Wps 130913 r1 lm 1

Workplace Strategy issue September 2013

WORKPLACE STRATEGYLeeson Medhurst

Issue 01 September 2013

MARIS


Introduction

The JourneyHistory of the Office

Workplace StrategyWhat is itOperational – Space CapitalPeople/ HR – Human CapitalInformation TechnologyWhat do we doBenefits to your organisation

Questions

Close

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“The office of tomorrow is as individual as the company and the people that occupys the space

- The one size fits all policy has been retired“

Business Case

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Coffee Houses

Pasque Rosee – Cornhill 1650

The Jerusalem – Exchange Alley 1735

Jonathons – Exchange Alley 1740

Lloyds – Tower Street late 17th Century

History

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Industrial Revolution 18th and 19th Century

Railways

Telephones

Typewriter 1866

History

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Circa late 1800’s Circa 1920

History

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History

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Frank Lloyd Wright June 1867

– April 1959

S C Johnson & Son – Wisconsin 1939

S C Johnson & Son – Systems Furniture Design

History

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Office Design

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Quickborner - Osram Munich 1965

Burolandschaft – Office Landscaping

Office Design

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Office Design

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Office Design

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Office Design

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What is workplace strategy?

Work place strategy is the dynamic alignment of an organisations work patterns with the work environment to enable peak performance and reduce costs

WPS

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What is the property strategy?

The business case needs to be based around three factors

Financial

Operational – Space Capital

People HR – Human Capital

Business Case

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Operational

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Operational

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Operational

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Gro

und

Ops

Str

ateg

y

AW

Off

ice

Mar

ketin

g

Ful

fillm

ent

Spe

cial

Ass

ista

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Cus

tom

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Hea

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nd S

afet

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Dut

y O

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e/ L

egal

/ P

A

Ret

ail a

nd P

roje

cts

Fin

ance

Pro

duct

and

Com

mer

cial

Avi

atio

n

Sal

es

Tra

de S

ales

Web

Sal

es

Web

Dev

elop

men

t

HR

L&D IT

Pro

ject

Ser

vice

s

Pur

chas

ing

0

20

40

60

80

100

120

140

160

28

5

8

53

19

6

47

6

13

23

72

48

45

15

5

11

15

21

19

5

55

16

38

20

7 7

45

16

5

36

9

12

21

55

37

32

99

10

15

23

18

8

36

14

26

18

.0

6.3

6.3

40

.5

14

.4

4.5

32

.4

8.1 1

0.8

18

.9

49

.5

33

.3

28

.8

89

.1

9.0

13

.5

20

.7

16

.2

7.2

32

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12

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23

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27

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9.2

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22

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60

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8.9

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9.4

2.7

24

.6

7.5

17

.4

Total Desk Count Peak Occupancy 90th Percentile Average Occupancy

Operational

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14/01/2013 15/01/2013 16/01/2013 17/01/2013 18/01/2013 22/01/2013 23/01/2013 24/01/2013 25/01/2013 28/01/2013 29/01/2013 30/01/2013 31/01/2013 01/02/2013 04/02/2013 05/02/2013 06/02/2013 07/02/2013 08/02/2013 11/02/20130

5

10

15

20

25

30

28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28 28

13.614.4

13.4 13.6

9.9

11.6

12.912.3 12.3

12.8

11.9 12.1

13.8

11.312.1

11.512.2

12.8 12.8 13.1

20.0

19.0

16.0

17.0

11.0

16.0

17.0 17.0 17.0 17.0

16.0 16.0

17.0

14.0

15.0 15.0

16.0

15.0

17.0 17.0

Total Desk Count Average Occupancy Peak Daily Occupancy

Occ

up

ancy

Lev

el #

of

Peo

ple

Operational

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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 280%

