time information)

Example:

I lived in Korea for two years

They ate at the restaurant for about one hour


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Simple past

Use 4, habit in the past

To explain what we used to do in the past

Use the words often, was, used to, usually,

never

Examples:

I used to lived in a very small room

I usually like to cooked by myself

Andrew often slept in the couch


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Past progressive

Use 1, interrupted action in the past

Subject+ was/were +V-ing, when/while +

Subject2+ V2/V-ed

Examples:

I was eating, when it started to rain

When my father came, I was watching TV

Someone knocked the door, while I was takingshower


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Past progressive

Use 2, specific time interruption

Specific time, Subject + was/were + V-ing

Examples:

At 7 am in the morning, I was exercising

At the middle of the night, I was still reading

my book


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Past progressive

Use 3, parallel actions

Subject + was/were + V-ing/V-ed, while/when

Subject2 + was/were + V-ing/V-ed

I was playing guitar, when my roommate was

studying in his room.

While my mother was cooking in the kitchen,

my father was washing the car.


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Past progressive

Use 4, atmosphere

Using the series of parallel actions to describe

atmosphere

Examples

When I came to the park, some people were

chatting, some were having a picnic, the kids

was running around, and others were doingeither jogging or cycling.


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Past progressive

Use 5, irritation

Use the word constantly and always to

describe your irritation

It is used in negative expression

Examples:

She was constantly asking me for money

They were always lazy and never serious intheir job


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Unit 3: Letters to the Editor


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Writing a Letter to the Editor

To express the idea, comment, opinion, or

share experiences about something that might

happen to anyone else

Tips:Make it short

Try to refer the article you are responding

Be concise and stick to the point.Always be polite.

Use humor if needed


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Model for Letters to Editor

Medical marijuana

The recent wave of obituaries for the brilliant scientist and authorStephen Jay Gould (IHT, May 22) commonly left out a significant fact;He was a user of medical marijuana. Diagnosed with cancer in 1982 and

given eights months to live, he survive 20 years, enduring chemoterapythanks to medical marijuana. While other drugs failed to curb thenausea caused by his treatment, he wrote, marijuana worked like a

charm. He added, It is beyond my comprehension that any humane

person would withhold such a beneficial substance from people in such

great need.Gould went testify in 1998 Canadian court case that eventually resultedin establishment of the nations medical marijuana program. What a

shame that US leaders failed to consult this great scientist beforedeclaring war on the medical use of Marijuana


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Activity

Write a letter to the editor of a newspaper

stating:

Brawls among student of high school in your

town are getting worst You are really concern about this matter


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Future tense

1. Shall/will to say we are willing to do

something

Example: I will help you for your party

2. Shall/will to describe future possibilities Example: I maybe will not come to your party

3. Will to describe instant decisions

Example: I dont remember the road, I will justask that police officer

4. Two actions in the future, one happening

before other can happen

When they have cooked the meat, we will


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Future continous

To describe future activity which have a certain

duration

Subject + shall/will + be + V-ing + Object + time

duration I will be cooking the chicken from 12 until 2

tomorrow.

To describe intention and possibilities using going

to

Examples

I am going to clean the house next week

It is looks alike its going to rain soon


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Thank you for

your attention!!

Writing 3 Modul 3 Ayodya (1)

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