World Financial Symposium 2017 World Financial Symposium 2014 World Financial Symposium 27 – 28 September 2017 Convention Center Dublin (CCD) – Ireland
World Financial Symposium 2017World Financial Symposium 2014
World Financial Symposium 27 – 28 September 2017
Convention Center Dublin (CCD) – Ireland
World Financial Symposium 2017World Financial Symposium 2014
E-Fueling, Making the Industry Even More Competitive
World Financial Symposium 2017
E-Fueling, Making the Industry Even More Competitive
Moderator: Hemant Mistry, Director Global Airport Infrastructure and Fuel, IATAPanelists: Shakti Chopra, Senior Director, Procurement & Fuel Management, Atlas Air Mark Johnson, Partner, Ebits Thorsten Lange, Director Fuel Purchasing, Deutsche Lufthansa AG
World Financial Symposium 2017World Financial Symposium 2014
E-Fueling, Making the Industry Even More Competitive
Hemant MistryDirector Global Airport Infrastructure and Fuel
IATA
World Financial Symposium 2017
ContractsTenders
FX Rates
Invoices
ACARS
Ops Control
Scheduling
Payments
Suppliers
Budgets
Demand
Risk
Accruals Calculatio
n
Cost Reporting
Emissions
Forecast vs actual
Finance
Procurement
Strategic planning
Reporting
Market data
Operational planning
Operations Monitoring
Ops Planning
Fuel Tickets
Inventory and supply
Fuel management is complex
World Financial Symposium 20174
Standardization• facilitates early adoption of digitalization &• improved processes through adoption of best practices
CommrclSystems
Op Systems
Volume Forecast Reports Tender Inventory Flight &
Fuel Data Tankering
Budget Forecast
Flight Allocation Contract Supply
Chain Emissions Resale
Flight Profile &
Speed
Aircraft design
Maintain Aircraft
Operating procedure
Weight and
balance
Routing
Invoice Verificaton
Accrued Liabilities
Pre-Payment
Credit Notes
Planning Procurement Commercial Ops Technical Ops Finance
CommrclSystems
Op Systems
Commrcl
Systems
Op System
s Flight & Fuel Data
Supply Chain Resale
Flight Profile
&Speed
Aircraft design
Maintain Aircraft
Operating procedure
Weight and balance
Routing
Pre-Payment
Credit Notes
Technical OpsVolume
Forecast
Budget Forecast Commrc
lSystem
s
Op System
s
Digitalization - Enabler
Digitalizing Fuel Process Data
World Financial Symposium 2017
Session details
• Introduction to the Fuel Data Standards Group & the standards
• How to implement and why use standards
• Benefits from an airline perspective
World Financial Symposium 2017
Benefits• Airlines – Accuracy, Efficiency, On-time operations,
Reduce turnaround times, • Suppliers - Accuracy, Efficiency, Improved cash-flow,
Improved services to customers• Employees – Reduced tedious data entry, time to spend
on value added activities
World Financial Symposium 2017
Where can I get more information?Fuel Data Standardshttp://www.iata.org/whatwedo/ops-infra/fuel/Pages/data-standards.aspx
Fuel Data Standards Group http://www.iata.org/whatwedo/workgroups/Pages/fuel-data-standards.aspx
Other inquiries: [email protected]
World Financial Symposium 2017
Shakti ChopraSr Director, Procurement & Fuel ManagementAtlas Air
Fuel Data Standards
World Financial Symposium 2017
Aviation Fuel Data Standards Group – Objectives & MandateIdentify and develop the technical data standards and the related
o commonly associated terms, o definitions and o codes,
to facilitate the aviation fuel processes in an efficient and effective manner.Identify digital transformation opportunities and drive industry movement towards
leveraging these.Act as steering committee on fuel digital projects to ensure project completion and
success.
The Group was founded and mandated by the IATA Commercial Fuel Working Group (“CFWG”), and receives business input, guidance and support from the CFG Members.
