Workplace Readiness Skills and Professionalism in the Workplace

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Workplace Readiness Skills and Professionalism in the Workplace

Marketing Co-Op

+Ethics in the Workplace A set of principles and

values that govern our behavior

Knowing the difference between right and wrong

Using that knowledge to make decisions about how we behave

To follow all company policies and procedures completely

Someone who is ethical is….. Honest Dependable Loyal Efficient Modest Enthusiastic Positive

Ethics Positive Work Ethic

+Demonstrating Positive Work Ethic Punctual arrival time

10-15 minutes early

Consistent attendance Willingly taking direction from

your boss Show respect Be friendly

Taking initiative Doing things without being asked

+Demonstrate Integrity Integrity: the quality of

being honest and having strong moral principles Using sick and personal

days only when necessary

Remembering your actions and behavior affect those around you

Exhibiting honesty and reliability

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Unethical Behavior from “The Office”

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+Demonstrating Teamwork Skills Contributing success to your team of

coworkers Being a team player!

Assisting others for the greater good of the company

Asking for help when needed Being positive, friendly, and

approachable

+Demonstrating Self-Representation Skills

Dressing appropriately Professionally and following

dress codeMaintaining personal

hygieneUsing manners and

language suitable to the workplace

Try and limit too much personal information that might not be professional

+Common Personal Attire Mistakes of Teens Short skirts/shorts Cleavage showing Extreme heel height Distracting Jewelry Jeans (if not appropriate for

job station) Flip Flops Heavy makeup

Tattoos Facial

Piercings Poor Hygiene Too much

cologne Oversized/too

small clothing

Girls Boys White socks Baggy pants Boxers Wrinkled

clothing Messy hair

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Read Professional Dress Article

+Demonstrating Diversity AwarenessWorking in a respectful and

friendly manner with all customers and coworkers Treating all with the same

degree of respectRespecting diversity in the

workplace: Age Gender Religion Ethnic background

+Demonstrating Conflict Resolution Skills

Negotiating diplomatic solutions to interpersonal conflicts Personality conflicts Cultural differences Disagreements about how

to handle work projects Performance issues

+Resolving Customer + Co-worker Conflicts

Listening Giving feedback Empathizing Being ethical Having a clear understanding of company

polices Exhibiting patience

Methods

+Demonstrating Positive Workplace Relationships

Maintain an open mindShow a willingness to work

and help othersAdapt to a variety of

personalitiesExhibit flexibility and

maturityAvoid work gossip

What to Do

+Demonstrating Creativity and Resourcefulness Contributing new ideasDemonstrating

initiative readily, independently, and responsibly

Dealing skillfully and promptly with new situations and obstacles

+Exit Ticket

Provide at least 2 reasons why being on time to work is important for you and your employer?

What does integrity mean in your own words? Do you display integrity at your work station?

Is diversity important or necessary in the workplace? Why or why not?

List three ways to deal with work conflict. How can you be creative or resourceful in your

training station?