Worldwide Employee Learning & Developmentl: Trip Advisor Case Study by Mzinga

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Worldwide Employee Learning & Development – a TripAdvisor Case Study

Presented by TripAdvisor & Mzinga, Inc.

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Who is TripAdvisor?

TripAdvisor® is the world’s largest travel site, enabling travelers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor’s Compass platform is powered by OmniSocial Learning.

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Who is Mzinga?

Technology & Services

Robust social software technology suiteSaaS deploymentScalable solution platform with flexible deployment optionsStrategic consulting, learning & moderation services

Broadest Solution Set

Targeted social software solutions for:• Marketing• Employee collaboration & training• Customer engagement & training• Customer support

Company Headquartered in Burlington, MA100 employees including network of 50 multilingual social media professionals

Experience Service millions of users across hundreds of leading brands worldwide

Sample Customers

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What is OmniSocial Learning?

A flexible and SaaS based social learning platform, that can be implemented quickly, easily and deployed in multiple ways, to help organizations perform and excel through Customer and Employee focus.

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Use Case: Employees Social Learning

Streamline training development and deliveryImprove time to competencyDevelop talent and careersIncrease learning program/event value and efficiencies Build business agility and bench strength Employee EngagementEncourage employee interaction and collaborationIncrease productivity and performanceIncrease efficienciesDrive employee satisfaction & retentionRecruiting & On-boardingImprove recruitingStreamline on-boarding processesSpeed time to competencyFuture-proof your organization

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Q&A/Discussion

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TripAdvisor’s Compass Home Page

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Comments from the crowd

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Solution: OmniSocialLearningClient: TripAdvisor

TripAdvisor® is the world’s largest travel site, enabling travelers to plan and have the perfect trip. TripAdvisor offers trusted advice from real travelers and a wide variety of travel choices and planning features with seamless links to booking tools. TripAdvisor’s Compass platform is powered by OmniSocial Learning.

Business Goals:

• Support learning & development for associates worldwide

• Integrate to existing HR system infrastructure

• Offer world-c lass learning & related social content in an easy to use platform

• Forecast training and development needs for operational efficiencies

Results:

• Increased visibility of available learning offerings to a worldwide audience resulting in wide adoption

• Successful transformation from push to pull training via forecasting keeps training development efficient and in touch with user needs

• Compass provides an easy to use one stop shop for learning content, announcements, posts and tips

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Webcast: Advanced Learning Content Development with Mzinga PublisherCollaborative, social

course authoringSimple, web-based user

interface and embedded social technologies throughout the authoring platform

Deploy on any deviceJoin us Wednesday, Feb

20, 3-4 pm ET

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Thank you!

Visit us at Mzinga.com & TripAdvisor.com

Contact us at [email protected]@[email protected]