World Financial Symposium 2017
Aviation Fuel Data Standards GroupFDSG Steering Group• Promote IATA fuel XML standards • Define the value proposition of the
standards• Develop implementation plans• Ensure that implementation efforts
are on track• Approve technical developments
or changes that impact business processes
FDSG Technical Group• Modifications to the standards • Version control• Code directory maintenance• Documentation• Revisions to implementation guide• Provide implementation guidance• Ensure technical alignment of the
standards
World Financial Symposium 2017
Members
Christian Mietz LH
Shakti Chopra Atlas Air
Thorsten Lange LH
Alan Goodman BA
Antioco Piras Air Total
Valerio Ferro Air BP
Tobi Pardo CEPSA
Yulia Selezneva Gazprom-Neft Aero
Olesya Smirnova S7 Group
Ilya Yakimov RN-Aero
Observers
Mark Johnson Ebits
Klaus Peter Warnke FuelPlus
Russell Huth Openlink
Alex Mattos I6
FDSG Steering Group
World Financial Symposium 2017
FDSG Technical Group
Christian Mietz LHHeiko Teerling SkybitsStefan Casapu FuelPlusMark Johnson EbitsAlan Goodman BAAlex Mattos I6Dmitry Makarov Gazprom-NeftAeroRussell Huth Openlink
World Financial Symposium 2017
E-Fuelling holistic data cycle Delivery Data
•Generate uplift data•Transmit uplift data
Invoice•Generate invoice•Transmit invoice•Check invoice
Order & Physical Refuelling•Ordering fuel•Generate ticket•Hand over ticket•Signature
Tender & Long Term Forecast
World Financial Symposium 2017
Implementation by IndustryStandard Airline Supplier Vendor Total
Tender/Bid 4 5 2 11
Pre-Transaction 7 5 6 18
Transaction 60 14 6 80
Invoice 60 38 3 101
Source: Fuel Data Standards Group
World Financial Symposium 2017
What are the issues?
Convincing Management is a
problem – 9%
Business case not strong enough – 11%
Using other standard/Counterparty
not using standard –30%
Not Aware – 50%
World Financial Symposium 2017
• Regional Workshops• Webinars• Enhanced website
Not Aware
• Encourage use of XSL Adapters that transform to/from standard,
Using other standard/Counterparty not
using standard
• Provide testimonials • Publicize business case projections from POC• Demonstrate Use Cases
Business case not strong enough
•Convincing Management is a problem
Action Plan
World Financial Symposium 2017
Workshops
New York - 12 July 2017 Singapore – 30 August 2017
Geneva – 20 October 2016 Moscow – 30 March 2017
World Financial Symposium 2017World Financial Symposium 2014
Making Savings Using Standards
Shakti ChopraSr. Director Procurement & Fuel Management, Atlas Air
Overview
Fuelling Cycle and IATA Standards Coverage Common methods of data interfaces Introducing XML Why we use and the importance of standards How using standards can make cost savings and benefit your
organisation Using data hubs
Fuel Cycle
Ord
er
Short Term Forecast
Delivery Data•generate uplift data•transmit uplift data
Invoice•generate invoice•Transmit invoice•Check invoice
Settle•Initiate payment•Payment advise•Manage receivable
Order & Physical Refueling•ordering fuel•generate ticket•hand over ticket•signature
2 October 2017
Tender & Long Term Forecast
IATA Standard XML - What is XML?
