Workplace services for health sector

MOVEyOur DESKTOP SErVicES fOrwarD by iMPrOVing cOST EfficiEncy, incrEaSing flExibiliTy anD rEDucing yOur carbOn fOOTPrinT wiTh wOrKPlacE360 SErVicES fOr ThE hEalTh SEcTOr.

Cost-effective workplace solutions designed for the health sectorMany trusts are looking to make significant improvements in how they provide workplace and related IT services. They require fixed and predictable charges and may need a range of other easy-to-procure and run IT services.

HP has the answer. Not only are we the largest provider of business process management services in the healthcare market, but we can provide a managed service offering through Desktop 21 framework, our end-to-end workplace solution. Trusts will find HP’s WorkPlace360 Services easy and fast to procure, providing reduced overheads and leading to predictable fixed prices per user. Trusts can also select from a range of security requirements and define supported user profiles.

Introducing WorkPlace360 ServicesOur latest innovation, WorkPlace360 Services, is aimed at streamlining IT operations and ultimately delivering both short and long-term savings.

WorkPlace360 Services offer:

• A blend of hosted workplace devices, all provisioned by an online portal so everything works together seamlessly

• Innovative mobile and clinical access devices and communication solutions from the world’s largest provider of PCs, laptops, PDAs and mobile phones

• An automated application and service program, giving users ”anything, anytime, anywhere” access

• Hardware to match the job role, meaning lower-cost solutions can be used for tasks that do not require high-end equipment

• The ability for users to pick applications relevant to their job from a predetermined catalogue of programs

• Dual data centres to ensure information integrity and security

• Centralised software upgrades to save time and money

• An ”intelligent” system that can identify problems before users are even aware of them

WorkPlace360 Services also work seamlessly with all HP products and services. These solutions have been proved in the healthcare industry and include:

• Application hosting• Managed print services• Network and telephony services management • Service desk support

Clear benefits, transparent savingsWorkPlace360 Services provide clear improvements, enabling savings to be accurately measured. It makes your organisation more efficient, more flexible and better prepared for the future.

Cost-efficient – Fixed monthly prices per user are flexible as the needs of your trust change.

Tailored to your requirements – You can choose the best combination of services for your trust’s particular needs.

Secure – HP built the solution to be security-compliant, enabling different levels of access on a single device and across a range of profiles you define.

Available sooner – The service is easier to procure than more traditional methods, as it uses an existing framework managed by the Office of Government Commerce (OGC).

24/7 service and support – This minimises the need for IT staff to manage the day-to-day requirements of hundreds or thousands of end users. It empowers your employees to find their own solutions through easy-to-navigate applications and tools.

Supports your environmental policy – Our solution uses significantly less energy and more recycled materials than other systems. This lowers your carbon footprint and helps your trust achieve its environmental targets.

Continued saving with shared services – We offer a wide range of IT services, including application hosting, service desk support, network management, unified communications and telephony services. All are designed to work alongside WorkPlace360 Services and increase your efficiency.

Future-thinking partnershipsWorkPlace360 Services integrate with our strategic Digital Health offering, working with you to create and deliver your road map for the future. This is underpinned by a range of modern technology solutions adapted and proved in the healthcare industry. As your organisation changes, our solution uses future-proofed technology to evolve with you, maintaining those efficiencies and cost savings.

HP is at the forefront of technological development. As information and communications technology (ICT) evolves into areas such as cloud computing, our solutions will also evolve to take advantage of these developments.

Reducing your carbon footprintThe IT industry is responsible for 2% of global greenhouse emissions, and we are fully committed to reducing this impact. In addition to making our products as recycled and recyclable as possible, we make sure we work with suppliers who share our values and adopt environmentally sustainable practices.

This focus on sustainability has led to our Wynyard Data Centre. It uses the North Sea’s icy winds to cool its servers, reducing energy consumption by approximately 40%.

How we will work with youThere are three key stages involved from the initial scoping to the finished implementation and monitoring of your workplace:

1 Analyse and design – We perform a full audit of your existing IT infrastructure and analyse your current, near-term and possible future requirements. We then design a solution to meet those needs and make your business as cost-efficient as possible.

2 Build and implement – We then build and install the solution, with migration of existing systems and users managed by proven HP delivery models.

3 Operate and maintain – We ensure the smooth running of your solution through daily, weekly and monthly checks. This enables us to improve the system when and where necessary. We also manage the ongoing 24/7 user support service desk.

Anyone, anytime, anywhereWhether working onsite, at home or in the community, your workforce can benefit from a consistent experience. Always having access to critical programs and applications enables more productivity as employees waste less time waiting to access a desktop with the required software.

Fan in Wynyard Data Centre

Why HP?- HP has been at the forefront of IT innovation

for more than 70 years and is the largest supplier of desktops, workstations and notebooks in the world.

- We have operations in 170 countries with a workforce of more than 310,000 and have the largest supply chain in the IT industry.

- HP performs 2.4 billion healthcare transactions a year, including 1 billion healthcare claims.

- Extensive experience working with healthcare clients and large civil government contracts gives us the skills and proven methodologies to deliver for you.

- We can use economies of scale to offer value whilst providing you with the highest quality, environmentally friendly hardware, software and web-based solutions.

- We currently manage approximately 5.6 million desktops for more than 550 clients in 135 countries.

- Our workplace and data centre teams manage hundreds of thousands of servers for more than 680 clients worldwide.

- Every year, we respond to more than 43 million service desk support calls in 35 languages.

Share with colleagues

© Copyright 2011-2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

4AA3-2942EEW, Created September 2011, Updated February 2012, Rev.1