2%

4%

6%

8%

10%

12%

14%

16%

18%

0% 0% 0%0%

0%

1%

3% 3%

6%

8%

10%

15%16%

15%

12%

7%

4%

0% 0% 0%0% 0% 0% 0% 0% 0% 0% 0%

Percentage of Occupancy

Number of desks in department

Per

cen

tag

e o

f In

stan

ces

Rec

ord

ed

90th P

erce

nti

le

Pea

k O

ccu

pan

cy

Optimal Occupancy

Operational

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1 hour + Meetings = 10%

Meeting Room 1 – 4 person

45 – 60 Minute Meetings = 20% 30 – 45 Minute Meetings = 35%

15 – 30 Minute Meetings = 10% 10 – 15 Minute Meetings = 20% 10 – 15 Minute Meetings = 5%

Operational

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Operational

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Total Desk Count Peak Occupancy Average Occupancy Peak Occupancy Instances 90th Percentile 80th Percentile Recommended Occupancy Landing Positions

Ground Ops

28 20 12.5 1 18.0 16.0 16 2

Strategy

5 7 2.4 2 6.3 5.6 5 0

AW Office

8 7 1.3 1 6.3 5.6 6 1

Marketing

53 45 27.1 1 40.5 36.0 38 2

Fulfillment

19 16 9.2 2 14.4 12.8 14 1

Special Assistance

6 5 2.1 4 4.5 4.0 5 0

Customer Service

47 36 25.1 3 32.4 28.8 30 1

Health and Safety

6 9 4.0 1 8.1 7.2 8 0

Duty Office/ Legal

13 12 4.9 1 10.8 9.6 10 0

Retail and Projects

23 21 6.9 1 18.9 16.8 15 4

Finance

72 55 39.8 2 49.5 44.0 50 10

Product and Commercial

48 37 25.2 1 33.3 29.6 35 0

Aviation

45 32 22.1 1 28.8 25.6 30 0

Sales

155 99 60.0 1 89.1 79.2 100 0

Trade Sales

11 10 5.9 3 9.0 8.0 10 0

Web Sales

15 15 8.9 1 13.5 12.0 15 0

Web Development

21 23 12.1 1 20.7 18.4 18 2

HR

19 18 9.4 1 16.2 14.4 16 2

L&D

5 8 2.7 24 7.2 6.4 5 0

IT

55 36 24.6 1 32.4 28.8 35 5

Project Services

16 14 7.5 2 12.6 11.2 13 2

Hot Desks

12 7 1.0 1 6.3 5.6 30 0

Purchasing

38 26 17.4 1 23.4 20.8 25 5

Operational

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Operational

Storage Calculator Total Sq/M Total Sq/FT

800mm cupboards w800 x d470mm QTY 100 37.6 404.722

1000mm cupboards 1000 x d470mmQTY 100 47 505.903

1200mm cupboards 1200 x d470mmQTY 100 56.4 607.083

Totals 141 1517.70

Floor Space Costs £1076.39 £100.00

Capital Costs at appx £500 per storage unit £150,000.00

Annual floor space costs £151,770.99

Total cost of ownership 10 year lease £1,667,709.90

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People/ HR

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People/ HR

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People/ HR

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People/ HR

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Designing for the Extrovert

The world has gone crazy – “Group Think”

Schools and workplaces

Zones of stimulation

No correlation between the best talker and the best ideas

Balanced collaboration

People/ HR

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People/ HR

Arousal Curve

Strong

Optimal Performance

Weak

Per

form

ance

Low HighArousal

Stress

Anxiety

PanicSleep

Boredom

Mild Alertness

Intro

version

Ext

rove

rsio

n

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14.9 million

Boomers

11.4 million

Generation X

11.8 million

Generation Z

8.4 million

Traditionalists

15.8 million

Millennials

People/ HR

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• Up to 14 Years Old

• Currently in Education

• 15 - 33 Year Olds

• Rapid Adopters of Technology

• View Privacy Differently

• See their Careers & Personal life as blended

• Good rapport with Boomers

People/ HR


• Increasingly Important Group

Generation Z Generation XMillennials

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• Most highly skilled generation ever