A worldwide standard data format that allows information to be passed between systems:
Benefits:
Identification of data is self explaining unlike other formats such as CSV
Enforce Rules e.g. mandatory information and lengths Not just aviation Widely used and easy to integrate
CSV Sample
AIR,Airline Refueller,LTN,344811,AA5464,JUYTT,0,744,LAX,LAX,CAIR,Airline Refueller,LTN,344571,BA145,HUYGG,0,737,CDG,CDG,CAIR,Airline Refueller,LTN,415674,EZY454,IJKJH,0,320,GVA,GVA,CAIR,Airline Refueller,LTN,145677,VS4478,UGGGF,0,321,BCN,LIS,CAIR,Airline Refueller,LTN,157988,SK445,RTGFG,0,737,STN,STN,C
Not clear what each field indicates (without referring to
external specification
Not possible to create hierarchical groups
Cannot enforce mandatory fields, data lengths and restrictions
Exchanging Data (Proprietary Methods)
$$$$ Company A
(CSV A)
Company B
(CSV B)
Company C
(TAB A)
Company D
(IATA A)
CSV ACSV BTAB AIATA ACSV A CSV B
TAB A IATA A
Each implementation:- Can take 6-9 months to implement- Scoping and setting up Project etc- Bespoke documentation for specific requirement- Development- Testing- Increased Maintenance costs for bespoke
implementation
IATA Sample
<Header><IntoPlaneCode>AIR</IntoPlaneCode><IntoPlaneName>Airline Refueller</IntoPlaneName><AirportCode>JFK</AirportCode><TicketNumber TicketType="O" TicketSource="M" TicketStatus="P">344811</TicketNumber><UniqueTicketID>JFK_0_TO_O_1476883</UniqueTicketID><TransactionDate>2015-10-08T06:30:00+01:00</TransactionDate>
</Header><FlightInformation>
<AirlineFlightID>AA5464</AirlineFlightID><AircraftIdentification>JUYTT</AircraftIdentification><InternationalFlight>0</InternationalFlight><TicketReferenceValue TicketReferenceValueType="AC">744</TicketReferenceValue><TicketReferenceValue TicketReferenceValueType="NDT">LAX</TicketReferenceValue><TicketReferenceValue TicketReferenceValueType="FDT">LAX</TicketReferenceValue><FlightType FlightServiceType="S">C</FlightType>
</FlightInformation>
Mandatory Data
Limit Number of Characters
Self Descriptive Names
Group and Repeat Information
IATA Sample
<MovementInformation Direction="TO"><Plant>LTN</Plant><StorageLocation>LTN</StorageLocation><Equipment>
<FuelingEquipmentID>8775</FuelingEquipmentID><FuelingType>REF</FuelingType><AverageFuelTemperature TUOM="C">15.0</AverageFuelTemperature><DensityInformation DensityType="MEA"><Density DensityUOM="KGM">800.00</Density>
<Temperature TUOM="C">15.0</Temperature></DensityInformation><MeterReading MeterID=“15478">
<MeterReadingStart>25002511</MeterReadingStart><MeterReadingEnd>25008561</MeterReadingEnd><MeterQuantityDelivered MQDUOM="LT">6050</MeterQuantityDelivered>
</MeterReading><MeterReading MeterID=“15479">
<MeterReadingStart>10001000</MeterReadingStart><MeterReadingEnd>10003500</MeterReadingEnd><MeterQuantityDelivered MQDUOM="LT">2500</MeterQuantityDelivered>
</MeterReading></Equipment><TotalQuantity TQDFlag="GR" TQDUOM="LT">38000</TotalQuantity><TotalQuantity TQDFlag="NT" TQDUOM="LT">37801.0000</TotalQuantity>
</MovementInformation>
Group and Repeat Meter Information as
many times as required
Self Descriptive Names
Limit Values entered into fields
Mandatory Data
Exchanging Data (Using a Standard)
$ $ $ $
Company A
(IATA XML)
Company B
(IATA XML)
Company C
(IATA XML)
Company D
(IATA XML)
Each implementation:- Minimal time to implement (within days)- Partner testing maybe required- May require minor data adjustments- Maintenance costs reduced for common interface
Network of Standards
IATAIATAIATAIATAIATAIATAIATAIATA
IATA
IATA
IATA
IATA
IATA
IATA
IATAIATAIATAIATAIATA
Business Scenario – Office Tools
Use conversion tool to convert from Excel to XML
Use conversion tool to convert back to Excel from XML
• Requirements ◦ • Access to Microsoft Office and XML
converter tool ◦ • Email account to send and receive XML
documents
