Workplace Motion: Using utilisation data for maximum business impact

Workplace Motion

Global WorkPlace Solutions

Surabhi RamanPrincipal ConsultantGlobal WorkPlace SolutionsJohnson Controls

Using utilisation data for maximum business impact

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A $41.9 billion corporation striving towards a more comfortable, safe and sustainable world

170,000 employees serving customers in 150 countries across seven continents

Bringing ingenuity to the places where people work, live and travel for over 125 years

Consistent financial results and a track record for sustainable, profitable growth with: Year over year revenue growth 64 of the past 65 years Year over year earnings growth 20 of the past 21 years

Ranked 67 in US Fortune 500; 251 in the Global Fortune 500

Johnson Controls, Inc.Global. Established. Growing.

Johnson Controls Global WorkPlace Solutions is one of the world’s largest Real Estate and Facilities Management businesses

Real estate portfolio management

Design & constructionmanagement projects

Facilities & energy management solutions

buildingIs your glass

half full… or half empty?

building

20 Countries

171,705 Work settings

measured

160 Studies

* Space Utilisation Studies

49% Desks in use at any

one time

30%Meeting Rooms

in use at any one time

68%

61%

58%

51%

49%

36%

Industrial

Finance

Media Comms

Public Sector

Life Sciences

Technology

* Space Utilisation Studies

The link between space optimisation

and alternative working

Over time the workplace has

evolved considerably

Offices on external walls, seen as expression of status & hierarchy

Provides management with view of workforce

Little light for workforce

Typical of presence based traditional management approach

1950’s

Hierarchical

Changes in technology evolve the office

The growth of knowledge worker brings a focus on efficiency & the emergence of open plan

Many attributes of 1950’s office remains (high partitions)

1980’s

Universal

Fewer offices.Rows of open plan, desks.

The digital era creates new office concepts enabled by technological advances

Significant change to space and a move towards the introduction of space aligned to work activities

Emphasis towards shared space (reduction in offices & owned desks)

2000’s

Activity Based

Variety of spaces.

Shared not owned.

Focus on how you work, not where you work - the office is wherever you work best.

No fixed working hours, it’s flexible

Space designed to facilitate interactions & communication

Further technology advances enable this

Today & Beyond

Community

Flexible.Interaction

based.

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Towards Workplace 2020

From Facility Management to Work Experience Enabler

Predictive analytics will become common place

Shift of focus from buildings to people and their potential

To gain strategic advantage business demand will be for a higher level of “work experience”

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Understand what you’ve got

Meeting Sensor Detects number of people at meeting table Ability to report meeting attendees versus

capacity

Sensor mounted under each desk

Real time understanding of utilisation

People Counter

Desk Sensor

Detects number of people in open plan workspaces

Ability to understand peaks and troughs space usage

Live Kiosk

Lobby’s and reception Live status In use unoccupied (30

mins) Standby booking for set

period (15 mins)

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At a glance, utilisation is clear

© Copyright Johnson Controls, Inc. All rights reserved. Johnson Controls, Inc. Proprietary and Confidential Information. Any unauthorized use, copying or distribution is strictly prohibited.17

WorkPlace Motion

See the Scale of the Opportunity

Potential reduction/spare capacity in workstations

Target share factor can be adjusted

Potential share factor based on actual

utilisation results

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WorkPlace MotionSee occupancy trends

As it’s not just a snapshot of time, ambiguity is eliminated

What you do with the data is key

Real-time dashboard customised to customer needs: Global/ Regional/ Country/ Building

Trough

Peak

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Turn this data into improved occupancy strategies

Current occupancy:

Average utilisation = 58%

Maximum:

Average = 77%

Highest = 96%

Next highest = 88%

Occupancy projections:

The table below illustrates 3 free seating scenarios: 1.1, 1.2 and 1.3 and projects the impact on utilisation:

Measures 1.1 1.2 1.3

Average utilisation 65% 70% 76%

Max. average 86% 93% 100%

Max. highest 106% 115% 124%

Time over capacity 0.3% 1.7% 10.3%

Your case for change...

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Utilisation Energy

Noise

Climate

CustomerSatisfaction

Light

Enhanced work experience

Understanding the environment Data can be fed back to the building user

and displayed on the device screen

Resource Management Ease of use for building users

On-screen confirmation

Automatically make available non-confirmed resources

Alerts Emergency alerts can be quickly

displayed and provide more information in addition to the audible alarm

Personalised alerts can be used to notify a host that their visitor has arrived

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WorkPlace Motion

In-depth reporting

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

1 2 3 4 5 5 7 8 9 10 11 12 13 14 15 17 20 21 22 23 25 26 27 30 31 32 33 34 36 37 38 39 40 42 44 45 46 47 48

Occupied Micro absence (15 mins or less) Medium absence (15 mins to 2 hrs) Macro absence (greater than 2 hrs) Unoccupied

What does this mean?The table above provides additional analysis on the ‘appears occupied’ data, profiling length of absence. The data suggests absences tend to be either micro (15 minutes or less, shown in purple) or medium (15 minutes to 2 hours, shown in green) with very small occurrences of macro absences (greater than 2 hours, shown in dark blue).

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Case StudyTechnology Client (under 50 sensors)

Findings (Desk Sensors) Average occupancy of the desks is 42%

High number of periods where desks left temporarily and returned to at a later time

Findings (People Counter)

Also surveyed 2 meeting rooms,1 quiet room and a flex meeting room

The average workstation utilisation during the period is 56%

By removing those weeks effected by special events/ holidays the workstation utilisation goes up to 65%

Occupied 42%

Temporarily away 41%

Not in use 17%

0800 1000 1200 1400 1600 1800

100%

50%

0%

Time

Occ

upan

cy

9:30amPeak time for occupancy

The number of occurrences relate to every 15 minute summary of data from the people counters. (excluding the holiday period), Monday – Friday, 08:45-17:45) we took a count of occupancy 1365 times.

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Proposed solution

Proposed new capacity

Count of occurrences occupancy within

new capacity

% of time occupancy within new capacity

140 1069 78.3%

150 1233 90.3%

160 1332 97.6%

170 1360 99.6%

180 1365 100.0%

205 1365 100.0%

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