Workspace Management 8.1 - Microsoft Name of Data Provider ... Matrix42 Workspace Management 8.1.3 provides numerous new features and improvements for ... License Model "Oracle ...

Workspace Management 8.1.3

Release Notes

Last Revision: 15. December 2016

Release Notes Workspace Management 8.1.3

Last Revision: 15. December 2016 Page 2

Table of Contents

Table of Contents ................................................................................................................................ 2

Editorial ............................................................................................................................................... 3

Updating from Previous Versions ....................................................................................................... 4

Supported Versions for Direct Update ........................................................................................ 4

Updating from Version 8.1.0.1649................................................................................................... 4

Patch Installer .................................................................................................................................. 4

Unattended Setup ........................................................................................................................... 4

Unattended Installation of Prerequisites ......................................................................................... 4

User Log-in to Console / Breaking Change ..................................................................................... 5

Redirects for http/https .................................................................................................................... 5

Customizing Compatibility ............................................................................................................... 5

AD Data Provider (LDAP) ................................................................................................................ 5

Changed Name of Data Provider ................................................................................................ 5

Import of “User cannot change password” .................................................................................. 5

Monitoring .................................................................................................................................... 6

Solved Problems ................................................................................................................................. 6

Known Issues .................................................................................................................................... 10

Importing SIM Cards from AirWatch.............................................................................................. 10

Customized LDAP Workflows ....................................................................................................... 10

Announcements ................................................................................................................................ 11

Online Resources.............................................................................................................................. 11

Matrix42 Online Help ..................................................................................................................... 11

Matrix42 User Forum ..................................................................................................................... 11

Matrix42 Support Portal ................................................................................................................. 11

Matrix42 Idea Portal ...................................................................................................................... 11

Matrix42 Mobile Applications ......................................................................................................... 11

Matrix42 Academy ......................................................................................................................... 12

Matrix42 Helpdesk ............................................................................................................................ 12

About Matrix42 .................................................................................................................................. 13

Disclaimer ......................................................................................................................................... 13



Editorial

Matrix42 Workspace Management 8.1.3 provides numerous new features and improvements for

existing functionality as well as platform support. This product version falls under Standard

Maintenance replacing version 8.1.2 as relevant baseline according to our product maintenance

policy regarding Hotfix requests.

Please find detailed information about this product version as follows:

● Descriptions of New and Improved Features can be found online:

○ Compliance

○ Service Management

● List of Fixed Product Issues can be found below in section “Solved Problems”

● Reference of Changes in Database Schema see document “Database Change Log”

provided in Launch Kit

● Installation and Update Procedure are described online in the Matrix42 User Manual

under Matrix42 Workspace Management - Installation > Installation and Configuration.

● Technical Prerequisites for installation can be found online in the Matrix42 User Manual

under Matrix42 Workspace Management > Installation and Configuration > System

Requirements.

We did our best to make this update a real improvement adding more value to the Workspace

Management by Matrix42. Valuable feedback from our customers has been considered. Thank you

very much, all contributors. We appreciate your collaboration.

Sincerely Yours

MATRIX42

https://matrix42.aha.io/published/b0cbdf819e76db5a303fd18410adeb86?page=2

https://matrix42.aha.io/published/cbe85a624a12edc67f25087c6fe61055?page=2

http://helpfiles.matrix42-web.de/2015_EN/M42_WebDocu.htm#WM/CWM/SVS_INST/INST_Intro.htm%3FTocPath%3DMatrix42%2520Workspace%2520Management%7CInstallation%2520and%2520Setup%7C_____0



Updating from Previous Versions

Supported Versions for Direct Update

Following product versions are supported for a direct update to this version:

› Matrix42 Workspace Management 8.0.2


› Matrix42 Workspace Management 8.1



Important: This update is not supported for Workspace Management 8.1 LTSB!