• Area of Application ◦ • Small operations
• Use case ◦ • User: Produce business document using provided
Excel template ◦ • User: Convert Excel business document to XML
using converter tool ◦ • User: Send XML business document via email to
business partner ◦ • User: Receive XML business document via email ◦ • User: Convert XML business document to Excel
using converter tool ◦ • User: Process Excel business document
Business Scenario – Back Office Integration
• Requirements ◦ • Backoffice IT systems are enabled to process IATA XML messages ◦ • Data connections are established individually with each business partner
• Use case ◦ • Backoffice IT system: Produce XML business document ◦ • Backoffice IT system: Send XML business document via established data connection to business partner ◦ • Backoffice IT system: Receive XML business document ◦ • Backoffice IT system: Process XML business document
• Area of Application ◦ • Medium to large operations
Business Scenario – Data Hub
• Requirements ◦ • Backoffice IT systems are enabled to process electronic messages ◦ • Data connection is established with Data Hub
• Use case ◦ • Backoffice IT system: Produce electronic business document ◦ • Backoffice IT system: Send electronic business document to Data Hub ◦ • Data Hub: Convert electronic business document to XML business document ◦ • Data Hub: Forward XML business document to business partner ◦ • Backoffice IT system: Receive XML business document ◦ • Backoffice IT system: Process XML business document
• Area of Application ◦ • Small to large operations
%$>
IATAX!@
X!@
X!@IATA
IATA
Communicating through a Hub e.g. Post Office
Post Office
IATA
Offers benefit of translation
service!
IATA
Connecting it all together through a Data Hub
Airlines
Airports, Airport Systems and Suppliers
%$
)(%
DATA HUB
)(%
A B C D E
1 2 3 4
DATA HUB
IATA Pre-fuel
Pre-Fuel Standard – Whole Cycle
Start Fuelling
Status Updates\Fuelling
MilestonesFuelling
Complete
ConfirmOrder
Order Received Approve
ProduceDigital Ticket
iPad App or ACARS
IATA Pre-fuel
Why a Standard?
Saving Costs◦ No time spent developing format◦ Develop interface once and re-use again and again◦ Easier to maintain single interface rather than many
Easier Interfacing with wider community Generates Transparency Greatly increases speed of implementation Greater support from parties that have already implemented Implementation◦ Start with subsection of standards and start to build◦ Support from other parties that have previously implemented
World Financial Symposium 2017World Financial Symposium 2014
“E-Fueling” – Making the Industry Even More Competitive
Thorsten LangeDirector Fuel Purchasing, Lufthansa
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Our Mission: Saving money – fine, but where ?
Airline-Industry profit forecast2017
31,5 bn USD
Fuel Bill based on avg USD/to 550USD 220 bn
#Flights 201737,5 mn
Profit/FlightUSD 840
Fuelcost/Flight USD 5.866
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Our Mission: Saving money – fine, but where ?
Reducing fuel cost by 5%
Fuelcost/Flight USD 5.866
Savings/flight USD 293 Total savings 11 bn
But: Lack of Investments in infrastrutcure, HSSE and expertise will follow !!
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Standardizationby definition is the process of implementing and developing technical
standards based on the consensus of different parties that include firms, users, interest groups, standards organizations and
governments.
Standardizationcan help to maximize compatibility, interoperability, safety,
repeatability ...
Our Mission: Saving money – through Standardization
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Typos are thepain of ourtoday's lifes.
The Human Factor
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
+
+
=
= 5,2 ?
7,0 ?
