Workshops that Work

WORKSHOPS THAT WORK

RUNNING WORKSHOPS TO DRIVE CUSTOMER ENGAGEMENT AND STICKY KNOWLEDGE

what is a workshop?

ironically, we are not doing a workshop today!

workshops are not presentations

they are interactive

workshops are not discussions

they are guided and designed

workshops work well for corporates

workshops work well for start-ups

workshops work across cultures: Malaysia

workshops work across cultures: Japan

workshops work across cultures: India

workshops work for university students

(Thailand)

workshops even work for families!!!

they work for year-end 1-on-1 performance evaluation meetings

or building personal development plans

why a workshop?

workshops are fun – no sleeping or email!

participants learn better

participants execute better

you may know the material, but they know the context

helps people who learn differently

allows for surprise

create long-term relationships and

coaching

more long-term consensus - lots of

opportunity to disagree and commit

less stress / work for you!

outputs tangible deliverables that are totally tailored for the

customer

when?

from strategy to tactical plan

from strategy to tactical planstakeholder analysis

from strategy to tactical planstakeholder analysis

project post-mortems

from strategy to tactical planstakeholder analysis

project post-mortemsrequirements analysis and

prioritization

from strategy to tactical planstakeholder analysis

project post-mortemsrequirements analysis and

prioritizationplanning (think migrations)

from strategy to tactical planstakeholder analysis

project post-mortemsrequirements analysis and

prioritizationplanning (think migrations)innovation brainstorming

from strategy to tactical planstakeholder analysis

project post-mortemsrequirements analysis and

prioritizationplanning (think migrations)innovation brainstorming

general training

from strategy to tactical planstakeholder analysis

project post-mortemsrequirements analysis and

prioritizationplanning (think migrations)innovation brainstorming

general trainingbusiness modeling

how?

be clear on the objectives

get the right people in the room

4 < participants < 80

create the right atmosphere

bring the right tools

be clear on the rules

warm up the room

(but keep the tempo rockin’)

idea -> activity -> debrief -> personalize

activities move from induction to deduction

activities move from induction to deduction

activities move from induction to deduction

facilitate actively

summarize regularly

close-out well

a quick example2 ways to present Talent Planning

Check out this Slideshare: http://www.slideshare.net/IngeborgWerther/personal-development-plan-mentoring-12173083

What if we re-envisioned it like this?

http://www.slideshare.net/selenasol/building-a-professional-learning-plan-career-development-through-skills-development

what next?

read more

observe

practice

share

WORKSHOPS THAT WORK PART 2

BEING AN EFFECTIVE FACILITATOR

Eric TachibanaPreviously at UBS, Bank of America, Merrill Lynch, and eXtropia (Singtel, M1, Maxis, Telstra)

[email protected]

YOUR FACILITATOR TODAY

DISCUSSION ONE

It’s not too late to chuck the agenda! What is it that you want to get out of

today?

GROUND RULES

• WORK VERSUS WORKSHOP• VEGAS RULES• DIVERSITY & INCLUSION• WHAT & HOW BEHAVIOURS• PARTICIPATION PRIZE!!!!!!• STAY FOCUSED ON OUTCOMES!

PART ONEWhat effective facilitators do before the workshop starts

ACTIVITYIndividually, brainstorm as many best practices as you can that apply to the “before” period. One best practice per post-it note. (7 min)

ACTIVITYIndividually, brainstorm as many best practices that you can think of that apply to the “before” period. One best practice per post-it note.

There are 4 areas to post your ideas. Post and then we’ll discuss as a group. (13 min)

• Logistics• Material• Participants• Misc ideas

PART TWOWhat effective facilitators do

during the workshop

ACTIVITYEach of you has a sheet of flip chart paper. I’d like you to “draw” the journey of the facilitator as a story (sci-fi, fantasy, comic book, whatever). (20 min + 20 min discuss)

Who are the other characters, what are the highs and lows of the journey? What must the main character overcome? What traps does he/she need to avoid? What weapons or tools does he/she use?

PART THREEWhat effective facilitators do

after the workshop

ACTIVITYLet’s break into 3 groups. Each group will focus on detailing best practices around one of the following topics (20 min):

1. Call to Action (getting participants to commit to real change)

2. Collateral (what we capture and how we present it back to the customer)

3. Surveys (how should we design & use surveys)

Groups present. (15 min, 5 each)

PART FOURNext Steps

ACTIVITYWrite yourself an action plan – what do you

need to do before your next session?!?

Pair up with one other participant and share your plans.

Both of you sign against each plan.

Agree when you’ll set a joint checkpoint to ensure that you are on track to deliver your

plan.

thank you and let’s continue the dialog…

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