Updating from Version 8.1.0.1649

If you have already installed build 8.1.0.1649, you have to remove following files from installation

folder: root/web/bin

● Extensibility.dll

● update4u.Templates.VS2010.Addin.Workflows.dll

● update4u.Templates.VS2010.Core.dll

Patch Installer

The launch kit contains a patch installer that can be used to update existing deployment of version

8.1.0.1638 or higher.

Unattended Setup

You may update your copy of Matrix42 Workspace Management in unattended mode by using

PowerShell. Default templates are available in REDIST.zip (see Launch Kit on Marketplace), which

can be configured individually to perform an unattended installation or update of the environment.

Unattended Installation of Prerequisites

Registered users can download the free software components (REDIST.zip) from the Matrix42

Marketplace. After you unpack the archive, you will see that the file names are already numbered

in the correct sequence for your convenience. You should always install the components in the

given sequence, as the components depend on each other.

It is also possible to install all of these components automatically by using the PowerShell script:

1. Update the execution policy by using the Set-ExecutionPolicy.ps1 file, i.e. copy the

command from this file, paste it to the PowerShell Console and run as administrator.

2. Run either Redistribution_SQL_2008.ps1 or Redistribution_SQL_2012.ps1, depending on

your SQL Server version.

All scripts are available in your REDIST folder as well.



User Log-in to Console / Breaking Change

Prior to product version 8.1.0 all accounts with a status value other than Deleted (2004) and with

the unselected Deny Workspace Management Logon checkbox were allowed to log in to Matrix42

Workspace Management.

With product version 8.1.0 and higher, only accounts with a status value equal to Active (2001) and

with the unselected Deny Workspace Management Logon checkbox are allowed to log in to

Matrix42 Workspace Management.

Redirects for http/https

It was required to use an additional IIS website with HTTP redirect to the main website for enabling

the HTTPS protocol with Matrix42 Workspace Management version 8.0.2 or earlier.

In the meanwhile, Matrix42 Workspace Management provides a built-in support of HTTPS and this

configuration is not required anymore.

We highly recommend that you roll back any additional HTTPS configuration before updating to

this product version as described below:

› Revert the configured HTTP/HTTPS redirection:

o Delete a website that was used for forwarding.

o Change binding for HTTP for the default website from IP to *

o Disable the “Require SSL” option for the default website.

› During the update, use the Force SSL settings. Alternatively, in the Configuration Wizard

click Change Security Configuration and select the Force SSL checkbox after the update is

performed.

Customizing Compatibility

Very Important: As this version has been compiled with .Net Framework 4.5.1, all installed

customizations must be migrated to .Net Framework 4.5 as well. Please make sure that new

versions of your installed customizations are available before you initialize the update.

In addition, Microsoft PowerShell 3.0 is required. Please make sure that new versions of your

installed customizations are available before you initialize the update.

AD Data Provider (LDAP)

Changed Name of Data Provider

Since “LDAP Data Provider” was meant to support Active Directory ever since, it has been

renamed to “AD Connector” consequently to avoid possible misunderstandings.

Import of “User cannot change password”

Due to performance reason, the attribute “User cannot change password” has been excluded from

default import configuration for cases when the user account that executes the import does not

own Domain Admin permissions.



This is because this attribute is a part of special AD Security. If user account used to read AD is

AD-Administrator then the value can be retrieved within one LDAP query. If not, this value can be

retrieved only per AD-Entry, which needs separate queries for every single entry in AD.

If this attribute is critical for your organization you can either to configure a privileged user for

import operation or force importing this attribute by activating the option “Force import of ‘User

cannot change password’” on page “Implementation” in AD Data Provider dialog.

Monitoring

To provide transparency to AD Import process a new dialog tabulator “Monitoring” has been added

to AD Connector dialog. In a single glance there, you can get all the information about status of the

import.

Solved Problems

Following product issues have been fixed and included with this version. Please refer to release

notes for solved issues of previous versions if you skip them by updating directly to this version.

