Work With City Year Care Force

with our partners,

we‘ve served in 112 cities and

in 9 countries, and engaged

48,177 people

in 240,038

volunteer hours. will you join us?

city year’s care force

City Year unites young people of all backgrounds to give a year and change the world. City Year corps members work in schools as tutors, mentors and role models. These diverse young leaders help children stay in school and on track, and transform schools and communities across the United States, as well as through international affiliates in Johannesburg, South Africa and London, England.

Care Force, a division of City Year, engages corporations and their employees in high-impact volunteer events. The revenue generated by Care Force goes directly towards supporting City Year’s work to keep kids in school and on track to graduate.

inspire: Care Force inspires people to serve. Care Force events become a major part of our partners’ community service programs. We’ve helped to launch and continue to manage corporate volunteer programs around the world. Our events inspire people to serve their communities again and again. lead: Care Force leads powerfully with a professional staff and diverse, idealistic, and energetic City Year corps members. We deliver consistently branded, expertly managed and highly transformational service events in many locations around the globe. Our customizable service model and project management process empowers people to take the lead in making a difference.

inspire. lead. transform.

transform: Care Force transforms community spaces. We work with our wide network of service partners to identify and plan projects that make a difference. Whether you are painting educational murals, creating community gardens or transforming an unused space into a library, all of our work is designed to enhance the facilities where we learn, play and come together. Our events physically transform the spaces where children & communities grow.

professional service experience

Care Force provides the following range of services:service event professionals to help manage and advise on all aspects of your service event, and to tailor the project to your company’s specific goals and community needs

community outreach to identify the appropriate organizations and communities and relationship management with the relevant community partners

City Year corps and staff to assist with week of event preparations, and day of event volunteer leadership. Care Force staffs events so there are no more than 20 volunteers led by Care Force staff or corps

complete event management (operations & logistics; tools & materials procurement; preparation of the service site; nametags & other event items; event programming;internal volunteer recruitment guidance; *transportation, meals & t-shirts)

a menu of options including team building, diversity training, and employee leadership opportunities through service

evaluation of service event based on agreed upon metrics

*Optional, extra charge

9:30am Arrival

10:00amOrientation

and Welcome

10:20am Service Begins

12:30pm Lunch

1:15pm ResumeService

3:15pm Closing

3:30pm Departure

sample event schedule

event costs

The cost of Care Force professional staff time for delivering the proposed project. The total event cost is considered a contribution to City Year's in school service initiative and is tax deductible

The costs associated with planning and execution of the project. Our team members travel from multiple locations to help facilitate the event.

The cost of the tools and materials needed to transform schools and community spaces and to create a meaningful volunteer day

The cost of optional à la carte items including lunch, bus rentals, nametags, snacks, water, recycling, etc. to ensure volunteers have a great experience

snapshot of Care Force partners

In December of 2009, Care Force led almost 1,000 employees from NVIDIA and the local community in a regeneration project at the McKinley Elementary School in San Jose California.  Participants painted the exterior of the school, built cubbies, painted murals and play ground graphics, tiled benches, led children in carnival games, and landscaped both the school and adjacent park.  On a scale of 1 – 5, with 5 being “Strongly Agree” when posed with the question, “I am likely to volunteer again in next year’s Project Inspire Event” the average employee response was 4.8 and the most frequent response was 5.

Reference: Toni Hansen, NVIDIA Project Inspire

From 2001 until 2008, Care Force helped launch and grow PepsiCo’s Global Employee Community Service Initiative from a single event in Westchester County, New York, into a global event spanning three countries and two continents. At its height, Care Force led over 1,600 PepsiCo Employees in eight events.  In the final year of our partnership, on a scale from 1- 4, with 4 being excellent, when asked if they would recommend our events to a colleague, the average response was a 3.9, with the most frequent response being 4.

Reference: Claire Lyons, PepsiCo Foundation

Since 2006, Care Force has partnered with T-Mobile through the “T-Mobile Huddle Up” program to engage T-Mobile employees in high-impact community service events that enrich the lives of kids and communities in need. T-Mobile Huddle Up service events focus on beautification and improvement of afterschool spaces so that children can be proud of the spaces in which they learn. As of October 2010, T-Mobile Huddle Up has engaged over 8,000 T-Mobile employees in 56 transformative community service events that have impacted the lives of over 14,000 children. At these events, volunteers have painted over 1100 murals, built 100 bookcases and constructed over 300 benches amongst other service projects. Through the first eight events of 2010 Care Force has received an average net promoter score of 92%.*

Reference: Lisa Reid, T-Mobile Huddle Up

in their words

Care Force serves as a frontline ambassador of our values and our ethic of service across the country and around the world. Through their vision and dedication, they enable Timberland to transform lives and communities.

- Jeff Swartz, President & CEO, The Timberland Company

City Year has great expertise and enthusiasm for service, and paired with the energy and passion of ARAMARK professionals across the country, we are able to make a meaningful impact on the lives of families and children in the communities we serve.

- Andrew Kerin, Executive Vice President & Group President, ARAMARK

The goal of the White Sox Volunteer Corps is to mobilize a community of White Sox fans to make a meaningful and sustainable positive impact in our community. We realized from the start that in order to be successful – to meet our mission – we had to partner with experts in the field of high-impact community service. The Care Force team became our MVPs – they brought a wealth of experience, expertise and enthusiasm to the White Sox and our Corps. Following their lead we have successfully executed two amazing service projects here in Chicago. With Care Force’s leadership we definitely hit a grand slam.

- Christine O'Reilly, Senior Director of Community Relations, Chicago White Sox

highly satisfied volunteers

Care Force uses the Net Promoter Score concept, a common business approach to assessing stakeholder satisfaction. At the end of each Care Force event, participants are asked if they would recommend their experience to a friend or colleague. Answers are given on a scale of 1 - 10, with 10 being most likely to recommend.

Many organizations have Net Promoter Scores of only 5% to 10%. In other words, promoters barely outnumber detractors.

Source: The Ultimate Question, Reichheld, 2006NPS Image: http://www.stephaniefiermanmarketingdaily.com

Care Force 87% USAA 82%Harley-Davidson

81%Costco 79%Amazon 73%Ebay 71%Apple 66%Cisco 57%Southwest Airlines

51%American Express

50%

Industry leaders with high Net Promoter Scores

The average Net Promoter Score of Care Force events in our most recent fiscal year was

87%

thank you

for further information: meggan levene|sr. manager of business development, care force|[email protected]| 617.412.0899