The Communication-Case
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
A typical week in Lufthansa
FROM_DATE TO_DATE DEPARTURE NFF CUST NOFUEL EVT ANTEIL
------------------ ------------------ --------- --------- --------- ---------- ---------- ----------07-MAR-17 13-MAR-17 AMS YES DLH 35 66 .5307-MAR-17 13-MAR-17 ARN EWG 6 18 .33307-MAR-17 13-MAR-17 BEG DLH 8 23 .34807-MAR-17 13-MAR-17 BHX DLH 22 40 .5507-MAR-17 13-MAR-17 BHX EWG 11 17 .64707-MAR-17 13-MAR-17 BIO DLH 4 30 .13307-MAR-17 13-MAR-17 BLQ YES DLH 23 25 .9207-MAR-17 13-MAR-17 BRE YES DLH 48 61 .78707-MAR-17 13-MAR-17 BUD YES SWR 2 16 .12507-MAR-17 13-MAR-17 BUD YES DLH 33 51 .64707-MAR-17 13-MAR-17 BUD YES EWG 24 27 .88907-MAR-17 13-MAR-17 CDG YES DLH 29 70 .41407-MAR-17 13-MAR-17 CDG YES EWG 17 38 .44707-MAR-17 13-MAR-17 DRS YES DLH 34 57 .59607-MAR-17 13-MAR-17 DRS YES EWG 27 35 .77107-MAR-17 13-MAR-17 DTM EWG 9 19 .47407-MAR-17 13-MAR-17 DUB DLH 4 24 .16707-MAR-17 13-MAR-17 DUS YES SWR 2 16 .12507-MAR-17 13-MAR-17 DUS YES DLH 22 106 .20807-MAR-17 13-MAR-17 FMO YES DLH 6 50 .1207-MAR-17 13-MAR-17 GRZ DLH 21 25 .8407-MAR-17 13-MAR-17 GVA YES SWR 34 197 .17307-MAR-17 13-MAR-17 GVA YES DLH 22 42 .52407-MAR-17 13-MAR-17 GVA YES EWG 16 19 .84207-MAR-17 13-MAR-17 HAJ YES DLH 29 73 .39707-MAR-17 13-MAR-17 HAM YES DLH 37 164 .22607-MAR-17 13-MAR-17 KBP DLH 11 24 .458
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Refueling-Process
Time to pump fuel into aircraft depends on the uplift-quantity – it is determined.
Fuel-Start depends on how soon the fuel-order gets to the Into-Planer.
Fuel-End depends on how soon the Into-Planer gets the signature on the delivery slip. TIME TO
PUMPFUEL
ORDER
PRINT&
ACK.
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Facts Fuel Invoicing (2016)
• 4 Bill. € invoice-volume
• 24,000 invoices
• Over 8,000 invoices with separate, manual checks
• Check and correction of over 8,000 items for ETS (Emission) – with
zero fault tolerance (500 T€ fine in case of wrong declarations)
• Delivery of posting data for 6 customers
• Support & conducting of month- & year-end-closing
• Shoring of processes established – close collaboration with MEX &
MNL & KRK
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Our Mission: Saving money – through Standardization
The IATA Fuel Working Group has established a four-pillar strategy
• Tender-Automation
• Pre-Transaction-Standards
• Transaction Standards
• Fuel XML-Invoicing
Forecast• Short Term• Long Term
Order & physical refueling•ordering fuel•generate ticket•hand over ticket•signature
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Standardizationby definition is the process of implementing and developing technical
standards based on the consensus of different parties that include firms, users, interest groups, standards organizations and governments.
Standardizationcan help to maximize compatibility, interoperability, safety, repeatability ...
Our Mission: Saving money – through Standardization
The IATA Fuel Working Group has established a four-pillar strategy
• Tender-Automation
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
E-Tender – No Misunderstandings – more Efficiency
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
E-Tender – No Misunderstandings – more Efficiency
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Our Mission: Saving money – through Standardization
The IATA Fuel Working Group has established a four-pillar strategy
• Pre-Transaction-Standards
• Transaction Standards
Why ?
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Our Mission: Saving money – through cost avoidance
*Produced by University of Westminster for PRU, EUROCONTROL 109 pax / 160 USD – 334 USD
Passenger hard costs of delay per minute, by three cost scenarios*
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Our Mission: Saving money – through cost avoidance
*Produced by University of Westminster for PRU, EUROCONTROL 109 pax / 40 USD – 196 USD
Passenger soft costs of delay per minute, by three cost scenarios*
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Our Mission: Saving money – fine, but where ?
Profit/FlightUSD 840
Delay Cost (15 min.):
Hard 334 USDSoft 196 USD
Total cost 530 USD
Potentially 63% of net profits eaten up by delays
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
BOARDINGDE-BOARDING
Refueling-Process
ARRIVAL
ON-BLOCK
GROUND - TIME DEPARTURE
OFF-BLOCK
Time to pump fuel into aircraft depends on the uplift-quantity – it is determined.