• Little significant change to the core elements of an

office during career

• Good rapport with Millennials

People/ HR


• Wealth of Experience & Knowledge

Baby Boomers Traditionalists

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People/ HR

Emotional Needs

Task Specific Needs

Functional Needs

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The Journey - IT

Information Technology

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Ma

rch

18

76

1860

1873

1960’s

2010

2013

1980’s

1996

2009

2008

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Life Slicing

Sleep

Work

Personal

Work

Personal

Social Media

Work

Sport

Entertainment

Work

Social Media

“Employees are no longer hemmed in by desktops running legacy applications that can only be accessed by fixed terminals.

Today we intersperse our lives with both work and personal commitments”

Mark Templeton CEO Citrix Synergy

Information Technology

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Business Case

WE UNDERSTAND THE OFFICE CONTRIBUTES TO A COMPANY‘S SUCCESS

Efficiency

Expression

Effectiveness

… maximisingthe FINANCIAL

investment.

... maximising the BRAND.

… maximising the HUMAN investment.

MARIS


Business Case

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Business Case

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DIFFERENT WORKPLACE TYPOLOGIES

„MY OFFICE“

Autonomous, concentrated working

+ Status+ Privacy

„SHARED OFFICE“

Dialogue, face-to-face

+ Concentration + Communication

„TEAM OFFICE“

Project work, team work

+ Team building + Structured work

„OPEN OFFICE“

Knowledege exchange, openness

+ Flexibility+ Know-how transfer

A

B

Business Case

C

D

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Financial

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Benefits

for the business…

STRATEGISING the business space enables a sharper commercial focus and more competitive financial performance by

Potential to reduce real estate costs

A leaner, more responsive, more efficient organisation

Creating flexible environments that motivate staff and are more productive

Better utilising space to ensure that capital is deployed more efficiently

Greater employee productivity

Attraction and retention of the best talent

Reducing environmental impact of your property and workforce

Expanding the concept of what a workplace is……….

Business Case

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Benefits

for employees…

Maximised productivity, creativity and job satisfaction

A high level of personal control in delivering work

A better work / life balance

Reduced stress and less time wasted

Reduced attrition rates

Business Case

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Business Case

GETTING BUY IN

You need to be confident that ambitious change programmes pass your investment thresholds.

Before implementation can commence, we will work with you to agree milestones and timelines, demonstrating to your senior team that the initiative is in safe hands.

MARIS


Business Case

REALISING THE GAINS

Just creating a plan doesn’t mean you realise the gains. The real challenge is making it happen.

Our commitment is to help you achieve the strategic and productivity benefits. This involves ensuring connectivity between activities and departments, and working as ambassadors for culture change.

The two single biggest costs in any business are staff and property. By undertaking analysis work we are able to advise clients on best use of space and implement new ways of working to increase productivity and wellbeing, and reduce costs on real estate.

MARIS


We help understand your workspace where people can achieve.

The workplace has a big impact on people productivity, talent attraction and costs. However, many companies derive just a fraction of potential value from their occupied space.

MARIS help to create environments where people achieve more so our clients business can thrive.

We believe that workplaces need to support your people, operations and business goals.

MARIS evaluate how effectively space is currently being used across the property portfolio.

Business Case

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OUR SERVICES OUR WORKPLACE STRATEGIES INCLUDE:

Business case developmentAlternative workplaceConsolidation strategiesStrategic occupancy planningChange management and communicationsCorporate guidelines and standardsVisioning – identifying business, strategy and brand driversWork style and occupancy analysisBenchmarkingFinancial analysisTechnology, policy and workplace propositionsStake holder engagementImplementation strategy and planningProject management

Business Case

Wps 130913 r1 lm 1

Business

larger fitting

flat screen

empty square

improve communal

00proper storage

00more storage

clean working

peak occupancy