ID Description

PRB27022: TreeView control throws an exception if the Node Name Expression contains '+' sign

PRB27489: Sort by function does not work for dynamic tables in "send mail" activity for StringType Attributes



ID Description

PRB27670: Mail language wrong

PRB28170: Wrong Column Name in Column Setting "SPSComputerClassBase_Default" in German language

PRB28246: Service provisioning with Create Task as Automation Workflow ignores task closing reason (49856 in old TFS)

PRB28410: Incident Archiving feature does not work under SQL 2008R2

PRB28593: Compliance Rule > Start Workflow > Coru fails when Datetype is used in "before attributes"

PRB28704: #CIT02755 - Dashboard charts don't show data properly if using precise binding

PRB28758: SCCM Data Provider sometimes creates duplicates of computer records, inspite of complete information in XML file s and unique machine IDs

PRB28927: Attachments missing in Object Details area of incidents

PRB28976: Confirmation of consolidated license demand is reset after switching host

PRB29014: Empirum Connector: index out of array exception when adding to many entry to device mapping

PRB29026: SSP - details of required services shows default price (price and currency) even if the catalogue price and curr ency differs

PRB29030: Relation used in wizard leads to an error, when no dataform parameter is defined

PRB29035: IE display issue with street in Self Service Portal

PRB29044: RAM usage of Data Gateway Service grows until it needs restarting

PRB29048: Portal runs into timeout - 500- Internal server error

PRB29054: Data Gateway Unix Inventory delivers no data in Service Store

PRB29060: During migration from SQL2008R2 to 2012 or higher the internal DataLayer migration for the autonumber mechanic to sequences can crash

PRB29063: LIS Import fails ErrorGDIEParticalSuccessFinished for new customers

PRB29070: SCCM Inventory causes very quick growing of M42Archive database and temp data remains on appserver

PRB29081: Email Robot transforms incident description if created from a japanese email

PRB29084: VMWare Data Provider does not assign Stock Keeping Units to host computers

PRB29085: Organizational scope in Collateral Requirements rule is ignored when 2 or more Software Products are selected in "Record License Requirements"



ID Description

PRB29087: In License conversion the conversion factor is ignored when base license has computers in "System Restriction"

PRB29088: VMWare Data Provider cannot import free VSphere/ESXi environments - views "Get-View-TaskManager" and "Get-View-E ventManager" missing on server

PRB29091: /m42services/api/ throws multiple error messages while loading UUX

PRB29092: Links in object details of Software Products (Licenses) not working using menu language French

PRB29095: Outbound emails with unwanted additional line break after every line

PRB29097: Software Compliance dows not calculate available usage rights correctly

PRB29106: Updating from 7.1.0 to 8.1.1 fails due to check constaint 'CK_CommonClass_TypeID_UsedInType_SPSCommonClassBase'

PRB29113: #TAP49655 - Rückgabe von Services kann nicht abgeschlossen werden. Feedback erforderlich.

PRB29116: UUX - switching between open/high priority/paused/closed Incidents throws internal server error

PRB29120: UUX - 'use browser credentials' does nothing visible

PRB29128: License Model "Oracle | Processor" ASQL Statement "T(LCMLicenseDemandClassServerStatistics).OracleLicenseEntryCo unt" is invalid and needs to be updated

PRB29133: Config Wizard: "Change Database Server" does not remove all entry to the old database for workflow engine

PRB29140: Empirum Activitys are not compatible with "wait for activity"

PRB29141: Empirum Connection activity shows "empty" in session in visual tracking view

PRB29143: Assign Activity cannot be used to assign data from empirum connection > session variable

PRB29146: Close Change Activity Fails workflow with timeout exception

PRB29150: Error Message at the button Unlock account

PRB29151: Error: password for SSL certificate should be provided on update

PRB29156: SCCM API call has to be adjusted

PRB29161: Rollback Error "Class: SPSGlobalConfigurationClassBase does not contain attribute EnableTabsAutoRefresh!"