Fuel-Start depends on how soon the fuel-order gets to the Into-Planer.
Fuel-End depends on how soon the Into-Planer gets the signature on the delivery slip. TIME TO
PUMPFUEL
ORDER
PRINT&
ACK.
TIME TO PUMP
FUEL ORDER
PRINT & ACK.
TIME TO PUMP
FUEL ORDER
PRINT & ACK.
TIME TO PUMP
FUEL ORDER
PRINT & ACK.
Solution: Save time during pre- and post-fueling process.
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Refueling Process / Systems Communication
Data Link Ground Dispo-SystemInto Plane Agent
Fuel Data Hub
Skybits, i6, Ebits…..
Fuel OrderPilot‘s-Entryin Cockpit
Briefing
Fuel Ordermanual EntryRamp-Agent
Fuel OrderPilot‘s-Entryin Cockpit
Delivery Slip eTicket
ReceiptReceipt
Fuel OrderDelivery SlipeTicket
Fuel OrderFuel OrderPilot‘s-Entryat Briefing
LH*WaB
FuelMilestones
FuelMilestones
Ops Control Center
ALLEGRO Services
FuelMilestones
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Refueling Process / Aircraft Communication
GROUND CLIMB EN-ROUTE APPROACH GROUND
TAKE-OFF T O C T O D TOUCH DOWN
ENGINES'SHUTDOWN
REFUELLING
UPLIFT-Report
ETIC
PROGRESS • Destination Change• ETA-22 Min / FL 170• ETA-18 Min / FL 140• ETA-7 Min
FLIGHT LOGORDER
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
No-Fuel-Indication
Block-Fuel-Quantity> Enough for flight A to B only?
> Enough for flights A to B and B to C?
YES => Info to Into-Planer in B that probably
no refuel-service is required.
On-Board-Quantity via ACARS> Still enough for flight B to C?
> YES => Confirmation to Into-Planer in B that
no refuel-service is required.
> NO => Info to Into-Planer in B that some
refuel-service is required.
GROUND
Airport ARefueling for
Flight A to B
CLIMB
TAKE-OFF
T O C
EN-ROUTE APPROACH / LANDING
T O D
Airport BRefueling for
Flight B to C
GROUND
LANDING
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Benefits for Service-Provider
normal peaksoften peak
pre work
no refuelingNo refueling required
Optimized planning and workload for the Intoplane dispatch center- improved Aircraft / Truck-Type matching, due to shorter „post-fueling“ time- remaining volumes in trucks and tank farm reloadings are optimized
More reliable information for operational peaks during the day
- de-peaking, e. g. pre-fueling for long-haul-aircraft, and consideration of No-Uplift-events
- easier priorization
- more flexibility for already delayed aircraft and "rescue" of the slot- improved operation grade of trucks and staff
World Financial Symposium, DublinHAM MT, Lufthansa Corporate Fuel ManagementSeptember 28th 2017
Traditional Electronic08:27 aircraft arrives on block at Gate A1208:30 Min. Block Fuel received08:32 Truck No. 208 arrives at aircraft08:39 Ready for Fuelling Fuel flow starts08:40 Final Block Fuel received
08:48 Fuel verbally orderedFuel flow starts
08:52 Fuelling finished and eTicket generated
08:53 Acknowledgement
09:00 Truck leaves A/C
09:01 Fuelling finished andDelivery Slip generated 25%
Time-Savings /Buffers
09:03 Signature received
09:11 Truck leaves A/C
LH4812 FRA – MAD / 9.230 LT
decrease of fuel-related delaysAMS 2% of flights were fuel-dalayed > 15 minutes
problem disappeared at the day of implementation
NFI (No Fuel Indicator)sent during aircraft's approach saves Lufthansa 0,5 Mio
€ / year (avoidance of truck in vain)
rise of data qualityreduction of typos improves data quality in down-
stream systems and processes, e. g. automized
invoice-checking or emissions-trade
transparency increasesprocess-analyzis and ervice-level-agreements
Time is money