World Leading Managed Network Solutions

Global conglomerate with Market Cap circa $22 B and zero net debt.

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and zero net debt.

India’s leading integrated telecoms

Our parent company

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India’s leading integrated telecoms company delivering data, voice, mobile and broadband solutions to 80 million customers .

Ranked a Top 10 World Telecoms Companies by number of customers in a single country.

Customer Count: 1,400 enterprises, 200 carriers

Coverage: 230 countries and territories, with servic es currently supplied in 163 countries

Global arm of Reliance Communications

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in 163 countries

Network Reach: Global multi provider HVNO reach40,400+ mile undersea cable system13,670 mile US metro fiber

Data Centres: 14 world-class ‘on net’ data centres

Network Management 24x7 enterprise customer Global Centres: Service Centre

9 regional service centres acrossEurope, US and Asia

Our fully-resilient, high-performance global core p rovides the foundation for a seamless multi-service network with greater reach t han any single carrier

Global capability

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Hybrid Virtual Network Operator

� Global Fibre Backbone

� Relationships with 700+ carriers (multi-technologies)

� Services in 230 countries/territories

Customer

Commercial Relationship

Service Management

Network Management

Transition and Transformation

Professional project definition and management

VNOServices

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� Fully Managed Services to 63,000+ locations

� Global reach andaccess to over 18,000 MPLS PoPs

Optimised Network Design

and management

Smart Purchasing and Lowest Lifetime Cost

Carrier certification programmes & relationships

Port

Access

Engineering

CPS

RAS

Co-Lo

WLR

Maintenance

Mobility

Services

Smart sourcingShort term contractsCommodity

Portfolio of managed services

NETWORKINGNETWORKINGHOSTINGSERVICESHOSTINGSERVICES

SECURITYSECURITY

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NETWORKINGNETWORKING SERVICESSERVICESSECURITYSECURITY

APPLICATIONASSURANCEAPPLICATIONASSURANCE

UNIFIED COMMUNICATIONS

UNIFIED COMMUNICATIONS

Customer-centric Service Model

Change Manager

• End to end ownership & accountability for all Changes

• Primary escalation point

Accountability for entire Customer Service

Experience

Service Manager

• Owns Service relationship end-to-end

• Your first contact and escalation point

• Monthly service review, SLA and KPI reporting

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Integration with GSC and Local Operations

Customer

Customer Design Authority

• In-depth knowledge of your solution

• Owns final technical approval of all Changes

Service Assurance Manager

• Your champion into GSC

• Owns Problem Management and Route Cause Analysis

O-zone Portal – Full Transparency

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SMARTS – NetworkMonitoring� You see what we see� Real-time, uncensored� Root cause analysis –

goes straight to the problem

Lucent VitalNet –N/w Performance� Fully customisable on-line� Management summary

views� Day, week, month, quarter

and year view� Planning & forecasting –

2yrs data

Remedy� Incident management� Change management� Inventory� Automate escalation� SLA conformance

Application AwareNetworking� Visibility and report� Optimisation� Rightsizing� Compression and

acceleration option

Reliance Globalcom work directly with the largest i nternational Enterprise organisations, while also supplying the world’s most established telecom s and service providers

Some of our Global Customers

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