PRB29162: CoRu "Contract Automatic renewal notice" is not triggered

PRB29166: Hyper-V Data Provider imports VM Name as Computer Name



ID Description

PRB29168: Service Desk on UUX blocking issues

PRB29169: Service requirements won't be checked when a cost center manager returns the service

PRB29180: Empirum Connector may does not finish, insert into SPSComputerclassLogon may run several hours

PRB29183: Attributes CreatedDate and LatestChange in LIST VIEW in UUX show UTC Datetime

PRB29184: Adjust protection level of SVCServicePickupUnit

PRB29186: Missing entries in table TimeZoneOffsets

PRB29187: Activation: Storage Recycling (Attachment Cleaner) deletes attachments of archived incidents

PRB29189: Empirum provisioning for bundles (created by software classes) will fail with "caught exception Software(-class) doesn't exist "

PRB29191: Silverback Data Provider is case sensitive on importing Mobile Apps

PRB29194: License custodian assigns licenses to tenant while ignoring license pool

PRB29195: License roaming to a tenant automatically changes the software product in a license

PRB29201: Some Scripts from Workflows not running after update to Empirum SDK V1.1

PRB29209: Localized changes of Service in field "Service Description in Business Context" are not saved

PRB29218: SQL Queries and execution plan optimization in LCM

PRB29219: Change of license model in license inventory triggers recalculation of all license demands

PRB29221: Silverback Enrollment over service store does not work for users which don't have any enrolled device in silverback

PRB29230: SCCM provider doesn't change installed flag of inventoried applications

PRB29236: Linux Inventory Data Provider needs error handling when mandatory attributes contain NULL values

PRB29238: Silverback Import does not resume the correct bookings

PRB29240: Second Copy consolidation does not remove old consolidations correctly

PRB29241: LDAP Data collection need to much time and need improvements

PRB29245: Mobile Devices not shown in Object Details of Persons object and Dialog "Computer" in German language is irritating



ID Description

PRB29247: Recalculation of execution plans needs to be added to data layer

PRB29254: SCCM Service Provisioning finishes directly after sending the task to SCCM and does not wait for a positive feedback anymore

Known Issues

Importing SIM Cards from AirWatch

Because of technical restrictions of the AirWatch REST API, SIM cards can be identified only by

phone number. This can lead to mismatches and wrong assignments because of ambiguities in

approximately 20% of cases.

As a temporary workaround, we offer the possibility to switch off mapping of SIM cards directly in

the Data Provider settings.

This issue requires changes in the AirWatch software. We are currently communicating with

responsible owners at AirWatch to have this problem resolved as soon as possible. We want to

continue providing you full SIM card reconciliation in future product versions.

Unfortunately, we do not have control over this process for obvious reasons. However, we

apologize for any inconveniences.

Customized LDAP Workflows

Customized LDAP workflow can be broken because of the breaking change in execution contract

of the LDAP: Import Groups and LDAP: Membership import definitions. Because of the additional

input parameter DomainId to these GDIEs, the ExecuteGDI workflow activity in the customized

LDAP workflow does not meet the input contract and fails the workflow execution.

To solve this issue, set up the DomainId parameter for Execute GDI Sequence activities with

names GDIE Group and GDIE Membership.



Announcements We would like to refactor the Data Model for the next release. In particularly, we want to exclude

SPSActivityClassBase from configuration items “Approval” and “Change Approval”. This change is

motivated by our goal to simplify the data model with expected improvements for the runtime

behavior.

In the standard product, everything will be migrated. Customers with special custom reports or

other customizing need to consider verifying their implementations and potentially adjust them.

Online Resources

Matrix42 Online Help

With all our products, we provide comprehensive online manuals, where you will find further

information about new features and functions, use case examples and detailed explanations

regarding the installation, configuration and usage of the application. These manuals are getting

improved and extended continuously, so please use them as the first place to get your questions

answered:

● English: http://helpfiles.matrix42-web.de/2015_EN/M42_WebDocu.htm

● German: http://helpfiles.matrix42-web.de/2015_DE/M42_WebDocu.htm

Matrix42 User Forum

Get in contact with the Matrix42 community and discuss questions related to Matrix42 Workplace

Management with other users, Matrix42 partners and Matrix42 staff in our Forums:

http://www.matrix42.com/forum.

