Communication and Conflict Val Connelly and Tegan Sollis 9 th July 2015
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Communication and ConflictVal Connelly and Tegan Sollis
9th July 2015
Aim
To highlight the importance of clear, regular and appropriate
communication when working with a diverse cohort of volunteers and to
avoid conflict in order for information to be understood by all.
Identify various types of conflicts
Identify the triggers
Study Case Histories
Identify the support available
Resolve conflicts within your Organisation
The 3R’s Promise
Ask any questions
By the end of the session you will
Introduction
54 Volunteers
12 Trustees
54 Members of staff
Volunteers contribute over 10,000 hours per year.
Facts and Figures
How do we communicate with Volunteers?
Conflict between volunteers
Conflict between staff member and volunteer
Longstanding dispute involving the whole organisation
Misunderstanding and flare up
Use of inappropriate language
Types of Conflict
Case Histories
Conflict may escalate
Other volunteers may become involved
Morale within the organisation will drop
Potential for bad publicity
Volunteers may leave the organisation
Problems that may occur as a result.
Important Policy Documentation necessary for Conflict Management
• Volunteer Policy
• Volunteer Role Description
• Volunteer Agreement
• Equal Opportunities Policy
• Expenses Policy
• Social Media Policy
• Procedure for Behaviour Management
Resolving conflict within your organisation
• Communicate change effectively
• Conduct regular supervision sessions
• Use a consistent approach
• Respect diversity
• Challenge behaviour before conflict arises
• Remain calm
Help from outside the organisation
Local Voluntary Council
Local Volunteer Centre
Local Mediation Service
Third Sector Doctor Project (Available in Wrexham and Flintshire)
Investing in VolunteersIiV
A recognised quality standard for organisations who involve volunteers in their work
9 Key Indicators promoting a model of good practice
2 Stage Process
Held for 3yrs
Recently celebrated its 10th anniversary
Endeavour to get it RIGHT at the beginning
Aim to achieve RECONCILIATION
Accept our RESPONSIBILITY
3 R’s Promise
Useful contacts:WCVA Volunteer Information Sheets – www.wcva.org.uk/volunteeringThird Sector Doctor Project ( Available Wrexham and Flintshire)Email [email protected]@avow.org
Any questions?
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