Moving to Performance Support via a Single Source Content Management System Maria Leggett @maria_leggett www.linkedin.com/in/marialeggett/ http://contlearning.com
Workshop-Maria Leggett-Moving to Performance Support Via a Single Source Content Management System
May 12, 2015
At many companies, multiple departments touch common content. Technical documentation writers, subject matter experts and instructional designers are often creating similar documentation. Single source content development is a learning infrastructure strategy that allows learning organizations to be more agile in the delivery readiness of performance support materials for multiple audiences and modalities. Maria Leggett covers how to use Microsoft tools in creating an in-house single source repository. By utilizing InfoPath and SharePoint, learning organizations can create a repository for the creation of learning materials that can be deployed to multiple audiences in multiple formats to support performance readiness.
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Moving to Performance Support via a Single Source Content Management System
Maria Leggett @maria_leggettwww.linkedin.com/in/marialeggett/http://contlearning.com
Materials/Contact
Additional Material Download http://contlearning.com• Full PPT Presentation• InfoPath Template• Sample Schema• Implementation Plan
Contact• @maria_leggett• http://www.linkedin.com/in/marialeggett/• http://contlearning.com
2
You Know the Story…
3
“We’re launching XYZ Product next
month.”
“We need training.”
“Our documentation
is not ready yet.”
“When will you have training
ready?”
Learning Support at Time Warner Cable
4
Learning & Development
Time Warner Cable
5
Second Largest Cable Company in the U.S.
Over 15 Million Customers in 29 States
Three Lines of Business: • Residential• Business Class • Media
Employees 50,000
Time Warner Cable
6
Instructor-led Training
Virtual Instructor-Led Training
eLearning Courses
Huddles
Job Aids/Reference Guides
Video
Performance Support• Mobile App• Embedded System Support
Learning Products
7
1%2% 15%
50%
12%
20%AssessmenteLearningePerformance SupportILTVirtual ILTTrain the Trainer
359 Employee-Impacting Training Initiatives in 2013
1042 Deliverables
Learning Design & Development Process
8
9
Design Materials Process
10
Create design documents from provided source documentation
Create facilitator guide, participant guide and performance support materials
Create assessment and presentation deck
Before Single Source Design
11
Instructor-Led Training
Virtual ILT
eLearning
Performance Support Mobile
Facilitator Guides
Participant Guides Assessments Web-Based
Courses
Job AidsHuddle Guides
Mobile Devices
Reference Guides
Multiple Modalities
Multiple Outputs
Learning Design & Development Process
12
After Single Source Design
13
Assessments
Web-Based Courses
Job Aids
Huddle Guides
Mobile Devices
Reference Guides
<XML>
Facilitator Guides
Participant Guides
Why Single Source Development?
• Reduces development time• Reduces costs• Provides a consistent and structural approach to design and
development• Separates content from presentation• Allows for reusability/portability to other applications
14
Key Driver: Make materials as economic as possible while delivering effective training
Case Study
Designing Your Single Source StrategyStep 1:• Learning Modalities• Learning Materials
15
Filtering Content
16
Project Documentation
Design Document
ILT /VILT Materials
Job Aids
eLearning
LMS
Mobile/Portals
Knowledge Management
Object
Object
Object
Object
Object
Reusable Objects Deliverables/Modalities Delivery Locations
Busi
ness
Rul
es
Case Study
Designing Your Single Source StrategyStep 1:• Learning Modalities• Learning Materials
Step 2:• Define Learning Content Structure/Learning Object• Determine Shared Content Areas &
Authors
17
InfoPath
18
• Part of the Microsoft Office
• Looks similar to Microsoft Word
• Collects and distributes form information with no programming
• Information collected is reusable because content is collected in XML format
• Create multiple views of the information for different tasks or people
InfoPath Views
19
XML Data
Source Document
XSLT XHTML View
XHTML View
TransformationsResult
Documents
Case Study
Designing Your Single Source StrategyStep 1:• Learning Modalities• Learning Materials
Step 2:• Define Learning Content Structure/Learning Object• Determine Shared Content Areas &
Authors
Step 3:• Content Views
20
Filtering Content
21
Project Documentation
Design Document
ILT /VILT Materials
Job Aids
eLearning
LMS
Mobile/Portals
Knowledge Management
Object
Object
Object
Object
Object
Reusable Objects Deliverables/Modalities Delivery Locations
Busi
ness
Rul
es
Demonstration
22
Materials/Contact
Additional Material Download http://contlearning.com• Full PPT Presentation• InfoPath Template• Sample Schema• Implementation Plan
Contact• @maria_leggett• http://www.linkedin.com/in/marialeggett/• http://contlearning.com
23
Related Documents