Matrix42 Support Portal

The support portal is your direct line to the Matrix42 Support Team. You can access the

Knowledge Base, download new product versions and add-ons, access your license certificates

and maintain your system profiles. You can also open new tickets, receive support and track the

progress of your cases. Visit our Support Portal at https://support.matrix42.de/SPS/Portal.

Matrix42 Idea Portal

We appreciate any ideas on how to improve our products. See which ideas other users have, vote

for them with a “like” or submit your own ideas. If you are missing a specific feature or have another

great idea that would improve our products, please contribute your idea to our Feedback Portal at

http://ideas.matrix42.com.

Matrix42 Mobile Applications

We provide a continuously growing set of mobile applications that help you leveraging Matrix42

Workplace Management on the go. For both end users as well as IT staff, these apps provide

simple and quick interaction with the most frequent use case. Please refer to our website for a

complete overview of all available mobile apps: http://www.matrix42.com/mobile_apps/

http://helpfiles.matrix42-web.de/2015_EN/M42_WebDocu.htm

http://helpfiles.matrix42-web.de/2015_DE/M42_WebDocu.htm

http://www.matrix42.com/forum

https://support.matrix42.de/SPS/Portal

http://ideas.matrix42.com/

http://www.matrix42.com/mobile_apps/

http://www.matrix42.com/mobile_apps/



Matrix42 Academy

Matrix42 offers a wide range of courses to enhance your knowledge of all the products. Whether

you are looking for an orientation to features and functions, or a course focused on specific

packaging, we offer a solution to suit your needs. Options for receiving Matrix42 training include

public courses, custom on-site sessions, and live web-based classes. Our courses can be tailored

to fit the specific needs of both beginners and advanced users. A full list of available trainings and

the training calendar is available at http://www.matrix42.de/de/schulungen/.

Matrix42 Helpdesk If you experience any problems regarding this version, please contact our support team for

assistance:

Mail: [email protected]

Phone: +49 (6102) 816-140

http://www.matrix42.de/de/schulungen/

mailto:[email protected]



About Matrix42

Matrix42 is a top provider of workspace management software. The company offers forward-

thinking solutions for modern work environments under its ‘Smarter workspace’ motto. More than

3,000 customers around the world, including BMW, Infineon, and Carl Zeiss, currently manage

approximately 3 million workstations using workspace management solutions from Matrix42.

Matrix42 operates successfully in seven countries – Germany, Austria, Switzerland, the

Netherlands, the United Kingdom, Australia and the United States of America. The company’s

headquarters are in Frankfurt am Main, Germany.

Matrix42’s products and solutions are designed to manage modern work environments simply and

efficiently – across physical, virtual, and mobile workspaces.

Matrix42 focuses on user orientation, automation, and process optimization. The company’s

solutions meet the requirements of modern employees who want to work from any location using a

wide range of devices, while also addressing the needs of IT departments and businesses.

Matrix42 offers its solutions to organizations across different sectors who value forward-looking

and efficient workspace management. The company also successfully collaborates with partners

who provide on-site consultation to Matrix42 customers. Some of these leading partners include

TAP.DE Solutions GmbH, Consulting4IT GmbH, and DSP IT Service GmbH. For further

information, visit: www.matrix42.com

Disclaimer

This documentation is protected by copyright. All rights are reserved by Matrix42 AG. Any other

use, in particular, distribution to third parties, storage in a data system, dissemination, processing,

performance, and presentation is strictly prohibited. This applies to the entire document as well as

to parts thereof. Subject to change without notice. Other company, trademark and product names,

which are not expressly listed here, are trademarks or registered trademarks of their respective

owners and are subject to trademark protection. Matrix42® is a registered trademark of

Matrix42 AG.

Workspace Management 8.1 - Microsoft Name of Data Provider ... Matrix42 Workspace Management 8.1.3 provides numerous new features and improvements for ... License Model "Oracle ...

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